NonstopDelivery, Inc.

We are extremely sorry for any delays in scheduling this order Because of the service level NSD normally provides for this retailer, the shipment was received by one of our facilities that was unable to provide the upgraded service requirements that were added after the time of the order
booking and receipt The delay was caused in transferring this shipment to another provider that could perform the white glove delivery for the customer It has been scheduled to deliver tomorrow, 7/22, between 10AM and 2PM with the customer Please let me know if you need any other informationThank you,

We understand the customers frustration and we apologize for the issues that she is experiencing. We are working on getting this issued resolved as quickly as possible. I will update the customer today. PatNSD

Update: This order delivered to the customer on 8/31/2016Our delivery terminal should have deivered prior to 8/31. We are in the porcess of replacing this terminal

Unfortunately, while we understand that the customer is dissatisfied that their product was damaged in transit, NSD is unable to take any further steps to resolve this We have notified the customer's place of purchase who would now be responsible for any reshipping or refunds Please let us know if we can be of any further assistance.Thank you,Dominique A***

Vincent P***
Aug (days ago)
to me
Dear *** ***,
I am writing in reference to Revdex.com Complaint ID: *** that was received by NonstopDelivery on 8/1/
NonstopDelivery sincerely
apologizes for the delay of this deliveryUnfortunately there were extensive delays on the order as it moved from ***, CA to its final destination
NonstopDelivery has successful delivered the order to *** *** on 7/26/
NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experienceWe strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service
We have reviewed the causes of the issues and have actively addressed them We are addressing proper receiving procedures with our final mile terminal and disciplinary action is being taken against the parties responsible for the delay
Please confirm that you received this response and let me know if you need anything else
Thank you,
Vince P***
Logistics Manager
NonstopDelivery
###-###-#### (x***)
###-###-#### (fax)
***
www.nonstopdelivery.com

Revdex.com Complaint ID: ***
Inbox
x
*** ***
Jul (days ago)
to me
Dear ***,
I am writing in reference to Revdex.com Complaint
ID: *** that was received by NonstopDelivery on 6/25/
NonstopDelivery sincerely apologizes for the delay of this deliveryUnfortunately there were extensive delays on the order as it moved from ***, GA to its final destination
NonstopDelivery has successful delivered the order to MrStewart on 6/18/
NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experienceWe strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service
We have reviewed the causes of the issues and have actively addressed themThe carrier responsible for the delayed transit time has been removed from NonstopDelivery’s carrier network
At this time we consider complaint ID: *** closed
Please confirm that you received this response and let me know if you need anything else
Thank you,
*** ***
Logistics Manager
NonstopDelivery
###-###-#### (x***)
###-###-#### (fax)
***
www.nonstopdelivery.com

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From: Vincent P*** Sent: Thursday, September 11, 8:PMTo: ***Subject: Revdex.com Complaint ID: ***
Dear *** ***,
I am writing in reference to Revdex.com Complaint ID: *** that was received by NonstopDelivery on 9/10/
NonstopDelivery sincerely apologizes for the delay of this deliveryUnfortunately there were extensive delays on the order as it moved from ***, GA to its final destination.
NonstopDelivery has successful delivered on 8/30/
NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experienceWe strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.
We have reviewed the causes of the issues and have actively addressed themThe carrier responsible for the delayed transit time has been removed from NonstopDelivery’s carrier network
Please confirm that you received this response and let me know if you need anything else
Thank you,
Vince P***
Logistics Manager
NonstopDelivery###-###-#### (x***)
###-###-#### (fax)
v***@nonstopdelivery.com
www.nonstopdelivery.com
***NOTICE***
This electronic message transmission contains information from NonstopDelivery Incwhich may be confidential or privilegedThe information is intended for the use of the individual or entity whose electronic mail address is named aboveIf you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibitedIf you have received this electronic transmission in error, please notify us by telephone ###-###-#### or by electronic mail v***@nonstopdelivery.com immediately. Thank you

We have settled the claim with the customer. A check is getting sent out to him. Pat L***Vice President, Customer ServiceNSD

We sincerely apologize for the inconvenience This order has been lost in transit We always attempt to avoid these types of situations, but they do happen occasionally when freight is mislabeled or misrouted We have contacted the customer's place of purchase and asked them to
please reship the customer's replacement item as quickly as possible Unfortunately, we do not have access to any inventory, so at this time, we have taken all of the steps we possibly can to rectify this for the customer Please let me know if you need anything further.Thank you,Dominique A***SrManager, Client Services

We are very sorry that this customer's order was lost in transitWhile we try to take measures to avoid this, occasionally, freight gets lost through mislabeling or misroutingSince we do not control the inventory or reshipping, we had instructed the customer to contact their place of purchase in
order to try to get the replacement order shippedWe have notified the customer's place of purchase through our protocol as wellWe do not have access to the customer's credit card information, nor did we ever receive payment from the customer directly, so a refund would not be possible through NSD The customer would have to contact their place of purchase for any refunded amount NSD works directly with the customer's place of purchase in regards to any claims settlements and reimbursements per our contract Because we cannot do anything further for the customer at this time, we consider this resolved.Thank you,Dominique A***SrManager, Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint
will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Poor excuseWe got the inclement weather daysThis has been an issue with NSD before the weather.
Regards,
*** ***

