I am rejecting this response because:
Because no one contact on 9/19/2017 . I waiting no response from State farm a letter stated they cancelled my insurance. No apologies the check they sent after they took out 36 dollars bounced. My bank held me accountable for third party...
checking. If they called the number wasn't recognized. Response in writing contact my bank to straighten this [redacted] ID [redacted]I
Dear Madam or Sir: Thank you for the opportunity to reply to your correspondence dated October 24, 2016. While we cannot share specific details in this public response, our under writing services department contacted the customer after receiving your correspondence to address his concerns...
and we will continue to work with the customer to reach a satisfactory resolution. Sincerely,Underwriting Services DepartmentState Farm Insurance Companies
March3, 2017To Whom it May Concern:In regards to your response, I am rejecting it because none of my issues were addressed. First of all, I asked that State Farm Headquarters handle this matter. I got a phone call from a lady that said she was with the Claims Department, not headquarters, and all she did was repeat the same lies that everyone else has been doing since State Farm opened this illegal claim. Second, attached is the voicemail I received from a Claims Manager named, Brittney, stating the clear facts that my conversation with the claims department (which originally I was unknowingly transferred to them by my local State Farm insurance agent ) was for information only and it was not for opening a claim. I would suggest that you listen to the voicemail.Third, NEVER in my entire life have I been so mistreated by a company such as State Farm has treated me. I have been a loyal customer for over 10 years with State Farm, never have had to open a claim, or never had one opened against me. Finally, State Farm has made a huge mistake by illegally opening this claim for whatever reason (maybe to meet your quotas for the month) and refuse to admit that you have made this mistake and own up to it. One of your agents have made this mistake and I expect State Farm Headquarters to clear this matter up immediately. I will not be having any further telephone conversations with the claims department because they are nothing but deceitful and argumentative regarding this matter because they cannot admit they made this mistake. Any further communications must be in writing.The attached voice recording should clear up this matter permanently. I want this matter cleared up as soon as possible. And I also have NOT received my letters of apologies, I will be expecting those as well. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have not received any communication from State Farm reguarding my complaint. I am currently waiting for a written response.
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 6, 2017. While we cannot share specific details in this public response, our Auto Underwriting Department contacted the complainant on September 11, 2017, to address the concerns, and we have...
reached a satisfactory resolution. Sincerely, Auto Underwriting State Farm Insurance Companies
Initial Business Response /* (1000, 10, 2015/07/09) */
July 8, 2015
Revdex.com
112 Harrison
Peoria, IL 61602
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated July 3, 2015. While we cannot...
share specific details in this public response, our Underwriting Department responded to the complainant on July 8, 2015, to address her concerns.
Sincerely,
Auto Underwriting
State Farm Insurance Companies
Initial Consumer Rebuttal /* (2000, 12, 2015/07/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have gone to their office and talked to my agent Jason, and he explained things pretty well to me so I understand.
I am rejecting this response because:
I am following up on a previous complaint that was closed before I was able to respond to the "lie" told by State Farm Insurance (Complaint #12354313). I haven't received a call from anyone. I am still waiting to hear from Kevin P[redacted] or Jessie [redacted] who was responsible for issuing this refund [redacted] I still haven't received the checks that the company claims are still outstanding. Funny they were sent from Illinois to Connecticut in August, still nothing. I contacted my bank, Bank of America, and they reversed both transactions as unauthorized charge backs for a total of $505.08. I received confirmation that the payment removed in August has been considered permanent by the bank as I sent an email from Kevin stating the policy would be cancelled effective 6/29/17. The first unauthorized payment was debited from my account 6/30/17. The second payment which was how I noticed this company was still taking money from my account was 8/1/17. I was issued credit from my bank and this is considered an unauthorized transaction. The 1st payment dated 6/30/17 is still pending further investigation. I also tried to go to the message center from my online State Farm account to forward the actual letter to my bank in addition to the email from the agent stating the policy was cancelled effective 6/29/17, but the account has been locked and I no longer have access. No one from this company has tried to contact me at all. I have decided to stop wasting my time with the agent, Kevin [redacted], who is never available but will drive to your house when he wants you to start a new policy. I also noticed an increase in Jessie [redacted]'s PTO time since I've been calling to resolve this issue. I called the company's 800# and was advised by a customer service representative that I would make out better if I allowed them to issue the request for a call back as it would show a log if the agent attempted to reach me or not...still nothing!!!!!If this company and or agent, who always gives me the run around, could contact Bank of America and advise the June 29th charge back is valid and should be made a "PERMANENT UNAUTHORIZED CHARGE", the issue would be resolved. I really don't care to hear from the company or the agent. It seems they are all full of lies. I would just be glad to move on from this issue and never use their service again once they stop acting like money hungry thieves!!!!!!!!!!!!
Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 13, 2017. While we cannot share specific details in this public response, our claim department contacted the complainant on October 4, 2017, to address his concerns. We have explained our position regarding the evaluation of his claim. Sincerely, State Farm Fire Claims Department Phone: 844-458-4300 State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2015/07/21) */
Providing Insurance and Financial Services
Home Office, Bloomington, IL
July 21, 2015
Revdex.com of Central Illinois, Inc.
Dispute Resolution Department
Case Manager/Dispute Resolution
Revdex.com Complaint...
Department
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated July 13, 2015. While we cannot share specific details in this public response, our claim department contacted the complainant on July 17, 2015, to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolution.
Sincerely,
Auto Claims Property
State Farm Insurance Companies
Initial Consumer Rebuttal /* (3000, 7, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
State Farm contacted me, however they still forget that the claim was processed under the guy who hit me, not my policy. Therefore, they owe me for diminished value of my vehicle. I was told the only way to prove diminished value is to sell my vehicle, which is preposterous. I have a vehicle that had ~200 miles on it when hit. Nobody in their right mind would give me full trade in value once seeing it was wrecked on CarFax. Revdex.com - please take a stand and stop big insurance companies from doing this to innocent individuals like myself. This is another form of insurance fraud - against the individual.
February 8, 2018 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 2, 2018. While we cannot share specific details in this public response, our underwriting department...
contacted the customer on February 7, 2018, to address his concerns, and we have reached a satisfactory resolution. Sincerely, Fire Operations State Farm Insurance Companies
March 30, 2018 State Farm Insurance Companies PO Box 2320 Bloomington, IL. 61702-2320 Revdex.com Heart of Illinois Revdex.com 8100 N University Peoria, IL. 61615 RE: Complaint# [redacted] [redacted] Rosedale, NY 11422-2707 Auto Policy Number: [redacted] To whom it may concern: Thank you for the opportunity to reply to your correspondence dated March 26, 2018. While we cannot share specific details in this public response, the insured’s local State Farm agent contacted the complainant on March 28, 2018 and provided our position on this matter. Sincerely, Personal Lines Auto Underwriting Department Cc: [redacted] State Farm Agent [redacted]
January 3, 2018 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 19, 2017. While we cannot share specific details in this public response, our Underwriting department...
contacted the complainant on December 20, 2017, to address the concerns, and we have reached a satisfactory resolution. Sincerely, Underwriting Department State Farm Insurance Companies
September 11, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Complaint ID Number: 1[redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 5, 2017. While we cannot share specific details in this public response, our...
Underwriting Department has contacted the complainant to address his concerns. Sincerely, Underwriting Services - Auto 888-275-7522 State Farm Mutual Automobile Insurance Company
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 14, 2017. While we cannot share specific details in this public response, our State Farm Payment Plan department is attempting to contact the customer to reach a satisfactory resolution. Sincerely,...
State Farm Underwriting Department State Farm Insurance Companies
September 26, 2017 Revdex.com 8100 N. University Peoria, IL 61615 Re: Complaint Case: 12398414 Dear Sir or Madam, We have received your correspondence to State Farm Bank® pertaining to Ms. [redacted] and her complaint regarding her vehicle loan with State Farm Bank. We understand Ms....
