NonstopDelivery, Inc.

We show this order was delivered on 9/27/

Unfortunately, while our delivery team normally does not have many issues locating parking in the Brooklyn area, and our
delivery team did drive for about minutes trying to locate appropriate parking, there was none available at the time of delivery The driver attempted to double park, but a police officer had instructed them to move or they would receive a ticket For safety and legal reasons, the delivery team did have to leave the customer's location We were awaiting contact from the customer's place of purchase to authorize us to return to their location, but we had not received a response yet which is why we had been unable to reschedule However, in an effort to assist the customer, our Logistics Manager has called and rescheduled the delivery without going through the necessary procedures with the place of purchase for Friday between 11AM and 3PM Please let us know if we can be of further assistanceThank you,
Dominique A***
SrManager, Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: it was obviously caused by the delivery team and was noticed the same day it was delivered.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** ***
Oct (days ago)
to me, Garrett
Hi *** ***,
I am writing in reference to Revdex.com Complaint ID #*** that was received by NonstopDelivery on 10/20/
NonstopDelivery sincerely apologizes to *** *** for the delay of this deliveryUnfortunately, these extensive delays were experienced because the freight was lost in transit on its way to our delivery terminal in ***, NH on 07/07/NonstopDelivery reported to *** *** on 07/11/that the freight was lostBased on our contract with our client, The *** ***, at this point it is up to them as opposed to NonstopDelivery to engage the customer to alert them to the issue and make arrangements for a replacement delivery
If *** *** has not heard from The *** *** yet, she will need to contact them directly to arrange for another delivery, again due to our contract with our client, The *** ***, all re-orders must be organized through them
We have reviewed the causes of the issues and have actively addressed them
Regards,
Josh H***
Customer Care Manager
NonstopDelivery, Inc
###-###-#### Ext***
###-###-#### Fax
jh***@nonstopdelivery.com
www.nonstopdelivery.com
*** NOTICE ***

We spoke to our local terminal. They failed to follow proper scheduling procedures. We wpologize for the issues the customer experienced.Our local terminal is scheduled to deliver this order 5/09/2017. We will follow up to make sure the order gets completed.PatNSD

NonstopDelivery had tried to contact *** *** for multiple weeks to schedule her delivery, and because of the delays, this order was added to a returns log for her place of purchaseHer place of purchase authorized the return of her table prior to scheduling the delivery, and the table was
returned to the vendorWe are reaching out to her place of purchase to contact *** *** regarding a reshipment Unfortunately, NonstopDelivery cannot provide any further assistance beyond this as the table was returned per instructions by our client If you need any further details, please let us know.Thank you,Dominique A***SrManager, Client Services

We have received confirmation from the customer's place of purchase that she was refunded the delivery fee they charged to her plus some additional compensation for the difficulties she had This amount was $ Since NonstopDelivery never accepted any payment from the customer directly, we cannot provide any further refund outside of what was given to the customer by our client
Thank you,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: it is not yet resolved I have replied to the person who contacted me with more info Awaiting response
Regards,
*** ***

We understand the customers frustration and apologize for the inconveinance. My team is looking into what caused the issue.We should have resolved this quickly. Please let us know if we can assist further. [email protected]

We are extremely sorry for any delays in scheduling this order Because of the service level NSD normally provides for this retailer, the shipment was received by one of our facilities that was unable to provide the upgraded service requirements that were added after the time of the order
booking and receipt The delay was caused in transferring this shipment to another provider that could perform the white glove delivery for the customer It has been scheduled to deliver tomorrow, 7/22, between 10AM and 2PM with the customer Please let me know if you need any other information.Thank you,

***,We apologize for the delay you are experiencing with your order. Your order was delivered to the wrong terminal. We are currently working on transporting your order to the correct terminal.I will update you when the order is delivered. If you have any questions, please
email us at [email protected]

Dominique A[redacted] <[redacted]@nonstopdelivery.com>6:02 PM (22 hours ago)to [redacted], me, [redacted] Good Evening, Can you please confirm this email was received and provide an update on the current status of this complaint? Thank...

you,  From: Dominique A[redacted] Sent: Monday, November 24, 2014 10:24 AMTo: [redacted]@myRevdex.com.orgCc: [redacted]@amotionresponse.com); [redacted]@pockitship.com)Subject: Response to Revdex.com Complaint # [redacted] NonstopDelivery works with carefully selected delivery contractors across the country that are responsible for delivering goods and services for our clients. In this instance, our subcontractor, [redacted], worked with [redacted] to set up a delivery time, suggesting an afternoon delivery due to the geographic location of the customer and its normal routing schedule. Once the concern about scheduled times from [redacted] was elevated and reached NonstopDelivery, we contacted [redacted] to ensure a morning delivery; the delivery from [redacted] occurred November 14, 2014 at 10:20AM. NonstopDelivery is discussing the situation with the CEO of [redacted] to ensure customer service staff are properly trained to accommodate similar issues in the future. Thank you, Dominique A[redacted]Manager, Client ServicesNonstopDelivery, Inc.ph: ###-###-####fx:  ###-###-#### [redacted]@nonstopdelivery.comwww.nonstopdelivery.com  [redact...⇄ electronic message transmission contains information from NonstopDelivery Inc. which may be confidential or privileged. The information is intended for the use of the individual or entity whose electronic mail address is named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic transmission in error, please notify us by telephone ###-###-#### or by electronic mail da[redacted]@nonstopdelivery.com immediately.  Thank you.  Click here to Reply, Reply to all, or Forward3.97 GB (13%) of 30 GB usedManage©2014 [redacted] - Terms of Service - Privacy Policy - Program PoliciesPowered by Last account activity: 1 hour agoDetails2 moreDominique A[redacted]Add to circlesShow details

This order delivered yesterday 9/5/2017.  Originally we had a bad contact # and then there was a miscommunication with our customer service team.We apologize for any inconvenience that this caused the customer.PatNSD

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have been in close communication with the receiver of this product and attempted to deliver the replacement refrigerator to her today.  However, upon delivery today, there was concealed damage, and the order was refused.  This has been reported back to the customer's place of purchase...

for a new shipment to be placed as soon as possible.
Also, in regards to the property damage, our Claims Department will be reaching out to the customer today to work through the process of fixing the customer's screen door.
If we can be of any further assistance to the customer, we would be more than happy to work with them on this.

This order was delivered on 8/29 signed for by [redacted].  If we can be of further assistance, please let us know. Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and the payment of $625 to cover property damages and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Unfortunately, we cannot find a record of this customer's order in our system.  If at all possible, please provide the customer's tracking information, so we can further research this matter.Thank you,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Non Stop delivered my large item on 12/10/14 and therefore the case is considered settled. 
Regards,
[redacted]