Nissan 46

Review: On 11/14/14 I was told by Bernard C[redacted] over the phone that he would have the warranty and GAP protection canceled on a vehicle I purchased on 11/01/14 because it was not needed to obtain financing (which is what I was told at the time of purchase). On 11/17/14 I received an email from Bernard confirming the cancellation, but that it would take 2-3 months for it to go into effect because they had a new person processing the cancellations. On 11/21/14 Bernard confirmed that the amount of $3,632.65 would be refunded to the principle with the lender [redacted]). On 4/16/15 (5 months later) I followed up as it had not been canceled. Bernard responded on 4/21/15, saying he would check into it on 4/20/15. Since then, I have not heard back from Bernard and have followed up numerous times. I also emailed Michael C[redacted], the General Manager, and followed up several times and have not heard back from his either. I am paying interest on the amount of the warrant, GAP protection and tax.Desired Settlement: I would like to have the extended warranty and GAP protection cancelled with the adjusted billing info sent to, received and confirmed by the lender. The total of $3,632.65 should be credited back to the principle loan.

Business

Response:

The check was sent out to [redacted]..the customer should see the credit to his principal balance in a few business days.

Review: I bought a 2012 Mazda3 on or about 6/23/14. 47k, clean car fax..all ok.I disregarded the fact that the extremely small print excluded me from the price advertised in [redacted] which was $2000.00 less.The salesman, though nice was inexperienced so multiple managers came and did "their thing". Now this is my BIG problem. I had a "used service fee charge" of almost $900.00. They explained that this was for work done to the car when they got it...fair enough.Now I bring the car back for a minimal thing (hubcap was installed incorrectly) but now I want to see in writing WHAT was done to my car to warrant $900.00. I got a sheet of paper with various things..oil change, 1 new tire, front break pads amongst other things. The date of the repairs was August 2013! So imagine my surprise when 2 weeks after getting the car I heard a loud jingling. Bring it back only to find out that it needed FRONT BREAK PADS !!!!!!!!!!!!(again?)! I asked the man in service (unfriendly fellow) why it would need this again??? I looked at the paper I had and noticed that not only the work was done in Aug 2013 but also 13k mile ago (WTH????) When I asked the service guy if nothing had been done to car since, his answer was "well I didn't say that" but didn't show me any other service order on my car. Why do I have to pay money that I do not have for the dealer to go on pizza pick ups and beer runs for 13,000 miles and charge ME for work that was done waaaaay back. Whatever was done to the car , surely was made null by the amount of extra miles that this car was driven prior to my purchase.I want at least 1/2 of this money back ! It's misrepresentation, because I'm a woman and I don't know about cars. Well I know about being robbed and want to know if I have a valid case. My car had just been totaled 3 days prior and I needed a car. I will tell this to all and anyone that even thinks of going there !Desired Settlement: I want at the very very least 1/2 of the "used service fee charge".1 year and 13000 miles later, I should not be responsible for whoever used it for 13000 miles !Thank you for your time[redacted]

Business

Response:

The Sales Manager [redacted] called the customer and is handling her issues.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] am meeting a sales Manager ( [redacted]?) on Frid 8/15/2014I will let you know if the agreement is satisfactory after our meeting

Regards,

Review: On April 5, 2014 I purchased a 2012 Nissan Rouge from the Route 46 Nissan. I was never told if there was a 2nd. key to this Rouge. The sales man Mr. [redacted] would never give me a stright answer about a 2nd. key. But he did try to sell me 2nd. "smart key". Every time I tried to get a stright answer from [redacted] I was give a runaround from this guy. This is my 2nd. compliant about this dealership. 1st complaint [redacted] I did get a reply from this dealership. They were going to give me a 2nd. key to the Rouge at no cost to me. And someone was going to call me to set up an appointment. I did accept the settlement. Well here it is June 9, 2014 and no one has called me yet! I still only have one key to the Rouge. This seems to be a regular pratice for this dealership. Just give the consumer a runaround and the consumer will just get tired and go away! That's the way it seems to me. All I can say "nicely" is SHAME ON THEM !!!!!! WHAT A BUNCH OF LIARS !!Desired Settlement: I don't know what to say about a settlement. I have already tried to settle this but Route 46 Nissan doesn't keep their word. And to me they are Liars ! People should be aware of them. And not fall in their trap of being talked into purchasing another key. Maybe this is why they have given me the runaround because I can't afford to purchase another key from them. Again... SHAME ON THEM !!!! They don't keep their word. First complaint [redacted] Thank You[redacted]

Business

Response:

I watched the service advisor call and leave a message for the customer on her cell phone to call him back and schedule an appointment to have the spare key made at no cost to the customer. His name is [redacted] he can be reached at [redacted] to schedule the appointment.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I leased a car with Nissan about a year ago and it has been an ongoing issue.

