Noom Reviews (%countItem)
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Description: Noom helps you build healthier habits to lose weight, no dieting needed. Get personalized support every step of the way.
Address: 229 W 28th St Fl 9, New York, New York, United States, 10001-5915
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I used this service a year ago, and did not renew. Today, I checked my bank statement and I was charged $99. I have not used the service. I have not opened the app or engaged with the product in any way. I go to contact the company, and they have not customer service line. The online form to contact support is only for existing customers. I had to hunt down their Facebook page to get an email to support.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I enrolled in a 14 day trial period of Noom Inc. I had not utilized the services provided at any point during the trial and was charged $159. I only logged on at first registration and to cancel through their app. Noom did not provide any services to me at any point. I requested a refund through their customer service email address as this is the only form of communication they list. I received one email recognizing they received my request and nothing addressing the issue since. I have also filed a complaint through *** instructing me to contact the merchant. As services were never received/delivered, I am requesting a refund in the amount of $159.
Hi ***,
Thank you for submitting your complaint. We're so sorry to hear about the confusion here, your trial begins the moment you sign up on your site, and services are immediately available to you at this point.
Please keep in mind that Noom Coach is an app, and though you purchased on the web, you need to follow the instructions we give during the purchase process that explain how to install Noom so you can use the service. Please know that integrity is important to us and we work hard to ensure that we equip customers with the information they need in order to cancel and that, if a customer requests to cancel, their subscription gets canceled before their charge date. We’re so sorry that you were unable to do this due to confusion regarding the cancellation process.
We’ve issued a full refund to your account. If you have any concerns, please contact us directly at ***. We're deeply sorry for all this confusion, and hope that we see you sometime in the future so you can experience what Noom is all about.
I wish I could write this review with 0 stars. I asked for my trial to be canceled on the last day. They already charged my card for $99 and the support replied later saying it is against their policy to refund consumers (these were the actual words!). I tried following up on the email but still not a word from them. The support seems non-existent to me, so late to respond. ALSO, they didn't even send one email to inform that they were starting the paid subscription. What in the name of scam is this! Wish I had read the reviews earlier.
Hi ***,
Thanks so much for reviewing us. We looked into your account and were unable to locate a cancellation request before the end of your trial, which is why you were charged (your trial officially ended 11/27/17, you requested to cancel 11/28/17). Please reference our various cancellation *** and refund *** FAQs for more information. We keep these resources live on our website, and reference them multiple times throughout the checkout experience so customers are equipped to cancel if they so choose before the end of their trial period, and can avoid getting charged.
Unfortunately, if cancellation requests are submitted after the first fourteen days we give customers to cancel, a charge will be processed. We're sorry to hear this was unclear.
We've issued a refund to your account and canceled your subscription effective immediately.
Thanks for giving us a try, we wish you the best on your health and wellness journey!
I reviewed the services with NOOM and made a decision the day I reviewed it to cancel. They charged me $129 0n 11//17 and are non responsive to email requests to refund the money. they do not list a phone number or contact information.
Hi ***,
We're deeply sorry for the second charge you're seeing on your bank statements :(. It seems like you accidentally signed up for two subscriptions at the time of purchase back in November. The subscription associated with your Noom account was canceled and refunded, but the additional one remained active.
We've cancelled and refunded the additional Noom subscription. Please allow 3-5 days to see the $129.00 refund credited to your account. We've made sure all subscriptions associated with your email address are canceled, so you shouldn't incur any charges going forward!
Thanks and we're so sorry you were charged after having requested to cancel.
Very best,
The Noom Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I signed up for the free trial period for Noom, under the assumption that if I did not cancel during the trial period, I would be charged around $34 per month thereafter. The app claimed to provide 1-1 coaching and group support. At the beginning of the trial period, the app started out with some interesting information. However, within the first week most of the chat group members disappeared. The "coach" interacted about once a week, just a couple sentences. My 6 year old son could have provided the same expertise and involvement. I checked in my iTunes and email and could not find information about whether I had been charged, where I had subscribed, or whether I was about to be charged, like most apps do. It appeared I had not been charged anything, from everywhere I looked. I finally came across some info that advised I could cancel through my coach, which I promptly did. I also asked whether I had been charged anything, and did not get a response to that question. The coach confirmed a few days later that my subscription would be cancelled. A few days later I also received an email from Noom stating that my account would be cancelled at the end of the subscription period. The email still did not include any information about whether I had been billed, and for how much.
