Nissan 46

The sales manager will be contacting the customer.

We will be cancelling the Gap contract that refund goes to the balance of your loan. We will also be sending a refund to the customer for the window etching and the destination charge. We apologize for any inconvenience that may have been caused. The refund will take a few weeks to be...

processed.

Manager has reached out to customer.

We refunded the money back onto the card provided to us by [redacted] and the money has been taken out of our account. The issue is now with [redacted] and when they will credit the money back into his account. We have followed through on our end and documentation can be provided upon request. Thank you.

A manager will be contacting the customer to address their concerns and resolve the issue.

Customer has been in contact with the Sales Manager and the issues are being taken care. We also would like to give the customer one months car payment as a good-will gesture.

The manager has sent out a check to the  customer which they should be receiving.

Finance manager will reach out to customer.

A sales manager will be calling to speak to the customer and rectify the situation.

Complaint: [redacted]I am rejecting this response because:I called corporate today and they say they cant do anything since the dealer is a franchise and privately owned and run...of course they have a clean car fax they fixed it in house trust me how can a car with a 1000 miles need a wheel alignment and tires balanced then to come back three days later same issue and they change rim and tires from a demo which there service advisor aaron r[redacted] and the head shop guy remember since im a big guy and its hard not to remember me but that's not in there system like the door hinge was token from the service managers vehicle..      I just   realized the damage in the door after three different time the dealers tried to fix it but still had issue when I looked in that's when I noticed this vehicle was sold to me with the accident ...  SHOULD IJ UST GET A   LEMON LAW ATTORNEY I HAVE SPOKEN TO ONE IM JUST WAITING ON A RESPONSE HE TOLD ME DEALERS ARE NOTORIOS FOR THIS BECAUSE THEY HAVE A THRESHOLD THAT THEY DONT HAVE TO REPORT BUT MY DAMAGE IS WAY OVER THE 3 PERCENT HE SAID   BUT HE ALSO SAID THERS A TRANSPORT PAPER THAT WOULD SAY IF DAMAGED AND HE CAN REQUEST IT BUT STILL WHATSFISHY IS THAT I HAVE HAD ISSUES WITH CAR WITHIN THE FIRST 30 DAYS AND I HAVE PROOF THAT THE DEALER KNOWS HOW TO CONCEAL INFORMATION WHEN IT BENIFITS THEM   PLEASE CALL ME [redacted]        Regards[redacted]

Our dealership has gotten involved in this situation and had the service manager involved. Because the customer was not happy as a good-will gesture we did in fact take the car to our body shop and paid to have the scratches removed and the car polished. After doing that for the customer and...

there being no scratches; she was still unhappy so we had [redacted] come down and inspect the vehicle. [redacted] found nothing wrong with the vehicle and we advised the customer we had done all we can and the there was nothing wrong with the vehicle. A copy of the repair order from the body shop can be provided. As another good-will gesture the customer is more than welcome to come and have a free detail.

The customer came to the dealership this morning and met with the director of the service departments at this point the customer is dealing directly with him.

The sales manager will reach out to the customer to handle their concerns and get them their paperwork.

The Director of our service departments will be reaching out to this customer personally to go over the events that happened and their concerns.

The sales manager will be reaching out to customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I was there in person ready to cancel and was turned away at that time.  So, as they asked, I then mailed the dealership a notarized letter requesting cancellation with proof from the bank that the loan was satisfied.  I am not paying for more copies to be made for me or for more notary services.  If the dealership wants to do the right thing, they would reimburse the complete amount to compensate for poor customer service.
Regards,
[redacted]

The General Manager will be reaching out to the customer.

Complaint: [redacted]
I am rejecting this response because:
It is not a resolution. While I appreciate their response and potential willingness to discuss with me something that was already discussed, it does not...

make up for the fact that they are not honoring their extended warranty. When there has been clear ground made in that area, then I will gladly accept their response. 
Regards,
[redacted]

We will mail a check to the customer for $450.00.