1...they were suppose to take over payments for me for another car and did not pay it in full...I have been harrassed by collection agencies for months on end. brought it to my sales mans attention several times and nothing was ever done

2...car is in co signers name, still not fixed since february of 2014

3...went for an oil change and ended up paying $450 out of pocket for a 15,000 mile inspection that I found out the car didn't even need

this is my first and last time leasing a nissanDesired Settlement: between nissan corporate and nissan route 46, I deserve some compensation for all of this non sense.

Business

Response:

The manager has sent out a check to the customer which they should be receiving.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Hello and good morning. My name is [redacted] and I recently filed a complaint against Nissan 46. I received an email from Revdex.com stating that Nissan was going to send me a check. I just wanted to let you know that as of now I still have not received it and it has not been taken care of. I was not able to respond directly from the email I received because since I agreed with the decision, the file was closed. I still have not received anything from Nissan 46.

Review: On [redacted], 2014, I purchased a 2012 Nissian Rouge. I was told by the salesman [redacted] that he was going to see if the Nissian has a 2nd. key. I was only given one smart key at the time of purchase. But he did try to sell me another "smart key" for the Nissian. I told him I can't afford to purchase another "smart key" for this Nissian. Mr. [redacted] still has not even told me if there is another smart key for this Nissian or not. He has told me a few times he was going to look into this. Well it is not May 7, 2014 and I still don't even know if there is a 2nd smart key or even just a regular key! I would like to have this 2nd. key turned over to me. I do have the 2012 Nissian Rouge. I am driving it everyday to and from work. I'm am very tired of the salesman runaround that I have been getting from Mr. [redacted]. I can't get a straight answer from Mr. [redacted]! No more excuses. I'm getting tired of all the worthless excuses!Desired Settlement: I want the 2nd key turned over to me A.S.A.P.

Business

Response:

I will have a service advisor contact the customer ASAP and schedule an appointment to have a key cut at no cost to the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a used vehicle on new years eve. They gave me 72 hours to have the car inspected. Within that timeframe I discovered the bluetooth on the car does not work, the paasenger car door can only be locked and unlocked from the inside, the indicating lights for a tune up came on and the indicating light for brake lights came on as well. I have called and brought this to their attention and no one is doing anything about it. When I finally spoke to the service manager he said it has to go a benz dealer and would be there for 3 days. I was promised a loaner vehicle but now nothing.Desired Settlement: Fix the issues as promised and in the mean time give me a loaner vehicle as promised as this is not of any fault of my own. The car should have been serviced beforebit was given to me.

Business

Response:

The sales manager will be reaching out to the customer to resolve the issues. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a car from Nissan. From the beginning they've tried to manipulate me. They preyed on me because I am young and didn't have any male figure with me as the deal was done. They made a ton of hard inquiries on my credit but never sent the loan application to the bank I initially signed for(I called the bank they said I was never in their database). After speaking to multiple people I realized that they tried to finance the car through their own financial company. They harassed me to get full coverage insurance and now they coming with more lies, as of yesterday, and they want to take the car back. I want my $1,700 down payment plus the $161 I paid for insurance. I never even had the car for a month.Desired Settlement: Refund me a total of $1,861 for the down payment plus the time and energy I put to find full coverage.

Business

Response:

A sales manager will be calling to speak to the customer and rectify the situation.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

"In hope of never dealing with this company, I am willing to do $1,800 (260 in cash of which I made the down payment & the rest as a check or credited back onto my account."

Regards,

Review: I purchased my vehicle 2013 nissan altima from this dealership along with extra paid item called "GAP" "insurance"

I was told by the "Finance Manager" that I will be able to get back a refund if I were to change my vehicle or if my vehicle was involved in a total loss accident.

I have tried to reach over 4 times left voicemail nobody has returned my call to even answer my question

It is almost as if they are trying to avoid me all together.Desired Settlement: Refund Amount of my GAP INSURANCE

Business

Response:

A manager will be reaching out to the customer before the end of the day today 7/27/15.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Gave and Faxed the supporting papers regarding this matter, Still waiting on a confirmation and or status of the refund check.

Regards,

Review: I have 2 issues with this dealer actually.

1) Still running on temporary plates after 30 days. Attempts to call the sales department have led nowhere.

