Noom

Misleading marketing and unauthorized credit card charges. I am unable to get a hold of the company or remove my credit card from the account to avoid future charges.

auto billed twice after I paid $10 for junkn intro. Furious
first time is was autobilled $140 and communicated
to credit card vendor. *** would not do anything
first $140 was in January. Just received my April
bill and noom billed again. I thought it was closed
Now on May 26 I get another $140 bill for an account
that was closed. Have changed credit cards and
number, but don't yet know if I can get this second
charge removed. *** refused on the first one.
This is my second credit card scam in 1 week.
I wish there was an alternative.

Was signing up for a trial with noom on May ***, with a promotion that you could pay what you want for a trial, including paying nothing. I put in my email and credit card info from the promotion page, then on the next page, the site offered a bunch of discounts with partner companies. I did not want to purchase any of the offers, but there did not seem to be a "No thanks" or "Cancel" option, or even an x to close the window, so I hit the back button in my browser. This took me back to the sign up page where my info was no longer there, and the suggested donation was put to $1 rather than $0. I started to feel uncomfortable, and decided to leave the signup and not go forward with making an account. However, 15 days later, I was charged $149, which I've read is their 6 month subscription. I found out checking my credit card purchases today. I looked at my email, and I did receive an email that my "trial starts today" (May ***), but clicking the link in the email directs me to sign up for an account, as I don't have one active! I haven't used the service once; I've never logged in, as I don't have an account. This should be a matter I can solve myself, but there is no phone number, no email, no live chat service for this business whatsoever. Looking at the amount they charged me, the Revdex.com page for noom, and the multiple complaints that read exactly like mine online, I think they are engaging in deceptive practices, and I have no way to contact them myself. I know this was a lot to read. Thank you for your time.

My wife tried the Noom app free trial. She didn’t cancel before the trial ended on accident, and was not notified with an email before the trial ended. The company Noom is not giving a refund to my credit card account.

I attempted to join Noom in February of this year, for a 3 dollar trial. I was denied access to the site or any of the information they suggested they had, I cancelled on Noom's site and they still choose to charge my PayPal account. I filed a case and the charges were reversed, when NOOM admitted that I did not have an account. Noom then took it upon themselves to recharge my account.

I signed up for a free trial for Noom, which was 30 days. I ended up not even using the app and completely forgot about it until I was charged $159. I followed the company’s steps to cancel, which is to message my health coach. I did so and haven’t received a response. There is not customer support and I just found out they don’t refund people. This all seems very shady. I was never warned that my trial was ending and that I would be charged. Also, what kind of a company doesn’t have customer support? I’m not sure how they are still in business or how they are able to blatantly steal from people.

Noom did not give me anything. I am trying to cancel my subscription. They tell me my password is incorrect and have not sent a re-set password to my email. There is no way to cancel. This is appalling.

No time to even try it before I get charged 129.00 and can’t talk to anyone to help

I was encouraged to sign up to Noom by my sister. She thought it might be a great idea to try the diet service together. I wasn't sure but she said don't worry you have a trial period. I signed up and forgot my password to get in. I went to the app, clicked forgot password, put in my email and got no response. I tried contacting Noom through their website and phone number. The phone number was a recording and since I could not sign in and never used the program I just wanted to cancel it. I was billed $10.00 through my Paypal account then immediately on the *** of May 2020, I was billed another $159.00. I could not believe it, $169.00 out of my account when I have tried a number of times to reach Noom. I was able to cancel the billing through Paypal however I am still out of my $169.00. I am unable to work due to the COVID-19. I am a hairstylist and my salon is closed by the state. I need my money back. I cannot believe there is no way to contact Noom and speak with a live person. They do not even respond to the request to get a password change to get into the app to use it or cancel. This is the worst business practice ever. I want all my money back. I feel cheated, taken advantage of and this Noom company knows exactly what they are doing. I would appreciate any assistance in getting all my money back. I am a single parent and need my money back.

signed up for a 2 week trial period. paid for it no problem. was not going to continue with the program. was charged without permission to continue in program. there was no written notice the trial was ending. I need to get my money back. unable to reach anyone. there is no customer representative. this company is deceitful.

They have been beyond disappointing and they make it impossible to cancel. They auto renewed me after 1 st year and I still cannot cancel. I consider them to be an unethical scam.

I decided to cancel a few days into my trial period. Per the instructions, the only way I could do that was to log into the app and contact my coach / concierge. After I did that, I was given a link to follow. No one should have to ask permission in order to cancel. This kind of dark pattern is intentional and unacceptable.

I had the EXACT same experience as *** as detailed below. I had to email to tell them to cancel my subscription...and they say they did. I've locked my credit card just in case. This has been a very frustrating experience. DO NOT give noom your credit card info.

App is well designed and user friendly. They false advertise “free trial”. Not free. My credit card was charged before the 14 day trial ended. I complained, canceled and they fully refunded because I had everything in writing and they knew they were in the wrong. I would have stayed with the program because it is a good solid program that is more user friendly and offers more tools than *** etc. I will not do business with scammers though and they need to practice good business by charging what they say when they say. Don’t be taken. They flat out lie about the trial. There is no trial. You will be charged. I only give two stars because I truly like the product. Well designed and offers great tools. It’s a shame they aren’t honest or it could be a great app!

After claiming to help, and agreeing for a 10 dollar a month plan, they charged me $150 dollars. This company is a sham, and I will be coming at them.

I called the 800 number to try to get off of the Noom marketing list and there was no way to talk to an actual person. At the end of their recorded message it says to leave your phone number and email address if you live in California and want to remove your address (per the California Data Privacy Law) but then there is no way to leave a message; it just circles back to the recorded message. As someone who works in data privacy, this angers me greatly.

Tried to cancel online and received a message that my card could not be charged and required another form of payment. I didn't change or update my card and then was charged anyways. The charges were not clear when I signed up for trial and accidentally paid for a $45 upgrade that I never received or used. So I feel like I got taken for about $200. Outrageous costs for the service you get.

I am being charged $99 a month for service I never received
I cannot talk to anyone in the company., when I call their phone number I get a recorded message I have never received anything I don't know how they got my credit card number.
On Fe b *** I was offered a free trial which I did not accept but they charged me $99.00 On March I received a credit for $99 and now on May they have once again charged me $99.00
American E xpress has filed a dispute.

I NEVER even SIGNED UP FOR A TRIAL PERIOD! NO Idea who they got my CC#. Canceled one card and got a new one and they CHARGE THAT ONE! HOW??? Who are these people!??? Negative stars! This made me pick at least ONE Star.

I was charged $157 out of my checking account for a yearly subscription and was given absolutely no notice that my trial was ending. I did not want to continue with my subscription.