Noom

After seeing ads for Noom, I became curious and began to research the program. While researching it stated that it stated that you can sign up for the program at no charge. When inputting my information it stated that the coaches do not get paid and if you want you can give a donation. I sent a donation of $10.00 through Paypal and began using the app after I downloaded. After using the app for a couple of weeks, I was checking my email and received a notification from Paypal that a automatic payment was set up and a payment in the amount of $159.00 would be debited from my account. I was in shock, I did not autorize a payment, I was not told that in order to continue using the application that a charge would be taken, although the the coaches are in contact with you daily it was not mention that a charge would be taken to continue use the application and of course the automatic payment I did not authorize from Paypal or to the company Noom. I was very upset because I felt like the company took my niceness for granted with the whole donation spill and setup automatic payments without my knowledge. I have reached out to Paypal and Noom several times. I was told by Noom that a refund would be granted due to me not autorizng the charge however the money was debited from my account on 4//2020 and I still have not received a refund. I have spoken to Paypal who has absolutely been no help and they have stated that a refund was supposely sent but it is pending the money being debited from my account, which is a complete lie because the funds were debited from my account on 4//2020 and posted on 4//2020. I do not understand why I am being given such a hard time to get my own hard earn money especially when I didn't authorize the payment from either parties.

I signed up for a INR 79 trial on 7 april and nothing more. I suddenly see I’ve been charged $99 for auto renewal just after waking up from night shift, and that’s all I had for food at the moment! They don’t allow for contacting customer service in any way to settle an issue.however ,I tried all possible ways and also sent mail to support.noom.com but no luck..They say I have to download their app(which I did) and then my only option is to send a msg describing my problem to an automated BOT!!’ and simply HOPE that a human being SOMEWHERE will see it and refund my $99.00 ?? Is anyone at this bogus NOOM company going to care that I have no grocery money now? I’m so angry I’m having a difficult time keeping curse words out of my complaint! THIS COMPANY NEEDS TO BE SHUT DOWN. By reading all of the other complaints, and knowing what I’m going through personally at the moment, I’m convinced they know exactly what they’re doing, and they are making a fortune doing it The commercial should be taken off television and anywhere else they appear, this is horrible to do to people, especially at this time during a pandemic.

Company deserves zero stars. I sighed up for a free trial they tricked me into paying $10 for, then they charged me $150!! I never used the app and requested cancellation as soon as I saw the charge.

I have been trying to call Noom customer service and there is no way to reach a live person. I canceled my subscription after 2 weeks, however, they charged my credit card $99. It is NOT FAIR. This is a FRAUD business. There is no way for me to get a $99 credit. How does business get away with it? They claim MONEY BACK GUARANTEED!!!

Non-Transparent

This company is not at ALL transparent about trial and account charges. You will sign-up and then WITHOUT WARNING, they'll charge you for $99! Their account page is extremely hard to find so that you don't even know when your subscription begins and ends. Very scammy and NOT worth the money (don't believe the commercials you see).

Can't get Noom on the phone via phone support, its not available. Can't email or chat with anyone. The only communication is thru the Noom app but when loggin into my account, I can't get pass the repeated and I mean repeated personal profile then at the end of the profile it ask for money again.. This is a scam. I've tried to do the 14 days trial but it asks how much money I can spend a month, I put in $10 then its supposedly build my Noom diet plan but I never got the plan. I was charged $10. Now they are charging me for a monthly subcription of $129. I've downloaded the app but everytime I log into my app, it ask me for my profile set up again and again at the end, it ask me how much money I can spend monthly on subscription.. IT'S FRUSTRATING. cancellation have to go thru the app by loggin into my account but I can't pass the profilt portion. Can't chat, can't talk to anyone, it's like they just take your credit card/pay pal info then bills you monthly and you can't get out of it. NOOM IS A SCAM!!!

I agreed to try Noom for 3 dollars and I was charged $170.13 for a app that I deleted never used. No customer service. During this COVID-19 pandemic Noom shouldn’t take people money. I need my money in order to pay bills. Noom will not issue me a refund!

I wish I had thought about checking reviews online before signing up for this service from Noom. I also wish I had researched more about their platform. It's not easy ONLY having to use a mobile device to do everything Noom requires. In addition, it was annoying getting 15 messages a day from your "specialist". Their added premium service - DNA testing - is a complete joke -- it's been 13 weeks since I mailed my swab and I still haven't received results and the company both the DNA company and Noom make it difficult to contact them. A complete waste of money.

I joined noom in early 2019 later I found there charging 129.00/month. so being 67 I tried to call c/s well in 2019 no # that worked later I tried a number got voice mail to cancel by phone app. bull I have a flip-phone this company seems to be set up just for
young people. on 2//10,6//19,10//19,2//19 was charged 129.00 no idea why so intermediate.
so one charge me get on and not understanding is on me but the other 3 I want a refund of $387.00 these are hard times, but
companys should be responsible so ask for your help

I'm not sure why all of these people are having problem discontinuing their trial. I discontinued after two sessions with no problem at all. I also lost over 40lbs. It's a great program if you put it to work. It doesn't have "robotic" answers in my experience and my coaches have been very engaged.