2) The day the vehicle was purchased it was taken in for exterior detailing. I then took the vehicle home. The following morning (Sunday) I noticed there was an impact point on a piece of metal above the grille. The vehicle was not driven since it was taken from the dealer because the dealer didn't put gas in the car nor did they clean the interior. I returned to the dealer stating that it was damaged. The salesperson, [redacted] tried to tell me that I bought the vehicle with the damage. I completely denied such a statement he then admitted that it happened during detailing. When I tried to schedule some sort of repair or refund I'm told "a manager has to get back to me." No one has contacted me since I purchased the vehicle (1/18/14)Desired Settlement: This dealer has been so terrible that I don't even want the repair done by them. I don't even want to go pick up my plates (if they ever come in).

I need my license plates. I don't care how I get them I just need them.

I don't want the repair done by this dealer. Ideally I would like to get it repaired at the dealer that I choose and they refund me/pay in advance.

Business

Response:

We will look into the plate situation as to what is causing a delay. We have no problem fixing the damage on the vehicle but it will have to be done at our dealership. The customer is more than welcome to call [redacted] and she can set up the appointment for the customer with service. Also as soon as the plates are done we can over night them to the customer so they do not have to come here to pick them up.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

In light of recent events simply having the car repaired is not the solution I would like. Ideally I want to return the vehicle to the dealership for the following reasons:

1) I found there is an issue with the title regarding mileage. This normally wouldn't bother me but I had to PRY it out of the dealership for them to tell me about it. No manager, [redacted] or [redacted], would ever tell me.

2) No one from the dealership ever informed me that I would be needing new temporary tags because of the issue with the title.

3) One manager, either [redacted] or [redacted], said I CANT get new temporary plates after 48 hours of expiration. But then I got to talk to the Title clerk and she said that I can get new temp tags but she said I need to speak to a Sales Manager. No Sales Manager has responded to my calls or voicemails

4) The damage to the vehicle which was stated can be repaired was caused by the dealership and they wouldn't even tell me about it.

5) The day I bought the vehicle the exterior was cleaned, (when the damaged occurred) but they didn't clean the interior. I returned to the dealer twice to get it cleaned and my salesman ** said "they're busy they can't handle it." Then one night I finally brought the car in, had it for nearly an hour and DIDNT CLEAN IT. I had to take it to a car detailing center to get it clean. I just bought a car and the dealer couldn't even clean the thing

6) They didn't give me a tank of gas when I bought it

7) The loan is approximately $6,000 over the sticker price. Seriously the ticket price was $18,000 my loan is $24,000. Why on Earth is it $6,000 more than the sticker price? Calculate tax +$1260, that's only $19260.

Given my entire experience and all the issues I've had with the dealer I think it is very reasonable that I can return the vehicle.

Regards,

Business

Response:

We have resolved all issues with [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: When I purchased my car almost three years ago, I also purchased an extended warranty that would last for three years with the promise that I would have peace of mind for that time. Initially, I was told there was no co-pay/surcharge which was not true since there is a $100 charge for each repair. However, that is an advertising issue and not my primary concern. Earlier this week, I took my car in and there was an issue with the rear differential. This would absolutely fall under the category of the warranty. However, Nissan declined to cover it because of some obscure note in the owners manual regarding keeping all 4 of the same brand tires. I had to get tires replaced and kept the same size but had a different brand, which Nissan is claiming caused the issue and therefore are denying responsibility. If I had done major work on my car I would understand, but this is certainly not common knowledge. In addition, I have been without a car for over 3 days while I was given the run around and waiting for answers. Now, I have to remove my car from the dealership which is currently dangerous to drive, bring it to a mechanic and still pay Nissan a $160 diagnostic fee. In three years, I have had to use my warranty three times and for the biggest issue, Nissan has found a loophole to get out of honoring their warranty.Desired Settlement: I would like a refund of the $160 diagnostic fee in addition to Nissan reimbursing me whatever I have to pay to my mechanic.

Business

Response:

The service manager will be reaching out to the customer to address their concerns.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

It is not a resolution. While I appreciate their response and potential willingness to discuss with me something that was already discussed, it does not make up for the fact that they are not honoring their extended warranty. When there has been clear ground made in that area, then I will gladly accept their response.

Regards,

Business

Response:

The service manager reached out to this customer and tried to explain that it is the warranty company who has denied the warranty claim not the dealership. The complaint should be brought up to the warranty company. A diagnostic fee is a standard charge that we charge anyone who wishes to have their vehicle diagnosed by a tech. If the customer were to have fixed the vehicle with us that $160 would have been credited to their bill. The customer should bring up their concern with the company who is denying their claim. We are only the middle man and do not decide whether or not to accept or deny a claim, we can only go by what the warranty company tells us.

