Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is less than satisfactory but I'll accept
March 5, 2018Dispute Resolution DepartmentCase Manager/Dispute ResolutionRevdex.com Complaint DepartmentRE: Complaint Case # [redacted] Consumer: [redacted] *** Case Opened: 2018-02-23To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 23, 2018.While we cannot share specific details in this public response, our auto operations division contacted thecomplainant to address the concerns.Sincerely,Auto OperationsState Farm Insurance Companies
October 11, 2017 RevDex.com 8100 N University Peoria, IL 61615 Re: BBB Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 4, 2017. While we cannot share specific details in this public response, our claim department... contacted the complainant on October 11, 2017, to address her concerns, and we have reached a satisfactory resolution. Sincerely, State Farm Property Complex Claims Department Phone: 844-292-8615 State Farm Insurance Company
I am rejecting this response because:I did not advise I was satisfied I was o only advised the check was being cut and mailedThere was no response regarding the amount of time it took to complete the request or the interest my funds accrued while they held my funds
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12104124, and find that this resolution is satisfactory to me They paid the amount owed Thank you for your role in resolving the matter I got called from headquarter, the claims department, and the agent Interesting how they had to wait to have a complaint and third party involved to act thanks againMx***
March3, 2017To Whom it May Concern:In regards to your response, I am rejecting it because none of my issues were addressed First of all, I asked that State Farm Headquarters handle this matter I got a phone call from a lady that said she was with the Claims Department, not headquarters, and all she did was repeat the same lies that everyone else has been doing since State Farm opened this illegal claim Second, attached is the voicemail I received from a Claims Manager named, Brittney, stating the clear facts that my conversation with the claims department (which originally I was unknowingly transferred to them by my local State Farm insurance agent ) was for information only and it was not for opening a claim I would suggest that you listen to the voicemail.Third, NEVER in my entire life have I been so mistreated by a company such as State Farm has treated me I have been a loyal customer for over years with State Farm, never have had to open a claim, or never had one opened against me Finally, State Farm has made a huge mistake by illegally opening this claim for whatever reason (maybe to meet your quotas for the month) and refuse to admit that you have made this mistake and own up to it One of your agents have made this mistake and I expect State Farm Headquarters to clear this matter up immediately I will not be having any further telephone conversations with the claims department because they are nothing but deceitful and argumentative regarding this matter because they cannot admit they made this mistake Any further communications must be in writing.The attached voice recording should clear up this matter permanently I want this matter cleared up as soon as possible And I also have NOT received my letters of apologies, I will be expecting those as well Regards, [redacted]
February 6, 2018RevDex.com8100 N UniversityPeoria, IL 61615Re: Case ID [redacted] – [redacted] Dear Sir or Madam,State Farm Bank® received your correspondence pertaining to Mr. [redacted] and his complaintregarding our collection efforts. We understand Mr. [redacted] s concern and we... appreciate youcontacting us.State Farm Bank will be contacting Mr. [redacted] directly regarding his concerns. If anything additionalis needed, please contact State Farm Bank’s Service Recovery Team at (855) 306-4019. The ServiceRecovery Team is available between 7:30 AM to 6:00 PM Central Time, Monday through Friday.Sincerely,Bank ManagerState Farm Bank
February 7, Revdex.com N University Peoria, IL Re: Revdex.com Case Number To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 1, While we cannot share specific details in this public response, our underwriting department has attempted to reach the complainant by phone to discuss her concernsWe were unable to make contact so we are responding to her in writingSincerely, Personal Lines Fire Underwriting Department State Farm Insurance Companies
January 19, Revdex.com N University Peoria, IL Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 16, While we cannot share specific details in this public response, our Claim Leadership Department contacted the complainant on January 9, to address her concerns, and we have reached a satisfactory resolutionSincerely, Property - Express [redacted] State Farm Mutual
May 2, State Farm Insurance One State Farm Plaza Bloomington IL 61710-Revdex.com Attn: Melanie N University Peoria, IL Revdex.com Case Number: To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 28, While we cannot share specific details in this public response, our underwriting department contacted the complainant to address her concernsWe are also responding to these same concerns through the Department of Insurance and Financial Services in the state of MichiganWe consider this matter closed as we have addressed the concerns of the policyholderSincerely, Underwriting Department State Farm Insurance Companies
January 31, Revdex.com N University Peoria, IL Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 22, While we cannot share specific details in this public response, our SFPP Department attempted to contact the complainant on January 29, and January 30, to address his concerns, and were unsuccessfulOur position is firm, but we will review and consider any new information if presentedSincerely, State Farm Insurance State Farm Payment Plan [redacted]
