Noom

I had successfully cancelled my subscription in February 2019, and just received a $159.00 charge on my bank account from Noon, seemingly for another subscription to which I haven't requested. I demand a refund of these funds.

I was charged 99 dollars at the end of my trial period even though I tried to cancel before hand. They make things incredibly difficult as far as cancellations go and they didn’t even disclose what they would charge me once my trial was over!

SCAM- Immediately upon accessing the trial, I realized it was not what was represented. I immediately cancelled and asked that my trial fee not be billed and was told, sorry you agreed. I agreed to something I thought I was receiving, not what it was when I opened the app. Be very cautious as this company has no phone number and poor business practices.

I am so upset right now seeing a charge of $129 on my bank account. I tried to look for a phone number to cancel only to find out there is no customer service!!! What the heck? I agreed for the 10-day trial period which ended yesterday, Sept 29, 2019 so I sent a message today to the specialist to cancel my account then I got an auto generated response link to cancel but it said that it can NOT be refunded but yet have access to the specialist until Jan 20, 2020. I didn't agree to continue with the program and pay for $129.
I want my money back. Has anyone gotten a refund? THIS IS DOWNRIGHT STEALING!!! Just because they have access to my account, it doesn't give them the right just to withdraw funds for services that I refuse to use. THEY HAVE THE WORST REFUND POLICY OF NON-REFUNDABLE! FOR WHAT? For using their app. I really wish this business go down in flames!!!

This company is not what they want to have people believe. They falsely charge your card with 8 months of charges. This is done while you are in the so called trial period. I signed up on Sunday and when I saw the recip tI tried to delete the account. But found out that they make it very difficult to do. I consider this deceiving. So on Monday I went back and followed the instructions but have yet to get a response. My next step will be to report them for the bad company they are. I will also make credit card companies aware of their fraudulent practices. One other company does the same thing and that is ***. I hate companies like this.
*** One last thing, they claim they are sorry for the confusion. There is no confusion just a blatant nondisclosure on their part.

So far my experience with Noom is great. I am into my 9th week and due to an unexpected illness I haven't lost weight but only because of the illness. What I would like to point out is my coach is real. She has checked up on me through my illness and asked and responded to me in only a real person could. Questions and ansews relating to my illness with true concern. I do have 1 question and a comment. I did a DNA test and haven't gotten the results yet and it's been over 7 weeks. I cannot locate a number to contact and find out what's going on. My comment is that there is so much , too much information a day to read and absorb that I end up skipping it or rush through it because I don't have the time and due to that I don't get the benefits from it. It would be nice to have less info a day so what info is given can be pondered and sinc in. Thank you

Company charged me through my *** account and I never even agreed to trial. I was only seeing if this was something I might be interested in and they charged me off my email address. What a scam ??????

Just wanted to give Noom a try! There was no warning that the trial period was about to end, and on the last morning (very early!) of the last day of the trial period, $99 was taken from my *** account. I messaged my coach immediately, but received no answer back. Tried to reach out for assistance through the app with no response. Frustrating lack of communication! I would like a refund!

I purchased the DNA kit and a trial. Nowhere in any of the information did they disclose that you were agreeing to a subscription and authorizing future payments to them. You can’t get ahold of anyone - just a recording in their phone number and a “sorry, too late” message on their website. I spent hours reading through and setting up my account initially and after a few days I stopped using it. Suddenly shocked at a $159 charge! What?!!?

I joined their trial for $13. Then today I found they charged my *** account $219!!!! A payment I didn't authorize! AVOID THEM LIKE THE PLAGUE.

Noom has been charging me $126.00 when I canceled my subscription months ago. They literally make it impossible to cancel it or even talk to a human. This is ridiculous. If people are even considering using this you should just light your money on fire because it’s the same idea. This “business” is a joke and deserves to be put on blast for their fraud. I will be pursuing legal action if I don’t get this taken care off ASAP.

Noom charged my Paypal credit account $99 without my permission. I only authorized $1.00

I cancelled on the last day of the membership and was still charged. The account shows "In Trial" - and still I was charged. I thought I had signed up for a monthly plan anyway, but this seems a bit predatory. I filled out a customer service request and have had no response. I thought with their splashy tv ads they were an up and up company. Pretty shady if you ask me. Sad!

I was charged $159 while I believed I would still be under the trial. I did not authorize this! I cannot get any answers. This was literally 2 weeks after I started the trial.

Wow what a completely predatory company. Charged $124 on the last day of my trial with absolutely no warning or notification of the upcoming payment and then there is no way to contact anyone to discuss the issue. I tried canceling my subscription for my free trial through apple but it does not show up... again predatory, making it SO HARD to cancel something that should be simple. That’s the only way these people make money is through there slimy business practice of luring people in through a free trial then hitting them with a $100+ charge with no warning. Disgusting

I paid $3 for a trial of the program and never even opened the app or used the trial. I received a notice on my account that I was charged $107.54 on my credit card that I did not approve.The company is refusing to refund my money. They advertise a free trail just to make you pay for the trail and use your card information to charge the subscription to steal your money.

I signed up to do a trial with Noom. As a part of that trial I was given the opportunity to try the product. I was going on today 9//19 as this would have been 2 weeks. Noom gave no alert or reminder that I was to be automatically charged if I did not cancel. In order to cancel they don't give the option to just click and cancel. They force you to ask a coach specialist to send a link. Before charging me there needs to be an alert the day before they are to make the automatic charges to my account.

As others have noted, Noom has questionable billing practices. I signed up with for a trial and on completion of trial got slammed a 159$ charge that was not disclosed anywhere during sign-up. I filed a complaint through my credit card company to deny payment but they require documents to support the questionable practices of Noom - since sign up was done by phone, this is not easily achievable. This is my first such experience with any vendor.

They are improving their refund process! My refund came in 1 hr.
My email request sent to Noom:
I have been caring for my aging mom and did not realize this was an auto-pay program and that I needed to cancel anything. I thought the trial would end, and I would need to renew on my own. I was just charged $129 for a service I have never used, nor communicated with a coach. Will Noom be able to issue me a full refund or should I put a stop payment on my payment at the bank?
Nooms immediate reply:
Hi,
Thank you so much for reaching out to Support. We are writing to confirm that a refund has been issued to your account and your subscription has been canceled. Please allow 2-5 business days to see the credit in your account.
Thanks for giving Noom a try!
We hope you have a wonderful day!
Very best

Since May , 2019 I have been emailing and attempting to contact "Noom" to ask them to cancel my membership and refund the 150.12 that was deducted from my checking account. I unfortunately gave them my account information when I initially signed up. I never recieved any information, product or advice from this company
They did not respond to repeated emails. Now they have deducted an additional $150 from my account
So now I have paid $300 for nothing and I have tried to contact them repeatedly with no response at all. I am living on Social Security and this has had a very detrimental effect on my finances. Can you help me? Thank you.