I am rejecting this response because: This response does not answer any of the questions that I asked in the complaint AFTER I spoke with the representative. Please address the questions in the original complaint.
RE: Complaint Case # [redacted] Case Opened: 09/29/2017 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 27, 2017. While we cannot share specific details in this public response, our auto operations division contacted the complainant to address...
her concerns. Sincerely, Auto Operations State Farm Insurance Companies
September 14, 2017 State Farm Insurance Executive Customer Service P.O. Box 2320 Bloomington, IL 61702 Revdex.com 112 Harrison Peoria, IL 61602 Revdex.com Case Number: 12380670 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 12, 2017....
While we cannot share specific details in this public response, our underwriting department contacted the complainant on September 14, 2017, to address his concerns, and provided a satisfactory explanation of our business practices. Sincerely, Underwriting Department State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2016/01/14) */
January 14, 2016
Revdex.com
112 Harrison
Peoria, IL 61602
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated...
January 7, 2016. While we
cannot share specific details in this public response, our Underwriting Department contacted the
customer on January 11, 2016 by letter, to address his concerns, and we will continue to work
with the customer to reach satisfactory resolution.
Sincerely,
Underwriting Department
State Farm Insurance Companies
I am rejecting this response because: I still have not received the letter from the agent letting me know how many years I have been with them. I need this for my other insurance.
December 29, 2017Revdex.com112 Harrison Peoria, IL 61602Re: Revdex.com Case Number: 12575384Complainant: [redacted] To Whom It May Concern:Thank you for notifying State Farm regarding Mr. [redacted]'s concerns.As the Revdex.com is a third party, State Farm Mutual Automobile...
Insurance Company - Health Division is unable to respond directly to your inquiry due to privacy and confidentiality rights that are present with health insurance products.Please be assured we have responded directly to Mr. [redacted]. He is welsome to share our response with you if he so desires.Sincerely,State Farm Mutual Automobile Insurance CompanyHealth Insurance Division
I am rejecting this response because:[redacted] contacted me on January 18 with a response just telling me what was refunded. I already knew what had been refunded since I received a check for the refund, so this information was not helpful. I responded to [redacted] (see attached screen shot) on January 18 within an hour of his email. I have yet to receive a response. As usual, [redacted] is taking far longer to respond than what anyone would expect. Plain and simple, I asked [redacted] to cancel my coverage before I should have been billed in December, and he assured me there would be no penalties for cancelling. He was unavailable to do that, so I was charged $188.55 and only received $176.49 as a refund. [redacted] still owes me $12.06.
January 19, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 16, 2018. While we cannot share specific details in this public response, our Claim Leadership...
Department contacted the complainant on January 9, 2018 to address her concerns, and we have reached a satisfactory resolution. Sincerely, Property - Express [redacted] State Farm Mutual
May 25, 2018 State Farm Insurance One State Farm Plaza Bloomington IL 61702 Revdex.com 8100 N. University Peoira, IL 61615 Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated...
May 16, 2018. While we cannot share specific details in this public response, our underwriting department attempted to contact the complainant on May 23, 2018, to address her concerns, and will continue to work with the customer to reach a satisfactory resolution. Sincerely, Underwriting Services State Farm Insurance Companies
May 2, 2017 State Farm Insurance One State Farm Plaza Bloomington IL 61710-0001 Revdex.com Attn: Melanie 8100 N University Peoria, IL 61701 Revdex.com Case Number: 12122982 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 28, 2017. While we cannot share specific details in this public response, our underwriting department contacted the complainant to address her concerns. We are also responding to these same concerns through the Department of Insurance and Financial Services in the state of Michigan. We consider this matter closed as we have addressed the concerns of the policyholder. Sincerely, Underwriting Department State Farm Insurance Companies
RE: Revdex.com Case Number: 12348372 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 15, 2017. State Farm has responded to concerns presented by [redacted] on September 8, 2017 via postal mail and our position is firm. We will review and consider any new information if presented. Sincerely, Executive Customer Service State Farm Insurance Companies
June 2, 2017 Revdex.com 112 Harrison Peoria, IL 61602k Re: Revdex.com Case Number 12168378 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 31, 2017. While we cannot share specific details in this public response, our underwriting department contacted the complainant on May 24, 2017, to address her concerns. SFPP attempted to make contact, using the same number, with no answer. State Farm Payment Plan (SFPP), has also attempted thru written communication. May 31, 2017, another attempt was made using the same phone number and the party who answered stated it was the wrong number. Sincerely, State Farm Payment Plan Phone: 1-888-311-7377 State Farm Mutual Automobile Insurance Company
Revdex.com 112 Harrison Peoria, IL 61602 David Bruckenstein Case: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 12/12/2017. While we cannot share specific details in this public response, we previously responded to the...