September 11, Revdex.com N University Peoria, IL Re: Revdex.com Complaint ID Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 5, While we cannot share specific details in this public response, our Underwriting Department has contacted the complainant to address his concernsSincerely, Underwriting Services - Auto 888-275-State Farm Mutual Automobile Insurance Company
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated May 26, While wecannot share specific details in this public response, our SFPP department attempted to contactthe complainant on June 2, 2017, to address her concerns and have been unsuccessfulWe willcontinue to work with the complainant to reach a satisfactory resolution.Sincerely,SFPP departmentPhone: 888-311-
September 19, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 12, While we cannot share specific details in this public response, our SFPP department contacted the complainant on September 18, and September 19, 2017, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
September 14, State Farm Insurance Executive Customer Service P.OBox Bloomington, IL Revdex.com Harrison Peoria, IL Revdex.com Case Number: To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 12, While we cannot share specific details in this public response, our underwriting department contacted the complainant on September 14, 2017, to address his concerns, and provided a satisfactory explanation of our business practicesSincerely, Underwriting Department State Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 30, While we cannot share specific details in this public response, our auto operations division contacted the complainant to address her concernsSincerely Auto Team Manager State Farm Mutual Insurance Companies
I am rejecting this response because: No one had contacted me in response to this matter from State Farm with sort of resolution. I want my account cleared, and my money back, they did not provide a satisfactory service, and I feel that any amount I paid was too much.
January 23, Revdex.com N University Peoria, IL Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 1/16/While we cannot share specific details in this public response, our SFPP Department attempted contact the complainant on 1/19/and 1/23/to address her concerns, and our position is firm, but we will review and consider any new information if presentedSincerely, State Farm Payment Plan Department 1-888-311-State Farm Mutual Automobile Insurance Co
October 10, Revdex.com [redacted] Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 2, While we cannot share specific details in this public response, our claim department contacted the complainant on October 9, to address his concernsSincerely, Complex Property Leadership [redacted] Extension ***
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated August 30, While we cannot share specific details in this public response, our Underwriting department contacted the complainant on September 5, to address her concerns, and we have given a satisfactory explanation of her premium charge.Sincerely, Underwriting DepartmentState Farm Insurance Companies
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is less than satisfactory but I'll accept
March 5, 2018Dispute Resolution DepartmentCase Manager/Dispute ResolutionRevdex.com Complaint DepartmentRE: Complaint Case # [redacted] Consumer: [redacted] *** Case Opened: 2018-02-23To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 23, 2018.While we cannot share specific details in this public response, our auto operations division contacted thecomplainant to address the concerns.Sincerely,Auto OperationsState Farm Insurance Companies
October 11, 2017 RevDex.com 8100 N University Peoria, IL 61615 Re: BBB Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 4, 2017. While we cannot share specific details in this public response, our claim department... contacted the complainant on October 11, 2017, to address her concerns, and we have reached a satisfactory resolution. Sincerely, State Farm Property Complex Claims Department Phone: 844-292-8615 State Farm Insurance Company
I am rejecting this response because:I did not advise I was satisfied I was o only advised the check was being cut and mailedThere was no response regarding the amount of time it took to complete the request or the interest my funds accrued while they held my funds
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12104124, and find that this resolution is satisfactory to me They paid the amount owed Thank you for your role in resolving the matter I got called from headquarter, the claims department, and the agent Interesting how they had to wait to have a complaint and third party involved to act thanks againMx***
March3, 2017To Whom it May Concern:In regards to your response, I am rejecting it because none of my issues were addressed First of all, I asked that State Farm Headquarters handle this matter I got a phone call from a lady that said she was with the Claims Department, not headquarters, and all she did was repeat the same lies that everyone else has been doing since State Farm opened this illegal claim Second, attached is the voicemail I received from a Claims Manager named, Brittney, stating the clear facts that my conversation with the claims department (which originally I was unknowingly transferred to them by my local State Farm insurance agent ) was for information only and it was not for opening a claim I would suggest that you listen to the voicemail.Third, NEVER in my entire life have I been so mistreated by a company such as State Farm has treated me I have been a loyal customer for over years with State Farm, never have had to open a claim, or never had one opened against me Finally, State Farm has made a huge mistake by illegally opening this claim for whatever reason (maybe to meet your quotas for the month) and refuse to admit that you have made this mistake and own up to it One of your agents have made this mistake and I expect State Farm Headquarters to clear this matter up immediately I will not be having any further telephone conversations with the claims department because they are nothing but deceitful and argumentative regarding this matter because they cannot admit they made this mistake Any further communications must be in writing.The attached voice recording should clear up this matter permanently I want this matter cleared up as soon as possible And I also have NOT received my letters of apologies, I will be expecting those as well Regards, [redacted]