Review: I purchased my 2014 nissan rogue from said dealership on 10/25/14...the following day in daylight, I noticed scratches all over vehicle. I went to them & was told to live with it because the car is black. I pursued it further, involving [redacted] b/c its new, they came back insisting its a non warrantiable claim, although they were willing to polish the car, with the quote I got, polishing the car runs the risk of scratching the car to the black of the paint, thus [redacted] not willing to be responsible for taking the risk, thus making them pay out more $$$ for fixing the situation. Since my initial complaint to the dealership, I was sent back n forth from sales to service depts @ dealership. I explained that this is a sales issue, since they sold it to me with scratches without my consent. I repeatedly told them the evening of the 25th, I can come back on monday to look over the car, but they insisted I must take it home that nite. On 11/3/14 after having a sunroof put in, & they stated they fixed the scratches, when they didn't, I asked for them to take the car back, & I was told if I leave the car with them they will charge me storage fee. I purchased a new car, & wanted one without scratches otherwise I would have kept my pathfinder.Desired Settlement: I would like for the dealership to take responsibility in selling a car with scratches and refund me/ or deduct amount to fix the car off the purchase price. car is being financed through [redacted] I do not trust the dealership to have the car sent out to fix, because we already tried that & the scratches still exist.

Business

Response:

Our dealership has gotten involved in this situation and had the service manager involved. Because the customer was not happy as a good-will gesture we did in fact take the car to our body shop and paid to have the scratches removed and the car polished. After doing that for the customer and there being no scratches; she was still unhappy so we had [redacted] come down and inspect the vehicle. [redacted] found nothing wrong with the vehicle and we advised the customer we had done all we can and the there was nothing wrong with the vehicle. A copy of the repair order from the body shop can be provided. As another good-will gesture the customer is more than welcome to come and have a free detail.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I am not sure who this response is from, but after the supposed wet sanding from [redacted] the scratches were still evident. [redacted] DID find scratches, but because the paint was not warrantiable, they offered to have the car once again polished, they refused to take responsibility if the black paint is then scratched, they will no t pay to fix! I took it to two local body shop companies after [redacted] from [redacted] advised to get a quote to polish, and they both agreed that the car in fact was NOT wet-sanded as previously stated from Nissan 46....if so the orange peel paint to the car & scratches would not still be there....If in fact they scratches were not still there after the supposed wetsanding, why did both sales & service dept question me whether or not the car was new when I purchased it and who was my salesman, along with trying to buy the car back from me in dec.2014 and put me in a car that was unaffordable!!!!!!! I am not the one who is lying here, nor taking responsibility for selling me a defective car! Having the car detailed is just a bandaid for the problem, not a solution for a supposed BRAND NEW CAR! I am completely disgusted in the way the dealership has handled this....shlepping me back in forth from service to sales in the beginning because nobody wanted to take the responsibility for the problem at hand!

Regards,

Business

Response:

We have done all we can to help the customer. We have sent the car out to a body shop to remove the scratches and had the car polished and the customer still claimed to see scratches. We had a [redacted] employee come to the dealership and inspect the vehicle who also found nothing to be wrong or defective with the vehicle. If the customer claims that scratches still exist and the car is defective they will need to contact [redacted] and make a claim with them.

Review: 1. There is a dealer preparation fee scam at Route 46 Nissan Totowa NJ. The dealer is charging $640 for this service. All they do is add oil and filter.

2. There is a window etching scam at Route 46 Nissan Totowa NJ. The dealer is charging $289. It costs them nothing. This is put on at the factory.

3. There is a True Care scam at Route 46 Nissan Totowa NJ. The dealer is charging a $299 True Car fee. The fee should be paid by the dealer not the customer.

After you establish a price for the vehicle with the sales person and the sales manager it goes to the finance manager. He adds these fees to raise the cost of the vehicle an addition $1,228. The additional fees are berried so deep that you cannot find them until you get home and start a detailed study.Desired Settlement: Credit the premium of my load my load $1,228 ($640+$$289+$299).

Business

Response:

In regards to this customer's complaint: 1. The customer was not charged a $640 preparation fee, he was charged $640 for Vehicle Loss Assist which the customer signed for. 2. The customer was charged $289 for window etching but on the retail buyers order it clearly states that this fee is optional and the customer could have declined the window etching fee at time of sale. 3. The customer was not charged a True Car fee because we are not a True Car dealer; the $299 fee was for Roadside assistance which again the customer signed for. All fees are clearly explained and if the customer had had any questions they could have returned to the dealer and sat with their Finance Manager and he would have gladly gone over his paperwork. Since the window etching is optional and although the customer did sign for it we would be willing to refund him the $289.00 The other fees were services that the customer purchased and signed for and copies of those services can be provided upon request.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

