Noom

I only agreed to a trial and downloaded the app. My circumstances changed 3 days into the program and I stopped using it and uninstalled it a week later . I now find that $219 have been taken from my account . I reinstalled the app so I could reread the terms and conditions only to then find I need to sign in to cancel my supposed subscription. However, everytime I try to sign in I keep being told I have the wrong password even when I reset it. In summary, it appears impossible for me to cancle even though I never subscribed to a full program nor was asked to extend my trial.
I saw nothing on that initial trial page to suggest that I was signing on to anything other than a 14 day trial. If it was in small print anywhere else they are clearly banking on people's ignorance or lack of attention to detail rather than the quality of their product.
An honest method would have been to send an email notifying me or warning me that a renewal payment was to happen soon and asking for my agreement.
I have written to them but have no confidence I will get a reply let alone my money back. Having an unexpected $219 taken from my account this close to Christmas is a blow. Total scam.

I signed up for the free trial and the following day cancelled my subscription. Then 7 days later got billed for $168 which is a financial hardship one me being the holiday coming up. There is no way to contact them except to send an email. I have done that but haven’t gotten a response. I really need to figure out how to fix this. I don’t have that kind of money to throw away on an app I only used once then canceled.

I signed up for a free trial. My son and mother have severe health problems, and I do not have time to focus on myself. I am sick with stress, thus my motivation for trying to learn to eating healthy foods. I never used Noom, aside from looking at the app the day I downloaded it. I was charged soon after for four months for a service I never used. It was VERY HARD to cancel. After a long time of aggravation, I messaged the “coach” that I needed to cancel immediately. I got an automated response. They finally cancelled future withdrawals. No refund. I feel robbed. I have paid for a service I never used and had to expend a lot of negative energy just to stop future payments. I would have liked to try the service, but I can’t bring myself to use what they forced me to pay for. I feel violated every time I think of Noom.

There is no way to contact them to cancel your trial membership. They tell you to cancel it by clicking on the chat bubble in the app. However, the app does not contain a chat icon. Then it says to click on your guidance person and no such luck in on the app. There is a telephone number but it redirects you the website. You go the website and there is a support link, which I have emailed, but have yet to be contacted or give a refund. This is such a scam!!

Should be zero stars! I signed up and couldn’t even cancel my subscription. I’ve been charged for four months when I did not choose that subscription. Sent an email to customer service and was supposed to be emailed within two hours! It’s been over 12 hours!! The concierge can’t even respond to my messages. Such a scam smh

What a terrific business model (for them). Sucks for the consumer. I cancelled my subscription and uninstalled the app. They continue to keep charging me the renewal fee. There site states you must log into the app to cancel a trial subscription. I reinstalled the app but it does not recognize my email and will not let me log on because I no longer have an account. Nice catch 22. Someone needs to launch a class action against this company.

Same thing, they lure you in with a $1 subscription. I stopped using the app and uninstalled it. 2 weeks later get hit with a $136 charge for 4 month subscription. Funny how its not even 1 month its 4 months, stoney know what they are doing. Scamming people!!

I signed up for a paid trial with Noom. The app directly stated you would not be charged upon the end of the trial. The company used my credit card information and charged me $136.74 for 4 months of future services that I didn’t order the day after my trial ended. This is illegal and is false advertising. Also, the business doesn’t provide a customer service phone number to speak with a representative.

I cannot cancel the trial version without installing the app on my phone which wants a lot of personal information that I do not give out. Calls to the company get a recording that says you must install the app on your phone (which gives them all kinds of personal info including birthdate which is required) and then you have to contact them through the app to cancel. This needs to be advertised everywhere. Nothing is said about installing the app in the order email.

First they asked me to pay for the trial and then the last day of the trial they charged me $105 for subscription. It is a total scam. I never used the app after the first day. And who authorized them to charge $105 after the trial ? I never used the app beyond the first day and there so called coaches didn't care. I can't find any information on how to reach them to get my refund.

Saw a ad for this company durning a football game and decided to give it a shot. After a few days I decided to cancel then saw they give no refunds. DO NOT DOWNLOAD. Consult your doctor if you want to start loosing weight. Just started reading these.

I signed up months ago and HATED THE APP. It's a total scam. It promises so much but just turns out to be another calorie counting app. The "coach" takes days to answer your questions and most of the time aren't even useful. I cancelled months ago now, and now today I was charged $170? I cancelled months ago. None of their phone numbers worked. I messaged them both via email and ***. If they don't offer a refund I will be disputing it with my bank. This app is a scam through and through.

I have tried to get in contact with an actual person from this company for the last several days. I was charged yesterday for an 8 month subscription that I had no knowledge of including a meal plan that I've never even touched. This is very unfortunate that a company has to go to these extremes to bring in revenue.

Looks like everyone is complaining about the same thing. I downloaded the app to check it out. This morning I woke up to a $160 charge. Outrageous that this level of subscription is due up front.

I signed up and was automatically enrolled in autorenewal for $149 every 6 months. I now see that they have charged me twice, including today. I found no straightforward way to cancel the renewal, you have to send them a chat message in their app and they send you back a link. If you cannot just turn it off, you also cannot just turn it on, which means I never did. I was abel to turn off, but they do not want to refund my charges. They are scam artists.

I demand a refund but there is no customer service number to call. I have reached out in all the ways I know how. I was given a free trial but I didn't even use the trial because I didn't like the product. I deleted the app and as soon as I saw the charge on my account I was actively trying to reach out to cancel that charge because I did not use or like this product. Noom needs to get some customer service that can handle these kinds of issues. I understand their policies but again, I did not use their service, not even the free trial. $99 is too much money to be casual about. A quick Google search pulls up multiple other complaints online about this same system. What a ridiculous business idea.

I downloaded this app and used it for about one day before deleting it. Six months later, I was charged upwards of $130 out of nowhere for a subscription.
I searched my email and found nothing. I checked my *** Subscriptions and it shows no subscription for Noom. I had to download the app again, reset the password, and chat my "specialist" to tell them to cancel my account.
Now all I have is $136 less dollars right before Christmas, with no warning, and no notification other than a charge to my bank account. This company is sneaky and has questionable ethics.

I was appalled to be charged over $137.00 for 4 months, when I decided through the $1.00 trial that this was not something I wanted to continue, and I didn't authorize the subscription. The automated "coach" didn't say or do anything I didn't already know. This is a scam, as I was not warned about the automated charges at the end of the trial. Tried to contact Noom the day of the charges, but you can't talk to a human, and their "policy" is that no one can get a refund!!! This is an unethical company at best; a SCAM, more than likely!

I was just charged $99 for an up-front payment for four months of this app, which I do not remember agreeing to. This is completely unethical. I paid an up-front trial cost and had no idea that I would be charged this much money with no warning. This will affect my ability to pay my bills and get groceries this month.

I had a bad experience with Noom. I signed up for a trial and soon after removed the application from my phone. A few weeks later I noticed I was charged a large amount of 79 EURO on my credit card.
I immediately installed Noom on my phone, and jumped through numerous hoops to get to their customer support. I explained that I did not use the app and wanted my money back.
Customer support was nice and wrote that they have unsubscribed me and I will get a full refund. It's been a month now and I received no refund. I think it's unfair to take people's money without providing a good service to them.