Noom

horrible plan - fraudulent representation and they charged me for 6 months before my trial was up - gross. bad app.I recommend staying far away. You can get better service on free apps

Like others have said -- I paid to try Noom for a couple of weeks. They convinced me to spend extra money on a diet and genetic testing. I later discovered that there's no scientific support for this type of genetic testing (it apparently doesn't work); and I never found the diet that I spent extra money for. You have to stay inside the Noom app to do any communication and the Noom app only works on a phone, not on a computer. They assigned me to counselors with a 3-hour time difference, so they weren't usually available at my most active times. I decided not to renew, because this wasn't working out well for me, and they automatically renewed me and I later saw a bill for $129 on my credit card! Overall, not a good experience, I'd rate it a zero.

Can't login nor get help. Charged! My phone won't support but need app to cancel. Expensive $Waste. Can't dispute charges unless cancel!

I signed up for free 2 week trial - cancelling (following directions) on day 11. My credit card has been charged 18.37 and I have tried repeated to contact someone. You're only led to more online reading. I can't access my Noom app on phone since cancelling, therefore can't try to contact Noom using the app. I'm frustrated and want to ensure my account has been cancelled - and NO MORE charges!! I'd like a refund, but since I can't access my app, I can't follow the directions on how to request a refund! So so unhappy with customer service!

I signed up for a free 14 day trial. After the 14 days I would be charged if I did not cancel. I canceled after 1 week as I was not a fan of the product. I was charged $10 without authorization for a free trial on the day I signed up (only noticing a few days later). I contacted customer support they stated I needed to email from outside of of my phone (I assume this meant the app). I responded from a desktop computer from my email. I have been ignored. This company had no right or authorization to charge my card.

I recently canceled my subscription and was charged $149. I signed up for a trial period and then was auto-renewed for a 6 month plan. I did not receive any email as a reminder that the trial was ending, which most companies send. Additionally, I did not expect the plan to renew for a whole 6 months, I thought it would be monthly if anything. It's crazy that the renewal is for such a long period.

I have trying to request for a refund, I emailed them and dm'ed them on instagram and twitter as well as facebook messaged them but havent heard back.

I never even used the trial and I certainly did not expect to be charged for 6 months without any notice! The experience has been terrible, I would strongly recommend not trying any of the trials to be safe.

I have been trying to cancel my subscription to Noom since Jan *, 2020 since I signed up. The reason being, I could not properly receive the program I signed up for and on Jan *** they billed me for signing up a $10 fee which I am suppose to be on a 7 to 14 day free trial depending what site you look at! The next issue is I could only reach technical support which I addressed the issues with multiple times with an automated program they have. I kept receiving a formatted response that my technical response would be within 2 hours. I kept checking every 2 hours. I did not rec a response for almost 36 hours. In the meantime I kept sending technical support. Request for assistance. They replied with a WHOA email as a response to my request stating I was sending them to many request for technical support and they were working on it. I was still receiving no results! I am suppose to contact a goal specialist to cancel the subscription within the 7 to 14 day trial period in order to cancel the subscription. I CAN'T because I have no access to do so! On the *** of Jan 2020 I went to my bank and filled a report and canc my credit card. Only to find out they had obtained a $10 fee. (for what? Free trial)? And a $44.95 fee for an extra program I had signed up for. And yet I have no access to the actual program. I thought maybe it was because I orginally gave them my laptop email address instead of my phone email address and informed them that my phone was android and not iphone. In hopes I would get the program on my phone instead. Well that didn't happen either. I did get one meal plan after I begged the technical support people to cancel the service and when I got the one meal plan it was after I had been to the bank and canceled my credit card! This customer and technically service is a total nightmare because there is no one live to speak too. Nothing gets resolved. I have photos of the emails that went back and forth. I DO NOT want my credit card to be charged again for services I no longer want because of the horrible service. And I have been so stressed about this crap! FCC should close this place up or FTC. They now have a health history on me and personal information which makes me very upset! I would like a refund for all of this trouble. I want my name cleared from this mess.Even the woman I spoke to at the bank found a phone number and it was a voice recording too. Theis company has no access!
It is an undercover scam. some people get the program and some don't and they keep collecting charges off from credit cards!

Impossible to contact without a smart phone. I signed up for a trial, paid $10 and then find out they will text authorization for downloading the app. I don't have a cell phone so I can't get a text. When I tried to find a way to cancel I wound up in an endless loop of "we can't do that now" messages. No email, no phone, no customer service.

I did not sign up for a 14 day trial but my bank acct has been charged $10 on 01/05/2020. Unable to find a way to contact them.

I texted my program personally, to cancel my account and they continue to charge me for services. I want my account canceled and can’t get to speak to a live person. The payment is being deducted from my account from December and I canceled my account before the next payment was to be deducted.

I requested a refund and cancelled my account, but never rcvd the meal plan that I was charged for.

I am very upset with this company, They took money out of my account and I did not tell them to. Bad company to do business with.

Looks like a lot of people have had the same problem as me. After the trial, I chose the monthly option and was charged for four months up front. Cancelled as soon as I noticed, which was only one week into the program, but their policy is “no refunds”. Very deceptive.

promised I could cancel at anytime, then asked for small money to activate, and only then informed me I could only cancel after downloading app, which I could not do, since it would not download on my device. sent two messages, no response. no communication. $149 was to be taken out after 10 day trial, but I had no way to cancel. cancelled my credit card cuz I was so disappointed and and disillusioned by this fraudulent tactic.

This is definitely a fraudulent app and a scam. Never EVER was a trial period stated. Asks you to make an initial payment (in my case, $10) and then my card was charged $99!!!!!!!! With no prior notification! Then it turns out that their customer service number is a fake *** phone number, and it's not even letting me cancel in the app. Filing against them currently through other channels to get my money and to cancel.

I subscribed to the NOOM program but it was not clear at enrollment that I needed to have a Smartphone to download the NOOM app. I do not have a Smartphone and the NOOM website states that I need to download the app to be able to cancel my subscription. I cannot download the app because I do not have a Smartphone. Therefore I cannot cancel my subscription so I will be billed ongoing for a service that I am not receiving. I have tried to cancel but have not been able to.

I have tried every way possible to cancel this program/account/subscription. All of the phone numbers given only refer me to another choicers to refer me to, but they go nowhere. On December , 2019, I wrote a letter to cancel my noom account and have never gotten a response. I mailed it to *** I have been told to contact a support person, this also a dead end. Noom keeps telling me that I have one more step to complete my order, but has not stopped deduction the amount from my credit account. I have not received any diet plans or whatever else I'm suppose to get.

I was charged $129.00 for a subscription service. I signed up for the trial on 12//19 for $1. I was unable to cancel before they charged me an additional $129 due to not being able to to reach anyone at Noom. After calling their customer service line, a recorded message informed me that I have to cancel on the app.

The app is down! I've been unable to submit a complaint through the app. There is no way to reach them by phone or through the app. How can I cancel if there's no way to contact anyone?

I have signed up for the trial two weeks for $10. I have decided I now don’t want it . It is very complicated trying to cancel. They appear to purposely make it difficult to do so.

My adolescent daughter went on their site and signed up for a free 14 day program. After doing all the questions they the. Ask the under age girl how much she thinks the program is worth. It can be $1 even. They do this just to get the credit card number ( which wasn’t even in her name) so she will forget to cancel this after the 2 weeks which they originally said was free. Their is no number to call them and they didn’t return any communication trying to cancel before and after they charged $129. This is set up as a total scam to get people’s credit information and hope they forget to cancel. In this case the card is for *** and they had a *** as the customer.