I tried the 14 day trial and had decided to cancel after 7 days just bc it’s pricey. It was very easy to cancel. Just follow the directions. They did give me the option to stay with the program at a reduced cost. I took it! $19 monthly!
Also, I was on *** but I like Noom better bc they educate you on nutritional value of food. My weight loss goal is to focus more on nutrition. To work at trying to eat more veggies, etc. On , it was too easy to eat processed foods, chips, etc. I didn’t lose any weight on , giving Noom a try.

I cancelled my subscription before the end of my trial and I was still charged. This is horrible business. I want a refund!!

Joined noom by phone and free trial app
Paid after 14 days paid 137.06 good until July 2020 or four months.
I called the 800 number a Noom Customer Service #
This number does not connect to any individual it is a pre-recorded message insturcting
the customer on various issues. The cancellation policy instruction is that customer
can only cancel or discontinue membership with their coach on the app on their phone.
Several frustrating attempts to reach the coach using the blue icon in the upper corner of
the app sends back a message opps!! there seems to be a problem perhaps your internet is not
connected which it is. This message appears over and over with every attempt to reach the coach hence unable to cancel.
I finally called my bank of the card I used to join. The bank advised me to close the credit card
I had with them to cause any future noom payments to default or not be issued to them in July and issuing me a new card with a new number. Noom seems to have created an impossible task to cancel or puts up road blocks to continue to keep you on their payroll even if you want to cancel. I now have paid 137.06 to be able to use the app into July 2020 and cannot get into the app. so this payment needs to be refunded.

This was a free trail for 14 days I wanted to cancel prior to that date but it was impossible. I received no email warning me that my trail period was ending. I just got the charge on my credit card and when I emailed them informing Noom that I do not want the services I was told that there will be not auto renew. Of course I do not want to auto renew I do not want it all together since the beginning and it was never cancel that is why there a free trail period.

This app is misleading.Tricks you to give a "donation" but in reality they are stealing your credit card information and charging you for there "services" which you would find after seeing a redraw in your account for $150 dlls! No contact information, no customer service, just an automated char reply....

I too also cancelled my "trial" and they still continue to charge me. So shady! I am going to have to cancel my card now - I don't know what else to do.

Absolute scam!!!! They charged me for an account that was never activated (according to them), and have proceeded to recharge me three times despite the fact that my credit card company has overturned the charge twice after I’ve disputed it. You cannot get them on the phone or get a response except through the app...which I cannot do because I do not even have an account!!! They literally stole my credit card information, never provided services, and I cannot get them to stop charging me. Absolutely despicable...I cannot believe this company has not been shut down.

MY CREDIT CARD WAS CHARGE 163.00 PLUS 10 DOLLARS I TRY TO CANCEL BUT IT WOULD NOT LET ME SYSTEM WANTED ME TO P[URCHASE OTHER PRODUCTS WHICH I DECLINED BUT IT STILL CHARGE MY CREDIT CARD I HAVE SEEN OTHER CONSUMERS HAVING THE SAME PROBLEM WITH THIS COMPANY I WANT MY REFUND ASAP THE Revdex.com SAID THEY HAVE SO MANY COMPLAINTS OVER 15 HUNDRED COMPLAINTS IN THESE TIMES SOMEONE IS DOING THIS TO PEOPLE I TRY TO CANCEL THE SUBSTRICTION SERVERAL TIMES WITH NO LUCK BEFORE THE TRIAL PERIOD WAS UP PLEASE HELP I DONT SEE HOW THIS COMPANY ISNT BEING INVESTIGATED BY STATE ATTORNEY OFFICE THIS A SCAM ALL THE WAY

ABSOLUTE SCAM!! Do not waste your time! They are robbers and scammers. ??

AVOID AT ALL COSTS! They are a very unethical company. My son worries about my health and wanted to show me Noom. He accessed it through my older LG phone but had a difficult time even looking at what Noom was. They had a "FREE" 14-day program but required a credit card and a $1.00 payment for the "FREE" trial. I DO NOT have the Noom app on my phone, as their program never worked. I wasn't happy to waste the dollar, but gave up trying to make the program load on my phone (IT ONLY WORKS ON A PHONE. THEY CLAIM THEY DON'T HAVE A PC VERSION). GAVE UP AFTER MORE THAN AN HOUR TRYING. Yesterday I looked at my credit card statement, as I was notified I was billed $159 by Noom. I contested the payment through ***, and via computer response was told it is a legitimate charge. I have now filed a complaint with my credit card company. People that are selling a legitimate product don't need to engage in unethical payment practices. IF YOU CLICK ON ANYTHING TO DO WITH NOOM, you begin a process that seem impossible to stop. They have SO many COMPLAINTS I'm amazed the government hasn't stepped in to enforce a change in their business practices. Go to their website and they proudly tell you they are one of the fastest growing companies in the field. Not surprising when you consider how they are doing it.