Noom

Very poor communication. Get your information then there is no support . Very difficult to cancel and they have all of your information. Don’t trust them. Buyer beware.

Would leave zero stars if possible. This has been the most absurd "customer service" situation I have ever experienced. there are no working numbers to call, the email support, and "concierge" are a total joke. I deactivated my account using their website (which the page has since been taken down) and then I was charged before my trial was even up, tried to reach out to get it resolved to no avail. disputed the transaction with PayPal so hopefully, I can get my money back from this insane scam. DO NOT FALL INTO THIS TRAP!!!!

Cancelled in plenty of time before my subscription was over. I even received confirmation from my personal goal specialist that my subscription was over. They still charged me $90, out of a secondary bank account that I do not keep $90 in. So, of course, I was also overdrafted and charged by my bank. The program was great. Really good info, and the group was a great feature. The Goal specialist was useless, but I actually liked the program. Too bad they are so sneaky.

I signed up for a free trail and then select a $20/monthly program. I was even charge for the free trail. However, before the trail was up I was charged $159 for 8 months. I am having difficulty contacting the company to find a resolution as there is no phone number listed to call. I didn't even receive a receipt for the charge or a warning.

Noom charged the wrong card and created a horrible situation with my bank account. I was told my refund would hit my account in 2-3 business days, after waiting nearly 4 days to get a reply from their customer service team, and needless to say it's day 5 and I still don't have my refund and I over now over $78 on overdraft fees because of this.

I wouldn't recommend Noom to anyone; it's an absolute scam. I canceled my subscription before my trial period ended and was STILL charged $129. I message my "coach" four days before the trial ended and got no response. I messaged again the following day. I received an automated response that they've "turned off auto-renew on my subscription." And yet on 8/7, I was still charged for a full year's subscription. Customer Service is non-existent. I've emailed their customer service team and messaged my coach again and have received no response. I can't send a facebook message or reach anyone by phone. I've now disputed the charge with my bank.

They won’t let me cancel my subscription—no response through the app when I request to cancel.

This company is a scam. They advertise expert guidance and customized diet plans which are blatant lies. I’m in a trial period and realized very quickly that I didn’t want to carry on, but am unable to cancel. Their cancellation instruction is to send a message to your ‘coach’ which is in fact a bot. I have sent cancel every day for 5 days and nothing has happened. I’m going to have to cancel my credit card to avoid payment going through. This is unacceptable and surely illegal! DON’T SIGN UP!

Noom will not respond to emails and there is no other way to contact them. They will take your $149 and then require an additional $44 month fee.

Over charged me 129$$$$$ durung a free trial period..then there is no way to contact anyone.

Even though I canceled my subscription before the trial was up, I was charged 159$ and they haven't responded to emails for reimbursement.

I signed up for a free trial for this service which was meant to last 14 days. It states in the free trial agreement that if you do not cancel the free trial you will be automatically charged. After about a week I quit using the services because it left much to be desired so I attempted to cancel however figuring out how to do so sent you on a wild goose chase. Finally two days before my trial was supposed to end I contacted my coach per Noom policy and let her know I wanted to cancel. Well it turns out my coach was only available Monday through Friday so when I sent my message Friday morning and Saturday mid day I was unable to contact her. However I thought its okay I will chat with her Monday because that is what is supposed to happen but I also contacted customer support just in case I need to cover myself. I received a reply from customer service saying that got my email but not to reply because it would hold up the communication process. Finally on Monday after not hearing from my coach all day I message her and tell her I would appreciate her response to my request. She told me she didn't know why I would bring it to her and that I should contact support which needless to say infuriated me. So at 1am on Tuesday morning I get an email telling me they canceled my auto pay but I would still have access to the service for this billing cycle and low and behold they charged my account $129 dollars for this crap service. Then to icing the cake of crap I receive a message from the system via my app letting me know my service was cancelled but I could still use it this cycle if I wanted to speak to my coach. I immediately responded to my email from that morning and request a refund but have now been completely ignored and ghosted by the company. This company and service is an ABSOLUTE SCAM!

