NonstopDelivery, Inc.

Ms***,I apologize for the inconvenience you are experiencing with your order. I have my team looking into delivering your washer and dryer tomorrow if you are available. I understand you are a nurse and you have to work. My mother is nurse so I know it's a very hard
job. We are also speaking with our customer service team to make sure they are delivering top notch service.I will follow up to make sure the order is delivered promptly.Please let me know if I can assist your further. Pat L***Vice President, Customer Service***NSD

It was not miscommunication, it was misrepresentation! I cancelled the order with Purchasing Power and will no longer purchase items that will be brokered through your company
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

I have my team looking into what casued the delay and how we can quickly pickup the mower. I apologize for the delay that the customer has experienced. PatNSD

*** ***
Jul (days ago)
to me
Dear *** ***,
I am writing in reference to Revdex.com Complaint ID: *** that was received by NonstopDelivery on
7/8/
NonstopDelivery sincerely apologizes for the delay of this deliveryUnfortunately there were extensive delays on the order as it moved from ***, GA to its final destination
Unfortunately these extensive delays were experienced because the freight was lost in transit NonstopDelivery has reported to *** *** that the freight was lost
NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experienceWe strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service
We have reviewed the causes of the issues and have actively addressed them
At this time we consider complaint ID: *** closed
Please confirm that you received this response and let me know if you need anything else
Thank you,
*** ***
Logistics Manager
NonstopDelivery
###-###-#### (x***)
###-###-#### (fax)
***
www.nonstopdelivery.com

Did business with NonStop for a couple of years and the last months were the worst They even lost a recliner chair When I tried to find anything out about the lost freight I could never even get a reply Emailed all info to customer service over times and nothing No chair, no call, no email If they delivery they do a decent job (well their agents do) if not then good luck finding anything out Customer service is the WORST I have ever experienced in my years in this profession

*** ***,I apologize for the inconvenience you experienced with your order. I understand from my team that we have setup an appointment for delivery.Please let me know if there is anything else I can help you with.Take Care. Pat L***Vice President, Customer ServiceNSD

We apologize for any delays in scheduling this customer's delivery The order is a distance route for our local terminal, and NSD does not guarantee delivery dates with any of our clients, so we are very sorry that there was a miscommunication from the retailer in regards to expected delivery
time frames NSD has been informed that this order was cancelled by the customer, and that the customer has already received a refund through the retailer NSD was instructed not to deliver and will be returning this to our client as per their instruction Please let me know if any further action is requiredThank you,
Dominique A***
SrManager, Client Services

We are working with the customer to get the order delivered on Monday May 23rd. We will follow up to make sure this happens.Pat L***Vice President, Customer ServiceNSD

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:As noted in the original complaint, the service paid for, selected, and detailed on NSD's tracking website was "white glove", not "basic" as described in NSD's latest responseThis service specifies "delivery to room of choice" NOT "closest dry area" which is part of the "basic" delivery descriptionIt seems as if the logistics from NSD were wrong from the start if you're quoting "basic" installation when "white glove" was the paid for delivery type
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
C R

We apoligize for the delay in shipping. We are working on getting this order delivered as quickly as possible. We will schedule the delivery as soon as it arrives to our local terminal. Pat NSD

[To assist us in bringing this matter to a close, you must give us a reason why you are
rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Tracking Number ***One day they told me that item in your city ,other day told me item in Chicago other day NO item.100% Absurd .Please help to find where's the items/load.
Regards,
*** ***

This order was delivered on 1/ We have been in touch with this customer and have resolved her issue If we can be of further assistance, please let us know.Thank you,

We apologize that the customer was not satisfied with the delivery and assembly. We spoke to Nebraska Furniture Mart and they informed us that they have already credited the customer for the issues that ocurred. Nebraska said to contact them directly if there were any questions. Pat
NSD

We apologize for the delay in delivering this order. Originally there was damage to the order. The shipper took longer than expected to ship out a replacement. On May 5th the truck had mechanical issues. The delivery is set for today (May 6th). Pat L***Vice President,
Customer ServicesNSD

We are very sorry that this customer's order was lost in transitWhile we try to take measures to avoid this, occasionally, freight gets lost through mislabeling or misrouting
Since we do not control the inventory or reshipping, we had instructed the customer to contact their place of purchase in order to try to get the replacement order shippedWe have notified the customer's place of purchase through our protocol as wellWe do not have access to the customer's credit card information, nor did we ever receive payment from the customer directly, so a refund would not be possible through NSD The customer would have to contact their place of purchase for any refunded amount NSD works directly with the customer's place of purchase in regards to any claims settlements and reimbursements per our contract Because we cannot do anything further for the customer at this time, we consider this resolvedThank you,
Dominique A***
SrManager, Client Services

We apologize for the delay in this customer's shipmentUnfortunately, the customer's freight was consolidated with another
order from the same vendor, so we did not locate it and check it in timely It is out for delivery to the customer this morning after confirming a scheduled appointment with him yesterday Please contact us if you need further detailsThank you,
Dominique A***
SrManager, Client Services

We apologize if the customer thought we did not do our due diligence to ensure this was picked up during the originally scheduled window When our driver team arrived, they have call logs showing attempted calls to the customer to advise her that there were cones blocking entry to her road
and to ask for alternate directions Unfortunately, they were unable to reach her We have this rescheduled for pick up on Saturday, 8/between 5PM and 9PM Please let us know if any further information is requiredThank you,

We apologize if the customer thought we did not do our due diligence to ensure this was picked up during the originally scheduled window When our driver team arrived, they have call logs showing attempted calls to the customer to advise her that there were cones blocking entry to her road
and to ask for alternate directions Unfortunately, they were unable to reach her We have this rescheduled for pick up on Saturday, 8/between 5PM and 9PM Please let us know if any further information is required.Thank you,

We sincerely apologize for the inconvenience This order has been lost in transit We always attempt to avoid these types of situations, but they do happen occasionally when freight is mislabeled or misrouted We have contacted the customer's place of purchase and asked them to
please reship the customer's replacement item as quickly as possible Unfortunately, we do not have access to any inventory, so at this time, we have taken all of the steps we possibly can to rectify this for the customer Please let me know if you need anything furtherThank you,
Dominique A***
SrManager, Client Services

*** ***
Jul (days ago)
to me
Dear *** ***,
I am writing in reference to Revdex.com Complaint ID: *** that was received by NonstopDelivery on 6/25/
NonstopDelivery sincerely apologizes
for the delay of this delivery
Unfortunately our local delivery terminal in ***, GA failed to complete the delivery as scheduledDelivery was finally completed on 6/10/
Due to the service issues on this order corrective action has been taken in order to ensure this does not happen againThe order should have delivered during the original scheduled delivery date
Once again, NonstopDelivery sincerely apologizes for the delivery issues on our behalf
At this time we consider complaint ID: *** closed
Please confirm that you received this response and let me know if you need anything else
Thank you,
*** ***
Logistics Manager
NonstopDelivery
###-###-#### (***)
###-###-#### (fax)
***
www.nonstopdelivery.com