Initial Business Response /* (1000, 5, 2016/08/02) */
29, 2016
Revdex.com
[redacted]
[redacted] XXXXX
Re: Revdex.com Case Number XXXXXXXX
Name of Complainant [redacted]
To Whom It May Concern:
Thank you for the opportunity to reply to your...
correspondence dated July 26, 2016. While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on July 27, 2016 to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolution.
Sincerely,
State Farm Insurance Companies
Re: Revdex.com Complaint ID: [redacted] To Whom it May Concern: Thank you for the opportunity to reply to your correspondence dated October 27, 2017. While we cannot share specific details in this public response, our underwriting department contacted the customer on October 30, 2017 and October 31, 2017 by phone, to address her concerns, however we were unable to reach her. We will continue to work with the customer to reach a satisfactory resolution. Sincerely, Underwriting Department State Farm Insurance Companies C: Agent [redacted]
I am rejecting this response because:
Statefarm has gotten in contact with me like they stated in their response. However, when I talked to the representative, he only gave me a date that the arbitration is scheduled for and told me I will be reimbursed shortly after IF I am found not to be at fault. This is repetitive information I’m getting each time I talk to State Farm. I am arguing that I was told I will get my deductible back because I’m 100% not at fault & will receive it back within days of paying it. I wasn’t told there was a chance for it to go to arbitration; had that been the case, I wouldn’t have taken my car in to get fixed. Before any of this, I first called Mercury insurance and they told me they don’t find their party at fault. They told me to call my insurance to ask what their findings were. I Informed Statefarm of what Mercury Insirance told me and they told me it was still okay to take my car to get fixed and I’ll get my money back in a couple days. I WAS NEVER INFORMED THAT THERE WAS A CHANCE I WOULDNT GET MY MONEY BACK . These representatives didn’t inform me of potential happenings. I was led to believe I am guaranteed my money back and now they’re going back on their word . When I asked to speak to customer relations, Eric who was working on my claim chuckled and said Statefarm doesn’t have one. He went through the notes and blamed Chris Barron’s for telling me I will get my refund back, not him. He was so adiment about blaming other people than helping an upset customer. I have Been a loyal customer for a long time and have an 68 year old grandmother that has been a customer since she was 16. Many friends and family of mine are customers. This has led me to change my insurance to AllState , they offered me a higher payment but I’ve settled with that because I’ve heard from many others that they exceed their customers satisfactions. Taking this loss of $500 has made a huge debt in my finances when I make only $400 a month raising a toddler.
Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 31, 2017. While we cannot share specific details in this public response, our SFPP department attempted to contact the complainant on November 2, 2017 and November 3,...
2017, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, SFPP department Phone: [redacted]
February 7, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number 11960064 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 1, 2017. While we cannot share specific details in this public response, our underwriting...
department has attempted to reach the complainant by phone to discuss her concerns. We were unable to make contact so we are responding to her in writing. Sincerely, Personal Lines Fire Underwriting Department State Farm Insurance Companies
February 26, 2018Revdex.com8100 N UniversityPeoria, IL 61615Re: Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 20, 2018. Whilewe cannot share specific details in this public response, our Claim Department...
contacted thecomplainant on February 22, 2018 to address his concerns, and we have reached a satisfactoryresolution.Sincerely,[redacted]Property Total Loss Department
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated September 22, 2016.
While we cannot share specific details in this public response, our underwriting department
contacted the complainant on September 27, 2016 to address her concerns, and we have
reached...
a satisfactory resolution.
Sincerely,
Personal Lines Auto
Underwriting Department
State Farm Insurance Companies (RS-B4A29-Belk.pdf)
September 27, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 27, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on September 22, 2017, to address his concerns, and we have reached a satisfactory resolution. Sincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
I am rejecting this response because:
This complaint was made after the underwriting department's unsatisfactory explanation. The underwriter wouldn't even allow me to speak to a supervisor or any sort of higher-up individual to continue addressing my concerns. I find this highly unprofessional.
Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 3-13-18. While we cannot share specific details in this public response, our Consolidated Claims Department spoke with the complainant 3-16-18 to address her concerns, and we...
have reached a satisfactory resolution. Sincerely, Teri Morris Claims Section Manager Consolidated Claims 1-800-736-8541 State Farm Mutual Automobile Insurance Company
September 18, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number 12378345 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 13, 2017. While we cannot share specific details in this public response, our SFPP...
department has attempted to contact the complainant on September 15, 2017 and September 18, 2017, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, SFPP department Phone: 1-888-311-7377 State Farm Mutual Automobile Insurance Company
I am rejecting this response because:
I would like something in writing stating that my policies are cancelled with State Farm and they will steal money out of my account that is not authorized.
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 12, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on April 14, 2017, to address her concerns, and we have reached a satisfactory...
resolution. Sincerely, State Farm Payment Plan SFPP department State Farm Insurance Companies
RE: Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated November 9, 2017.While we are unable to share specific details in this public response, please be assured we areresponding to our insured separately to address his...
Re: Revdex.com Case Numer [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 16, 2017. While we cannot share specific details in this public response, our Total Loss Claims Department contacted the complainant on May 17, 2017, to address his...
concerns, and we have reached a satisfactory resolution. Sincerely, State Farm Total Loss Auto ClaimsPhone: 855-231-1590 Ext: 720
August 16, 2017 Revdex.com [redacted] Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 14, 2017. While we cannot share specific details in this public response, our underwriting...
department contacted the complainant on August 16, 2017, to address the concerns, and we have reached a satisfactory resolution. Sincerely, Auto Underwriting Department State Farm Insurance Companies
January 16, 2018Revdex.com112 Harrison StreetPeoria, Illinois 61602Re: Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated January 12, 2018. While we cannot share specific details in this public response, our Underwriting Department researched the policy and will contact our policyholder to review the concerns.Sincerely,Auto Underwriting DepartmentAuto Underwriting DepartmentState Farm Insurance Companies
I am rejecting this response because: When the insurance was cancelled it was for both home and auto. State Farm only corrected the auto retro check to March 2016 and not the home owners insurance.
Initial Business Response /* (1000, 5, 2016/08/02) */
29, 2016
Revdex.com
[redacted]
[redacted] XXXXX
Re: Revdex.com Case Number XXXXXXXX
Name of Complainant [redacted]
To Whom It May Concern:
Thank you for the opportunity to reply to your...
correspondence dated July 26, 2016. While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on July 27, 2016 to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolution.
Sincerely,
State Farm Insurance Companies
Re: Revdex.com Complaint ID: [redacted] To Whom it May Concern: Thank you for the opportunity to reply to your correspondence dated October 27, 2017. While we cannot share specific details in this public response, our underwriting department contacted the customer on October 30, 2017 and October 31, 2017 by phone, to address her concerns, however we were unable to reach her. We will continue to work with the customer to reach a satisfactory resolution. Sincerely, Underwriting Department State Farm Insurance Companies C: Agent [redacted]
I am rejecting this response because:
Statefarm has gotten in contact with me like they stated in their response. However, when I talked to the representative, he only gave me a date that the arbitration is scheduled for and told me I will be reimbursed shortly after IF I am found not to be at fault. This is repetitive information I’m getting each time I talk to State Farm. I am arguing that I was told I will get my deductible back because I’m 100% not at fault & will receive it back within days of paying it. I wasn’t told there was a chance for it to go to arbitration; had that been the case, I wouldn’t have taken my car in to get fixed. Before any of this, I first called Mercury insurance and they told me they don’t find their party at fault. They told me to call my insurance to ask what their findings were. I Informed Statefarm of what Mercury Insirance told me and they told me it was still okay to take my car to get fixed and I’ll get my money back in a couple days. I WAS NEVER INFORMED THAT THERE WAS A CHANCE I WOULDNT GET MY MONEY BACK . These representatives didn’t inform me of potential happenings. I was led to believe I am guaranteed my money back and now they’re going back on their word . When I asked to speak to customer relations, Eric who was working on my claim chuckled and said Statefarm doesn’t have one. He went through the notes and blamed Chris Barron’s for telling me I will get my refund back, not him. He was so adiment about blaming other people than helping an upset customer. I have Been a loyal customer for a long time and have an 68 year old grandmother that has been a customer since she was 16. Many friends and family of mine are customers. This has led me to change my insurance to AllState , they offered me a higher payment but I’ve settled with that because I’ve heard from many others that they exceed their customers satisfactions. Taking this loss of $500 has made a huge debt in my finances when I make only $400 a month raising a toddler.
Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 31, 2017. While we cannot share specific details in this public response, our SFPP department attempted to contact the complainant on November 2, 2017 and November 3,...
2017, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, SFPP department Phone: [redacted]
February 7, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number 11960064 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 1, 2017. While we cannot share specific details in this public response, our underwriting...
department has attempted to reach the complainant by phone to discuss her concerns. We were unable to make contact so we are responding to her in writing. Sincerely, Personal Lines Fire Underwriting Department State Farm Insurance Companies
February 26, 2018Revdex.com8100 N UniversityPeoria, IL 61615Re: Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 20, 2018. Whilewe cannot share specific details in this public response, our Claim Department...
contacted thecomplainant on February 22, 2018 to address his concerns, and we have reached a satisfactoryresolution.Sincerely,[redacted]Property Total Loss Department
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated September 22, 2016.
While we cannot share specific details in this public response, our underwriting department
contacted the complainant on September 27, 2016 to address her concerns, and we have
reached...
a satisfactory resolution.
Sincerely,
Personal Lines Auto
Underwriting Department
State Farm Insurance Companies (RS-B4A29-Belk.pdf)
September 27, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 27, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on September 22, 2017, to address his concerns, and we have reached a satisfactory resolution. Sincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
I am rejecting this response because:The response is dismissive of my concerns. Thank you.
I am rejecting this response because:
This complaint was made after the underwriting department's unsatisfactory explanation. The underwriter wouldn't even allow me to speak to a supervisor or any sort of higher-up individual to continue addressing my concerns. I find this highly unprofessional.
Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 3-13-18. While we cannot share specific details in this public response, our Consolidated Claims Department spoke with the complainant 3-16-18 to address her concerns, and we...
have reached a satisfactory resolution. Sincerely, Teri Morris Claims Section Manager Consolidated Claims 1-800-736-8541 State Farm Mutual Automobile Insurance Company
Final Consumer Response /* (2000, 6, 2016/03/08) */
The issue was resolved by Jamie at State Farm Bank. Thank you and please cancel the complaint.
September 18, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number 12378345 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 13, 2017. While we cannot share specific details in this public response, our SFPP...
department has attempted to contact the complainant on September 15, 2017 and September 18, 2017, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, SFPP department Phone: 1-888-311-7377 State Farm Mutual Automobile Insurance Company
I am rejecting this response because:
I would like something in writing stating that my policies are cancelled with State Farm and they will steal money out of my account that is not authorized.
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 12, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on April 14, 2017, to address her concerns, and we have reached a satisfactory...
resolution. Sincerely, State Farm Payment Plan SFPP department State Farm Insurance Companies
RE: Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated November 9, 2017.While we are unable to share specific details in this public response, please be assured we areresponding to our insured separately to address his...
concerns.Sincerely,Auto Underwriting DepartmentState Farm Insurance Companies
Re: Revdex.com Case Numer [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 16, 2017. While we cannot share specific details in this public response, our Total Loss Claims Department contacted the complainant on May 17, 2017, to address his...
concerns, and we have reached a satisfactory resolution. Sincerely, State Farm Total Loss Auto ClaimsPhone: 855-231-1590 Ext: 720
August 16, 2017 Revdex.com [redacted] Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 14, 2017. While we cannot share specific details in this public response, our underwriting...
department contacted the complainant on August 16, 2017, to address the concerns, and we have reached a satisfactory resolution. Sincerely, Auto Underwriting Department State Farm Insurance Companies
January 16, 2018Revdex.com112 Harrison StreetPeoria, Illinois 61602Re: Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated January 12, 2018. While we cannot share specific details in this public response, our Underwriting Department researched the policy and will contact our policyholder to review the concerns.Sincerely,Auto Underwriting DepartmentAuto Underwriting DepartmentState Farm Insurance Companies
I am rejecting this response because: When the insurance was cancelled it was for both home and auto. State Farm only corrected the auto retro check to March 2016 and not the home owners insurance.