All fees were never clearly explainedand I did return on September 15 and sat down with the Finance Manager [redacted] and we did go over his paperwork. [redacted] explained to me that the$640 was a dealer preparation fee and the $299 was a True Car fee and thatthese fees were being passed down to me. Route 46 Nissan needs to do a completehouse cleaning. Clearly there exists a complete disconnect between [redacted] and Route 46 Nissan. At the time of signing(July 29) with [redacted] I was never informed that the $640 was for VehicleLoss Assist and I never signed for it. Also at the time of signing I was neverinformed that the $299 was for Roadside assistance and I never signed for it.All fees were never clearly explained as the Route 46 Nissan claims. Pleaseprovide copies of the paperwork with my signature agreeing to these services. Ido not have any signed contracts.Atthe time of signing I placed by trust in [redacted] and Route 46 Nissan.Clearly I was wrong. I demand that these fees ($640 + $299) and the optionalwindow etching fee ($289) be applied to my principle.

Regards,

Business

Response:

I have attached copies of both warranties the customer purchased as stated in our first response. He bought Vehicle Loss Assist for $640 this was not a dealer preparation fee. The customer also bought Roadside Assistance for $299; this was not a True Car fee as we are not a True Car dealer. As stated previously as a good will gesture we would be willing to refund the customer the Window Etching fee of $289.

Review: They advertised a call for sale (Stock #[redacted] on [redacted] as a Certified Preowned Auto. I did my vehicle search for 'CPO' vehicles and the header for the vehicle included "certified". The vehicle price shown was $8,495. I contacted the dealership, went their and met with a sales representative "Rob" and his Sales Manager Rich C[redacted] drove the car and sat down to finalize the purchase of the vehicle.

When we sat down to finalize the transaction I was informed the actual price of the vehicle was $10,495 as the $8,495 price shown included a $2,000 returning customer credit or some BS. Also, I was informed in order for this to be a CPO vehicle I would have to pay an additional fee.

REALLY SLEEZY. I walked out. I should be offered the vehicle for the $8,495. This to me is clearly 'bait and switch'. I noticed today the vehicle is no longer listed on [redacted] or their web site.Desired Settlement: This business should somehow be penalized for deceptive advertising practices. I should be sold the vehicle for the $8,495 price advertised on [redacted] (as a CPO without additional cost).

Business

Response:

The advertisement has full disclosures that state the internet price includes a $2,000.00 Owner Loyalty Rebate for people who have previously purchased vehicles. Our advertising policies are compliant with the state of New Jersey and NJ Car. A copy of an ad can be provided upon request.

Review: I went to this dealership with a blank check in hand from [redacted] to trade in my car and finance a car at a lower rate. I informed the salesman, who's name is [redacted] that I was interested in the Nissan Quest.He asked for my keys to my potential trade in and I gave them to him. He looked at my current car loan and stated that I was late on payments for my current car, and that it would be hard to get approved for the Quest.I then explained to him that I already was approved through [redacted] and I saw that they had a Memorial Day special online for a middle version Quest which was for 25,995. I stated that I was approved up to 23,166,but wanted to see if he could work with the price for me so I would be able to finance the Quest.He IMMEDIATELY tried to talk me out of the Quest and instead talked up the Nissan Pathfinder.I told him NUMEROUS times that I was not interested in the Pathfinder and that I wanted the Quest because I have two small children.He kept on insisting but I was still not interested so he got his manager [redacted].He came over and explained that for the amount I wanted to spend (no more than $500 per month), it would only be with the Path.He said that my payments would stay at 519.00[redacted] went to get keys to drive me to look at the Path.Once he came back, I asked for my keys to my car to drop my daughter home.He said,"Oh, take my car and come back so I can show you the car." I told him that I needed my car because I needed her car seat.He asked me to be truthful as to why I wanted to leave.I told him again I needed to take my daughter home.He went inside to"get my keys".He came out and said his boss could make a deal for the Quest.He never showed me the Quest only the Pathfinder and scammed me into a lease!I never said I wanted a lease. The payments are 619.00 much more and they are not returning my calls.He tried to sell me a used car with 7500+ miles as a new car! Returned it on 5/26 and that's when I found out it was a lease.Desired Settlement: I want a refund of my $500 deposit and I want them to void this lease at no cost to myself. They were so quick to void the Pathfinder [redacted] tried to sell to me that had 7,500+ miles on it,but they will not void this new Pathfinder. I signed those papers under false pretenses. Never once did I say to [redacted] that I wanted to lease a vehicle. It does not make sense for myself or my family for me to lease a base model vehicle at 619.00 per month. I want them to return my phone calls that I have made to them. They need to be brought to justice and stop swindling people out of their hard earned money. And stop taking customer's keys and refusing to give them back and stop lying and using shady business practices to get over on people. I would also like an apology from the salesman, manager and owner of this dealership.