I later received my credit card statement and was quite upset to see a charge of $129 from Noom. I called the number on my statement, at which I reached a recording that said I had to email Noom. I emailed last Friday, Decembe***, and as of today, Tuesday December ***, I still have not received a response.
What is also quite interesting is that the fact the program completely changed once the trial period ended and the subscription had apparently been billed. It went from mediocre to terrible. I went so far as to post a complaint in the group chat. The next day the group chat function had been removed from my app. I messaged my coach, and got a response from another coach saying mine was out sick, and that if I needed anything I should post in the group chat. I replied that I could not because the access had been removed from my app, and that I was filing a complaint with the Revdex.com.
1. This company is not available by phone and did not respond to my emails to the address they provided for customer service/program support.
2. How to cancel before the end of the trial period was complicated and not clearly detailed, making it more likely that I would not succeed in canceling before the end of the trial period.
3. Charges were made without notice and of an amount other than what was represented to me.
4. The product I received was a far cry from what was advertised, especially after the end of the trial period.
5. I was told I was stuck with the length of subscription I had been charged for, and I don't even know how long that is - I can't get any responses from the company and received no billing statements.
6. Since expressing my complaint in the group chat, Noom has removed the group chat function from my app, and removed what little correspondence there was between my "coach" and I.
In summary I believe this business is not acting in good faith. This business is taking advantage of consumers who are trying to lose weight. I am demanding a full refund of my $129. Originally I requested a refund of all but one month cost of the program. However, considering that I am now not even allowed full access to what little the app offers, and the fact that I have had zero communication from the business, I am now expecting a full refund. I deserve at least that for the time I have spent trying to communicate with them, and filing this report.
Hi ***,
Thanks so much for reaching out to our Support Team about this. I'm so sorry to hear about the price confusion here, and the disappointments you experienced throughout your time using Noom. I looked into your check out experience and see that you signed up for the 4 month recurring subscription at $129.00 per billing cycle. I'm so sorry to hear this was unclear, and that you were caught off guard by the charge. We do not offer a monthly subscription for $34.00 at this time. The monthly subscription price has always been $59.99. The 4-month plan you chose offers the subscription at a $110.96 discount (at full price, 4 months for the program would be $239.96).RE: disappointment in the coaching experience. All Noomers are assigned to a team of coaches - a Group Coach and Goal Specialist. Your Group Coach should've been in daily contact with you through the support group (during standard M-F business hours), and you should have unlimited access to this group throughout the program. I'm so sorry to hear that you lost access to your group in the middle of the program. This is definitely unexpected behavior, and I've escalated the issue to our devs so they can look into why the app disconnected you randomly.Your 1:1 Goal Specialist should've set expectations at the beginning of the program, and helped set up a communication plan that aligns with your needs. The standard for many users is 1-2x per week check-in via in-app messaging. Your Goal Specialist also has insight into your actions in the app - the food and exercise you log, the articles you read, etc. - and should've provide personalized support based on your needs and goals. I'm so sorry if this wasn't the case.RE: program seemingly changed after the first two weeks. I completely understand how frustrating it must have been to get accustomed to a particular kind of writing style and have it change on you suddenly. We've been trying to implement new content strategies to help spice up our current curriculum -- this is the content you experienced in the first couple weeks of the program. I'm happy to hear you preferred the newer articles/challenges you were receiving, and will pass this feedback along to our content team so they can continue creating this style of content to add to the program. I'm so sorry that the older articles/challenges you're now receiving has been a major disappointment and left you feeling scammed by Noom :(. We really appreciate you taking the time to write us your honest feedback.
I just canceled your Noom subscription and refunded your purchase in full. Please allow 2-3 business days to see the refund credited to your account.We wish you the best on your health and wellness journey.
The Noom Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I’m filing a complaint against Noom Inc regarding a subscription charge I do not recall ever subscribing to nor used. $130 was charged to my bank account for some service I am not using nor asked to use. I would like this issue cleared up. I have also found trying to reach Noom Inc is incredibly impossible. Even the phone number I awaited from Revdex.com and the bank only brings me to an automated person. I would much rather discuss my issues to someone who is real and can understand my emotions and trouble regarding this issue.
