Noom

BEWARE OF ZOOM. YOU WILL BE RIPPED OFF ROYALLY!!!
If you want to cancel your subscription, they require you to download their app and then go through various steps to cancel. My iphone does not allow me to download their app. Also they do no not provide a customer service number. If you call them, all you will get is a prerecorded message telling you to download their app.
I have been charged $129 every three months for a service that I never use.
I see that their Revdex.com rating is a D. RIghtfully so.
Their predatory practice of ripping off the unsuspecting consumer should be outlawed.
DO NOT SIGN ON WITH ZOOM (INCLUDING THEIR 7 DAY FREE TRIAL) - YOU WILL BE SORRY!

I have had no interaction with this company in any way whatsoever. However, I discovered two charges from the company on my credit card. One was $0.32 for a "Noom 14-day Trial". The other was $169 for a "Noom Plan". This is not a case of misrepresenting a free trial and then making it difficult to cancel, as other complaints have described. Somehow this company obtained my credit card information and made charges entirely without my knowledge. I contacted their support department by email on 6//20, and I received a response the same day asking me for more information. I replied to that on 6//20, and then on 6//20 I sent a follow up email. It is now 6//20, and I have not heard back again from the company.

I signed up for the trial and even gave an initial 20$ as courtesy. I actually enjoyed the app for the two weeks I was trying it out. Today out of nowhere I was charged 179$ for an 8 month plan that I did not consent to buying. There were no warnings, no notifications, and no user agreement that I signed that would allow this. This experience left me feeling as if I were scammed. I reached out to the online coach or whatever per the instructions on their webpage and while they did say they would end my subscription, no word as to where my refund is. Do yourself a favor and just use ***, it's free and essentially does the same thing as basic Noom. I want my money back.

As everyone else has said, their user contract is extremely deceptively worded and I felt totally blindsided by the $139 charge. I found the app mostly useless and canceled/deleted my account but apparently not before I had been charged for 4 additional months of service with no warning at all. I am a single mother barely making ends meet through this pandemic. A financial blow like this is devastating and I feel so hurt by Noom’s sneaky and predatory practices.

This is a scam! Looked at their offering online, then randomly charged $200. I didnt accept or sign up for anything.

I had a 14-day trial and I canceled my subscription, was not a fan of the UI. I did not receive an email going over this 18.37 non-refundable charge! Now they did cancel my subscription like they said they would, HOPEFULLY. I'm still awaiting a response to this 18.37 charge and hopefully reaching some kind of resolution to this ticket. I'm not a fan of those hidden fee type business practices.

None of the emails go over that 18.37 charge and I canceled on the same day I signed up.

I signed up for a 2 week free trial. Miraculously, after just 2 days it said I have been a member for 11 days. Thus, when I went to cancel my membership after just 7 days I learned that they already charged me a non-refundable $110. Total scam. I am trying to get a refund, but to no avail yet.

Being charged and I didn't sign up for it. Don't even have the app.

When I tried to cancel after a dissatisfied free trial I was sent to an error page multiple times. I emailed customer service with no response and then was charged anyway.
I then emailed customer service to have the charge reversed and received one response only for them to go silent and never to resolve the issue.
I’ve had to dispute the charge with my bank and still haven’t received any response from anyone with Noom.

I had a 14 day trial, then I was automatically charged $169!! I was charged for 7 months!! I never set it up to pay for 7 months.That’s an odd number. Every company I’ve ever subscribed to will start to bill monthly. I feel like I’ve been scammed.
There aren’t any notices your free trial is ending.
They will not refund your money either. If they were a good company they would care and be professional. I’m really shocked by this, even if I wanted to stay with Noom, now I just feel sad and taken advantage of and don’t want to open the app. I should have known better.

I’ve sign up for a trial ($10) for two weeks with NOOM. Unfortunately, none that program is for me. Tried to cancel unsuccessfully few times. Try to call their 800 number ( not a real Costumer Service ) to no avail. Their suggested cancellation through the App didn’t work and then I got charge for the amount $ 129.00 for the next three months. I don’t want this program. Need my refund. The company needs a actual Costumer Service!! Please help!!!

Charged for Trial period of 18.49 that I canceled before the end of trial period.

This company uses deceptive business practices to get new "customers". I signed up for a trial with the belief that it would convert to a monthly plan after the trial. I was never notified that the trial was ending nor that Noon would charge me $129 when it ended. The only way they get new customers is by hoping they forget to cancel instead being upfront about what they're about to charge. On top of that, they won't even offer a pro-rated refund when I asked to cancel only 1 day after being charged.

As many other reviewers have also said, I signed up for a 2-week trial under the guise of a $19/month membership that could be canceled at any time. About 3 weeks in, I determined that this was not for me, so I reached out to cancel, knowing that I would have to pay for the month that I began. However, to my surprise I had been charged $149 for a 6-month subscription. I'm actually not even sure how the number was calculated as I had been told during sign-up that my subscription would cost $19/month after the trial. The only way to contact customer service is to send a message through their system which clearly states that they will not issue refunds. Their billing is misleading and customer service team is hard to contact.

Can't cancel subscription. Can't log in. Can't get password reset.

Program includes software you can get similar for free. I really thought an online counselor was stupid. I have no idea whether the messages from the coach are computer generated. Program misrepresented in my opinion They hope you can't figure out how to cancel . Very expensive free trial.
They have no one to answer phones to refund. I feel that my money was stolen because I received nothing from noon and was charged. They tried to charge my credit card again and I only knew because I was called by the fraud department. Not as avertized. SHoujd be investigated by my attorney general. Will be willing to be part of a class action.

I’ve been trying to get in touch with someone from Noom for several days to receive a refund just because I cannot view the my account area. The website explains to click on my account but I don’t have that on my screen within the Noom app. Also, since there is no phone number listed, that to me is wrong. I want an immediate refund for the 10 dollars I was charged twice for as well as 36.25, and 152.10

I authorized the company to take $18.37 out of my account for a trial membership. They took out an extra $161.10 the same time they took out the $18.37. I never authorized the $161.10 to be taken out of my account. I cannot get anyone to help me get my money back. I followed all of their steps and they immediately gave the $18.37 back, but have kept the $161.10 that I never gave them permission to take in the first place. I have messaged them on Facebook. I have gone through their app and I get no help. This company is scamming money from people and are counting on them not checking their account.

I paid for a two week trial period and now they deducted $184 dollars from my account. They did not notify me before the transaction or even give me the option to go monthly. This is an unethical scam and beyond disappointed. This is baiting consumers.

It took me 25 minutes to give NOOM all my personal information just to find out that they want $179 at once instead of monthly payments. This is a difficult time during a pandemic and money is scarce. Yet NOOM will not work with low-income people by offering monthly payments to help customers utilize what is supposed to be a good service. I emailed them after they finally showed the price of my program, and how it has to be paid up front. They called me a “ticket” and wrote me that they considered the matter closed. I doubt they even read what I wrote. With so many companies who are working with people through the coronavirus, NOOM is not one of them. Even if I could afford this payment, I will never join NOOM.