Nikz At The Top

Hello *** ***, My name is Linda and I am the Customer Service Supervisor here at Republic Services in JolietFirst, I want to apologize about the entire situation that time you have spent on this matterI didn't receive a message from you so I apologize that I didn't return your callThe
amount of $was for a removal fee which is a standard fee that is billed to all customersWe bill for delivery and removal of the containersIn lieu of the misunderstanding and the lack communication I will credit off the amount of $and will communicate this to our collections agencyOnce again, I do apologize and if you have questions or need further assistance please feel free to contact me.Thank you,Linda

The account was credited of all charges and closed

Route Supervisor worked with a representative in T** *** *** *** as well as the customer for permanent resolution. Trash has been recovered. Customer's stop has been added to our daily tracker to monitor the piday to ensure the collection days going
forward are taken care of. Driver will immediately confirm trash has been collected for the upcoming weeks and until further notice

Dear Ms*** ***, Thank you for the feedback on Republic Services and thank you for the opportunity to serve you. I apologize for the inconvenience and frustration we have created for you. We are crediting your closed account $immediately and will cease the
credit collection process. Again, I am sorry for the challenges we created. Please do not hesitate to reach out if I can assist with anything at any time. Sincerely, Jeff M***General Manager *** ** *** *** *** *** *** ** ***
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The customer was contacted on 08/10/at 12:35pm. A quarterly refund request has been submitted. A request to have the containers removed was submitted. The customer was advised of these actions and was advised of the processing timelineThe customer was given a local
contact for any additional follor concerns

Credit and Collections Specialist, Jennifer G*** is working personally with Ms*** with the research of this paymentThe $has been removed from the account; and the customer has their services resumedAny further communication is being done with Jennifer and Ms*** Thank you

Frank, Please call me a* ***I tried calling you at the number we have on record but it seems that is a former employer and they didn't have a new number for you Thanks, Mike ***, General Manager

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, as long as I receive the refund by the 29th of September, 2017. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I must add that this process of getting a refund takes entirely too long--this is not acceptable for a business to operate in this mannerAnd the original customer service agent obviously needs to be retrainedWhy would I cancel service and NOT want a refund?
Regards,
*** ***

The customer has been contacted by email. A credit for the missed pick up inconvenience is being written whether the miss was caused by other circumstances or not. We are sending a truck by today to pick up any and all waste. Driver and supervisor are working to find root
cause and avoid further issues

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Spoke with Mr***, explained that the invoice he received crossed in the mail with his cancellation of serviceThe cart was picked up on 7/16/I also explained that the balance due totaled $after crediting off the remainder of service and a late fee. He thanked me for
calling him and requested something in writing that says he needed to give a day cancelation notice Or something saying he was responsible for the invoice generatedI directed him to the back of his invoice The call ended very pleasantly, I invited him to return to us at any point to experience the “Wow” in Republic Services

Spoke with customer on Friday 3/9/in the afternoon and offered one (1) year of service at no charge Mr *** accepted this offer Sincerely, Jeff B***

Mr***,I have reviewed your account with Republic Services and I do not see any notes on your account where you called in regarding a trash miss(es). There are notes from our Operations department on 1/2/18, 1/15/and 1/30/stating that your road was impassable and we were
unable to safely service. Our priority is the safety of our employees and the safety of the public. When Republic Services is unable to provide service to our customers, automated calls are done informing customers of the delay. We apologize for any inconvenience the delay in service may have caused. Customers are billed a monthly fee for RESIDENTIAL SERVICE. When Republic Services is able to safely provide service to your address, we will collect all of the trash with no extra charge to you. Again, I apologize for any inconvenience. SincerelyVicki W***Division Controller

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We had a route supervisor conduct a site visit to ensure this customer was taken care ofHe spoke to her and it was confirmed that this was resolved awhile back and all containers were removedI also did a follow up call and spoke to the cusotmer husband at 12:20pm today on 09/25/and he
confirmed all was resolved on 9/17/He had me double check his account to see if there was a balance and we show the account at a zero balanceI apologized about the inconvience and he said everything worked out in the end

The customer has requested revised invoices. We have attached revised invoices, reflecting all correct charges for this account. Each invoice accurately reflects all charges, in addition to the payments Mr*** has made on the account.thank you

I called and spoke with *** *** she stated she was not advised of the removal fee for the containerDue to that error I will be crediting off this chargeThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

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*** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Letting go of a client is always a painful decision, but sometimes the economics of the client relationship just don’t work outWe really appreciate you giving our business a tryAs a business, we also collect money upfront and rely on customers’ timely paymentsDemanding service right after placing a payment for a past due invoice, when it is not scheduled, happens on occasion and is understandableHowever, when it happens every single quarter, it consistently creates requests outside the scope of our scheduled services, and this affects our operations, our costs, and labor involvedPlease note customer was advised about the cancellation on 9/20/This cancellation was effective 9/30/16, which offered more than enough time for finding an alternative service providerWe sincerely apologize for the unfavorable experience and a negative impression we might her given this customerWe did our best to resolve this issue in an amicable mannerIn good faith, we offered customer a free month of service and two bulk couponsCustomer rejected all our efforts, leaving us with only one course of action