Business

Response:

A manager will be calling this customer to resolve this issue as stated in the previous complaint this customer already filed with case #[redacted]

Consumer

Response:

Complaint[redacted]

I am rejecting this response because:

Several weeks ago, I filed a complaint against Nissan 46 in reference to being tricked into a lease agreement with a used car with 7,500 miles on it that was supposed to be new)

and how they were not being responsive to me when I tried to speak to management. The complaint has seemed to be closed after the dealership sent a response. I ultimately surrendered the lease vehicle to the dealership, although they were being very difficult and refusing to take the car back. A week to 2 weeks later, they called me repeatedly at work and on my cell from blocked numbers and with other salesmen's personal cellphones because I didn't take their calls. I told them I was not interested in doing business with them. In retaliation of me saying this to them, they decided to reverse the payoff of the loan attached to the car I traded in. They had sent a payoff payment to [redacted] Auto Finance. I called and spoke to a sales manager named [redacted] and he stated point blank to me, " We are not paying off your car." I then asked him, "So will you be returning me car?" ,He said "No we are not." " We are handing over everything to our lawyers I believe, call and speak to [redacted] the GM, he knows more about the situation. Initially, what [redacted] stated on May 26th when I asked for my car back was that they had sold it, in a matter of a day because I had just been there on the 24th of May. 50 they are basically holding my car and/or the proceeds from them selling my car and are refusing to payoff my car loan, which is now 45 days late and is extremely effecting my credit. I get 5-10 phone calls a day from [redacted] requesting I make a payment. I can not afford to make the payments, especially for a car that is no longer in my possession. I am a single mother to two great kids 2 years old and the other 7 months, work full time, and get no child support or help from their father. I don't understand how it is legally possible that they can get away with doing this to me. I am an innocent victim in this situation. It is almost like the are enjoying making my life miserable by trying to destroy my credit while playing a game of "catch me if you can". I have called several times and get the run around. [redacted], the GM, told me the loan was paid off, and I informed him that it was reversed, he said he would contact the accounting dept the following day and give me a call back. That was over 2 weeks ago. I get his voicemail every time I call or they tell me he isn't in. I just would like this resolved. I need help please.

Regards,

Business

Response:

We tried to get in touch with [redacted] so that we could give her her trade-in back and take back the pathfinder to make the situation right. Unfortunately she told us that the day she dropped the Pathfinder on our property she went out and purchased another car. We had stopped payment of her payoff to [redacted] because we planned on giving her her trade back and taking back the Pathfinder and dead the deal. But that was no longer possible because she had gone out and purchased a new car; and told us she had called Nissan Corporate and told them she had left the car on our property and no longer wanted it. We have sent another check to [redacted] to pay off her trade and Nissan Corporate has come to pick up the Pathfinder.

Consumer

Response:

Review: [redacted]

I am rejecting this response becauseWhen I went back on May 26th and asked for my Nissan Rogue back, both [redacted] and [redacted] said "your car has been there is no way to get it back." I stated "how? I was just here on Saturday ? (May 24th). They said it was sold wholesale and there was no way to locate the vehicle. June 6-When I surrendered the Pathfinder at the dealership, I didn't have another vehicle and nor did I state I want another vehicle. They were refusing to take the pathfinder back. At that point my nissan rogue was still not paid off. On June 11 and June 10 I received work calls and personal cell calls from [redacted] and [redacted] from Nissan 46. I only spoke to [redacted] (the person I surrendered the vehicle to) that is when and only when it was said to me the owner of the dealership found out about the situation and wanted to give me the original car I wanted (Nissan quest) as a finance. I stated I didn't want to do business with them (especially after being put through all of this and them not responding to me prior) and that is when and only when I said I have a vehicle. June 9th the payoff was made to [redacted] and June 9th was when the payoff was reversed. I spoke to [redacted] on Monday, June 23, he stated " no we are not paying off that car, and everything has been passed on to our lawyers. Call back and speak to [redacted] the general manager. He knows more about it. He comes in at 3:00." I called and spoke to [redacted] and he said that there were no lawyers involved and that the car was already paid off. They are not telling the truth. I would like them to please pay off my Nissan rogue that's all please

Regards,

Business

Response:

The car has been paid off. A copy of the check can be provided and I will be sending a copy to the customer today. [redacted] can call [redacted] because that check has been cashed by them and her loan should have been paid off.