[redacted]s concern and we appreciate you contacting us. State Farm Bank will be contacting Ms. [redacted] directly regarding her concerns. If anything additional is needed, please contact State Farm Bank’s Service Recovery Team at (855) 306- 4019. The Service Recovery Team is available between 7:30 AM to 6:00 PM Central Time, Monday through Friday. Sincerely, Bank Manager State Farm Bank
February 12, 2018Revdex.com8100 N University St.Peoria, IL 61615Re: Revdex.com Case Number [redacted]To Who It May Concern:Thank you for the opportunity to reply to your correspondence dated February 9, 2018. While we cannot share specific details in this public response, our claim department contacted the complainant on February 2, 2018, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution.Sincerely,Injury Claim DepartmentState Farm Insurance Companies
Revdex.com Case Number: [redacted] To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated November 8, 2017. While we cannot share specific details in this public response, we have provided a detailed response to the South Carolina Department of...
Insurance as the complainant was also filed with them November 2, 2017 citing similar concerns. Sincerely, [redacted]Underwriting Team Managercc: [redacted], [redacted]
January 15, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 1, 2018. While we cannot share specific details in this public response, our Auto Claims...
Department contacted the complainant on January 11, 2018 to address her concerns, and our position is firm, but we will review and consider any new information if presented. Sincerely, [redacted] State Farm Auto Claims –Total Loss [redacted] State Farm Mutual Auto Insurance Co.
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 7, 2017. While we cannot share specific details in this public response, our claims department contacted the complainant on August 8, 2017, to address his concerns, and left a detailed message to call...
back and discuss the details of those concerns. Our third party administrator for roadside service also attempted to contact Mr. Mishler on August 9, 2017 and August 10, 2017 but were unable to reach him. We are awaiting his call back to discuss his experience. Sincerely, Consolidated Claims Department (800) 736-6841
I am rejecting this response because:
Because no one contact on 9/19/2017 . I waiting no response from State farm a letter stated they cancelled my insurance. No apologies the check they sent after they took out 36 dollars bounced. My bank held me accountable for third party...
checking. If they called the number wasn't recognized. Response in writing contact my bank to straighten this [redacted] ID [redacted]I
Dear Madam or Sir: Thank you for the opportunity to reply to your correspondence dated October 24, 2016. While we cannot share specific details in this public response, our under writing services department contacted the customer after receiving your correspondence to address his concerns...
and we will continue to work with the customer to reach a satisfactory resolution. Sincerely,Underwriting Services DepartmentState Farm Insurance Companies
March3, 2017To Whom it May Concern:In regards to your response, I am rejecting it because none of my issues were addressed. First of all, I asked that State Farm Headquarters handle this matter. I got a phone call from a lady that said she was with the Claims Department, not headquarters, and all she did was repeat the same lies that everyone else has been doing since State Farm opened this illegal claim. Second, attached is the voicemail I received from a Claims Manager named, Brittney, stating the clear facts that my conversation with the claims department (which originally I was unknowingly transferred to them by my local State Farm insurance agent ) was for information only and it was not for opening a claim. I would suggest that you listen to the voicemail.Third, NEVER in my entire life have I been so mistreated by a company such as State Farm has treated me. I have been a loyal customer for over 10 years with State Farm, never have had to open a claim, or never had one opened against me. Finally, State Farm has made a huge mistake by illegally opening this claim for whatever reason (maybe to meet your quotas for the month) and refuse to admit that you have made this mistake and own up to it. One of your agents have made this mistake and I expect State Farm Headquarters to clear this matter up immediately. I will not be having any further telephone conversations with the claims department because they are nothing but deceitful and argumentative regarding this matter because they cannot admit they made this mistake. Any further communications must be in writing.The attached voice recording should clear up this matter permanently. I want this matter cleared up as soon as possible. And I also have NOT received my letters of apologies, I will be expecting those as well. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have not received any communication from State Farm reguarding my complaint. I am currently waiting for a written response.