If I could get a response back from Noom and get this issue resolved in a timely manner that would be swell.
Dear ***, Thank you for letting us know about this. We are so sorry to hear that you were caught off guard by the Noom charge you incurred, and completely understand how frustrating it is to try to reach Customer Service and not be able to locate a phone number, particularly when your issue is related to finances. Unfortunately, we do not offer phone support at this time -- all support inquiries are handled via email at ***. We also provide customers with a contact form they can use to get in touch with us directly ***. Please keep in mind that Noom Coach is an app, and though you purchased on the web, you need to follow the instructions we give during the purchase process that explain how to install Noom so you can use the service. Please know that integrity is important to us and we work hard to ensure that we equip customers with the information they need in order to cancel and that, if a customer requests to cancel, their subscription gets canceled before their charge date. We’re so sorry that you were unable to do this due to confusion regarding the cancellation process.We’ve issued a full refund to your account. If you have any concerns, please contact us directly at ***. We're deeply sorry for all this confusion, and hope that we see you sometime in the future so you can experience what Noom is all about.Very best,The Noom Team
I have been trying to get in contact with this company for 3 days now. I cannot find a phone number to call. I have only been able to send them emails and I have yet to receive a reply. They drafted $149 out of my bank account after I thought I had already tried to cancel my account. I really need this money back as I need it for groceries, gas and bills.
Also, I have not even used the app for any service that I have paid for so therefore I do not believe that the services were delivered or satisfactory and that is why I would like to pursue a refund as my desired resolution.
Dear ***, Thank you for letting us know about this. We are so sorry to hear that you were caught off guard by the Noom charge you incurred, and completely understand how frustrating it is to try to reach Customer Service and not be able to locate a phone number, particularly when your issue is related to finances. Unfortunately, we do not offer phone support at this time -- all support inquiries are handled via email at ***. We also provide customers with a contact form they can use to get in touch with us directly (***). Please keep in mind that Noom Coach is an app, and though you purchased on the web, you need to follow the instructions we give during the purchase process that explain how to install Noom so you can use the service. Please know that integrity is important to us and we work hard to ensure that we equip customers with the information they need in order to cancel and that, if a customer requests to cancel, their subscription gets canceled before their charge date. We’re so sorry that you were unable to do this due to confusion regarding the cancellation process.We’ve issued a full refund to your account. If you have any concerns, please contact us directly at ***. We're deeply sorry for all this confusion, and hope that we see you sometime in the future so you can experience what Noom is all about.Very best,The Noom Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
There is no easy way to cancel your trial membership by contacting the company. All efforts take you back to their written instructions that do not work therefore, they charge you $99 for a useless service. I feel ripped off and want my money back.
Dear ***, Thank you for letting us know about this. We are so sorry to hear that you were caught off guard by the Noom charge you incurred, and completely understand how frustrating it is to try to reach Customer Service and not be able to locate a phone number, particularly when your issue is related to finances. Unfortunately, we do not offer phone support at this time -- all support inquiries are handled via email at ***. We also provide customers with a contact form they can use to get in touch with us directly (***). Please keep in mind that Noom Coach is an app, and though you purchased on the web, you need to follow the instructions we give during the purchase process that explain how to install Noom so you can use the service. Please know that integrity is important to us and we work hard to ensure that we equip customers with the information they need in order to cancel and that, if a customer requests to cancel, their subscription gets canceled before their charge date. We’re so sorry that you were unable to do this due to confusion regarding the cancellation process.We’ve issued a full refund to your account. If you have any concerns, please contact us directly at ***. We're deeply sorry for all this confusion, and hope that we see you sometime in the future so you can experience what Noom is all about.Very best,The Noom Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I signed up for the trial period. I attempted to cancel prior to the expiration of the trial period and before being charged. The website and app fraudulently listed methods of cancellation, neither of which was available to me. My app did not have a concierge listed anywhere that I could cancel with, I did not and still do not have Noom as a subscription in my Apple ID area in order to cancel. I also sent a cancel note via the support section of their app and still got charged. I have been charged twice and have still not used the app, nor received a response. I believe they are committing theft by not providing accurate methods for cancellations, nor having methods to contact them directly.
