March 5, 2018Dispute Resolution DepartmentCase Manager/Dispute ResolutionRevdex.com Complaint DepartmentRE: Complaint Case # [redacted] Consumer: [redacted] Case Opened: 2018-02-23To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 23, 2018.While we cannot share specific details in this public response, our auto operations division contacted thecomplainant to address the concerns.Sincerely,Auto OperationsState Farm Insurance Companies
January 23, 2017 Revdex.com Serving Central Illinois Heart of Illinois Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number 11925427 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 16, 2017. While we cannot share specific details in this public response, our claim department contacted the complainant on January 10, 2017, to address her concerns. January 11, 2017, State Farm provided a written explanation addressing the complainants concerns along with the options available to the complainant. While we regret the complainant is not satisfied, the options outlined to the complainant remain available. Sincerely, State Farm Claims – Property Complex Phone: 844-292-8615 State Farm Mutual Auto Insurance Company
I am rejecting this response because:
#1 My insurance was cancelled without cause. Either that, or I was fraudulently told I would be insured when the agent had no intention of issuing a policy. State Farm received a check from the title company on December 13, 2017. The policy was not cancelled until January 29, 2018. If they intended to issue a policy paid for in good faith, why was the check not cashed?#2 It took 2 1/2 months of phone calls to find out that State Farm had never cashed the check from the title company. Why was I not told that in January when the policy was cancelled?#3 The title company was not informed that State Farm was not going to cash the check until March 16, 2018 - AFTER I filed a complaint with the company.#4 The response does not even start to address the incredibly rude way I was treated. This person should NOT be selling insurance to people!!! They should have told me they did not issue policies for mobile homes. Barring that, I should have been issued a check at the time the policy was cancelled. At the very least the title company should have been told the check was voided the day it was done.
I am rejecting this response because:
I realize this is a HIPPA violation issue but I gave permission for you to persue this matter on my behalf. All I did receive is a phone call stating they would look into the matter but have heard nothing in a 10 day period. This issue is still not satisfactory to me and I feel like this is just another run around with State Farm. I would appreciate any other help you can give me and if I need to waive my patient right so as to give your legal department access to my health records please let me know. I have nothing to hide. Thank you [redacted].
Dear Cristle [redacted]: I am writing in response to the concerns you shared with our Revdex.com regarding the above referenced State Farm Payment Plan account number. We have attempted to contact you at the number you provided, but have been unsuccessful. Additional information is needed to...
review your account. Should you wish to discuss your concerns, please contact me at the number listed below so we may discuss this matter further. I look forward to hearing from you.Thank you for choosing State Farm for your insurance needs. Sincerely, [redacted]State Farm Payment Plan State Farm Mutual Automobile Insurance Company
April 12, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number 12076873 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 12, 2017. While we cannot share specific details in this public response, our SFPP department I spoke with Ms. [redacted] today, to address her concerns, and we have reached a satisfactory resolution. Sincerely, State Farm Payment Plan Phone: 1-888-311-7377 State Farm Mutual Automobile Insurance Company
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 21, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on July 25, 2017, to address his concerns, and we have reached a satisfactory...
resolution. Sincerely, State Farm Payment Plan Phone: 888-311-7311 State Farm County Mutual Insurance Company of Texas-26816
I am rejecting this response because:
The State Farm response has not sent Alice [redacted] a documented response. It was a phone call that was not a response of substance or logic. State Farm has not deleted the bill, and has sent a second Collections bill.Will Revdex.com be assessing this case? Is Revdex.com intent to review this case only as a standalone case? Does Revdex.com agree the State Farm practice of post policy period add-on billing, even when the customer made no changes, misrepresentations or claims, is appropriate business practice?
January 10, 2018 Revdex.com 8100 N University Peoria, IL 61615 RE: Revdex.com Case Number ID: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 2, 2018. While we cannot share specific details in this public response, our underwriting...
department contacted the complainant on January 4, 2018 to address his concerns. Sincerely, Auto Underwriting Services State Farm Insurance Companies C: [redacted] Agent [redacted]
April 3, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 26, 2018. While we cannot share specific details in this public response, our State Farm Payment...
Plan Department contacted the complainant on April 3, 2018 to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, State Farm Payment Plan 888-311-7377 State Farm Fire and Casualty Co.
September 28, 2017 Revdex.com 8100 N University St. Peoria, IL 61615 Re: Revdex.com Case Number 12395461 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 20, 2017. While we cannot share specific details in this public response, our...