Review: I have not had this SUV a year yet however it has been with the service department 3 times already. I explained to them how I dont feel safe in this vehicle. Nissan is giving me a hard time with replacing the vehicle . They just want to keep fixing the car after they tell me nothing is wrong.Desired Settlement: Please replace this vehicle. It has been a nightmare

Business

Response:

The customer's complaint needs to be taken up with Nissan corporate by contacting [redacted]. Only they can approve a substitution of collateral if there is an ongoing problem with the vehicle. We can only assist by having the customer trade-in the vehicle towards the purchase of a new vehicle which we would be more than willing to do. If the customer wishes to have the General Manager reach out to set up an appointment to come in a explore their options with trading out of the vehicle we can set that up.

Review: I contracted to by a truck for 29,990,

but on separated installment contract they bumped price up by 1,384 to a price of 31,364.

This was not noticed by me until two weeks after sale

through out finance process they tried to reduce trade-in amount by $1,400, which I caught on sales contract. My guess was this was an attempt to cheat and get that money backDesired Settlement: Receive $1,384

Business

Response:

The customer is more than welcome to come in and sit with a finance manager to go over the numbers he may contact Jen at [redacted] to set up a meeting with a sales manager or finance manager to go over all paperwork and answer any of his questions.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.While Nissan 46 finance refused to return any of my calls, going in did explain finance discrepancy. I will never deal with Nissan 46 due to the deceptive, misleading, and pressure practices.

Regards,

Review: I would like to start by saying that my complaint has Advertising Issues....Contract Issues.... Customer Service Issues... and Product Issues... I would like to add a portion of an email I sent to whom I thought was the manager that was dealing with me from day one but I was told the email was received by another employee...

To be honest with you guys... I am extremely upset with the service I received here.... but I am more upset at myself for not walking away after seeing clear signs of dishonesty coming from both of you.

Your internet add was clear and I have the printed copy of everything that was advertised for that vehicle for the simple reason that I am still contemplating my options.... seeking legal advice would be one of them.... placing a complaint with the Revdex.com is another.

Lets start from the beginning.... Internet add say price for this car is $9,995.... same add says THIS VEHICLE IS NISSAN CERTIFIED..... As soon as we started talking both of you tell me that is not really the price.....etc...etc... when I ask about the certification both of you tell me that the vehicle can be certified by you by additional fees.... that was the moment for me to simply walk away.... and I almost did.... but my desire to provide a better car for my 6 month old baby whom both of you saw kept me in the game.

So this is my issue and you tell me how would you feel..... bottom line I will pay $20,087 for a car advertised for half the price.... the car was not even detailed inside or outside and I was not able to notice how dirty it was inside or outside because by the time the entire process finished it was already dark.... I remember being the last customer.... and I was still in the lot when Mr. H[redacted] walked home.

To add insult to injury I am paying $20,000 for a used and extremely scratched car and I only get one key..

Last thing and this is NON-NEGOTIABLE.... I need information about Recall [redacted]Desired Settlement: Either a $3000 billing adjustment of give me a newer model being advertised right now for less than 13,000 but I will be more happy with that one.....even if I pay the price of 20,000

Business

Response:

The manager is reaching out to the customer to resolve the issues.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] The Internet Sales Manager called me and told me that I could return the car since I am not satisfied... I really don't want to go there anymore... I have been there three times already.... I complained to him personally... face to face and the entire day on June 2 he kept avoiding me.... walking around... he was so busy... told me he would get me mats... then in the end no new mats... half of the scratches on the hood alone were still there after the car was detailed... inside and out... My solution to the problem still the same... they can send me a check for $3000... and we call it even and I'll make my payments for the next 6 years.... or they can come and pick up the car at my job... 24 hours a day... they will have access to take it... keys will be at the front desk.The $3000 check would make me feel like I paid the price the car was advertised for.... and I still have the printed page from the dealer for the Memorial Day Weekend Specials.... advertising it for $9,995....CERTIFIED PRE OWNED.... which was not true.I ended up giving a $1000 down payment and financing over $ 13,000.... They can pick up the car anytime... and send me my down payment.Yours truly,[redacted]

Business

Response:

We refunded the money back onto the card provided to us by [redacted] and the money has been taken out of our account. The issue is now with [redacted] and when they will credit the money back into his account. We have followed through on our end and documentation can be provided upon request. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. About two hours ago I checked my balance and saw that my refund has been posted into my account.Thank You Revdex.com for all your help.

