Noom

offers a 14day trial for $1.00 then charged my 2x, also did not say that I have to have a app to use. I do not own a smart phone nor my laptop will not accept apps. Tried to contact them 3x times w/o a response, plus the only way to cancel is thought the app. No phone # either. I will be contacting AMX my CC to dispute and block any further charges from them.

I signed up for the 14-day trial, and THEN did research. I hope others don't make that mistake...I thought this was an alternative to ***. Wrong. What bad business practices, to make customers jump through hoops just to be able to cancel and then many times it seems not offer refunds. I used the "blue bubble" and immediately asked to end my trial. I told "Eva" in the conversation that I was taking screenshots of everything to save for my records that I wanted to cancel, listed the email the account was associated with, the date, etc...so that it was all there in the conversation for the screen shot. She did respond and say my account was cancelled. Praying that is the end of this, and I don't see any surprise charges show up. :(

I’m having success with the program! My goal specialist is working with me to provide tools for dealing with triggers. Learning a ton!

I have tried to contact Noom Inc. several times over the past 8 days (since 10//18). There is no confirmation that any of my tickets have been sent to Noom for review. Now, I am trying to cancel my subscription before it auto-renews.

My issue is that I signed up for Noom over a web browser. I agreed to the 14-day free trial. AFTER upon entering all my card information, I was informed that I would need to download the app in order to access the service. However, I do not have a smartphone, and I am therefore not able to download the app. I was going to cancel my subscription as to not be auto-renewed, but the only way to cancel the subscription is to download the app. I have submitted several tickets. The site says "someone will contact you shortly", but no confirmation e-mail or anything is ever sent. Absolutely terrible customer service.

Noom has no problem taking your money through web-browser, but it's not so easy to cancel.

Noom has the worst customer service. I have not received any replies to the 5 tickets I've put in.

This is actually 2 fold. I am having problems with being charged but also there is no customer service to talk to or contact. I signed up for a free 14 day trial, using my current email address. When I installed the app, it did not come to a welcome page, as the company stated it would. As I investigated, I found out that I had installed just the app, with a different email address, several months back. There is no way to change email address within the app. I sent several emails to support and never received a response. Now, I have been charged for a 4 month subscription that I cannot even use and the only way to cancel your subscription is within the app, using the blue bubble chat icon and informing the "coach" to cancel. I do not have this blue bubble chat icon and have reached out to the company several times by email, because that is the only way to contact the company. I have tried calling the number listed on Revdex.com and it is just a recorded message stating that if you want to cancel, to use the blue bubble chat icon and if I dont have the app, to download it. I have the app, I have tried following the instructions and still no blue bubble chat icon and still no response from support. I WANT THIS CANCELLED

I gave the 14 day trial a go last year but wasn't feeling in the right place in myself to actually join properly. Cancellation for me was quick and painless. It said right in the app how to cancel (message your goal specialist in the app and tell them you want to cancel) I got a reply the next day confirming my cancellation.
About 3 months ago I decided to give it another go. Again, the 14 day trial but this time I had a chance at an 8 month deal for a really great price. I also went for the meal and exercise plans and was charged right away for those.
Unlike most of these reviews/complaints, I have had a fantastic experience. Great communication. Great articles and information. Very educational. I haven't needed to contact customer support at all, so I really can't comment any further than I already have.
In short, my overall experience has been wonderful and I feel more motivated than ever to continue on my weightloss journey.

If I could give zero stars I would. This company is absolutely awful! You cannot speak with anyone. The 347 number listed? That's just a length voicemail about how to cancel your subscription but you can't actually speak with anyone. And the blue chat bubble? Good luck. You''ll have a circular conversation until you fall to the ground.
Don't do it!

I signed up for a free trial and when I went to cancel, I couldn't figure out how. I tried to send a message via their website under the Cancellation topic but I couldn't so I ended up sending a message under the General Inquiry topic. I was told it was too late to cancel and that they were charging me for a 6-month subscription. I can understand if they just charged me 1 month for canceling 1 day late but not 6 months!!!

Noom advertises it's billing at $19 per month. They state that you can start with a 14 day free trial, and if you don't cancel, you will be automatically enrolled. I enrolled in the free trial, and was one day late in canceling. I figured I would only be charged $19, but was outraged to see that I was automatically enrolled in an 8 month plan and was charged $159. When I asked for a refund, they said that they had followed their policy. It may have been somewhere in the fine print, but the advertising is extremely misleading, and it is outrageous to trick someone into paying $159.