Underwriting Department contacted the complainant on September 27, 2017, to address his concerns. Sincerely, Business Lines Underwriting State Farm Insurance Companies
February 22, 2018 State Farm InsuranceOne State Farm PlazaBloomington IL 61702Revdex.com8100 N. UniversityPeoira, IL 61615Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 12, 2018.While we cannot share...
specific details in this public response, our servicing agentcontacted the complainant on February 13, 2018, to address his concerns, and we havereached a satisfactory resolution.Sincerely,Underwriting ServicesState Farm Insurance CompaniesCopy: Wade Davis, 40-1763
Re: Revdex.com Case Number: To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 12, 2018. While we cannot share specific details in this public response, our SFPP Department contacted the complainant on March 14, 2018, to address her concerns, and we have...
reached a satisfactory resolution. Sincerely, State Farm Payment Plan 1-888-311-7277 State Farm Mutual Automobile Insurance Company State Farm Insurance Companies P.O. Box 2320 Bloomington, IL 61702-2320 12732224
June 7, 2017 State Farm Insurance Companies PO BOX 106169 Atlanta, GA 30348-6169 Fax (844) 861-4226 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number 12177755 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated June 1, 2017. While...
we cannot share specific details in this public response, our claim leadership contacted the complainant on June 1st, 2017, to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, State Farm Fire Claims 1-844-529-5982
I am rejecting this response because: I stated previously in my complaint that it was beyond our control that those weather related incidents happen causing us to file a claim. We should not have to be penalized for this occurrence. As stated in your letter dated February 21, 2017, we have...
scheduled an appointment for Monday, March 6, 2017 with the State Farm agent [redacted], to discuss our concerns regarding this matter.
I am rejecting this response because:
Statefarm has gotten in contact with me like they stated in their response. However, when I talked to the representative, he only gave me a date that the arbitration is scheduled for and told me I will be reimbursed shortly after IF I am found not to be at fault. This is repetitive information I’m getting each time I talk to State Farm. I am arguing that I was told I will get my deductible back because I’m 100% not at fault & will receive it back within days of paying it. I wasn’t told there was a chance for it to go to arbitration; had that been the case, I wouldn’t have taken my car in to get fixed. Before any of this, I first called Mercury insurance and they told me they don’t find their party at fault. They told me to call my insurance to ask what their findings were. I Informed Statefarm of what Mercury Insirance told me and they told me it was still okay to take my car to get fixed and I’ll get my money back in a couple days. I WAS NEVER INFORMED THAT THERE WAS A CHANCE I WOULDNT GET MY MONEY BACK . These representatives didn’t inform me of potential happenings. I was led to believe I am guaranteed my money back and now they’re going back on their word . When I asked to speak to customer relations, Eric who was working on my claim chuckled and said Statefarm doesn’t have one. He went through the notes and blamed Chris Barron’s for telling me I will get my refund back, not him. He was so adiment about blaming other people than helping an upset customer. I have Been a loyal customer for a long time and have an 68 year old grandmother that has been a customer since she was 16. Many friends and family of mine are customers. This has led me to change my insurance to AllState , they offered me a higher payment but I’ve settled with that because I’ve heard from many others that they exceed their customers satisfactions. Taking this loss of $500 has made a huge debt in my finances when I make only $400 a month raising a toddler.
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 19, 2017. While we cannot share specific details in this public response, a member of our Agency Department has attempted to contact the complainant April 21, 2017 to address her concerns, and we will...
continue to work with the complainant to reach a satisfactory resolution. Sincerely, Agency Sales AdministrationState Farm Insurance Companies
September 6, 2017 Revdex.com 8100 N. University Dr. Peoria, IL 61615 Revdex.com Case ID: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 1, 2017. While we cannot share the specific details in this public response, our Underwriting...
department contacted the complainant by letter on August 28, 2017 to address the concerns listed. The Georgia Department of Insurance also contacted the complainant on August 17, 2017. A satisfactory explanation was given to the complainant, in both cases. Sincerely, Underwriting Services State Farm Insurance Companies cc: Nicholas David Tolly Noelle Thornton 11-2789
March 26, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 20, 2018. While we cannot share specific details in this public response, our claim department...
contacted the complainant on March 23, 2018, to address his concerns, and we have reached a satisfactory resolution. Sincerely, Auto Property Claim Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks BB for your help!
