Nikz At The Top

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Yes the account was closedI did not realize it needed to be closed back to 6/I overlooked that in Raymond’s emailI closed it effective 8/which was the SI dateI will submit a credit for the additional months *** *** Sales Coordinator - Franchise & Municipal

A refund in the amount of $will be issued today please allow business days for check to be issued as this is not handled locally. We will send the check to: *** *** *** *** *** *** * ** *** If this is not correct please let me know. Shane O***Division Controller***
***

The account was closed based on a correspondence received in the mailThe CSR did verify that we had closed the accountThe charge of $is for the container removal, fuel and environmental fees, and $10.00 in late fees. I am requesting that the collection agency remove from
their credit has it has been placed with them alreadyI apologize for any inconvenience

I was out of the office yesterday doing auction inventory at all of our facilities. When I arrived at work this morning, I saw the message from Jeff F* and returned his call. He did not answer so I left a voicemail for him. I will continue to try to reach him. The *** *** *** address is our corporate addressThe service address in question is *** *** *** ** ***. I am going to state again, if you are going to refer this complaint to our account rep, I do not wish to speak with Jim A***, I have gotten nowhere with him and I would really like to speak to someone higher up that can make a decision

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I did
talk to a rep on Feb and was pleased that the charges for container removal and other erroneous charges were removed from my bill and that the balance was reduced to zero She did ask if there was 'anything else' and I responded no At the time I was very busy.However, I initially called in December because they were not only charging me $per billing cycle for a recycling charge (since April 2015) but they were charging me for two recycle containers My contention is that recycling had always been included in the residential service and that this is a bogus charge Besides that I have only ever had one recycle (NOT 2) and one trash container The rep I talked to in December said she would try to get me a credit but could not guarantee it (which I found incredible) They need to at least credit me for the overcharge for an extra recycle container but I feel I should not have to pay for recycling at all since it had been included for years. I'm sorry if my failure to mention this to the rep on Feb is an inconvenience for Republic but I can tell you the time I have wasted dealing with this issue has been a real pain in the rear end Live & learn

Sorry for any confusion, we will credit the account and refund a check for $

Local Management called and spoke with customer *** *** about his new Automated Service. They explained the safety concern of backing down a tightly packed street with cars parked on both sides. Upon further investigation Reoublic Services believes it can service the customer
safetly without the customers bringing their trash to the main roadway. They also informed him (bill) that he could reduce the size of container if it is to large for his needs. They reviewed the "bulk" service on a by weekly basis. Local management will monitor the service moving forward and continue to observe safety issues

Please send me a copy of my bill stating that the balance due is zero.I also want a refund on the $late fee from my November bill.I received this bill on August 7th and it was due on August 9th
Then you charged me a $late fee.My November bill was due on November 9th and it was postmarked after this date.That was my main reason for discontinuing my service with Republic Services.Thank you,Dale

I understand your frustration and concern with your refund request and I would like to personally speak with you if possible. My name is Randy D*** and I'm the GM of Republic in Wabash that served you in Lafayette. I have called the number on your account (*** *** with no luck and I would like for you to call me if possible. I believe you have been communicating with the Customer Resource Center and this may be where some of the confusion came from with different answers from different associates. In all honesty, we have made this credit process a nightmare for you. The refund process is not fast by any means but it doesn't need to be this difficult. I would like to answer any questions you may have to help this situation. My office number is *** and my cell phone is *** *** Please call me if possible as the number I have for you doesn't seem to have voicemail. As mentioned in my original response, you account is closed and the credit/refund request is in process. It will come in the form of a check and will not be put back on a credit card. If I were able to personally write a check I would, but below are the steps of the credit and refund needed for your account. Your account closed on 6/but the $you paid for the bulk service that was canceled was still on your account. Since the original billing of the $was billed before it was actually canceled, we needed to credit off that amount on our end to show the account had an overpayment before the refund could be processed. This was done at the end of the billing cycle on 6/26/17. Now that this was completed the refund request can be actually be processed and will generate a check request. You will receive a refund check in the mail but we are still a few weeks out before the entire process is complete. In an attempt to ease your mind I attached the file created from your refund to show you the paperwork has been submitted and it's in process

Dear Ms* ***,Thanks for your feedback. I have entered a credit on your account for the removal fee. Please let us know if you need further assistance. Sincerely,Republic Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom this may concern:I have researched this account and have found that while we did cancelled the account effective 12/31/15, we did not cancel the auto-pay as we should haveI have reversed the chargeThis will reflect on the credit card transactions within business hoursBecause of
our error I am waiving the removal fee of $The account will reflect a zero balanceThanks, Ashley W***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I disagree. The only credit that I
received was an overage credit that they charge me for having an overflowing dumpster...after they did not pick up my trash for two months. I have video proof that exposes the lies that this company continues to fabricate. I have never been credited for the two months that trash was not collected...or for the fees like "dumpster refresh fees" that were never agreed to. They never changed out my dumpster either.More lies. The funny part is, they are emailing me to my business email agreeing to lock in our formerly agreed upon price if I will extend my contract three more years. That is what we agreed to in the first place...but I was over charged month after month. Show me where I agreed to dumpster refresh feesShow me where I was credited for the two months that you did not pick up my trash

We have reviewed the accountWe have credited the removal charges of $There is a zero balance now on the accountThank you

*** *** account has been closed effective 9/30/We have issued a credit for the $balance that was from the removal of the trash cartThe account is at a zero balance and no further collection activity will occur and nothing has been reported to outside collection agencies

The customer account has been closed to the customer's satisfactionA representative spoke with the customer this morning and explained the account was closed and has a zero balance

I have reached out to Mr*** via email. I apologized for the miscommunication with the reps he had previously spoken to. I issued a credit for the removal and prorated his account for the half month of June. Total credit issued to his account $126.00. I also gave him my
contact information should he have any other concerns