Dear *** Thank you for letting us know about this. We are so sorry to hear that you were caught off guard by the Noom charge you incurred, and completely understand how frustrating it is to try to reach Customer Service and not be able to locate a phone number, particularly when your issue is related to finances. Unfortunately, we do not offer phone support at this time -- all support inquiries are handled via email at ***. We also provide customers with a contact form they can use to get in touch with us directly (***). Please keep in mind that Noom Coach is an app, and though you purchased on the web, you need to follow the instructions we give during the purchase process that explain how to install Noom so you can use the service. You mentioned having downloaded Noom, but I’m not seeing that you ever activated the subscription, which would explain why you were never connected to a Goal Specialist or Concierge. Please know that integrity is important to us and we work hard to ensure that we equip customers with the information they need in order to cancel and that, if a customer requests to cancel, their subscription gets canceled before their charge date. We’re so sorry that you were unable to do this due to confusion regarding the cancellation process. The state you were in when wanting to cancel is one that customers shouldn't find themselves in if they follow installation and purchase instructions, and we will work on making additional cancellation materials that explain what to do for users in the same state you were in at the time you wanted to cancel. We’ve issued a full refund to your account. If you have any concerns, please contact us directly at ***. We're deeply sorry for all this confusion, and hope that we see you sometime in the future so you can experience what Noom is all about.Very best,The Noom TeamTell us why here...
A 149.00 subscription was drafted from my bank account that I wanted to cancel before the trial period ended. I did not use any of their services and I did not find the app helpful. Before the trial period ended, I let them know via email I nolonger had my phone so I could not cancel via app. I have made several attempts to contact the company to let them know I do not have the app nor access to it any longer because my phone was stolen. I cannot reach anyone at this company to refund me my money. I even called the phone number listed on the Revdex.com website and all I get is a recording. When I send them an email telling them I want to cancel and they always send me an email back stating I have to cancel through their phone app. The only way to contact them is via email or via a phone recording. I have not received any real responses from them other than generic emails that tell you how to cancel via their phone app. I have sent them emails and online messages to cancel the subscription but the money was drafted anyway from my account. Other than email they do not provide any other customer service contacts.
Hi ***,
It looks like our Support Team refunded the $149.00 charge deducted from your account on 11//17 and sent you a confirmation note on 11//17. We've attached a screenshot of our Support Team's reply to your email address *** to this Revdex.com response.
Please do let us know at *** if you did not receive the reply our Support Team sent on 11//17.
Thanks,
The Noom Team
I signed up for a free 14 day trial from their website. It said I could cancel anytime from the buttom of the page after downloading the app I tried canceling my subscription before my trial end so I don’t get charged about $129 . I read reviews after I had subscribed that the app was a scam. I don’t want to get charged and I want my subscription cancelled. Thanks
Hi ***, Thank you for letting us know about the cancellation confusion here. We’re really sorry to hear that you were under the impression you would be charged after formally requesting to cancel. We've investigated your case and here's what we found:We processed a cancellation on November ***, less than 4 hours after you requested it. According to our records, we've never charged your account, and will not in the future as your subscription has been deactivated. We wish you the best on your health and wellness journey!The Noom Team
I have been charged erroneously by Noom for a service I did not sign up for. I don't even have an account with the business. Upon realizing I was charged almost $200, (almost triple what I "should" have been charged if I had signed up for the service" I tried to contact the business. There is no contact information listed on their website, except an email address. Multiple emails have been sent and still no response from a live person. Browsing through their social media, there are dozens of similar complaints of lack of response and no way to contact a live representative.
Dear ***,
Thank you for letting us know about this. We are so sorry to hear that you were caught off guard by the Noom charge you incurred, and completely understand how frustrating it is to try to reach Customer Service and not be able to locate a phone number, particularly when your issue is related to finances. Unfortunately, we do not offer phone support at this time -- all support inquiries are handled via email at ***. It looks like you received a reply from our Support Team less than one hour after contacting us.
