Write a review   Sign In

Noom Inc

EXERCISE & PHYSICAL FITNESS PROGRAMS

Have you had any experience with this company? Share it by adding a review!

Noom Inc Reviews (201)

Satisfaction rating: 
User carol Kanode time Aug 06, 2019

I cancelled the program and there is no expected refund
no real person to contact’
unable to get ahold of the coach
I want a refund-said would happen- then received an email verifying my request-when I tried to respond I was diverted back to the original questionnaire
I want to cancel the program and receive a full refund
Carol

Mark as useful (2 votes)
Satisfaction rating: 
User [email protected] time Aug 02, 2019

Hi, I signed up for your 10 day trial and looked over what was available and decided this program was not for me. I was then charged an additional charge that I knew nothing about. I would like a total refund, I did not use the program and I was not given notice that you were going to charge additional money for this program.
Sincerely,
Yolanda Torres

Mark as useful (4 votes)
Satisfaction rating: 
User Hilary Young time Jul 31, 2019

I ([email protected]) cancelled my subscription 4 days into the trial and was still billed for the next month! I'm VERY ANGRY and they've set it up so you can't speak to a human.

Noom is committing fraud!

Mark as useful (7 votes)
Satisfaction rating: 
User calamityiam time Jul 22, 2019

The noom advertisements are obnoxious: A big girl with mouth piercings and ugly red hair is giving a sob story about being fat, as if its a major life problem. Healthy weight isn't difficult to maintain. All you need is a little self control to follow normal portion sizes , and not chow down on a whole bunch of fried food and junk. Basic ADLs serve as exercise, which also keeps you thin. It's easy. In this commercial the girl is acting like a victim because she overate and got fat. Meanwhile people with inadequate access to food are starving everyday, and other people are fighting for their lives battling cancer, but we should feel sorry for this unattractive female on the Noom ad. Ridiculous! And she's still big. The arm fat is hanging out of her tank top. They should have selected a thin lady to broadcast their propaganda. This ad is a huge disappointment Noom.

Mark as useful (3 votes)
Satisfaction rating: 
User StephanieS time Jun 27, 2019

This is fraud! Noom is committing fraud!
I had to create an account to get to a spot where I could send a message to inquire about a $129.00 charge on may 31, 2019. I had never signed up for noom, only viewed it on facebook. I had certainly never agreed to any terms and conditions! I followed the steps to cancel the free trial period only to be ignored! I've contacted my financial institution and will be filing fraud charges!

Mark as useful (6 votes)
Satisfaction rating: 
User L E Harris time Jun 19, 2019

Another victim, never was told I would be charged $149.00. Didn't get the free trial period, also didn't get a refund of my $149.00. Now 6 months later, I was charged again. This has to stop. I see a class action suit coming.
Linda H
NC

Mark as useful (13 votes)
Satisfaction rating: 
User JRESCIGNO time Jun 18, 2019

This is the worst experience. I was online in may and looked into this program "noom". Ii thought what could I lose by signing up for a trial period. Actually I never even used the program during the trial period and I never received any notification from noom that they would be charging me for a regular subscription. The charge went through on june 3 and paid by paypal ns my bank card on june 16. I am having so much frustation going around in circles trying to dispute this chare and trying to get a refund since my credit card paid the bill already. I think they make it difficult on purpose... I will never order through ads I find on fb anymore. I am going to report noom to bbb,

Mark as useful (9 votes)
Satisfaction rating: 
User J Elizabeth Brigman time Jun 04, 2019

Worst ever! I tried to cancel and can't even do it - even with the recommendations for how to cancel! What a ripoff - even if you try to cancel within the trial period, the method to do so is so frustrating that you give up trying. I've tried to call and speak to someone - but wouldn't you know they don't even have a phone number! Buyer Beware! I need my $129 that I did not authorize placed back on my account!

Mark as useful (6 votes)
Satisfaction rating: 
User Mary Ellen time May 23, 2019

I didn't find the program helpful. When I read the initial email signing up they said I'd loose the weight by April so I expected to only pay until that time. In May I notice they took $ out of my checking account even though I hadn't been on the system since 1/31/19. I therefore got online to get it reimbursed and canceled. You cannot get a live person on the phone and the manner they suggested you address the issue wasn't possible as the
person told me she didn't have access to the system. I don't recommend a system you can't get a person rather than a recording on the phone or email.

Mark as useful (8 votes)
Satisfaction rating: 
User fai time May 13, 2019

I have been charged £109 by noom even when they told me I haven't completed registration for the trial AND after clickig unsubscribe. No phone number, app didn't work, no real person in the facebook chat... no reply.. nothing. Horrible horrible experience Refund my £109 my email is [email protected]

Mark as useful (2 votes)
Satisfaction rating: 
User LMKO time May 08, 2019

I was on a 14 Day trial period. I was not notified in anyway if I wanted to continue and my Credit Card was charged! To date their Customer Service on the issue has been ABSOLUTELY HORRIBLE! They literally have been ignoring me. I put the charge on hold via PayPay. They sent a request for resolution 10day ago and still have had no response. Buyer beware of this Company they are the worst. If your product is so good than ask if a customer wants to continue DO NOT just charge a credit card...that is Fraud!