Department of Insurance in regard to this concern. Sincerely, Agency Sales Administration Shared Services State Farm Insurance Companies
September 20, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number 12301516 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 15, 2017. While we cannot share specific details in this public response, our SFPP...
department contacted the complainant on month xx, year, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 12, 2018. While we cannot share specific details in this public response, our Claim Department contacted the complainant on March 12, 2018, to address her concerns, and our...
position is firm, but we will review and consider any new information if presented. Sincerely, State Farm Insurance Companies - Fire Claims
January 31, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 25th, 2018. While we cannot share specific details in this public response, our SFPP Department] contacted the...
complainant on January 26th, 2018 to address Mr. Medina’s concerns, and we have reached a satisfactory resolution. Sincerely, [redacted]SFPP ACCOUNT SPECIALISTDesk: [redacted] State Farm Insurance Companies P.O. Box 2320 Bloomington, IL 61702-2320
December 6, 2017Revdex.com Dispute Resolution Department8100 N University StPeoria, IL 61615Re: Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated November 28, 2017. Whilewe cannot share specific details in this public response, the insured...
has been contacted andprovided our position on this matter.Sincerely,[redacted]Auto Underwriting Team ManagerState Farm Mutual Automobile Insurance Company
I am rejecting this response because: because I’m still having issues and haven’t received any letters or notices about the matter. No phone called or anything.
September 26, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number 12383768 To Whom It May Concern:...
Thank you for the opportunity to reply to your correspondence dated September 14, 2017. While we cannot share specific details in this public response, our underwriting department contacted the customer on September 25, 2017, to address his concerns, and we have reached a satisfactory resolution. Sincerely, Fire Operations State Farm Insurance Companies
December 06, 2017 Dispute Resolution Department Case Manager/Dispute Resolution Revdex.com Complaint Department RE: Complaint Case # [redacted] Case Opened: 11/27/2017 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated November 28, 2017. While we cannot share specific...
details in this public response, our auto operations division contacted the complainant to address her concerns. Sincerely, Auto Operations State Farm Insurance Companies
I am rejecting this response because: This response does not answer any of the questions that I asked in the complaint AFTER I spoke with the representative. Please address the questions in the original complaint.
RE: Complaint Case # [redacted] Case Opened: 09/29/2017 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 27, 2017. While we cannot share specific details in this public response, our auto operations division contacted the complainant to address...
her concerns. Sincerely, Auto Operations State Farm Insurance Companies
September 14, 2017 State Farm Insurance Executive Customer Service P.O. Box 2320 Bloomington, IL 61702 Revdex.com 112 Harrison Peoria, IL 61602 Revdex.com Case Number: 12380670 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 12, 2017....
While we cannot share specific details in this public response, our underwriting department contacted the complainant on September 14, 2017, to address his concerns, and provided a satisfactory explanation of our business practices. Sincerely, Underwriting Department State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2016/01/14) */
January 14, 2016
Revdex.com
112 Harrison
Peoria, IL 61602
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated...
January 7, 2016. While we
cannot share specific details in this public response, our Underwriting Department contacted the
customer on January 11, 2016 by letter, to address his concerns, and we will continue to work
with the customer to reach satisfactory resolution.
Sincerely,
Underwriting Department
State Farm Insurance Companies
I am rejecting this response because: I still have not received the letter from the agent letting me know how many years I have been with them. I need this for my other insurance.
December 29, 2017Revdex.com112 Harrison Peoria, IL 61602Re: Revdex.com Case Number: 12575384Complainant: [redacted] To Whom It May Concern:Thank you for notifying State Farm regarding Mr. [redacted]'s concerns.As the Revdex.com is a third party, State Farm Mutual Automobile...
Insurance Company - Health Division is unable to respond directly to your inquiry due to privacy and confidentiality rights that are present with health insurance products.Please be assured we have responded directly to Mr. [redacted]. He is welsome to share our response with you if he so desires.Sincerely,State Farm Mutual Automobile Insurance CompanyHealth Insurance Division
I am rejecting this response because:[redacted] contacted me on January 18 with a response just telling me what was refunded. I already knew what had been refunded since I received a check for the refund, so this information was not helpful. I responded to [redacted] (see attached screen shot) on January 18 within an hour of his email. I have yet to receive a response. As usual, [redacted] is taking far longer to respond than what anyone would expect. Plain and simple, I asked [redacted] to cancel my coverage before I should have been billed in December, and he assured me there would be no penalties for cancelling. He was unavailable to do that, so I was charged $188.55 and only received $176.49 as a refund. [redacted] still owes me $12.06.