We took a look at your check out experience on our website, and it looks like you chose the 8 month program when you signed up with Noom, which is why you were charged $159.00. Please know that integrity is important to us and we work hard to ensure that, if a customer requests to cancel within their 14-day trial, their subscription gets canceled before their charge date. Unfortunately, it doesn't look like you requested to cancel the subscription at any point which explains why you were charged. Please keep in mind that Noom Coach is an app, and though you purchased on the web, you need to follow the instructions we give after purchasing in order to install Noom so you can use the service. We noticed that you never created a Noom account, which explains why you were so confused by this charge.
We're deeply sorry for all this confusion, and hope that we see you sometime in the future so you can experience what Noom is all about.
Very best,
The Noom Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response I finally received via emailing the support address completely ignored all my questions. A refund is all well and good but it shouldn't have to take a consumer filing a formal complaint with Revdex.com to get a response. Only AFTER I submitted a complaint did I hear from a "live" person, who did not address any of my original concerns. There was no dialogue. The amount of similar complaints on Noom's various social media presences is staggering. A blanket email with no personality and no attempt at responding on an individual level is a terrible model, ESPECIALLY when you are withdrawing funds from accounts.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
We are so sorry to hear about the frustration, and that you didn’t find our responses satisfactory.As mentioned in our initial response to you, phone support is not offered at this time -- all support inquiries are handled via email at ***. We also provide customers with a contact form they can use to get in touch with us directly ***. The response you received from our Support Team was not in reaction to your Revdex.com complaint submission. You would’ve received a response despite having complained to the Revdex.com, because we reply to all paid user inquiries. We mentioned this before but want to reiterate that we have a dedicated Customer Support team here at Noom that monitors all refund and cancellation requests at *** (the email address we give all customers in their payment confirmation email) Monday - Sunday, between the hours of 9AM and 1AM EST. It looks like it took our Support Team 48 hours to respond to your request, we apologize if this is too long, but this is the current SLA we are able to provide to customers. You mentioned you don’t have a login with Noom. Noom Coach is an app, and though you purchased on the web, you need to follow the instructions we give during the purchase process that explain how to install Noom so you can use the service. We’re not seeing that you ever activated your subscription, which would explain why you were never connected to a Goal Specialist or Concierge. Please know that integrity is important to us and we work hard to ensure that we equip customers with the information they need in order to cancel and that, if a customer requests to cancel, their subscription gets canceled before their charge date. We’re so sorry that you were unable to cancel. The state you were in when wanting to cancel is one that customers shouldn't find themselves in if they follow the installation and purchase instructions we give post-purchase (we also send a text message to the phone number you give us on the check out page with install instructions). We will work on making additional cancellation materials that explain what to do for users in the same state you were in at the time you wanted to cancel. We wanted to mention that it is impossible for us to get access to a customer’s payment details, or email address without that info being given to us. If you beleive someone signed up on your behalf, or with your credit card/have no recollection of signing up for the program, we encourage you to cancel your credit card in an effort to prevent any acts of fraud going forward. Sadly, a lot of our bad Facebook and Instagram reviews come from users who forgot to cancel, or followed incorrect cancellation instructions. We find that a handful of users who leave bad reviews ended up purchasing on the web, but never installed Noom Coach or activated their subscription (same situation you were in), so they were under the impression they didn't have anything to cancel. We are currently looking into ways to make this more intuitive. Thanks for your submission. Enjoy the holidays! The Noom Team
Signed up for free trial. Canceled within allowed timeframe. Received an email from their support team stating that they have canceled my subscription (I have this email). I have been charged $99 on 6/, 8/*** and 10/*** via *** that I have not authorized. I would like a refund for my money.
Dear ***,
Thank you for submitting your complaint. We're so so sorry to hear that you were charged multiple subscription fees after having requested to cancel your Noom subscription. We have record that you canceled in May, but it looks like the cancellation wasn't fully processed. We have ensured your subscription is canceled, so that, going forward, you will not incur any additional fees from Noom unless you purchase a new subscription.
We have attached refund receipts to this message.
Please allow us to apologize for the negligence here.
Thank you for trying Noom and enjoy your weekend!
The Noom Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was charged $297 and have only received $198 back. Please refund ALL charges since I canceled in May. I was charged $99 in June, August and October. I can show these charges on my *** account as well.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Hi ***,
Thanks so much for your reply, I'm so sorry you had to reach out about this same issue a second time. We just issued the third $99 refund to the card we have on file and have attached a receipt here. The total amount we have refunded your account to date is $297.00.
