Noom Inc

Wish they had a Zero.I cancelled my subscription within the trial period by cancelling my subscription in my ITunes acct. I have tried to reach out by Facebook page, Facebook Messenger, Email, & no answer.They took money out of my credit card this morning of over $170.00. Noom sucks & is very unprofessional. I WANT MY MONEY BACK OR I WILL FILE A COMPLAINT WITH BBB & THE OHIO ATTORNEY GENERAL’S OFFICE!

Wish I could rate noom a 0. Big, fat, waste of money. I would rather pay someone to call me twice a day and nag me. Applied to the 10 days for $10.00 trial, after 10 days they would give you an opportunity to stay with them if you would choose too. From the start I knew it was not for me, but I decided to wait until they contacted me to see if I would like to continue the program. Guess what no contact, they just take your money and run. Watch out everyone, they are a slippery company!

The special offer for January must have gone into spam. I never saw it until I was charged $99 for the first two months. So I was NOT aware that I had even purchased something. Now, trying to cancel has been equally difficult. I wish that they would answer the phone.

It wasn't for me, but they gave me a refund when I asked. Sounds like a lot of people on here aren't too bright and probably wonder why everything in life is so hard to figure out...

Dear [redacted] ***, Thank you for notifying us of thisWe've reviewed your correspondence with our Support Team and confirmed a refund was issued to your account on June ***, Is there anything else we can help you with? Let us knowVery best, The Noom Team

I thought I was paying $1 to see what a trial diet plan would look like, NOT signing up for this app. I was shocked when I saw a charge for $159 on my credit card! I actually had to download the app and go into it to send a message to a "concierge" to cancel my account. I cannot find an email or a phone number to contact the business in person, which my credit card company has asked me to do so that I may refute this charge. I have seen many complaints on the BBB against the company for this exact thing. This type of scam is unacceptable and below-the-belt. I will be disputing the charge with my credit card company and lodging a complaint with BBB. If your "weight loss program" works so well you would not have to resort to such underhanded measures to scam potential clientele.

I hate to even give them one star, that's how bad this company is, but this review MAKES you give them at least a one! SCAM, SCAM, SCAM! BEWARE! NO CANCEL tab, NO PHONE, NO LIVE HELP! Signs you up WITHOUT telling you, you're signed up! To make matters worse, they inform you it'll cost you $129. every 4 mths! And the ONLY way you can cancel is by downloading some app & telling 'your team leader' you want to cancel! I have NO cellphone to download any app to, nor does it tell you upfront that ALL info comes thru your phone! Thankfully I went thru Paypal, so I can trust they'll help me out of this scam mess!

They are disgusting. IO cancelled my service and just found out they want to deduct $129 from my debit card on 4/9/20. This is not going to happen as I am going to my bank and get them to help me put a stop to it now. Just terrible to get hooked into something. I cancelled during the trial period and they still deducted money from my account so I have scammed out of $129. I am thinking about reporting them to my state Consumer Protection Bureau. This should not be happening.

Dear [redacted] , Thank you for submitting your complaintWe're really sorry to hear that you had such a difficult time cancelling your subscriptionIt looks like you contacted us over the weekend which is why you experienced a response delayPlease note that our Support Team is available Monday through Friday, 9AM to 5PMWe see that one of our Support Agents has already been in touch -- it looks like she issued a refund and canceled the subscription, so you should be all set! Thanks so much for trying Noom and have a great rest of your week! The Noom Team

Hi ***, We deeply apologize for the trouble you've been experiencing getting your subscription canceledIt looks like you've been in touch with a couple of our Support Agents -- one was in touch August [redacted] the other was in touch August ***As stated in their messages to you, we are unable to locate any subscriptions associated with the email address you provided to usWe're really, really sorry this process has dragged out for so long.Can you please send us any possible email addresses (other than the one you're using to reach out [ [redacted] ]) you may have used to purchase? You mentioned your daughter accidentally signed up on your behalf, could you ask her which email address she used to sign up? Rest assured we will issue a refund and cancel the subscription promptly once we locate it.Thanks in advance, The Noom Team

Dear [redacted] ,We're really sorry to hear you were caught off guard by the $chargeWe do offer 14-day free trials and we state how much we will charge you at the end of the trial on the sign up page ( [redacted] )We advertise the 14-day free trial by displaying the amount customers will be billed at the end of the trial if it isn't canceled before the days is upThat is why your credit card information is required in order to sign up for the free trialThat said, if you request to cancel before the end of the free trial, we happily process the cancellation requestWe deeply apologize this wasn't clear at the time of sign up.We have no record that you reached out to your Coach or our Support Team at any point formally requesting a refund or a cancellationWhat we can see is that you asked what the charge was for, and your coach respondedIf you did send our Support Team a cancellation, please let us know at [redacted] so we can investigate why we didn't receive your cancellation request.We have issued a refund to the card we have on filePlease allow 2-business days to see the credit in your bank statements.-The Noom Team

I asked for and paid for 14 day trial $10.00. Last night I was looking at my e-mail and a pay-pal payment went through at 2:00 am for the diet plan $141.00! I'm pissed, I don't have that money.

The first time we ever received an email from this customer was late March regarding issues she was experiencing signing in to the appWe have no record that this customer attempted to cancel her subscription, either through Support or through the coach she was assignedThe first email we got referencing needing to cancel was received today, after she was chargedWe have since issued a refund in full and have notified the customer

Dear [redacted] ,Thanks so much for letting us know about this, we're so sorry for the trouble you experienced in receiving a refund.Please know that our Tier Support Team is here to help all customers with their cancellation requests Monday-Sunday from 9AM to 5PM Integrity is important to us and we work hard to ensure that, if a customer requests a cancellation within their 14-day trial, that they get canceled before their charge dateIf there is a delay in processing a cancellation that was requested within the 14-days, we always issue a full refund It looks like our Support Team issued a refund to the card we have on file this afternoon, so you should be all set.Have a wonderful rest of your week and thanks for trying us out!The Noom Team

Dear [redacted] , Thank you for letting us know about thisWe're so sorry for the trouble you experienced trying to locate our contact information.Integrity is important to us and we work hard to ensure that if a customer requests to cancel within their 14-day trial, that they get canceled before their charge dateUnfortunately, processing delays can cause an issue and sometimes users are charged even though they canceled before the end of their trialPlease know that we always issue a full refund if there is a delay in processing a cancellation that was made before the end of a trial It looks like one of our Support Agents contacted you July [redacted] to let you know that you have been refunded in fullI apologize for the poor experience here Thanks for trying Noom and have a great rest of your week Very best, The Noom Team

I am still trying to get my money back from the trial subscription period. I decided on the SAME day that Noom was not for me. There is no freaking contact number. I have emailed them several times. No response . Legal Action IS DEFINITELY ON ITS WAY!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI have replied to the email sent to my personal email account as well Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

I give them a zero! They have stolen over a hundred and fifty dollars of my money and will not reply! I have been sending emails to their support address for months! I wanted to try the program not get ripped off! I guess I'll have to take legal action as there is no wat to contact this fly by night rip off company!

Dear [redacted] ***, We're so sorry to hear you were caught off guard by your subscription auto-renewingWe are actively working on ways to better notify customers when their subscription will auto-renewWe are also making sure that all coaches improve response time so that when they receive cancellation requests, they can process them immediatelyThe charge processed on was refunded last nightYour subscription has been canceled and you will not incur any further charges from Noom unless you purchase a new subscriptionThank you for trying Noom and have a great rest of your week! The Noom Team