Noom

This is a total fraud, my experience is very similar to that of those who comment here, I was charged for 149 dollars for a service that I have never had, for a supposed test plan that never came and for an application that did not work. Just as people here I think these people who give 5 stars are because they work for that company. Hopefully, someone could tell us what to do in this case to get our money back.
The only phone they have answers with a recording, sending you to the application that even if you download it, it never lets you enter completely. In the phone message, they tell you to download the application to cancel the service, but the application does not work. It is a total Scam. I made a dispute to *** and they said "We've completed our review of your unauthorized activity case, and we’ve determined there was no unauthorized use" So *** was useless.
Im filling a dispute to my bank account let see if the bank can give me a solution. Croosing my finger.

The worst service and customer service ever! Charged me for nothing because I didn’t use their service impossible to contact them to resolve the issue !!!!
Awful.

I attempted to get a free trail to Noom. I went through all the questions, and it wouldn't complete. I went through all the questions again- and this time gave my credit card number-and could not complete the set up of log in. I thought that it did not go through. I e-mailed back to the e-mail I got about the free trial, but the e-mail bounced back. I called the customer service--can't get a live person. It says to get on my account--again-I didn't think I successfully set one up. It gives an web site to contact--it is hard to ask for help because it keeps referencing "my account." I don't want to click on anything saying I have an account as I don't. The site does not give an option about billing--just tells you to log into your account and indicate that you want to cancel. I should not have to cancel something I never even knew was active--and I never even used it. To not have a live person to talk to--to get instructions or assistance is unacceptable. I want my money back--all of it. There is a charge for $10, and then a charge for $99.

Wanted info on the company, went to the net and started the search. After several windows, still didn't know what they provided. Like a dummy gave my charge card number, thought they might be screening possible clients. Got as far as telling me the info would come on a app, still didn't know what they did. Well. as a senior I don't use apps, don't have phone that can do that and quickly exited the site. On next charge bill was a $99 charge. *** flagged as FRAUD. I can't get rid of the charge. Cancelled the first card as *** requested and showed up on the new card. Now that is cancelled and trying to get the charge off. If I had only checked the complaints in the beginning I would not be going though this. They should be off TV and shut down. NOT RATING COVERS THEM.....

I signed up for the trial membership and was under the assumption they would alert me as to when my trial would expire and would be charged the full amount for the program. I never heard anything from them until I got a $159 charge on my account for a program I didn't want or use. I have tried to contact the company many times and have yet to receive a single response.

Invasive and Deceptive!! They advertise that they refund your money, but they DON'T! Be aware that you will lose your money if you don't want their program.

I downloaded the app to just check it out. It gave me the option of how much I wanted to spend and I put 0$ because I just wanted to look at the app and see what it was about. Days later I deleted it. A couple days ago I looked at my online banking and the company took $157.94 from my account. This was a huge amount to take out of my account especially now when I have not worked since 3/. I tried two phone numbers to contact them and they were wrong. On the website it says they can not refund your money. My next step is to dispute this charge with my bank.

They set your account to auto-renew without your knowledge. They've literally gotten hundreds of dollars out of me before I realized it. If I could sue them, I absolutely would. They don't let you get a refund. Oh, and your "noom coach" is just a robot.

I too was one of the dupes who got taken for a ride by these gangsters. I signed up last summer for a trial, then a day later decided to cancel. I didnt realize they were continuing to charge our credit card which my husband paid for months. I never even logged into the program ONCE! and they are only offering a one month refund after MONTHS of charges! These guys need to be shut down!! over $500 GONE with nothing to show for it. Revdex.com can you guys not do anything??

Noom fraudulently charged my credit card. When I contacted its customer service number, the recording indicated that the only way to cancel my subscription and receive a refund is to create an account using the Noom app. I do not want to create an app and give this company any of my personal data including credit card number for refunding. I never signed up for Noom services.

Noom makes it more difficult than it should be to cancel. If I have to google how to cancel my subscription after giving up finding it in the app, it's more difficult than it should be. There should be some kind of email or heads up they are about to charge you over $130. Especially when it's a program you haven't touched or logged into in months. The fact they don't make it more obvious to cancel or warn you of upcoming charge makes it seem intentionally deceptive.

I canceled and was given a full refund before I even started. Communication by phone or internet for a diet program does not work for me.

But my biggest complaint at this time is that my Credit Card Company reports that NOOM has retained my credit card number and info.

Now I cannot reach anyone to have them destroy that information unless I set up their APP.

I signed up for Noom in 2019 and promptly cancelled. I deleted the app from my phone. I did not use the service. Then a few days ago, a year later, I was charged $104 by Noom taken from my checking account.

I signed up for the trial period for this service for free. The introductory information made it appear I would be notified before the trial period was over. I was charged $149 dollars without being notified properly also without being informed about their refund policy. It seems like I was involved in very shady business practice and would like a full refund

I downloaded the Noom 14day free trial on *** April 2019 and received a confirmation email. I then cancelled the trial within a few days and no money was taken from my card. I deleted the app and have never used the service. Then on *** April 2020 I noticed Noom have taken £99 GBP from my bank account using my bank card details but without any notification or authorisation. I never used this service and cancelled it a year ago before the end of the trial
I contact them on IG and they immediately responded asking for further details but since supplying them I have heard nothing further. I have also emailed them full details on there website with all information included and they have ignored me.

I tried to sign up for a free two-week trial. It wouldn't let me create an account it kept saying wrong email or wrong password. I have gotten a couple things to change the password however it would not allow me to do that either. I had already gave them my bank information and I just would like to not even go through with it at this point. So I do not want my account charged for anything this was supposed to be a free two-week trial and I can't even get into the damn account or login.

In May of 2019, I decided to try Noom as a trial,before the trial was over, they had taken $129.00 from my account. I told my coach I was not interested and to return the money. This did not happen. I have had no more contact or service as I have found no way to contact them. They have taken money out of my account two more times, even though they are not providing any services and I told the coach early on that I was not participating. My bank gave me a number to call, which did not connect with them. My only option is to close my account, which should not have to happen. I would like my $387.00 back and for the company to have to be reachable to any further customers that they may ensnare.

They stole my *** info and charged me $301.00, in two charges, one in September and one in April. They should be shut down!!!! They are illegally stealing money from people.

Captures search criteria after my initial search - and never lets go.

Total rip off. You sign up for the trial, and the app wouldn't let you login.
You create an email account, and when you login through the app, it gives you the error that you need to login with ***. So I logged in with *** and got another error "oops, this *** account does not have the same email that you created an account with." OF COURSE IT DOESN'T! I SIGNED UP USING EMAIL NOT ***!!!!! Then when I change to an old *** account that uses the same email, it starts the process and then it breaks with an "Oops! It appears you do not have internet connection or on a slow network." I AM ON 5G cellphone, and my internet is working just fine because I am typing this from the internet, aren't I?
Their customer support is not answering, and they probably WON'T for two weeks when it will debit money from my account. Think about it... I cannot cancel the trial without logging it... it will not log me in and gives every excuse in the book. So how can I cancel?
DO NOT USE THIS APP! It's broken and it's clearly a scam to lock you in. I immediately contacted *** to block them charging my card in the future. I advise you do the same if you signed up to that trial.
The people who gave this 5-stars are clearly working for them or getting paid for reviews.