Noom

I'm gonna give it 4 stars because if it weren't for them tracking my phone to record my steps on a pedometer I had no clue about I may still be on. I chose to give Noom a try because I wanted help creating good eating habits. $99 for 2 months wouldn't have been too bad. I actually really enjoyed the little articles. It was fun to check in and go through my little to do list for the day. I BELIEVED and was ALL IN. Then I got a msg from my coach saying "I see you got some steps in today." What??? I became frantic. I can't do that tracking my phone stuff especially not knowing anything about it. That's a GARGANTUAN NO NO for me. So I must learn to do better on my own.

I got an email for a free 14 day subscription and clicked on a button for more information and I'm now receiving emails calling me a Noomer. I started answering some questions but never completed the process, I though this was going to give me insight into the program so I could compare it with other programs on the market. I an't tell if I'm signed up or not but they gave me a full course number. I sent an email to Jessica asking to cancel any subscription, email she sent me says she is the curriculum writer, but it came back as not deliverable. I got another email from Coach Jennifer and I asked that I be cancelled as well but it came back not deliverable! I hunted for a phone number to call and finally found one for the company but it's only a recording saying I must cancel on the app. I don't want the app. You have to answer questions about your self and log in in order to cancel. I'm not even sure if they opened an account for me. I don't want a bill for something I did not ask for or want. It is impossible to contact them. What am I to do? I'm a senior on fixed income!

Subscribed to *** exercise program for 10.00 trial for 14 day on computer. added their app to my phone, it tries to bill me again, no way to proceed, cannot use program. Doesn't work, no way by which you can cancel program unless you are in the zoom app which I cannot get beyond the billing stage for the second time. Cannot use noom.

This service will not refund my money for a trial membership, except through downloading an app on my phone, which my phone will not download, as it does not have enough space/memory. If a business is able to take a payment via a computer, it should be able to refund/cancel via the same device.

I tried signing up for Noom but was unable to download correctly on my phone. So I was charged for a product I was unable to use.

I cancelled Noom and then realized a month later that they charged my *** $149 after the fact and after I cancelled the subscription!
100% unethical and fraudulent billing practices.

I live in South Africa, and yesterday money got debited out of my account for no reason by Noom in USA, how did they get my banking details? how did they get consent? This is a Scam! I cant cancel because they say I dont have an account? I want my money back no Matter what !! I didnt even sign up to Noom. Refund Now Please!!

I like NOOM and cancelled it once after 4 months. I lost weight but I gained it back. I joined again with the attention of sticking to it for a year.

I tried the free trial last year, 2019 and cancelled before the trial was over. I my credit card was still charged. The phone number listed on the credit card statement is bogus. I disputed the charge with my credit card and received the $99 back. Now in 2020 another $99 charge appeared on my card. Again, the number of the business listed on the statement is a non-working number. Due to the pandemic it took me 2 hours to get the card charges reversed. I have read similar reviews. How is it that this company is being allowed to rip-off anyone who fails to keep an "eagle eye" on their credit card statement? Shouldn't this be reported to the Federal Trade Commission?

Is like Hotel California song: you can check out any time but, you can't ever leave.
The coach ask robotics questions and reply with another question.
If you try to cancel they keep on charging you for services you didn't use.
No refunds or apologies, your card is fair game to them.
Just stay away because they're a nasty scam.

I am a 36 year old educator and don't usually leave negative reviews. However I feel the moral obligation to warn everyone that Noom, Inc is a total scam. They give you a 7 day free trial, but if you don't cancel in 6 they charge you $149 for 6 months of "access" which you can never get back. Canceling your automatic payment from that point on is almost impossible and once you have jumped through their many hoops just to get a link to cancel they have already charged you for 6 months of future service that you can not have refunded. The product itself is a joke, they promise personalized features and a coach which exists for the first six days of the trial period then completely disappears.
Long story short this company will take 6 months of payment up front and refuses to refund anything even if you cancel after a week. Then they use your money to pay actors to convince people to fall into the same trap on their commercials. What ever you do don't download the free trial, go with free apps like My fitness pal instead. Noom is a complete nightmare.

In October I signed up for a free app on Noom. After 2 weeks, if you did not cancel, you are charged a monthly fee. When I tried to download the free app, my iPhone 6 could not do this. You can only cancel the trial on the app, which I could not get. I was billed a monthly fee in October which my credit card cancelled and I filed a complaint with the Revdex.com. I have had no further contact with this company until now when I was billed again. My credit card company again removed the charge.

Noom worked for me until l lost access to my account when I dropped my phone in water. I heard nothing from my coach or the company until February 29th. I missed the email which said I needed to cancel, requested my forgotten login, but have heard nothing in 20 minutes. I want to speak toa customer service rep immediately! Since I've been charged and CANNOT BE REFUNDED, the LEAST they can do is talk to me so that my subscription ENDS in September. The fact that I missed 4 months of service that I paid for is of little concern to a company whose primary concern is profit, NOT PEOPLE.But I intend to share my experience on social media. No one likes being taken advantage of. Stand behind your service and PLAY FAIR! That is all customers want. Under the circumstances, I don't expect much, BUT I WILL NOT PAY ANOTHER $149. Send me the login and be professional enough to call me back. After all, you do have my contact info.

I just realized I was charged $275.00 that I did NOT authorize! I cancelled during the trial period and was still charged. This is an absolute scam and something should be done about shutting this company down!

They scammed me also. Cannot figure out how to cancel.

Stay far far away from this rip-off organization! Once you subscribe, it's hard as *** to get out...and they've purposely made it that way. I'm guessing they make as much money off scamming as they do actually helping anyone.

I WAS GOING TO USE TRIAL BUT I DISCOVERED IT WAS TO BE AUTO. WITHDRAWN FROM MY *** ACCOUNT AND , I CANCELLED THE SAME DAY, 10/. *** STATEMENT SHOWED 137.71 CHARGE AND I CONTACTED *** TO PROTEST THE CHARGE. . I NEVER RECEIVED ANYTHING FROM NOOM. NOW ON 2/*** I WAS CHARGED 137.71 AGAIN. I THINK THIS IS COMPANY IS NOT REPUTABLE. AND SHOULD BE INVESTIGATED. HOW DO YOU LEAVE A LESS THAN ONE STAR RATING.?
AND

Noom I sign up the 14-day free trial, after a few days I decided to opt-out. I took their steps to cancel, I downloaded their app to my phone and laptop. I have Wi-Fi and Bluetooth after repeatedly getting a message of oops your devices must not be on the internet. I tried to find a customer service 1-800 number could not. Sent an email with my request I didn't get a reply. On *** March 2020 they took $ 99.00 out of my account.

I can't believe it! it's been another 3 months and I am still getting billed! I cancelled 5 months ago. This is hundreds of dollars. I erased the app when I cancelled the subscription. What a scam. Refund please!

I could not figure out how to cancel before the trial was up. The web site and app are NOT easy to navigate! I couldn't even figure out how to get started, and the phone number I was given sent me in circles! SO frustrating, and then to be charge $149 for this? I tried pursuing with *** and they got nowhere as well! This is a SCAM, pure and simple. They cleverly disguise the canceling so you can't get to it, and there is no human to talk to. I am considering a class-action, since there are a lot of us!