NonstopDelivery, Inc.

We are looking into this issue. We recieved shrink wrap skid witht he pcs inside. The missing pc was not in the package. We are contacting the vendor to see what we can do to get the remianing pc. PatNSD

It was my mistake about the order being lost. The order has been delivered to the customer
Please let me know if I can assist further
Pat
NSD

** ***, I was able to do some research on the complaints you filed with the Revdex.com and on ***. I understand that you are anxious to receive your TVOnce you place the order there is a short window from the time of purchase to actual pickup. This is very typical with larger
items. There was no delay on our end to pick up your TV. The good news is that your TV was picked up and is tracking. Your order is traveling as it should be and is on time. Once our delivery terminal receives your order they will deliver it out. I have requested that they expedite the delivery I will continue to monitor the order to make it gets delivered timely Please let me know if you have any other questions Have a great weekend Pat L*** Vice President, Customer Service NonstopDelivery, Inc***@nosntopdelivery.com ###-###-####

[To assist us in bringing this matter to a close, you must give
us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Tracking Number
***
One day they told me that item in your city ,other day told me item in Chicago other day NO item100% Absurd Please help to find where's the items/load.
Regards,
*** ***

We are investigating the issues that are causing the delay. Our goal is to get the order delivered to the customer as soon as posible.I apologize for the delay. Pat NSD

** *** will contact the customer to discuss the missing items. They will be shipping the missing items directly to the customer. Pat L***Vice President, Customer ServiceNSD

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I find it very interesting that my merchandise which had been missing since 9/1/was found the day after my complaint was delivered to Nonstop delivery by the Revdex.comI do appreciate that a special trip was made to deliver my merchandise on 9/23/instead of the 9/28/date promised in their responseI regret that the matter could not be resolved until a complaint was filedThank you Revdex.com for your help in this matter
Regards,
*** ***

I had ordered two sets of patio furniture from Home Depot to be delivered I checked the tracking number on it July 5th to find that it had been delivered Friday June 28th No it hadn’t So I called Home Depot The gentleman on the phone for Home Depot looked up my order and called the delivery service, NSD Apparently, they couldn’t find my street on their mapping system Well…It isn’t that hard Regardless, they had my phone number and never called They have had my patio furniture for over a week and hadn’t called! On top of that, they had marked it “delivered” Why?
I called again on Tuesday, July 7th The Home Depot associate did his best to make sense of this mess He again called NSD He was told that someone would call me that afternoon to arrange deliveryHe also looked up my address and found it just fine The call from NSD, again, never cameI called again on Wednesday July 8th Still nothing What kind of company keeps someone’s order for almost two weeks and never calls? Despite several calls from the customer? I have now cancelled my order as I have no faith they will ever give me my order

** ***,I apologize that you are having issues with your order. We will do what we can to rectify the problems and schedule your delivery as quickly as possible.PatNSD

We have reviewed the details of the claim in-depth During the delivery process, the team brought the product into the customer's garage and unpackaged it at that time However, there was no notation of damage to the customer's property on the delivery receipt signed for by *** ***
We have attached it for review The drivers also informed us that no incidents occurred that would have caused this damage Based on the paperwork we have, we cannot assume liability for the claim the customer has filed

*** ***,I apologize for the issues you are experiencing with your order. The local delivery terminal was not performing as expected. We made a change and the new terminal will reach our to you today to schedule the delivery.Please let us know if we can assist you further at
[email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because the delivery quality was very poor and lateI was not given a chance to inspect the product nor given a copy of the deliveryI only signed and accepted boxes on the delivery receiptThere was concealed damageI did not accept the chairIt took hours fo assembleI did not complete the acceptance formI filed a claim with the vendor but they indicated that it was rejected by the delivery companyI produced a picture of the damageIt would not be possible for me to have damaged the chair
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:The business contacted me quite rapidly after the complaint They were able to locate my item And set up delivery for the next day Everything arrived this morning and was placed and set up
Thank you to NSD for such a prompt response Please close this complaint
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

***,We apologize for the delay you are experiencing with your order. Your order was delivered to the wrong terminal. We are currently working on transporting your order to the correct terminal.I will update you when the order is delivered. If you have any questions, please email us at [email protected]

[To assist us in bringing this matter to a close, you must give us a
reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:In their response, the company said they would contact me directly - they have notI have not heard from them.In addition, since my original complaint, the vendor has contacted me to let me know that they are refunding the moneyThat isn't enough thoughI've lost a month waiting for this shipment and countless hours dealing with this issue over the last few days.Just because the vendor has refunded the money doesn't make this OK and it definitely doesn't get NSD off the hook
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
We have been at this since June - once again, it's a non answer and no resolutionRegards,*** ***

Dear *** ***,
I am writing in reference to Revdex.com Complaint ID: *** that was received by NonstopDelivery on 6/25/
In response to the complaint from *** ***, Nonstopdelivery was contracted by *** *** to provide a Basic Service delivery
to ***’s residence Basic Service delivery involves delivery of the package to the first available dry area A signature on the delivery is not required I’ve attached a copy of the proof of delivery paperwork
Unfortunately NonstopDelivery is not able assist *** further since our local delivery terminal confirmed the delivery took place It is policy between NonstopDelivery and *** *** that any basic service disputes take place between *** *** and their customers Since the original transaction took place between *** *** and ***, NonstopDelivery does not have the ability to credit *** for his purchase *** ***’s notes do show that they have discussed the situation with ***
Please confirm that you received this response and let me know if you need anything else
Thank you,
*** ***
Logistics Manager
NonstopDelivery
###-###-#### (x***)
###-###-#### (fax)
***
www.nonstopdelivery.com

UPDATE, order # ***Initially I gave this company a bad review but ultimately I can say that I was remarkably
impressed how my case was quickly resolved after my complaint on ***.comI spoke with Devin of Nonstop Delivery who was awesome at resolving whatever I need He reassured me that he would make sure that someone would give me a call and deliver the next dayNeedless to say regardless of how much I wanted to be upset about everything, I could not had a better ending experience with anyone elseThe delivery drivers were awesome and on time They set the fridge up including the water dispenser I wish I can remember their names so that I can give them the total praise of following through Please give Devin and the truck drivers a raise because they saved the day and have changed my complete outlook on Nonstop Delivery.Share review Write an update Edit review Delete reviewComment from Dominique Aof NonStopDelivery Business Manager1/26/ We truly apologize that your order was scheduled without confirmation from you or another party in… Read more
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** ***,
Unfortunately, this customer did not notate damage to her home on our proof of delivery paperwork at the time of either delivery we performed for her, so there is no documentation or proof showing that our delivery team caused defects in her flooring However,
in an effort to show good faith, we have offered a settlement of $to repair the damage We came to this number by reviewing the estimates and understanding that the estimates provided were to repair the entire room - including water damage that NSD could not have caused - and calculating half of the average of the three estimates provided Please see below for the email our claims department sent to *** *** yesterday:
*** ***
We have been in receipt of your Revdex.com complaint. We are
willing to offer you a $settlement to repair the damage. This is
half of the average of all estimates that you sent. As stated before,
there was no notation of damage on either of the delivery receipts. I
have attached these for your records. We came to this number by reviewing
your estimates and seeing that they are to repair the entire room, and one mentions
repairing water damage. Since your claim against us was not for water
damage, just scratched boards, we are offering to share the cost as an act of
good faith. Please let us know if you would like to accept our offer, and
if so please sign the attached release formSenior Claims Manager
I have also attached the documentation that was attached in our email to *** *** for referencePlease let me know if you have any questions or need any further informationThank you,
Dominique A***