These jerks are nothing but a scam. I trialed their service for a day or two then tried to cancel. But they make it impossible to do so. I uninstalled the app and these *** waited till today and took $129 bucks out of my account. There are tons of other complaints about these parasite company.

I absolutely LOVE noom. It's been everything promised and more. I'm on week 5 and there's something new every day... It's the only weight loss program that has ever worked for me.

I stupidly did a 14-day trial for $1. But, in order to activate my account I had to download the app, which I did. In order to cancel my trial, I had to "contact my coach" via the "blue chat bubble." But, there were no chat bubbles and the UPID emailed to me that you must enter to talk to a coach was "already redeemed" and I was left with no options as they do not respond to emails at all and there is no other contact method. And, so they will attempt to withdraw $159 in a few days as they have cut off all ways for me to contact them. Luckily I can remedy this as I used *** but had I not, I would get billed for a service I cannot access and do not want. This is criminal in my opinion. DO NOT USE NOOM.

I was charged 130 USD without being notified that this was going to be done. I wasn't sent a notification that my free trial period was over and I didn't give any consent of wanting to stay subscribed to the "program". I am a student in a foreign country and request my money back to be able to pay for school. I have sent multiple emails and messages through the app and I haven't heard from them. I demand for my money to be refunded for I never agreed to paying so much money for this.

I was sent an advertisement through email for this company while on vacation. I dont remember much about it. I looked at the ad but never set anything up.
Two weeks later, I see they have charged me $159 for a subscription. I advised them immediately I did not authorize the charge.
Their customer service replied I had to cancel within the trial period, but I did not set this up!
I want my money refunded. I have also disputed this through Paypal.

I downloaded the Noom app and signed up for a two-week free trial followed by a monthly subscription priced at $20.00 per month. This is what I agreed to during the sign-up process and that is how all subscription information was presented to me at the time of registration. However, once the two-week trial was over, $159.00 was charged to my bank account by Noom. I made several attempts to contact the business with no response. Their website instructions say to contact the goal specialist in the app, who appears to be nothing more than an automated bot. The website also suggests filling out a support form. I did both of these things and did not receive a response for days. When the goal specialist finally responded over 48 hours later, their response stated there was nothing they could do about the charge but they would send a cancelation request to account management for approval.

Noom Inc had no listed phone number available. However, I did find one using a search engine. I attempted to call Noom but the phone number only connects to a prerecorded message referring people to the support form. I filled out another support from and still received no response. At this point, after not receiving a response from Noom I contacted my bank and reported the fraudulent charge on my account and pursued action through my bank.

Now today, four days after my initial complaint and immediately after my bank returned the money Noom withdrew from my account without authorization, Noom has sent a response to my support request stating that I must have been confused about what I was signing up for, but they do not give refunds. The only solution they offer is an apology and suggest to keep using the app until the subscription I asked to be canceled immediately.

I never received any confirmation or subscription details.

The app is good for taking calories and I like the coach. I don't like that I feel tricked into a 14-day trial. It is really a 13 day trial and on the 14th day you get charged $129 non-refundable charge.

I personally had a temporary subscription to try this noom product and as a result it was difficult to get in touch with any of the coaches and we didn’t connect to contact them you must have a downloaded app leave a message and within two or three days someone supposed to get back with you, life gets in the way as you know and I had taken a fall and fractured my C5, C6, C7 vertebrae and noom was the last thing on my mind. When I realized that I had been charged not only once but twice I attempted to call them it took me almost 2 hours to find a phone number and all you can do is leave a message I never received received a return call back not once I had to go to the support site and leave a an email for which I received a automated response the first response I received said that they were sorry to see me go but no refunds that I would have available their services until the end of my subscription. No additional information to support or even inform me as to the end of this subscription date I had to start the process all over again to request that information they are difficult to speak with difficult to talk to and certainly not the end of my search for help when it comes to weight loss they are just the opposite. My opinion is there money grubbing and doing the least possible to help you out. Supposedly they only have 20 employees for the number of individuals who are signed up For services unfortunately I didn’t do a Revdex.com search and that’s my bad but I am going to post this as many places as I possibly can for them to find.