December 15, 2017 Revdex.com 8100 N. University Peoria, IL 61615 RE: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 11, 2017. While we cannot share specific details in this public response, our agency team...
member has communicated with the customer today to explain that the documentation received is insufficient and to inform him of the proof of residence documentation required to remove the driver from the household record. Thank you for your inquiry and for allowing us to address this issue. Sincerely, Underwriting Services State Farm Insurance Companies
I am rejecting this response because:We have not "reached a resolution" yet - State Farm owes us $500 for the claim and has not yet paid it. Only after we receive payment would we be able to evaluate if a resolution has been made with State Farm. There is still the issue that State Farm LOST our claim and was rude to me until I filed a complaint with the Revdex.com. I do not consider that good business practice. Again, we are still waiting for our $500 reimbursement. This has caused, and continues to cause, a great deal of strain for our family financially.
September 20, 2017 State Farm Insurance PO Box 2320 Bloomington, IL 61702-2320 Revdex.com 112 Harrison St Peoria, IL 61602 Re: Revdex.com Case ID: 12384956 Consumer: Nichole Berry To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September...
14, 2017. While we cannot share specific details in this public response, our underwriting department has provided a letter of explanation to the complainant to address her concerns. Sincerely, [redacted] Underwriting Team Manager State Farm Mutual Automobile Insurance Company
January 25, 2018 Revdex.com Dispute Resolution Department 8100 N University St Peoria, IL 61615 RE: Revdex.com Complaint ID [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 16, 2018. While we cannot share specific details in this...
public response, our Underwriting Services Department attempted to contact Mr. Estrada by phone and have generated a written response to Mr. Estrada with appropriate contact information. Sincerely, [redacted] Auto Underwriting Team Manager State Farm Mutual Automobile Insurance Company cc: [redacted]
September 8, 2017 Revdex.com Dispute Resolution Department [redacted] Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 1, 2017. While we cannot share specific details in...
this public response, our agent contacted the complainant on September 7, 2017 to address her concerns and they have reached a satisfactory resolution. Sincerely, Underwriting Department State Farm Insurance Companies
I am rejecting this response because:
A response has still not been given as to why the original desk adjuster/claim owner, Keith Kennedy, never made any contact with policy holders [redacted]/[redacted] or with [redacted]. For seven weeks straight beginning on May15, several messages...
were left by [redacted] and [redacted] to inquire about the claim process, requesting an additional hotel room, make requests for Spanish-speaking field adjuster, and later, requests for a change in mitigation company as there were several issues with Service Master. I was informed that desk adjusters/claim owners are to initiate contact and assist with and questions and requests that the policy holder may have. Mr. Kennedy never attempted to make any contact. Not one phone call, letter, fax, e-mail, nothing, no contact of any kind. This lack of communication caused unnecessary stress, frustration, and suffering between the 5 members of our household during what should have been a simple, straightforward process. There was so much confusion from the very beginning, being assigned two separate housing accommodation companies at the same time ( [redacted] and [redacted]) to not having any mitigation work being done despite the fact that [redacted] charged for an extensive amount of work that never happened. We have 5 members in our household including one of the policy holders that sleep in a hospital bed. This behavior continued even after this Revdex.com complaint was filed when the current adjuster refused to call the phone number left on his voicemail for over a week. Campos-Prado
January 10, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 2, 2018. While we cannot share specific details in this public response, our SFPP Department...
contacted the complainant on January 8, 2018, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, State Farm Insurance Company [redacted] State Farm Mutual Automobile Insurance Company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12303633, and find that this resolution is satisfactory to me.
Revdex.com [redacted] Attn: Revdex.com Dispute Resolution Department Re: Revdex.com Case ID [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 15, 2017. While we cannot share specific details in this public...
response, our underwriting department has provided a letter of explanation to the complainant to address her concerns. Sincerely, Cathy Pardi, CPCU, CLU, FLMI Underwriting Team Manager State Farm Mutual Automobile Insurance Company
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated August 30, 2017. While we cannot share specific details in this public response, our Underwriting department contacted the complainant on September 5, 2017 to address her concerns, and we have given a...
satisfactory explanation of her premium charge.Sincerely, Underwriting DepartmentState Farm Insurance Companies
I am rejecting this response because:I did not advise I was satisfied. I was o only advised the check was being cut and mailed. There was no response regarding the amount of time it took to complete the request or the interest my funds accrued while they held my funds.
I am rejecting this response because:It is now 5/24/2017 and I have not heard from ANYONE regarding this matter or possibly getting it rectified. I was transferred into the executive complaint department of State Farm to find out what was going under my file# [redacted] and I was advised that that was closed meanwhile I was not updated on any decision, as well as the one from Revdex.com. Ms. Lever from the claims department stated that someone was supposed to reach out to me, and no one ever did. And if a call was placed to me and I missed it no messages were left on the number on file [redacted]I find myself again left out in the dark by this company and am assured that their customer service stinks when it comes to honest paying on time people.