January 19, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 16, 2018. While we cannot share specific details in this public response, our Claim Leadership...
Department contacted the complainant on January 9, 2018 to address her concerns, and we have reached a satisfactory resolution. Sincerely, Property - Express [redacted] State Farm Mutual
May 25, 2018 State Farm Insurance One State Farm Plaza Bloomington IL 61702 Revdex.com 8100 N. University Peoira, IL 61615 Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated...
May 16, 2018. While we cannot share specific details in this public response, our underwriting department attempted to contact the complainant on May 23, 2018, to address her concerns, and will continue to work with the customer to reach a satisfactory resolution. Sincerely, Underwriting Services State Farm Insurance Companies
May 2, 2017 State Farm Insurance One State Farm Plaza Bloomington IL 61710-0001 Revdex.com Attn: Melanie 8100 N University Peoria, IL 61701 Revdex.com Case Number: 12122982 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 28, 2017. While we cannot share specific details in this public response, our underwriting department contacted the complainant to address her concerns. We are also responding to these same concerns through the Department of Insurance and Financial Services in the state of Michigan. We consider this matter closed as we have addressed the concerns of the policyholder. Sincerely, Underwriting Department State Farm Insurance Companies
RE: Revdex.com Case Number: 12348372 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 15, 2017. State Farm has responded to concerns presented by [redacted] on September 8, 2017 via postal mail and our position is firm. We will review and consider any new information if presented. Sincerely, Executive Customer Service State Farm Insurance Companies
June 2, 2017 Revdex.com 112 Harrison Peoria, IL 61602k Re: Revdex.com Case Number 12168378 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 31, 2017. While we cannot share specific details in this public response, our underwriting department contacted the complainant on May 24, 2017, to address her concerns. SFPP attempted to make contact, using the same number, with no answer. State Farm Payment Plan (SFPP), has also attempted thru written communication. May 31, 2017, another attempt was made using the same phone number and the party who answered stated it was the wrong number. Sincerely, State Farm Payment Plan Phone: 1-888-311-7377 State Farm Mutual Automobile Insurance Company
Revdex.com 112 Harrison Peoria, IL 61602 David Bruckenstein Case: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 12/12/2017. While we cannot share specific details in this public response, we previously responded to the...
Department of Insurance in regard to this concern. Sincerely, Agency Sales Administration Shared Services State Farm Insurance Companies
September 20, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number 12301516 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 15, 2017. While we cannot share specific details in this public response, our SFPP...
department contacted the complainant on month xx, year, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 12, 2018. While we cannot share specific details in this public response, our Claim Department contacted the complainant on March 12, 2018, to address her concerns, and our...
position is firm, but we will review and consider any new information if presented. Sincerely, State Farm Insurance Companies - Fire Claims
January 31, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 25th, 2018. While we cannot share specific details in this public response, our SFPP Department] contacted the...
complainant on January 26th, 2018 to address Mr. Medina’s concerns, and we have reached a satisfactory resolution. Sincerely, [redacted]SFPP ACCOUNT SPECIALISTDesk: [redacted] State Farm Insurance Companies P.O. Box 2320 Bloomington, IL 61702-2320
December 6, 2017Revdex.com Dispute Resolution Department8100 N University StPeoria, IL 61615Re: Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated November 28, 2017. Whilewe cannot share specific details in this public response, the insured...
has been contacted andprovided our position on this matter.Sincerely,[redacted]Auto Underwriting Team ManagerState Farm Mutual Automobile Insurance Company
I am rejecting this response because: because I’m still having issues and haven’t received any letters or notices about the matter. No phone called or anything.
September 26, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number 12383768 To Whom It May Concern:...
Thank you for the opportunity to reply to your correspondence dated September 14, 2017. While we cannot share specific details in this public response, our underwriting department contacted the customer on September 25, 2017, to address his concerns, and we have reached a satisfactory resolution. Sincerely, Fire Operations State Farm Insurance Companies
December 06, 2017 Dispute Resolution Department Case Manager/Dispute Resolution Revdex.com Complaint Department RE: Complaint Case # [redacted] Case Opened: 11/27/2017 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated November 28, 2017. While we cannot share specific...
details in this public response, our auto operations division contacted the complainant to address her concerns. Sincerely, Auto Operations State Farm Insurance Companies