March 5, 2018Dispute Resolution DepartmentCase Manager/Dispute ResolutionRevdex.com Complaint DepartmentRE: Complaint Case # [redacted] Consumer: [redacted] Case Opened: 2018-02-23To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 23, 2018.While we cannot share specific details in this public response, our auto operations division contacted thecomplainant to address the concerns.Sincerely,Auto OperationsState Farm Insurance Companies
January 23, 2017 Revdex.com Serving Central Illinois Heart of Illinois Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number 11925427 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 16, 2017. While we cannot share specific details in this public response, our claim department contacted the complainant on January 10, 2017, to address her concerns. January 11, 2017, State Farm provided a written explanation addressing the complainants concerns along with the options available to the complainant. While we regret the complainant is not satisfied, the options outlined to the complainant remain available. Sincerely, State Farm Claims – Property Complex Phone: 844-292-8615 State Farm Mutual Auto Insurance Company
I am rejecting this response because:
#1 My insurance was cancelled without cause. Either that, or I was fraudulently told I would be insured when the agent had no intention of issuing a policy. State Farm received a check from the title company on December 13, 2017. The policy was not cancelled until January 29, 2018. If they intended to issue a policy paid for in good faith, why was the check not cashed?#2 It took 2 1/2 months of phone calls to find out that State Farm had never cashed the check from the title company. Why was I not told that in January when the policy was cancelled?#3 The title company was not informed that State Farm was not going to cash the check until March 16, 2018 - AFTER I filed a complaint with the company.#4 The response does not even start to address the incredibly rude way I was treated. This person should NOT be selling insurance to people!!! They should have told me they did not issue policies for mobile homes. Barring that, I should have been issued a check at the time the policy was cancelled. At the very least the title company should have been told the check was voided the day it was done.
I am rejecting this response because:
I realize this is a HIPPA violation issue but I gave permission for you to persue this matter on my behalf. All I did receive is a phone call stating they would look into the matter but have heard nothing in a 10 day period. This issue is still not satisfactory to me and I feel like this is just another run around with State Farm. I would appreciate any other help you can give me and if I need to waive my patient right so as to give your legal department access to my health records please let me know. I have nothing to hide. Thank you [redacted].
Dear Cristle [redacted]: I am writing in response to the concerns you shared with our Revdex.com regarding the above referenced State Farm Payment Plan account number. We have attempted to contact you at the number you provided, but have been unsuccessful. Additional information is needed to...
review your account. Should you wish to discuss your concerns, please contact me at the number listed below so we may discuss this matter further. I look forward to hearing from you.Thank you for choosing State Farm for your insurance needs. Sincerely, [redacted]State Farm Payment Plan State Farm Mutual Automobile Insurance Company
April 12, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number 12076873 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 12, 2017. While we cannot share specific details in this public response, our SFPP department I spoke with Ms. [redacted] today, to address her concerns, and we have reached a satisfactory resolution. Sincerely, State Farm Payment Plan Phone: 1-888-311-7377 State Farm Mutual Automobile Insurance Company
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 21, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on July 25, 2017, to address his concerns, and we have reached a satisfactory...
resolution. Sincerely, State Farm Payment Plan Phone: 888-311-7311 State Farm County Mutual Insurance Company of Texas-26816
I am rejecting this response because:
The State Farm response has not sent Alice [redacted] a documented response. It was a phone call that was not a response of substance or logic. State Farm has not deleted the bill, and has sent a second Collections bill.Will Revdex.com be assessing this case? Is Revdex.com intent to review this case only as a standalone case? Does Revdex.com agree the State Farm practice of post policy period add-on billing, even when the customer made no changes, misrepresentations or claims, is appropriate business practice?
January 10, 2018 Revdex.com 8100 N University Peoria, IL 61615 RE: Revdex.com Case Number ID: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 2, 2018. While we cannot share specific details in this public response, our underwriting...
department contacted the complainant on January 4, 2018 to address his concerns. Sincerely, Auto Underwriting Services State Farm Insurance Companies C: [redacted] Agent [redacted]
April 3, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 26, 2018. While we cannot share specific details in this public response, our State Farm Payment...
Plan Department contacted the complainant on April 3, 2018 to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, State Farm Payment Plan 888-311-7377 State Farm Fire and Casualty Co.
September 28, 2017 Revdex.com 8100 N University St. Peoria, IL 61615 Re: Revdex.com Case Number 12395461 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 20, 2017. While we cannot share specific details in this public response, our...