I am rejecting this response because:
I got a call from someone representing state Farm as I was suppose to get the rest of my money and yet they still send me a portion of the 159.19 first they send me 115.70 then they send me 17.30 they still owe me 26.19 .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12420369, and find that this resolution is satisfactory to me.
March 8, 2018Revdex.com8100 N. University StreetPeoria, IL 61615Re: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 23, 2018. While we cannot share specific details in this public response, a member of our Agency...
Department contacted the complainant to address her concerns, and we have reached a satisfactory resolution. Sincerely,Agency/Sales Administration Shared SericesState Farm Insurance Companies
I am rejecting this response because: No one had contacted me in response to this matter from State Farm with sort of resolution. I want my account cleared, and my money back, they did not provide a satisfactory service, and I feel that any amount I paid was too much.
March 8, 2018Revdex.com8100 N UniversityPeoria, IL 61615Re: Revdex.com Case Number [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 28, 2018.While we cannot share specific details in this public response, our underwritingdepartment...
contacted the complainant on March 8, 2018, to address his/her concerns,and we will continue to work with the complainant to reach a satisfactory resolution.Sincerely,Business Lines Auto Underwriting DepartmentState Farm Insurance Companies
September 15, 2017 Revdex.com 8100 N University St Peoria, IL 61615 RE: Revdex.com Complaint ID [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 6, 2017. While we cannot share specific details in this public response, our...
Underwriting Services Department attempted to contact Mr. Wise by phone and have generated a written response to Mr. Wise with appropriate contact information. Sincerely, [redacted]Auto Underwriting Team Manager State Farm Mutual Automobile Insurance Company cc: Megan B Dugan (38-6397)
Dear Cristle [redacted]: I am writing in response to the concerns you shared with our Revdex.com regarding the above referenced State Farm Payment Plan account number. We have attempted to contact you at the number you provided, but have been unsuccessful. Additional information is needed to...
review your account. Should you wish to discuss your concerns, please contact me at the number listed below so we may discuss this matter further. I look forward to hearing from you.Thank you for choosing State Farm for your insurance needs. Sincerely, [redacted]State Farm Payment Plan State Farm Mutual Automobile Insurance Company
December 15, 2017 Revdex.com 8100 N. University Peoria, IL 61615 RE: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 11, 2017. While we cannot share specific details in this public response, our agency team...
member has communicated with the customer today to explain that the documentation received is insufficient and to inform him of the proof of residence documentation required to remove the driver from the household record. Thank you for your inquiry and for allowing us to address this issue. Sincerely, Underwriting Services State Farm Insurance Companies
I am rejecting this response because:We have not "reached a resolution" yet - State Farm owes us $500 for the claim and has not yet paid it. Only after we receive payment would we be able to evaluate if a resolution has been made with State Farm. There is still the issue that State Farm LOST our claim and was rude to me until I filed a complaint with the Revdex.com. I do not consider that good business practice. Again, we are still waiting for our $500 reimbursement. This has caused, and continues to cause, a great deal of strain for our family financially.
September 20, 2017 State Farm Insurance PO Box 2320 Bloomington, IL 61702-2320 Revdex.com 112 Harrison St Peoria, IL 61602 Re: Revdex.com Case ID: 12384956 Consumer: Nichole Berry To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September...
14, 2017. While we cannot share specific details in this public response, our underwriting department has provided a letter of explanation to the complainant to address her concerns. Sincerely, [redacted] Underwriting Team Manager State Farm Mutual Automobile Insurance Company
January 25, 2018 Revdex.com Dispute Resolution Department 8100 N University St Peoria, IL 61615 RE: Revdex.com Complaint ID [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 16, 2018. While we cannot share specific details in this...
public response, our Underwriting Services Department attempted to contact Mr. Estrada by phone and have generated a written response to Mr. Estrada with appropriate contact information. Sincerely, [redacted] Auto Underwriting Team Manager State Farm Mutual Automobile Insurance Company cc: [redacted]
September 8, 2017 Revdex.com Dispute Resolution Department [redacted] Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 1, 2017. While we cannot share specific details in...
this public response, our agent contacted the complainant on September 7, 2017 to address her concerns and they have reached a satisfactory resolution. Sincerely, Underwriting Department State Farm Insurance Companies
I am rejecting this response because:
A response has still not been given as to why the original desk adjuster/claim owner, Keith Kennedy, never made any contact with policy holders [redacted]/[redacted] or with [redacted]. For seven weeks straight beginning on May15, several messages...
