Noom

unable to cancel credit card still being charged a year later. Never had coach or meal plan disgusting customer service. Around several times no clear answer really angry and frustrated

I was never reminded that I would be charged after my trial, no emails. and because I was dealing with some health issues, I forgot to cancel my subscription now I'm saddled with $129 for something I will never use. I was one day late in canceling my subscription, I realize it was my fault but I'm very upset that I'm not going to be issued a refund.

I woke up to a $129 charge today. If I knew I was going to be charged a lump sum after just only 14 days, I would've never signed up. It should've been charged per month, but not advance. It's a horrible approach to weightloss anyway.

On 10//19 I paid $10 for a two week trial for NOOM. Once I saw the charge after the trial I knew I couldn’t afford it and tried to cancel the trial and could not speak to a person but instead was directed to their website. However, my computer wasn’t working and I wasn’t able to cancel. I was looking at my statement for a different charge and discovered they had charged me $149 without my permission. This is a scam. And I want to be reimbursed for the $149. I have reported this to my credit card company.

Asked by email to cancel my subscription during the free trial. Customer service responded promptly and confirmed cancellation. Surprise, two weeks later, a $149 charge. Tried contacting support to get this corrected and funny enough, now they don't respond at all. I have to file a dispute through *** to force them to refund this unauthorized charge.
Noom is a scam. They just straight up lie and steal money from you and see if they can get away with it. Do not give this company any of your personal or payment information. Hopefully they get shut down soon for their illegal and unethical practices.

All they do is sell snake oil and put me on this $129 auto renewal that I didn't know about. Unless it was in their terms and conditions I highly doubt that I would skip over that. They trick you into it with a free trial and from what I remember, I didn't see anything about me being put into this auto renewal subscription. It's also extremely difficult to get someone at their "customer service" number. If you want to call that a customer service number. It's just a damn robot I want to talk to an actual person. I did send a message to my "coach" for the cancelation. It's just weird that there's no option to call an actual person. This company is a major scam stay clear from it. Should have read the Revdex.com before agreeing.

Noom automatically charged me $150 once the trial was over. When I tried to reach out to them to explain that there had to be some kind of mistake, I found that it's nearly impossible to get in contact with them. My phone broke a few days after downloading the trial, and since the app didn't automatically get put on my new phone, I forgot about it (understandably, since I had just lost literally all of what was on my old phone), and the trial ended and I was charged for one of the most expensive plans. I am a college student who lives check to check, and had the huge unexpected cost of a brand new phone. This business is absolutely IMPOSSIBLE to get ahold of, and the fact that they don't have any phone number for customer support tells me that this is EXACTLY their desired outcome. Take as much money as they can with absolutely no care for their customers. I wouldn't have minded paying by month if I found the program to be useful, but I literally didn't even have the app for more than a few days before I lost it in the first place. This is insane, and I literally cannot buy groceries this week because of them.

Unlike others, when I was charged after the free trial ended, I was given a refund when I brought it to their attention. It required some talking, but they did their best to help me. I know some say it's a scam, but it really is a legitimate service with calorie counting and decent advice. It's not a bad program even though they charge after the free trial.

I cancelled my account in May immediately after my credit card was charged for a 6 month period following the trial period. I have not used the service since that time.
Now our credit card is once again charged for another 6 months. I logged in to check my cancellation date and was not able to find it. Apparently, the cancellation method is intentionally difficult. There is no one to talk, not even a customer service phone number, to discuss this problem. Is the "Goals Specialist" also the customer service for issues, financial, technical, complaints?
Is this even a real person?
My solution is to cancel my credit card to avoid any possibility of another unwanted, unexpected 6 months charge for a service I do not want and have never found at all useful. An expensive lesson I could I have avoided had I checked with Revdex.com before signing up.

Just like everyone else, I thought I could cancel at any time. If I had known I had to pay for this until August of 2020, I never would've signed up. Not only did I not lose any weight on this program, but now I'm out a significant amount of money. Noom was the worst health program I've ever been on - and this no refund policy for an 8-month subscription is ridiculous. I want my money back!