Please let us know if you need anything else.
Very best,
The Noom Tam
I visited the Noom website to get information about their service. I decided against making a purchase, but was charged $99 for a subscription service. The company doesn't answer its phone (just a recording with an email address), and their email address is returned undeliverable. There's no way of contacting anyone in this company, so I've had to cancel my credit card and get a new one, then contact all of the companies that charge that card (phone, cable, etc.) at considerable inconvenience to myself.
Hi ***
We're so sorry to hear you were caught off guard by the subscription charge. We have a dedicated Customer Support team here at Noom that monitors all refund and cancellation requests at *** (the email address we give all customers in their payment confirmation email) Monday - Sunday, between the hours of 9AM and 1AM EST.
Please note, we also have various FAQ pages in addition to our Support Team where customers can find instructions on how to cancel (***)We deeply apologize that you had difficulty locating these cancel resources. Please know that integrity is important to us, and in no way do we intend to surprise-charge our customers. Many customers that want to continue their Noom Program want to do so without interruption which is why we keep a subscription active unless we receive a request to cancel. We did not receive a request to cancel from you until after your charge went through, which explains why the subscription was never canceled during your free trial. We will be exploring ways we can be more explicit about subscriptions recurring, and greatly appreciate your feedback and letting us know it wasn't clear.
We have refunded the latest charge made to the card we have on file as a courtesy.
Have a great weekend and thanks for trying Noom.
The Noom Team.
I paid for a 16 week membership. Since starting the program over 2 months ago, I have contacted the company numerous times with questions and concerns, first through their online form several times, with no response, then through their email address. I received one response, and since then, no responses again. They advertise that their program provides both a "Group Coach" and a "Goals Coach". The Group Coach provides limited input. And the Goals Coach has provided me with no (or inadequate) assistance or service. I requested a new coach, with no response. I then requested a refund, with no response. I am now demanding a refund due to false advertising and lack of response and customer service.
Dear ***,
We are so deeply sorry for the subpar customer experience here. We checked all of our backend platforms, but could not locate any record that a Contact Support Request form was submitted before October ***. It is possible that the platform responsible for ensuring contact form submission was down, but all forms end up in a repository, regardless of their delivery state, and we were unable to locate any from this email address (***). That said, we really wish we could've done things better here, and completely understand your frustration. Your support emails sent after October *** were not handled with the amount of care they should've been, and we're so sorry you went through such a negative experience with us :(.
We've issued a full refund to your account. Please don't hesitate to let us know if you need anything else.
Cheers to your health,
The Noom Team.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved. They have given me a full refund. Thanks!
Sincerely
I tried to contact Noom.Inc regarding a new acct at *** when unable to do so. I tried again with ***..
I tried to pay for the service using my credit card as well as my *** account. Both gave me an error message. I called my bank and canceled that card after reading reviews.
I tried contacting them again then sent them a message requesting they cancel the membership. A few weeks later I noticed my *** acct authorised a payment of $129.00 to NOOM. I called *** and disputed the payment. And once again called NOOM to ask for a reimbursement. Still no answer.
Hi ***,We're so sorry to hear about the trouble you experienced signing up for the Noom Program, creating an account, and later getting your subscription canceled. We completely understand how frustrating that must've been for you, and wish we could've helped sooner.It looks like you contacted us for the first time on October *** around 2:24PM EST, and received a reply from our Support Team around ten minutes later (we've attached a screenshot of you correspondence with our Support Team for reference). We apologize if you didn't see this email. As mentioned there, we were unable to locate an account or subscription associated with ***, the email address you used to reach out. We appreciate you supplying us with your other email address, *** in your Revdex.com complaint as we were able to locate a single subscription associated with it. We've issued a full refund to your *** account and canceled the subscription to ensure you don't incur additional fees going forward.
We are so sorry for the negative experience here and wish you could've given Noom a try!
Enjoy the rest of your week.
The Noom Team
I signed up for a 14 day free trail for the NOOM Inc. app for my phone. I was never able to get it to work on my phone. I looked on their website and there is no direct way to cancel the account. Their website says to contact a coach but I don't have one since I was never able to get the app to work. The phone numbers I found do not have options to speak to people and redirect you back to the website. and hang up. I am unable to find email addresses to request my cancellation. I haven't found anyway to contact them.