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 6, 2017. While we cannot share specific details in this public response, our Auto Underwriting Department contacted the complainant on September 11, 2017, to address the concerns, and we have...
reached a satisfactory resolution. Sincerely, Auto Underwriting State Farm Insurance Companies
Initial Business Response /* (1000, 10, 2015/07/09) */
July 8, 2015
Revdex.com
112 Harrison
Peoria, IL 61602
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated July 3, 2015. While we cannot...
share specific details in this public response, our Underwriting Department responded to the complainant on July 8, 2015, to address her concerns.
Sincerely,
Auto Underwriting
State Farm Insurance Companies
Initial Consumer Rebuttal /* (2000, 12, 2015/07/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have gone to their office and talked to my agent Jason, and he explained things pretty well to me so I understand.
I am rejecting this response because:
I am following up on a previous complaint that was closed before I was able to respond to the "lie" told by State Farm Insurance (Complaint #12354313). I haven't received a call from anyone. I am still waiting to hear from Kevin P[redacted] or Jessie [redacted] who was responsible for issuing this refund [redacted] I still haven't received the checks that the company claims are still outstanding. Funny they were sent from Illinois to Connecticut in August, still nothing. I contacted my bank, Bank of America, and they reversed both transactions as unauthorized charge backs for a total of $505.08. I received confirmation that the payment removed in August has been considered permanent by the bank as I sent an email from Kevin stating the policy would be cancelled effective 6/29/17. The first unauthorized payment was debited from my account 6/30/17. The second payment which was how I noticed this company was still taking money from my account was 8/1/17. I was issued credit from my bank and this is considered an unauthorized transaction. The 1st payment dated 6/30/17 is still pending further investigation. I also tried to go to the message center from my online State Farm account to forward the actual letter to my bank in addition to the email from the agent stating the policy was cancelled effective 6/29/17, but the account has been locked and I no longer have access. No one from this company has tried to contact me at all. I have decided to stop wasting my time with the agent, Kevin [redacted], who is never available but will drive to your house when he wants you to start a new policy. I also noticed an increase in Jessie [redacted]'s PTO time since I've been calling to resolve this issue. I called the company's 800# and was advised by a customer service representative that I would make out better if I allowed them to issue the request for a call back as it would show a log if the agent attempted to reach me or not...still nothing!!!!!If this company and or agent, who always gives me the run around, could contact Bank of America and advise the June 29th charge back is valid and should be made a "PERMANENT UNAUTHORIZED CHARGE", the issue would be resolved. I really don't care to hear from the company or the agent. It seems they are all full of lies. I would just be glad to move on from this issue and never use their service again once they stop acting like money hungry thieves!!!!!!!!!!!!
Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 13, 2017. While we cannot share specific details in this public response, our claim department contacted the complainant on October 4, 2017, to address his concerns. We have explained our position regarding the evaluation of his claim. Sincerely, State Farm Fire Claims Department Phone: 844-458-4300 State Farm Insurance Companies
Here is the response for file 12366560
Initial Business Response /* (1000, 5, 2015/07/21) */
Providing Insurance and Financial Services
Home Office, Bloomington, IL
July 21, 2015
Revdex.com of Central Illinois, Inc.
Dispute Resolution Department
Case Manager/Dispute Resolution
Revdex.com Complaint...
Department
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated July 13, 2015. While we cannot share specific details in this public response, our claim department contacted the complainant on July 17, 2015, to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolution.
Sincerely,
Auto Claims Property
State Farm Insurance Companies
Initial Consumer Rebuttal /* (3000, 7, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
State Farm contacted me, however they still forget that the claim was processed under the guy who hit me, not my policy. Therefore, they owe me for diminished value of my vehicle. I was told the only way to prove diminished value is to sell my vehicle, which is preposterous. I have a vehicle that had ~200 miles on it when hit. Nobody in their right mind would give me full trade in value once seeing it was wrecked on CarFax. Revdex.com - please take a stand and stop big insurance companies from doing this to innocent individuals like myself. This is another form of insurance fraud - against the individual.