If I could give zero stars I would.
Canceled during trial. Just got my credit card bill. Charged me for a meal plan which I did not receive. Asked my consultant and she said that I should have received a email to start it. Never did. I did cancel subscription in the app but still charged $45 for nonexistent meal plan. Phone number just a recording that hangs up on you.
I am putting a desput on my credit card. Btw consultant is a joke. Consists of an email once a week

Dear Noom, why doesn't YOUR organization account information indicate our source of payment? Why is your support SO inadequate during what you know is the busiest time of year? Your email roboreplies indicate 2 hr response, 24 hr response, but none of these are accurate. Of course, there is no phone support, and no human connection for a very important human situation.
After years of operations, why can't you have a desktop version of your application?
It is a good tool, when it works, when there is support, and when there is accuracy. At this time, it is nothing but a software program designed for profit.
Congratulations to those for whom it works. It really isn't a great tool but an over promoted fad with misleading and non-functioning promotion codes.

Do NOT trust Noom’s billing. I was shown a offer for a trial period. It was a promo for the new year. When I went to select a plan the app CLEARLY stated I would be charged after 14 days. To my shock I was immediately charged $44. Their advertising is misleading! HORRIBLE! They refuse to refund me too.

I'm so upset. I woke up to a $129 charge today. I couldn't even download the app or anything as well and I have not touch anything with Zoom. I feel like I should've gotten a grace period to cancel the subscription. If I knew I was going to be charged $129 after just only 14 days, I would've never signed up. I get it if it was a month later, I would understand but no. And for $129 for 4 months, who gets to choose how much we get charged. It should've been charged for one month ($59) and not already for 4 months in advance. I've never been so disappointed in a weightloss service.

I did not agree to the 4 month payment. I cancelled it. Payment still then. Tried many times to contact the company. No response at all

I signed up for a trial with noom just to see what all the fuss was about. I never agreed to getting a subscription much less paying for a 6 month subscription. I was charged $149. Which is weird since the monthly subscription is only $20. But when they took the money they basically took everything I have. My in laws have to buy my daughters food because now I can’t afford to.

I am confused as to all the bad reviews? When I signed up for the trial they put right there in the sign up info that after the 14 day trial they are going to charge my cc for the 4 month program unless I cancel before then. It's very clear, if you don't cancel then they run your cc for the program....I feel like people leaving negative reviews did not read all the trial info. It was as clear as day. It's not a scam jeez. And so far I am loving it. My coach has been messaging me , I even tested her to make sure she wasn't some basic automatic bot...which she found amusing! The app has truly made me look inward and think about everything I eat and drink on a daily basis. If you go through each daily course you learn so much ...it is definitely not just a calorie counting app! I look forward to them running my cc in a few days as I am so far a huge fan of Noom!

Definitely had good things but also has draw backs. It's expensive. The personal coaching isn't really personal and is more standard psych therapy stuff of presenting questions not motivating, offering suggestions, or extra accountability. There's really nothing beyond the 16 week program. What if you don't reach your goal in that time? Your just abruptly left on your own.

Terrible service. Subpar diet program (compared to what's on *** and *** for free), and the free trial is a total scam. They claim its a 14 day free trial, but it says you have to use a chatbot to cancel which is only available M-F 9-5. Very dishonest way of getting my $150. The "health coach" is someone who sends you prewritten, generic, automated responses through instant message chat. How that's supposed to help you lose weight is beyond me. It seems I'm not the only one who got scammed either. I've seen lots of *** testimonials and reviews online of people who still got charged once they had already cancelled their trial. I'm surprised this company has the customer average they do on this site. Don't waste your time or money with these people.

I was never reminded about my trial and I never used their service. There was no customer service number or contact info. It’s very unprofessional and I want a refund. How can a company act in such a fashion?! It’s despicable and unprofessional in every sense of the word. I am a college student and money is hard to come by and the fact that Noom is essentially trying to rob me and their customers is reprehensible.