Nissan 46

The customer has been working with *** *** to resolve the issueHe can be contacted at *** ***

The customer is more than welcome to come in and sit with a finance manager to go over the numbers he may contact Jen at *** to set up a meeting with a sales manager or finance manager to go over all paperwork and answer any of his questions

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.While Nissan finance refused to return any of my calls, going in did explain finance discrepancyI will never deal with Nissan due to the deceptive, misleading, and pressure practices
Regards,
*** ***

I have attached a copy of the quote we sent the customerThe quote explains that the price includes all applicable offers and rebates and includes a $2,Dealer Loyalty IncentiveHowever, if the customer is still interested in purchasing a vehicle we will sell them the car at that pricePlease
reach out to myself at *** ***Thank you

*** C will be contacting the customer to resolve the issue

Manager will reach out to customer to address their concerns

Complaint: ***
I am rejecting this response because:
The negative equity added to the lease was not disclosed at the time of my signingWhen I met with the salesman he admittedthat it was part of the deal that I not have topayg gor any negative equity and then he admitted that he did it anywayHis name is ***I can provide my lease in which it is not even detailed as to how they came up with their numbers Not even the amount of the Gap insurance is detailedHow could they have gone over everything as they say if it is not detailed on the actual lease of which I signedThese are deceptive practicesAnd they refuse to provide a full itemized report of all charges.
Regards,
*** ***

The Service Manager Chris P*** will reach out to the customer

Complaint: ***
I am rejecting this response because:
I am not sure who this response is from, but after the supposed wet sanding from *** the scratches were still evident*** *** DID find scratches, but because the paint was not warrantiable, they offered to have the car once again polished, they refused to take responsibility if the black paint is then scratched, they will no t pay to fix! I took it to two local body shop companies after *** from *** *** advised to get a quote to polish, and they both agreed that the car in fact was NOT wet-sanded as previously stated from Nissan 46....if so the orange peel paint to the car & scratches would not still be there....If in fact they scratches were not still there after the supposed wetsanding, why did both sales & service dept question me whether or not the car was new when I purchased it and who was my salesman, along with trying to buy the car back from me in decand put me in a car that was unaffordable!!!!!!! I am not the one who is lying here, nor taking responsibility for selling me a defective car! Having the car detailed is just a bandaid for the problem, not a solution for a supposed BRAND NEW CAR! I am completely disgusted in the way the dealership has handled this....shlepping me back in forth from service to sales in the beginning because nobody wanted to take the responsibility for the problem at hand!
Regards,
*** ***

Everything was fully disclosed to the customer at the time of deliveryIf the customer looks at his paperwork on the lease contract it states that you took the car having 3,miles so no the customer will not be penalized for the extra 3,miles If the customer would like to come in and
sit down with a manager and go through his paperwork thouroughly he is more than welcome toThe best days are Mondays because all employess are in, but can come in any day Monday-Friday

The manager is reaching out to the customer to resolve the issues

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
"In hope of never dealing with this company, I am willing to do $1,(in cash of which I made the down payment & the rest as a check or credited back onto my account."
Regards,
*** ***

General Manager will reach out to customer to address their concerns

We have done all we can to help the customerWe have sent the car out to a body shop to remove the scratches and had the car polished and the customer still claimed to see scratchesWe had a *** *** employee come to the dealership and inspect the vehicle who also found nothing to be wrong or defective with the vehicleIf the customer claims that scratches still exist and the car is defective they will need to contact *** *** *** and make a claim with them

The sales manager will be contacting this customer to resolve their issues

I just came from *** Department of transportation today to check my vehicle's registration, and they couldn't not find any information about the car in their system. They promised us that the car will be registered for **, and will send
the license plate to us before the temporary registration expiredToday is the expiration day, and the car is not even registered to **I could not evenget anything from The department of Vehicle from **, because the car is not even in their systemThey advised me to get back to Nissan Route and asked them about it, but I've been calling them many times, chatting on the internet, but no body call me back. Why they keep promising me that the plate license will be here on time while they didn't even do nothing about yet???Every time I chat with the internet sale, which is the only people I can communicate directly, always said that she will make sure that the manager will call me backBut I've never heard from the manager. Complaint: ***
I am rejecting this response because:
Regards,
*** *** ***

The Sales Manager has reached out to the customer so that we can resolve the issues

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me About two hours ago I checked my balance and saw that my refund has been posted into my account.Thank You Revdex.com for all your help
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Hello and good morningMy name is *** and I recently filed a complaint against Nissan I received an email from Revdex.com stating that Nissan was going
to send me a checkI just wanted to let you know that as of now I still have not received it and it has not been taken care ofI was not able to respond directly from the email I received because since I agreed with the decision, the file was closedI still have not received anything from Nissan 46. I am so fed up with them and would prefer if Revdex.com dealt with them directly
Regards,
*** ***

will have Sales Manager reach out to customer