February 8, 2018 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 2, 2018. While we cannot share specific details in this public response, our underwriting department...
contacted the customer on February 7, 2018, to address his concerns, and we have reached a satisfactory resolution. Sincerely, Fire Operations State Farm Insurance Companies
March 30, 2018 State Farm Insurance Companies PO Box 2320 Bloomington, IL. 61702-2320 Revdex.com Heart of Illinois Revdex.com 8100 N University Peoria, IL. 61615 RE: Complaint# [redacted] [redacted] Rosedale, NY 11422-2707 Auto Policy Number: [redacted] To whom it may concern: Thank you for the opportunity to reply to your correspondence dated March 26, 2018. While we cannot share specific details in this public response, the insured’s local State Farm agent contacted the complainant on March 28, 2018 and provided our position on this matter. Sincerely, Personal Lines Auto Underwriting Department Cc: [redacted] State Farm Agent [redacted]
January 3, 2018 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 19, 2017. While we cannot share specific details in this public response, our Underwriting department...
contacted the complainant on December 20, 2017, to address the concerns, and we have reached a satisfactory resolution. Sincerely, Underwriting Department State Farm Insurance Companies
September 11, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Complaint ID Number: 1[redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 5, 2017. While we cannot share specific details in this public response, our...
Underwriting Department has contacted the complainant to address his concerns. Sincerely, Underwriting Services - Auto 888-275-7522 State Farm Mutual Automobile Insurance Company
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 14, 2017. While we cannot share specific details in this public response, our State Farm Payment Plan department is attempting to contact the customer to reach a satisfactory resolution. Sincerely,...
State Farm Underwriting Department State Farm Insurance Companies
September 26, 2017 Revdex.com 8100 N. University Peoria, IL 61615 Re: Complaint Case: 12398414 Dear Sir or Madam, We have received your correspondence to State Farm Bank® pertaining to Ms. [redacted] and her complaint regarding her vehicle loan with State Farm Bank. We understand Ms....
[redacted]s concern and we appreciate you contacting us. State Farm Bank will be contacting Ms. [redacted] directly regarding her concerns. If anything additional is needed, please contact State Farm Bank’s Service Recovery Team at (855) 306- 4019. The Service Recovery Team is available between 7:30 AM to 6:00 PM Central Time, Monday through Friday. Sincerely, Bank Manager State Farm Bank
February 12, 2018Revdex.com8100 N University St.Peoria, IL 61615Re: Revdex.com Case Number [redacted]To Who It May Concern:Thank you for the opportunity to reply to your correspondence dated February 9, 2018. While we cannot share specific details in this public response, our claim department contacted the complainant on February 2, 2018, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution.Sincerely,Injury Claim DepartmentState Farm Insurance Companies
Revdex.com Case Number: [redacted] To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated November 8, 2017. While we cannot share specific details in this public response, we have provided a detailed response to the South Carolina Department of...
Insurance as the complainant was also filed with them November 2, 2017 citing similar concerns. Sincerely, [redacted]Underwriting Team Managercc: [redacted], [redacted]
January 15, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 1, 2018. While we cannot share specific details in this public response, our Auto Claims...
Department contacted the complainant on January 11, 2018 to address her concerns, and our position is firm, but we will review and consider any new information if presented. Sincerely, [redacted] State Farm Auto Claims –Total Loss [redacted] State Farm Mutual Auto Insurance Co.
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 7, 2017. While we cannot share specific details in this public response, our claims department contacted the complainant on August 8, 2017, to address his concerns, and left a detailed message to call...
back and discuss the details of those concerns. Our third party administrator for roadside service also attempted to contact Mr. Mishler on August 9, 2017 and August 10, 2017 but were unable to reach him. We are awaiting his call back to discuss his experience. Sincerely, Consolidated Claims Department (800) 736-6841