Dear ***,Thank you so much for letting us know about the confusion here. We’re so sorry to hear that you had difficulty installing Noom and locating our Customer Support Team. We completely understand how you felt stuck not having anyone to reach for help. We do have a dedicated Customer Support team here at Noom that monitors all refund and cancellation requests at *** (the email address we give all customers in their payment confirmation email) Monday - Sunday, between the hours of 9AM and 1AM EST.
Our Support Team wrote you two emails, one was sent October *** (to ***), the other on October *** (to ***). Both of those emails state that a charge was never processed to your account. Your trial was canceled within the allotted 14-day window, so you were not charged a subscription fee.
Please let us know at *** if there's anything else we can do to help you out.
Thanks,
The Noom Team
This company offers a free app attached to some kind of ludicrous fee of $149 that they won't bill for weeks. I cancelled the APP when I realized the program was nothing that I wanted or could use- and they proceeded to charge me through ***. I am demanding a full refund- but there is NO phone number or even email address in order to contact the company. You have to download the app AGAIN in order to contact anyone.
Dear ***,
We're so sorry to hear you were caught off guard by the subscription charge and want to do everything we can to turn your experience around for the better. We have a dedicated Customer Support team here at Noom that monitors all refund and cancellation requests at *** (the email address we give all customers in their payment confirmation email) Monday - Sunday, between the hours of 9AM and 1AM EST.
Please note, we also have various FAQ pages in addition to our Support Team where customers can find instructions on how to cancel ***We deeply apologize that you had difficulty locating these cancel resources.
Please know that integrity is important to us, and in no way do we intend to surprise-charge our customers. Many customers that want to continue their Noom Program want to do so without interruption which is why we keep a subscription active unless we receive a request to cancel. We did not receive a request to cancel from you until after your charge went through, which explains why the subscription was never canceled during your free trial. We went through your check out experience to make sure you received the notification that you would be billed at the end of your 14-day trial. We've attached a screenshot of the notification you received on the checkout page before submitting your payment information to begin your 14-day trial.
The charge processed on 10/*/17 was refunded the same day. Your subscription has been canceled and you will not incur any further charges from Noom unless you purchase a new subscription. We will be exploring ways we can be more explicit about trials expiring after 14, and greatly appreciate your feedback and letting us know it wasn't clear.
Thanks,The Noom Team
I tried to sign up for noom's services about a month ago, and, when I went to submit my payment, was told via a message on their website that my *** payment could not be processed at that time. I never received a payment notice, or, confirmation that I had set up an account, login information, account activation, etc. This morning, a month later, I was charged 129 dollars by noom for their services that I never received, via that same *** account, and saw that it had been authorized for recurring payments to them in that same amount. I am not even able to officially cancel an account through their website because an account was *never created for meand I have no login information and have received no services.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
Signed up with this faulty company. Entered all my info (including payment). When it came time to create a login, it never worked. I tried creating new passwords and when I entered them none of them worked. I thought oh well that's disappointing, since my account setup was incomplete I wasn't concerned about being charged. To my shock I WAS charged for a service I couldn't even access. Looking at my statement, they first charged $39 then increased it to $59 the following month! This company has scam written all over it! They have no customer service, just a voice recording with no one to talk to, can only access them through email.
Hi ***,
Thanks so much for taking the time to submit your Revdex.com review. We're really sorry to hear about the confusion regarding the start date of your trial and subscription. The trial is activated the moment a customer submits payment information, regardless of whether or not they end up taking the necessary steps to activate the trial within their Noom Coach account (since the trial is activated the moment you submit payment, and we don’t have access to your personal device, we have no way of knowing whether or not customers take the necessary steps to activate the trial within their account).
I’m sorry it wasn’t more clear that you would need to cancel your trial within two weeks of purchasing (regardless of whether or not you're using thetrial) to ensure you’re not charged and your subscription is canceled. We were unable to find record that you contacted our Support Team for help on this. If you ever have questions regarding your Noom subscription, or need help with your account, please reach out to us at ***
Someone from our Support Team has gotten in touch with you to discuss next steps.
Thank you, The Noom Team