Mark as useful (8 votes)
Satisfaction rating: 
User Chris Ray Linnenbrink time Apr 26, 2019

Horrible service. Charged $149 even after cancelling trial. What a rip-off

Mark as useful (6 votes)
Satisfaction rating: 
User Mike Franco time Mar 13, 2019

absolute crap - just another victim

Mike from Madison, WI

I tried to give them zero starts I couldn't. They don't deserve the one star

Mark as useful (8 votes)
Satisfaction rating: 
User sarah somsky time Mar 06, 2019

you people are thieves. You accept a question as an request to become a member. You need to refund the monies of the people you have taken monies from. I for one will make sure to put your name on the news as people who are thieves with false information. this is no joke for 129.00. Are you serious even when they cancel the subscription. You do not even deserve a star. You don't have even a service that actually answers a call. If you are business person then you should practice business with ethics. This is why the internet is not a wood place to purchase anything or trust anyone. You not only ruining it for yourself but for everyone to do business in social media.

Mark as useful (10 votes)
Satisfaction rating: 
User lynn cowan time Mar 05, 2019

I have tried to cancel this order because I am in no way going to pay $149.00 for this product and I hope going this way will cancel this order for this product and I am not even at the end of my 14 days free trial but I am not going to take the chance for this company to get money out of my bank account I have talked with my bank and have changed information so that there will be no way that this can be done because there is no phone number to contact to cancel cannot cancel by web site or e-mail and I hope that someone shuts this company down so that they can not do this to people and I have also contacted my pay-pal account to let them know about this company. And I plan on telling people that I know not to fall for this company because they will try anything to get money and I have not even got any information or product from this company for my 14 days trial when proves to me that this company is a SCAM!

Mark as useful (6 votes)
Satisfaction rating: 
User Tamara Vuleta Turner-Ottke time Mar 02, 2019

I have had a plethora of difficulties with this app. It never loaded properly and I have had a difficult time finding a way to cancel the subscription. I was shocked at the $149 dollar fee after the 14 day trial. I was never able to use the product and I am frustrated by the lack of customer support when trying to cancel the service. Please reimburse me and do not bill me without my consent.
Thank you

Mark as useful (4 votes)
Satisfaction rating: 
User TrayCee Kyerstyn Young time Feb 26, 2019

I was at my bank today and informed of an amount of 159.00 dollars taken from my account by this company. I never even heard of this group prior to today. I never signed up for this. And there is no way to speak to anybody at this company. I have filed fraud charges within my banking institution. It states I must get the app and download it in order to speak to a specialist team member. Yeah like that's going to happen! I want this resolved. A company that does not allow you to speak to a representative shouts scam!

Mark as useful (7 votes)
Satisfaction rating: 
User tkistner33 time Feb 26, 2019

This avenue might be a way to get Noom's support team to respond. I tried the 14 day trial program and it was not for me. I had signed up for the diet and exercise plan and understood that was a separate charge. However - I never received the plan and my credit card was charged. Originally I wanted the plan - but after not receiving any responses I really just want my money back at this time. I am sure it will not be designed for me in mind.

Mark as useful (4 votes)
Satisfaction rating: 
User Sharon Rose time Feb 22, 2019

Noom, Inc: This company deceptively charged my PayPal acct for a 6 month subscription I never agreed to, as I see is the case with many. I have filed a dispute with PayPal and sent a demand for a full refund every way I see possible to Noom. There appears to be no way to contact a person directly by phone. FYI-the company states once a subscription is cancelled you will not be billed for the NEXT billing cycle, however you can continue to use your benefits until the end of your paid term, whether authorized or not. I've never heard of a company being so deceptive, with so many complaints, yet still running strong. Beware.

Mark as useful (3 votes)
Satisfaction rating: 
User Reviewer13263697 time Feb 08, 2019

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: Don't offer a free trial if you aren't properly equipped to implement the system it requires to manage. Regards, *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Jennifer Koockogey

Mark as useful (2 votes)
Check fields!

Submit a review

Satisfaction rating:
 
 
 
 
 
Upload here Drag & Drop Your files here, or browse

Noom Inc Rating

Overall satisfaction rating

Category: EXERCISE & PHYSICAL FITNESS PROGRAMS

Address: 229 W 28th St Fl 9, New York, NY, 10001-5915

Phone:

(347) 687-8522
3476878522

Website: https://www.noom.com/

49 people are currently seeking Noom Inc contact information.


Add contact information for Noom Inc

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New| Updated