February 6, 2018RevDex.com8100 N UniversityPeoria, IL 61615Re: Case ID [redacted] – [redacted] Dear Sir or Madam,State Farm Bank® received your correspondence pertaining to Mr. [redacted] and his complaintregarding our collection efforts. We understand Mr. [redacted] s concern and we... appreciate youcontacting us.State Farm Bank will be contacting Mr. [redacted] directly regarding his concerns. If anything additionalis needed, please contact State Farm Bank’s Service Recovery Team at (855) 306-4019. The ServiceRecovery Team is available between 7:30 AM to 6:00 PM Central Time, Monday through Friday.Sincerely,Bank ManagerState Farm Bank
February 7, Revdex.com N University Peoria, IL Re: Revdex.com Case Number To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 1, While we cannot share specific details in this public response, our underwriting department has attempted to reach the complainant by phone to discuss her concernsWe were unable to make contact so we are responding to her in writingSincerely, Personal Lines Fire Underwriting Department State Farm Insurance Companies
January 19, Revdex.com N University Peoria, IL Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 16, While we cannot share specific details in this public response, our Claim Leadership Department contacted the complainant on January 9, to address her concerns, and we have reached a satisfactory resolutionSincerely, Property - Express [redacted] State Farm Mutual
May 2, State Farm Insurance One State Farm Plaza Bloomington IL 61710-Revdex.com Attn: Melanie N University Peoria, IL Revdex.com Case Number: To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 28, While we cannot share specific details in this public response, our underwriting department contacted the complainant to address her concernsWe are also responding to these same concerns through the Department of Insurance and Financial Services in the state of MichiganWe consider this matter closed as we have addressed the concerns of the policyholderSincerely, Underwriting Department State Farm Insurance Companies
January 31, Revdex.com N University Peoria, IL Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 22, While we cannot share specific details in this public response, our SFPP Department attempted to contact the complainant on January 29, and January 30, to address his concerns, and were unsuccessfulOur position is firm, but we will review and consider any new information if presentedSincerely, State Farm Insurance State Farm Payment Plan [redacted]
September 11, Revdex.com N University Peoria, IL Re: Revdex.com Complaint ID Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 5, While we cannot share specific details in this public response, our Underwriting Department has contacted the complainant to address his concernsSincerely, Underwriting Services - Auto 888-275-State Farm Mutual Automobile Insurance Company
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated May 26, While wecannot share specific details in this public response, our SFPP department attempted to contactthe complainant on June 2, 2017, to address her concerns and have been unsuccessfulWe willcontinue to work with the complainant to reach a satisfactory resolution.Sincerely,SFPP departmentPhone: 888-311-
September 19, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 12, While we cannot share specific details in this public response, our SFPP department contacted the complainant on September 18, and September 19, 2017, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
September 14, State Farm Insurance Executive Customer Service P.OBox Bloomington, IL Revdex.com Harrison Peoria, IL Revdex.com Case Number: To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 12, While we cannot share specific details in this public response, our underwriting department contacted the complainant on September 14, 2017, to address his concerns, and provided a satisfactory explanation of our business practicesSincerely, Underwriting Department State Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 30, While we cannot share specific details in this public response, our auto operations division contacted the complainant to address her concernsSincerely Auto Team Manager State Farm Mutual Insurance Companies
I am rejecting this response because: No one had contacted me in response to this matter from State Farm with sort of resolution. I want my account cleared, and my money back, they did not provide a satisfactory service, and I feel that any amount I paid was too much.
January 23, Revdex.com N University Peoria, IL Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 1/16/While we cannot share specific details in this public response, our SFPP Department attempted contact the complainant on 1/19/and 1/23/to address her concerns, and our position is firm, but we will review and consider any new information if presentedSincerely, State Farm Payment Plan Department 1-888-311-State Farm Mutual Automobile Insurance Co
October 10, Revdex.com [redacted] Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 2, While we cannot share specific details in this public response, our claim department contacted the complainant on October 9, to address his concernsSincerely, Complex Property Leadership [redacted] Extension ***
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated August 30, While we cannot share specific details in this public response, our Underwriting department contacted the complainant on September 5, to address her concerns, and we have given a satisfactory explanation of her premium charge.Sincerely, Underwriting DepartmentState Farm Insurance Companies