were left by [redacted] and [redacted] to inquire about the claim process, requesting an additional hotel room, make requests for Spanish-speaking field adjuster, and later, requests for a change in mitigation company as there were several issues with Service Master. I was informed that desk adjusters/claim owners are to initiate contact and assist with and questions and requests that the policy holder may have. Mr. Kennedy never attempted to make any contact. Not one phone call, letter, fax, e-mail, nothing, no contact of any kind. This lack of communication caused unnecessary stress, frustration, and suffering between the 5 members of our household during what should have been a simple, straightforward process. There was so much confusion from the very beginning, being assigned two separate housing accommodation companies at the same time ( [redacted] and [redacted]) to not having any mitigation work being done despite the fact that [redacted] charged for an extensive amount of work that never happened. We have 5 members in our household including one of the policy holders that sleep in a hospital bed. This behavior continued even after this Revdex.com complaint was filed when the current adjuster refused to call the phone number left on his voicemail for over a week. Campos-Prado
January 10, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 2, 2018. While we cannot share specific details in this public response, our SFPP Department...
contacted the complainant on January 8, 2018, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, State Farm Insurance Company [redacted] State Farm Mutual Automobile Insurance Company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12303633, and find that this resolution is satisfactory to me.
Revdex.com [redacted] Attn: Revdex.com Dispute Resolution Department Re: Revdex.com Case ID [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 15, 2017. While we cannot share specific details in this public...
response, our underwriting department has provided a letter of explanation to the complainant to address her concerns. Sincerely, Cathy Pardi, CPCU, CLU, FLMI Underwriting Team Manager State Farm Mutual Automobile Insurance Company
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated August 30, 2017. While we cannot share specific details in this public response, our Underwriting department contacted the complainant on September 5, 2017 to address her concerns, and we have given a...
satisfactory explanation of her premium charge.Sincerely, Underwriting DepartmentState Farm Insurance Companies
I am rejecting this response because:I did not advise I was satisfied. I was o only advised the check was being cut and mailed. There was no response regarding the amount of time it took to complete the request or the interest my funds accrued while they held my funds.
I am rejecting this response because:we are not reaching an agreement
I am rejecting this response because:It is now 5/24/2017 and I have not heard from ANYONE regarding this matter or possibly getting it rectified. I was transferred into the executive complaint department of State Farm to find out what was going under my file# [redacted] and I was advised that that was closed meanwhile I was not updated on any decision, as well as the one from Revdex.com. Ms. Lever from the claims department stated that someone was supposed to reach out to me, and no one ever did. And if a call was placed to me and I missed it no messages were left on the number on file [redacted]I find myself again left out in the dark by this company and am assured that their customer service stinks when it comes to honest paying on time people.
I am rejecting this response because:
I got a call from someone representing state Farm as I was suppose to get the rest of my money and yet they still send me a portion of the 159.19 first they send me 115.70 then they send me 17.30 they still owe me 26.19 .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12420369, and find that this resolution is satisfactory to me.
March 8, 2018Revdex.com8100 N. University StreetPeoria, IL 61615Re: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 23, 2018. While we cannot share specific details in this public response, a member of our Agency...
Department contacted the complainant to address her concerns, and we have reached a satisfactory resolution. Sincerely,Agency/Sales Administration Shared SericesState Farm Insurance Companies
I am rejecting this response because: No one had contacted me in response to this matter from State Farm with sort of resolution. I want my account cleared, and my money back, they did not provide a satisfactory service, and I feel that any amount I paid was too much.
March 8, 2018Revdex.com8100 N UniversityPeoria, IL 61615Re: Revdex.com Case Number [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 28, 2018.While we cannot share specific details in this public response, our underwritingdepartment...
contacted the complainant on March 8, 2018, to address his/her concerns,and we will continue to work with the complainant to reach a satisfactory resolution.Sincerely,Business Lines Auto Underwriting DepartmentState Farm Insurance Companies
September 15, 2017 Revdex.com 8100 N University St Peoria, IL 61615 RE: Revdex.com Complaint ID [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 6, 2017. While we cannot share specific details in this public response, our...
Underwriting Services Department attempted to contact Mr. Wise by phone and have generated a written response to Mr. Wise with appropriate contact information. Sincerely, [redacted]Auto Underwriting Team Manager State Farm Mutual Automobile Insurance Company cc: Megan B Dugan (38-6397)
Dear Cristle [redacted]: I am writing in response to the concerns you shared with our Revdex.com regarding the above referenced State Farm Payment Plan account number. We have attempted to contact you at the number you provided, but have been unsuccessful. Additional information is needed to...
review your account. Should you wish to discuss your concerns, please contact me at the number listed below so we may discuss this matter further. I look forward to hearing from you.Thank you for choosing State Farm for your insurance needs. Sincerely, [redacted]State Farm Payment Plan State Farm Mutual Automobile Insurance Company