We have already been in touch with the customer on this orderWe are delivering the love seat on Friday May 6th. The shipper is reshipping the sofa. We hope to have this resolved quickly. Pat ***Vice President, Customer ServiceNSD

NonstopDelivery had tried to contact *** *** for multiple weeks to schedule her delivery, and because of the delays, this
order was added to a returns log for her place of purchaseHer place of purchase authorized the return of her table prior to scheduling the delivery, and the table was returned to the vendorWe are reaching out to her place of purchase to contact *** *** regarding a reshipment Unfortunately, NonstopDelivery cannot provide any further assistance beyond this as the table was returned per instructions by our client If you need any further details, please let us knowThank you,
Dominique A***
SrManager, Client Services

Good Afternoon,
We sincerely apologize for any issues the customer experienced with our delivery team or our services Originally, the customer's tracking number, ***, was booked as a white glove service by the place of purchase, but did not include assembly, so our
delivery team was not prepared to provide the additional services at the customer's request The product was left in the packaging where the receiving party instructed us to leave it on 10/until we could return to complete the assembly We do apologize for running late on this original scheduled delivery window, but due to the rain that hit the east coast recently, the delivery team was delayed and communicated with the customer on their change in anticipated arrival timeUpon rescheduling for the assembly on a new tracking number, ***, our delivery team arrived during the window of 11AM-1PM on 10/ At that time, our drivers were unable to locate the hardware for the order They assumed that since the rain had damaged the cardboard boxes, the hardware may have fallen out at some point or may have never been shipped Unfortunately, because of this, the freight was left again unassembled The drivers were fully prepared to complete the assembly that day and had no interest in leaving the job without finishing this task We are unable to provide any details as to how or why the hardware may have ended up in the customer's toilet as our delivery team did not use the customer's bathroom at any timeWe had been working with the customer's place of purchase this week and last to establish next steps in resolving the issue for the customer We were able to confirm today that new hardware was sent to the customer, and that assembly was still requested by our company Our local dispatcher has contacted the customer and rescheduled the assembly for Friday, 10/If anything further is needed, please do not hesitate to contact usThank you,
Dominique A***

** ***I apologize that the assembly did occur as expected. You will need to contact your place of purchase for any type of refund. Pat L***Vice President, Customer ServiceNSD

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
NO REFUND yet
Regards,
*** ***

Response to Revdex.com Complaint ***
Inbox
Joshua H***
Oct (days ago)
to me, *** ***
Hi *** ***,
I am writing in response to Revdex.com Complaint #*** *** was left messages to schedule his delivery each day for three consecutive days; he then requested the item be stored until 10/Our dispatcher communicated on the message that we could deliver on 10/between the hours of 5-9pm, but that he would need to call before 10/to confirm that he will be home during that time to receive his deliveryAccording to our records, *** *** did not call to confirm*** *** called and spoke to the Customer Service team at 5:51pm on 10/expressing his need to have the order delivered that day, but the delivery trucks were already out performing other deliveries as we never heard back from him to confirmOur dispatcher did contact him the following morning to schedule the delivery for that day and *** *** expressed he needed it between 10-11am, which is not NSD’s policy; all deliveries are scheduled in four hour windows to account for unforeseen delivery and assemblyFinally, after confirming with *** ***, NonstopDelivery scheduled his delivery for 10/between 5-9pm; his items were delivered within this window as promised as according to our records he received and signed for his product on 10/at 7:40pm
*** *** requested to be compensated if his order was not delivered on 10/2; we were able to deliver in that timeframe so his request for a refund is not relevant
Please let me know if there is any more information that I can provide
Regards,
Josh H***
Customer Care Manager
NonstopDelivery, Inc
###-###-#### Ext
###-###-#### Fax
jh***@nonstopdelivery.com
www.nonstopdelivery.com
*** NOTICE ***
This electronic message transmission contains information from NonstopDelivery Incwhich may be confidential or privilegedThe information is intended for the use of the individual or entity whose electronic mail address is named aboveIf you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibitedIf you have received this electronic transmission in error, please notify the sender by telephone at ###-###-#### or by electronic mail jh***@nonstopdelivery.com immediatelyThank you

We apologize for the delay in scheduling Our partner in this market did go out of business unexpectedly We have another service provider attempting to contact the customer to schedule delivery They left a message for the customer earlier today Please let me know if
anything further is neededThank you,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** ***
Oct (days ago)
to me, *** ***
Hi *** ***,
I am writing in response to Revdex.com Complaint #***As we explained in earlier correspondence, if *** *** feels he is owed a refund of any kind, our contract with our customer specifically requires the request to go directly to themNonstopDelivery, per our contract with our client The *** ***, does not issue refunds
Please let me know if there is any more information that I can provide
Best Regards,
Josh H***
Customer Care Manager
NonstopDelivery, Inc
###-###-#### Ext***
###-###-#### Fax
jh***
www.nonstopdelivery.com
*** NOTICE ***