Noom

Scam
They will lure you into a 14 day trial and then charge you a non-refundable $129 for 4 months even if you didn't use the app past two days.
If you want to cancel during the 14 day trial, they don't have any easy option except getting in touch with support.

Cancelled my membership before trial was over, they still pulled money out if my account. I contacted them and they did refund me and confirmed cancellation. Months later unexpected they pulled money out again with authorization or warning. I contacted them immediately via email they did confirm a refund, but that takes a few days to hit account. In the meantime, I ended up with an overdraft because I do not keep extra money in this account. This over draft was due soley to their mistake. I requested reimbursement and said I would provide proof they state they cannot refund that as they have refunded all money they have charged and cannot refund above that. I am FURIOUS and want to warn everyone be cautious about allowing them to pull your money automatically! Keep in mind you cannot contact them in any form except email. They do not provide you a phone number. Be cautious they are sketchy!

Echoing another user - this review is only 1 star because there's no option to leave one for 0 or negative stars. After cancelling the trial because of account issues I was assured I would not be charged. Flash forward two weeks and TWO charges of $127 went through my card. I have been trying to get a hold of a competent (or any for that matter) customer service rep for the past few weeks to no avail. Upon FINALLY hearing from someone after I threatened to report their company I was told "you already cancelled and haven't been charged so you're all set". This "business" is one of the biggest scams I've ever seen and doesn't even deserve to be operational.
Do not try this trial, or sign up for the course. There are much better apps that will not charge you over $250 without your permission, and then leave you to file a dispute with your bank.
Pathetic.

Signed up for $1 trial. I was immediately charged $1 + $59.99 for a meal plan that I did not sign up for. No meal plan was sent to me either. No response to emails. No response to anything on the app. Truly a disappointment.

Scam, was charged the 2nd quarter, it is not clear that they have recurring on auto, then they said they stopped it for the next quarter but billed me. Don't sign up. You can't cancel.

I signed up for a free trial with noom. I never downloaded the app on which they do their business. Having never used the product, I was charged $149. Apparently this is their business model - many people on Facebook, online review sites like *** report getting ripped off by noom.

Would give -5 stars if possible!! This company does not provide clear terms of service. They offer you a 14 day trial for $1. Once you've paid they provide instruction for downloading the app & getting started. Nowhere in the app includes policy or terms of service. After your 14 day trial they automatically debit a 4 month membership fee costing $35 a month plus tax, from your account without you signing up for, or agreeing to a membership. The only way to cancel is by texting "cancel" through the messaging on the app. The link to their customer service support via email is bunk. They will respond to your cancellation through the app, sending you an email confirming your cancellation, but when you email customer support with a complaint they will ignore you. Their 800 number is only answered by a voicemail message with no options to speak to a person, it only gives verbal instruction on how to cancel through the app messaging and spells out their customer support email. Everything is a dead end. The app doesn't provide a good service. Most cell phones already have a health app installed that counts your steps/day and you can log your meals. This app doesn't even count your steps. This is an illegitimate "business" pretending to provide a service which is poor. They don't clearly allow people to choose a membership so that they can steal your money without your consent.

After reading some of the horror stories on here about not receiving refunds for unused services, I had feared that I would become just another statistic in that category. However, after cancelling the "subscription" on the application, and sending a request to have this cancelled, this provider gave me a full refund in less than a week. While I was initially questionable about the tactics this business was trying to make (it seemed like a scam at first), it does look as if it was just an honest mistake, and they took full responsibility in correcting it.

Noom makes it difficult to cancel the subscription to their services. I had to google how to cancel. Additionally even though I have not used services and tried to cancel on the same day I was billed, I only received a partial refund. I find this highly suspect. I know of no reputable business where one is not given a full refund especially if services are not utilized. My goodness, I could return a pair of shoes that I had worn and get a full refund. This appears to me to be some kind of scam. Based on their rating it is would appear that they have had numerous complaints. This business should be shut down.