Underwriting Department contacted the complainant on September 27, 2017, to address his concerns. Sincerely, Business Lines Underwriting State Farm Insurance Companies
February 22, 2018 State Farm InsuranceOne State Farm PlazaBloomington IL 61702Revdex.com8100 N. UniversityPeoira, IL 61615Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 12, 2018.While we cannot share...
specific details in this public response, our servicing agentcontacted the complainant on February 13, 2018, to address his concerns, and we havereached a satisfactory resolution.Sincerely,Underwriting ServicesState Farm Insurance CompaniesCopy: Wade Davis, 40-1763
Re: Revdex.com Case Number: To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 12, 2018. While we cannot share specific details in this public response, our SFPP Department contacted the complainant on March 14, 2018, to address her concerns, and we have...
reached a satisfactory resolution. Sincerely, State Farm Payment Plan 1-888-311-7277 State Farm Mutual Automobile Insurance Company State Farm Insurance Companies P.O. Box 2320 Bloomington, IL 61702-2320 12732224
June 7, 2017 State Farm Insurance Companies PO BOX 106169 Atlanta, GA 30348-6169 Fax (844) 861-4226 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number 12177755 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated June 1, 2017. While...
we cannot share specific details in this public response, our claim leadership contacted the complainant on June 1st, 2017, to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, State Farm Fire Claims 1-844-529-5982
I am rejecting this response because: I stated previously in my complaint that it was beyond our control that those weather related incidents happen causing us to file a claim. We should not have to be penalized for this occurrence. As stated in your letter dated February 21, 2017, we have...
scheduled an appointment for Monday, March 6, 2017 with the State Farm agent [redacted], to discuss our concerns regarding this matter.
I am rejecting this response because:
Statefarm has gotten in contact with me like they stated in their response. However, when I talked to the representative, he only gave me a date that the arbitration is scheduled for and told me I will be reimbursed shortly after IF I am found not to be at fault. This is repetitive information I’m getting each time I talk to State Farm. I am arguing that I was told I will get my deductible back because I’m 100% not at fault & will receive it back within days of paying it. I wasn’t told there was a chance for it to go to arbitration; had that been the case, I wouldn’t have taken my car in to get fixed. Before any of this, I first called Mercury insurance and they told me they don’t find their party at fault. They told me to call my insurance to ask what their findings were. I Informed Statefarm of what Mercury Insirance told me and they told me it was still okay to take my car to get fixed and I’ll get my money back in a couple days. I WAS NEVER INFORMED THAT THERE WAS A CHANCE I WOULDNT GET MY MONEY BACK . These representatives didn’t inform me of potential happenings. I was led to believe I am guaranteed my money back and now they’re going back on their word . When I asked to speak to customer relations, Eric who was working on my claim chuckled and said Statefarm doesn’t have one. He went through the notes and blamed Chris Barron’s for telling me I will get my refund back, not him. He was so adiment about blaming other people than helping an upset customer. I have Been a loyal customer for a long time and have an 68 year old grandmother that has been a customer since she was 16. Many friends and family of mine are customers. This has led me to change my insurance to AllState , they offered me a higher payment but I’ve settled with that because I’ve heard from many others that they exceed their customers satisfactions. Taking this loss of $500 has made a huge debt in my finances when I make only $400 a month raising a toddler.
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 19, 2017. While we cannot share specific details in this public response, a member of our Agency Department has attempted to contact the complainant April 21, 2017 to address her concerns, and we will...
continue to work with the complainant to reach a satisfactory resolution. Sincerely, Agency Sales AdministrationState Farm Insurance Companies
September 6, 2017 Revdex.com 8100 N. University Dr. Peoria, IL 61615 Revdex.com Case ID: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 1, 2017. While we cannot share the specific details in this public response, our Underwriting...
department contacted the complainant by letter on August 28, 2017 to address the concerns listed. The Georgia Department of Insurance also contacted the complainant on August 17, 2017. A satisfactory explanation was given to the complainant, in both cases. Sincerely, Underwriting Services State Farm Insurance Companies cc: Nicholas David Tolly Noelle Thornton 11-2789
March 26, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 20, 2018. While we cannot share specific details in this public response, our claim department...
contacted the complainant on March 23, 2018, to address his concerns, and we have reached a satisfactory resolution. Sincerely, Auto Property Claim Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks BB for your help!