Noom

I did not give permission for this company to take any money from my account as I didn't subscribe for any thing

Kept getting emails from noom did try to set up but don't know if was successful and want to be sure I didn't unable to get a voice to cancel.

Charged after cancelling during the trial period, have contacted support several times with no response

Didn't authorize them to charge me and they are doing it through my card on file with ***. I was billed $49 a month for 5 months before I realized it. Now, you cant contact them anyway but via email and I've done it twice and they will not respond.

Noom came across my path through a sponsored *** ad. It all seems so great, telling you they are different then all the other companies out there and have successful stories, and they can change your lifestyle from the typical yo yo dieting that's out there. When in reality, their method of advertising is scamming the people out there who are already vulnerable about their weight and desperate for a change that those vulnerable people will try anything! I was one of those people. I started down the path of pressing the "learn more" button and started filling out a very long questionnaire to see what program would best fit my lifestyle. At the end, they ask a question worded something like we know finances are important, how much are you willing to pay for your fitness journey or some bt like that. At this time, I am thinking this is where they will work with my budget and offer me services that fit my monthly budget. Instead this was "how much to you want to pay for your FREE TRIAL". Yes that's right, a 14 day free trial was advertised but I just signed up to pay $10 for this free trial because I thought they were asking me for my budget. After I put my CC information in, I come to find out the monthly fee is $20+ a month and will charge you for 8 months at a time!!! This is insane and that is no where advertised. They make you download the app (which I had a very hard time downloading and had to have a friend download for me on her phone because I couldn't get it to download on mine) and cancel from there. I was told my subscription has been cancelled and will not be charged in the future, but I am still out $10 for something I wont even be using. They said I still have access to the program for the next 14 days so I guess I can get my $10 worth there, but honestly I am so annoyed with this scam of a company and afraid if I start using the app I will accidentally agree to more charges! I don't know why I didn't check the Revdex.com before going forward because I would have seen other reviews like this out there. This company should be ashamed of itself for louring on the vulnerable.

I am not sure what the customer receives with the “trial” subscription besides an app for your phone where they push you to buy products from them. This is a scam. Don't wast your money. I tried to contact them to ask what I was buying with my trial and they were totally rude to me.
I basically paid for an app for them to merchandise. Beware!!

The program relies on robotic responses and one-size fits all approach. Their billing practices are abominable. They have a very bad reputation for customer service. They will renew even if you don't want to, even if you ask them not to. And they refuse to give refunds. There is no phone number to contact anyone - the 800# is a sham. Strongly advise against this program - very fly-by-night.

Absolutely Awful! I fell for the free trial and without any warning was charged 129 $. No message, no email, no bill or receipt. I just ended up seeing the charge on my credit card bill. Don't fall for them

The program will not refund your money on a 14 day trial. I cancelled the SAME day I subscribed after I went over everything and they didn’t refund me. Considering you don’t get the material until you subscribe this is unacceptable

I dont have a noom account and this company keeps taking money out of my account. I cant even find a phone number for them I have sent several emails to resolve this. I never received any products or anything. not sure what they even sell. I sent a copy of my bank print out via email to the support email. nothing

Horrible business! They charged my debit card for $150!!!!! DO NOT WASTE YOUR TIME TO EVEN SIGN UP!

I just applied for this app called Noom. They took my card number and everything and I now can not cancel this program. I need help canceling my account with them so I don't get charged anymore

I’ve literally tried every way possible to change my subscription

I signed up for a $10 trial, and nothing more.
I suddenly see I’ve been charged $129 for something else from them, and that’s all I had for food at the moment! They don’t allow for contacting customer service in any way to settle an issue. They say I have to download their app(which I did) and then my only option is to send a msg describing my problem to an automated BOT!!’ and simply HOPE that a human being SOMEWHERE will see it and refund my $129.00 ??
Is anyone at this bogus NOOM company going to care that I have no grocery money now? I’m so angry I’m having a difficult time keeping curse words out of my complaint!
THIS COMPANY NEEDS TO BE SHUT DOWN.
By reading all of the other complaints, and knowing what I’m going through personally at the moment, I’m convinced they know exactly what they’re doing, and they are making a fortune doing it The commercial should be taken off television and anywhere else they appear, this is horrible to do to people, especially at this time during a pandemic.

I was going to do the trial. They took money out of my account but I never received anything to sign in. I emailed them and they said if I didn't have an account then no money was taken out of my account. I emailed copies of bank account showing the amount taken out and have yet to hear back from them. I believe this company is spam and takes money out of peoples account then if they don't have a log in there is no way to cancel anything so the innocent persons bank account can keep getting charged. I reported the charges as fraud. Buyer beware!

I clicked on an advertisement for the Noom health service and began filling out the questionnaire. At the end, it gave me the opportunity to read and agree to the terms and conditions. I did NOT agree to the terms and conditions and instead navigated away from the site. Nevertheless, Noom sent me an e-mail receipt, saying that it was going to charge me after the free trial. At no point did I agree to the terms and conditions or agree to any contract that would allow them to bill me.

This is a SCAM! They get your credit card information and THEN tell you to check to agree to terms and conditions. I read them and DID not agree and left the website. Now they say I have a subscription. I have emailed repeatedly to tell them I NEVER AGREED TO THEIR CONDITIONS which require you to download their app to cancel. I would never never do that! I don't download apps from anyone! I want it cancelled and my $10 returned and they refuse to reply.
This business should be stopped in their tracks. DO NOT GET SUCKED INTO THEIR DISREPUTABLE AND DECEITFUL TACTICS.
I would give them NO STARS but that is not an option.

I downloaded the Noom app on my phone, which is a health app that had good reviews on the app store. I proceeded to give the app a try. I had to pay one dollar to receive a 14 day trial. While using the app it was not very helpful. I was not seeing any results. I tried multiple times to cancel my free trial, but the app has no visible option to do so. I looked up ways to cancel, which I shouldn't have to do. I found noom's website with a number, I called it and reached an automated system telling me that I could go to the app store and cancel my subscription, that information was false. Today which is March ***, the last day of my free trial. I was charged 129 dollars to be locked into a program I have never used for four months. I have been trying to contact Noom, but I have not heard back from them. There app is misleading. Turns out I have to message my "health coach" telling them I want to cancel just for them to send me a link to cancel my subscription; just so the link can tell me that I cannot receive a refund. Noom has been a really misleading app, which is scamming a lot of users who are not as familiar with the app, by making it difficult just to cancel the the free trial.

Excellent. Lost 10 pounds in 4 months. Easy cancel just follow directions.

My account was supposed to have been cancelled months ago, but I have just received a charge for $129.00. The only way to contact them is through the app, which says to message your coach. I reinstalled the app and sent a message, but am not receiving a response. Not only have they charged me $129, they have caused overdraft charges on my checking account.