I purchased the Noom app which walks you through weight loss goals. Then I got to a screen where I had to pick a plan and pay. I didn't have enough information to choose a plan so I deleted the app and planned to do more research. Before I had the chance, PayPal informed me of my $129 purchase of Noom. I am currently disputing the charge. I wanted to cancel my account and avoid incurring more costs, so I put the app back on and tried to get to the screen they say you need to reach to cancel your subscription. But I hit the purchase plan screen again. I would have to pay more money to cancel my account. At this point, they can charge me for things I am not receiving and I cannot cancel my account without paying them more.

I wish I had checked here before subscribing. Just got charged $150 after a year of inactivity with no email or other notification. Jumping through hoops to cancel, then still being charged ... They refunded half but I still feel completely scammed. Buyer beware.

I used their free trial in the app in July 2018. My phone dropped and now my new phone is not able to download or use the app. They have now billed me in August 2018 and November 2018 and when I try and contact them their site says you have to have the app to cancel the account. As this is not possible , I feel that they have incorrectly billed me and now I want to cancel my account and have my money refunded ASAP. If I cannot resolve this I will be reporting them to the Council for Health professionals since they advertise themselves as a health app

I attempted to cancel a subscription with them within 24 hours of the end of a 14 day free trial. They offered a free trial which actually cost $1, I was enrolled into an 8 month contract with them unknowingly. My card was charged $159 with no option to choose another subscription plan that would be shorter or less expensive. I decided at the end of my trial that the program wasn’t for me but was told absolutely NO refunds. I am out $159 for a program that doesn’t work for me and was never given any other option for something monthly. I shouldn’t have to pay for an 8 month contract and not get a refund if I’m unhappy with the service.

This is one of the most eggregious ripoffs ever. I tried counseling as soon as I learned that I had to install the apron a cell phone. Despite emails and a promise to get back to me they charged me $159.00 for absolutely nothing. I am going to warn every site that I can about his scam that they happen to advertise on TV. Thieves!!!!!

They are hiding from their customers. They make plenty to answer a phone. If my coach can't help me with a billing issue no one will respond even when you contact them several times for weeks. They've taken my money and run for the hills. Bad company. Do not join.

I tried a 14 day trial and before the end of my trial I tried to call to cancel the subscription and the phone number is just a recorded loop. I have sent several messages to which no one has responded. In the mean time $150 was taken from my bank account for a 6 month subscription.
I was hospitalized for an illness and did not have access to the app on my phone. There HAS to be another way to cancel this program aside from using the app. There isn't though and

I signed up for their free trial (an app). I had to provide my credit card information and was told I had two weeks until I would be charged $99. A few days later, I decided to end my free trial and not continue with the service. I followed the instructions on their website on how to cancel my free trial. Noom states that you have to go into the app, chat with your "coach" and let them know you want to cancel. I went to my the messaging system on the app and messaged my "coach" that I wanted to cancel. No response. I messaged again a few hours later and no response. I could not find an email or phone number to call. I Googled this company and found numerous reviews online where this same situation has happened to many people. I had to call my credit card company and ask them to stop any payments to this company should they charge me (I still technically have 9 days left in my trial).

I emailed the company to cancel my subscription and one of their employees responded (Nov ***) saying the account was already cancelled and there would be no charges. I was charged $129 and when I asked about getting the refund (Nov ***), I received no further responses. I have not used the application since I never received my UPID I was supposed to get to set up my account in the first place.

They get one star only because I cannot leave a review of zero stars. I am not in the age bracket of the normal user, but I thought I would enter for the trial. I never used it one time. I was late in asking for a cancellation by one day. They already charged my account $129. It's impossible to reach anyone to discuss the matter. Scam, scam, scam!!!

I logged on and decided to try Noom,but not knowing that I had to download and app on my phone ..I agreed,but it states that I can cancel at anytime right away on the same day I tried to cancel and I couldn't get ahold of a live person and on the noom web site it tells you that you have to have the app.I have tried twice I send an email and no response. They have taken $149.00 from my bank account I want it refunded ,but to no avail .I can not afford for them to continue taking the monies out of ny account.Please ,Please help me