Noom

I like Noom. I got a deal for a year, paid upfront. I’m following the program even though it’s not a program and I’m exercising more and eating less crap, which is the point of losing weight and getting healthier. I don’t find it a diet, or a program but something that helps you change a crappy lifestyle without depriving yourself of anything. That deprecation is what makes diets fail. They encourage you to fail, but stay the course. Great program. It codifies what I have wanted to do for years but never got around to it. If you want to make life changes yourself, go ahead and it’ll be free. Otherwise, Noom works just great. Not perfect, but works for me.

I investigated signing up with NOOM last summer but decided against it. I received one contact from them around that time but did not reply because I'd decided not to sign up and I thought, if anything, it was a sales call. I did nothing - I thought we were done. Now bills just keep coming - Big Bills! My credit card is being charged $138 dollars every 4 months for nothing!!
I've been billed 3 times now and I get nothing for it! I've tried to contact NOOM multiple times. I've written emails via the different addresses provided on the web, on their 1-800 customer service line, and in the small print in ads. Nothing! I requested my VISA to investigate to no avail because the charge is recurring they can't help me. Noom's customer service system is a circular trap. Emails are returned as undeliverable and the 1-800 customer service line is just a recorded message referring you back to the email address!
Today, I tried to sign up just so I could get someone to contact me - but that didn't work either because I already "have an existing account" I'm back to the beginning! The system doesn't recognize my email so no reset email arrives. I can't cancel w/o an account and a password or a "coach". Please HELP!
I did not want to file a complaint but as far as I know, I've done everything possible to stop these bills and as a company, they are inaccessible. I've already paid them $414.12. We cannot continue to pay these bills.
We are almost 70 and we don't have the money to spend, let alone waste, on . . . Nothing!. We get absolutely nothing!

First, I am not being paid. I am trying to understand. I signed up for the free trial, enjoyed the experience and have continued with noom for the past 4 months. This program has been a success for me. Great information, I love the food tracking system and the overall platform. Since reaching my goal I have requested to stop my subscription - so we’ll see how that goes. I made that request today. For me, this experience has all been above board. I am surprised to read so many negative reviews. This program has worked for me.

On Friday May , 2020 I attempted to create an account online with Noom for a free 2 week trial. During the sign-up process I was instructed to register a credit card to which a processing fee would be charged and I would be billed on June , 2020 when the free trial ended unless I cancelled before that date. I entered a card and proceeded to try to complete enrollment. The Noom website would not let me proceed with the enrollment without adding additional fee services that would have increased the monthly and annual fees. I tried to “SKIP THIS AND CONTINUE ENROLLMENT” as stated on their website multiple times but the website would not let me continue signing up without adding these additional fee services. I closed the webpage without completing enrollment then received an email from Noom stating I had been enrolled and found that my card had been charged the processing fee. I called Noom to cancel this enrollment at ?? and the recording said that the only way to cancel is to download their Noom app and go into my account (which I never set up) to cancel the enrollment. Given the fact that Noom’s website would not let me complete enrollment online without signing up for additional fee based services and, as a result, I never completed setting up an account with Noom, I will not risk downloading their app. I want any enrollment of me with Noom’s services cancelled and no fees charged to me.

I am writing this for my mother who signed up for the $10 trial of Noom. She has been charged $179.00 for a program that she is unable to use. She has many health problems and is unable to get around well, and has been feeling down about her appearance. Noom preyed on her and tricked her into giving them her credit card information. She is not good with technology and was not able to access the spammy-looking emails Noom sent her. She is unable to download the app, which is the only way you can cancel apparently, only AFTER having been charged. She could not figure out how to cancel. This is extremely poor business practice. Preying on people and tricking them into giving you credit card information, then making it IMPOSSIBLE to talk to a human being in order to cancel after they are erroneously charged. Shame on you, Noom. That makes you look like a very shady company and that only wants your money. I want a refund for my mother credited to her bank account, as she is unable to use the program and is on a fixed income with a very tight budget. Her name and email address are associated with this complaint. Please respond. Thank you.

I never got connected to the Noom app, wrote many emails asking for help, got none, and find they have charged me for 14-day trial $18.37
and then for "Noom plan " at $129.00

I'd like the whole thing refunded and they have no live phone service.
I'm unwilling to try to do this online, and I'm 80 years old.

To be clear I have had absolutely no service from this company and I want my money back and to see no further charges.

They did not send me a notification that my free trial was ending or that they were going to automatically charge me for a 3 month (!!!) subscription. Terrible communication and hard to reach.

I have went through all necessary steps needed to cancel my subscription during the trial period and woke up with a hefty charge of $159 AUD deducted from my Paypal account. There was no indication that this amount would be taken out (for four months) either.

This is an incredibly dishonest business practice and this company needs to be shut down or improve their policies based on the number of complaints.

They make it IMPOSSIBLE TO CANCEL....IT IS A RACKET

I agreed to a free App trial for Noom. I made the mistake of entering my credit card information and woke up to the awful surprise of being charged $199.00 for an automated subscription. I did not agree to this knowingly. I thought that I had already unsubscribed. It appears that this is the way they sucker people in who do not read the fine print carefully. It is not done in transparency. Just based upon how many others have gotten sucked into their dishonest way of doing business, I see I am not alone to have fallen into their trap. Very disappointed and frankly disgusted. ??
Please help! ??

tHEY CHarged me for a subscription I never started. I guess I have to give them one star in order to submit a Rage in anger review, so that's what they get.

Fraudulently charged my account without authorization. I have never used or had anything to do with this company and some how noom obtained my card information and charged me unknowingly without my permission.

I wanted to try something new and lose weight on my own. I thought they would provide a positive platform for me to reach my goal weight. I thought with a personal coach and a group to help you through the process this would work well for me. I was totally scammed. They send generic responses and give you information that does not even relate to you and then they charge you. I feel like you pay for a service you don’t truly receive. I feel like it is a fraud. How does the Revdex.com let this continue.

I signed up for their free trail period, which stated that I would be notified before the trial ended. Instead I was notified by my bank saying that this good for nothing company took out $159 from my account. I was never notified of their refund policy but because I didn't cancel during my trial (that I didn't even use) I can not receive a refund. I am a single mother, with no current income. I need that money to take care of my child. After reading all of the other complaints, I can now see that this is a scam company that doesn't actually care about the people they steal money from.

I paid $5 to use the ap and then decided to not use the service. I deleted the ap and thought no more about it. 2 weeks later I noticed $129 taken from *** under their name. I did not authorize any of this.
I can't get my money back. Beware of Noom

Noom charged my account $129 after cancelling the subscription. I have contacted them for a refund but have not received a response yet. I want my $129 back and $35 for a fee charged by my bank for overdrafting my account.

Actually put money in for the trial because of the covid-19 working issues and then life gets in the way. Forgot about the trial and magically I was charged without using the product automatically without any notification that the trial is about to end. To top it off, a no refund policy. Sneaky business tactic. I should know better when they ask for payment options on a trial. Stay away....

I signed up for an introductory offer. I contacted Eva 3 days prior to the end of my introductory offer to advise I would not continue. Needless to say I found a charge of $137.00 on my account. I texted Noon to make them aware, I was promised a refund. I am still waiting ……….

This company is a scam. Doesn't do what it advertises. Very expensive and I want my money back.

I tried to use their tool and turns out, I didn't need it. I tried to get help on cancelling the subscription and it did not work. I don't have much in my account, and it is clear that I haven't actually used the product at all.