Regards,

Review: On 9/26/15 I walked inside rt46 nissan interested on the 2016 MAXIMA that has a Total Unit Price $44,055.00 which salesman ROBERT S[redacted] gladly showed me the vehicle ,and as a trade in I had a 2013 that I was asking atleast $29,000 so at that time MR S[redacted] went and got his sales manager RICH C[redacted] so he came with offers like $23.000 then $25,000 for my trade in so strongly refused them and then he said how can we make this deal happen.I said payoff the remainder of my trade in which was $26,803.00 which is less than I was originaly asking. So MR C[redacted] says what would I like my payments to be monthly I said low $500/$550 being that my current truck payment was higher $632 so at time MR C[redacted] said ill be back ,minutes later he returned and said ok we will payoff your DURANGO in full $26,803.00 to [redacted] now your payments on your new car will be $580 I replied to him no cause my idea is to have less car payment so I told him how did I get approved without him running a credit check he then replied to me I was in their system from prior car purchases at [redacted] an that [redacted] would approve the deal cause my credit score was over 700 ,I guess I was happy to hear that my credit was great.So he brung my payment down to $560 and I figured thats the number then ok,So he took me to the finance manager MR K[redacted] and he added 10 more for GAP insurance,I agreed.$570 MONTHLY so when I get home I see that the unit price of the 2016 MAXIMA was tampered from $44,055.00 to $45,856.69 which is a $1,801.69 higher than what my MANUFACTURERS sticker price states.So I go back next day 9/27/15 MR C[redacted] states that he raised the price on MAXIMA cause he gave me $25,001.31 for my truck I told him thats false and my paperworks and contract shows he gave me my payoff as states on paper $26,803.00 with zero overlap as agreed in paper and that the $1,801.69 that was added was a scam to reach my payments of $560 when in reality the real payment shouldve been 543Desired Settlement: with a 4.3 APR and a $8,000 cash with the real price of vehicle $44,055.00 .all I want is adjust the bill or refund me $1,801.69 that was added to finance charge and interest and as a outstanding customer to your bussiness I am sadden.but not discourage to return in the future. deal#[redacted]

Business

Response:

The customer has spoken with the manager and come to an agreement. The customer came into the dealership and the issue has been resolved.

Review: Nissan 46 improperly and falsely entrered into a lease agreement with me-Failure to disclose information that was critical in entering intoi the agreementDesired Settlement: A Zero Balance

Business

Response:

A manager will be reaching out to the customer to address their concerns.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The Business Never Responded

Regards,

Business

Response:

The manager did leave several messages for the customer. I will have the manager reach out to the customer again.

Review: On 06/29/2015, I went to Nissan 46 dealership to turn in my leased vehicle and establish a new lease. I signed a contract on a new lease, but was refused a copy of the contract because I had to submit the rest of my down payment. After careful review, I realized I was not given the deal I was offered over the phone prior to arriving to the dealership. On 06/30/2015, I called to see what could be done regarding the deal I had gotten the night before. I spoke with a business manager named Greg and he stated that I should have gotten the Pull Ahead Loyalty Program where I would be able to give zero down and pay the same monthly amount or less than what I was paying in my previous lease. In addition, he stated that I would have 72 hours to exercise my rights under the Buyers Remorse law. He asked me to come in to the dealership and review the contract to help me out. I went to the dealership later in the afternoon and asked to speak with Greg. I was forced to speak with the Finance Manager and Sales Manager. Both were very nasty and adamant about not being able to review my contract and work on a resolution. I asked to speak with Greg once again and the Sales Manager stated that he would go get Greg. Fifteen minutes passed and he came back only to say, “Who is Greg? He doesn’t work here.” The Finance Manager then stated that Greg did work there and was the business manager. They did not allow me to speak with Greg after repeatedly asking to speak with him. This leads me to believe that they were hiding something from me. I was rudely dismissed by the managers at Nissan 46 dealership and was refused my rights as a consumer. As a loyal customer of Nissan, I should have been given the deal that was offered by Greg. I feel that I was taken advantage because I’m a woman who went into this dealership alone. I am a three-time customer of Nissan and had hopes of getting the best deal. I was misinformed, mislead, and treated with no respect.Desired Settlement: My contract should be reviewed and I should be given the deal offered over the phone.

Business

Response:

A manager will be contacting the customer to address their concerns and resolve the issue.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I went to go pick up my license plates and car registration on Friday, 07/17/2015. The same Sales Manager Rich, whom I had dealt with two weeks ago, approached me at the cashier and said he was told to contact me and he was going to call me the next day. I told him that I hadn't received a phone call prior to me going and I didn't have time to stay. He said he would contact me Saturday to set up a time to come in and I haven't received any phone call or e-mail. This is the same Sales Manager that got nasty with me two weeks ago and I really do not wish to speak with him as his demeanor is anxiety inducing. I wish to speak with his supervisor or president of that dealership.

Regards,

Business

Response:

We will have another manager contact the customer.