I LOOOOOOOOOVE Noom!
My coach is AWESOME, super helpful and sweet. Articles are funny and app is great.
Two thumbs up!
Best of all, so far I've lost 19 pounds!!!!

Tried to cancel my subscription on the last day of my trail, and my account was charged $159. The only way to cancel the subscription is to "chat" with a customer representative (otherwise known as your "coach') No response. Cancellation is impossible! Hoping that Noom will cooperate with *** and refund my money.

I signed up for a free trial and MONTHLY subscription with this online diet/exercise program. I did not like the program at all, but found it impossible to cancel my free trial as their website did not allow you to cancel from your account page and their phone numbers only led you to a voicemail which directed you back to their website. In essence, they made it impossible to cancel. You can't call them, they don't respond to emails, you can't cancel from your account page, and they direct you to "download" something in order to cancel via some automated chat program. Ridiculous. It would appear to me (and this is my opinion) that they are intentionally putting up obstacles to cancellation in order to prevent you from doing so. They then charged my bank, via PayPal, $159 - or eight months of service, not one month of service - after which they refused to refund. I agreed to pay ONE MONTH of service, but not EIGHT MONTHS of service. I feel they make it difficult if not impossible to cancel just so they can keep people's money and in hopes that most people won't diligently pursue a refund (and again, this is my opinion). And I feel strongly that practices such as this are sneaky, dishonest, and quite frankly a scam. I am very upset at their practices and essential "theft" of $159 from me (and clearly from other hardworking folks as well, judging from the number of complaints they've received).

This service is horrible they do not provide any valuable weight loss info and they charge your for months and refuse to refund if you cancel.

I cannot contact them to tell them that I cannot download their app. I cannot even find their app.
The phone number is only a recording. I haven't been able to talk to anyone yet. I was forced to put an alert on my credit card to stop them from charging me for membership. They say you get a 14 day trial but that is a scam!!!!! Don't even bother with Noom.

I wish I could give NO stars! This company is a trap! I thought there were laws about this kind of thing....NO way to unsubscribe without first completely installing their app and filling out a profile with all kinds of personal information so you can get access to their "Coach" who is the only one who will unsubscribe you. THIS IS WRONG on so many levels, and I've read reviews who say even then they don't unsubscribe you. I am thinking of filing a small claims suit just to put it on the record in the courts somewhere. They are only there to charge you in-app charges that they didn't advertise and then make it IMPOSSIBLE to cancel. RUN do NOT WALK AWAY from this company!

I enrolled for a two week free trial of this program. The last day of the 2 weeks would be today, 9/, however yesterday I was billed. I was billed one day early and therefore unfairly.

This is a horrible program. I was not given any warning before my subscription was “renewed”. I haven’t been able to sign into the program for months and only found out I had been charged when I saw it on my card. When I contacted the company the sent me a screen shot from over a year and half ago saying that it was proof I once had an account so it was my fault and they refused to give me a refund. The screen shot they sent was a question about the app and issues I was having.
Don’t even try this product because a year later you’ll regret it.

I wish I could leave ZERO stars. Worst company ever. DO NOT USE. I signed up for the 14 Day Trial and the Meal and Fitness plan. My card was charged a dollar for what I thought was a free 14 day trial and my credit card was immediately charged $59 for the meal and nutrition plan. I filled in all appropriate information on the website necessary for setting up my account and unfortunately, there was an issue setting up my account. When I tried calling the 1-800 number provided (which was impossible to find), a recorded voice mail sent me to an online customer service page. I placed an email inquiry and did receive a response from Rebecca Collins the same day I signed up. I responded immediately to Rebecca Collins (through email) with the information she suggested I provide to help activate my account. She never responded., I waited 4 days before contacting her again, this time, I emailed how dissatisfied I was with the company and expected a response immediately before taking more drastic measures. I contacted her again, after hearing nothing. I have never been able to speak to ANYONE to even access my account and my 14 day "trial" is almost coming to close. I haven't been able to use this service at all. This company's customer service is non-existent! Save yourself the hassle and steer clear of this horrendous company.

BE CAREFUL!!!!! Noom is a fraud they take money from your account!!!!!

requested a refund because I did not use the program. Was unable to find a phone number to speak to someone yet all they have is communication via the computer. I was charged $159 for something I never used. there was a 14day trial and it had passed, again I never used any of their information. I do have numerous emails to say I could not get a refund due to past my trail time.