Initial Business Response /* (1000, 5, 2016/08/02) */
29, 2016
Revdex.com
[redacted]
[redacted] XXXXX
Re: Revdex.com Case Number XXXXXXXX
Name of Complainant [redacted]
To Whom It May Concern:
Thank you for the opportunity to reply to your...
correspondence dated July 26, 2016. While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on July 27, 2016 to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolution.
Sincerely,
State Farm Insurance Companies
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12104124, and find that this resolution is satisfactory to me. They paid the amount owed. Thank you for your role in resolving the matter. I got called from headquarter, the claims department, and the agent. Interesting how they had to wait to have a complaint and third party involved to act. thanks againMx. [redacted]
Re: Revdex.com Complaint ID: [redacted] To Whom it May Concern: Thank you for the opportunity to reply to your correspondence dated October 27, 2017. While we cannot share specific details in this public response, our underwriting department contacted the customer on October 30, 2017 and October 31, 2017 by phone, to address her concerns, however we were unable to reach her. We will continue to work with the customer to reach a satisfactory resolution. Sincerely, Underwriting Department State Farm Insurance Companies C: Agent [redacted]
Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 31, 2017. While we cannot share specific details in this public response, our SFPP department attempted to contact the complainant on November 2, 2017 and November 3,...
2017, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, SFPP department Phone: [redacted]
February 7, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number 11960064 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 1, 2017. While we cannot share specific details in this public response, our underwriting...
department has attempted to reach the complainant by phone to discuss her concerns. We were unable to make contact so we are responding to her in writing. Sincerely, Personal Lines Fire Underwriting Department State Farm Insurance Companies
September 27, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 27, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on September 22, 2017, to address his concerns, and we have reached a satisfactory resolution. Sincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
February 26, 2018Revdex.com8100 N UniversityPeoria, IL 61615Re: Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 20, 2018. Whilewe cannot share specific details in this public response, our Claim Department...
contacted thecomplainant on February 22, 2018 to address his concerns, and we have reached a satisfactoryresolution.Sincerely,[redacted]Property Total Loss Department
I am rejecting this response because:
This complaint was made after the underwriting department's unsatisfactory explanation. The underwriter wouldn't even allow me to speak to a supervisor or any sort of higher-up individual to continue addressing my concerns. I find this highly unprofessional.
September 18, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number 12378345 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 13, 2017. While we cannot share specific details in this public response, our SFPP...
department has attempted to contact the complainant on September 15, 2017 and September 18, 2017, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, SFPP department Phone: 1-888-311-7377 State Farm Mutual Automobile Insurance Company
Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 3-13-18. While we cannot share specific details in this public response, our Consolidated Claims Department spoke with the complainant 3-16-18 to address her concerns, and we...
have reached a satisfactory resolution. Sincerely, Teri Morris Claims Section Manager Consolidated Claims 1-800-736-8541 State Farm Mutual Automobile Insurance Company
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated September 22, 2016.
While we cannot share specific details in this public response, our underwriting department
contacted the complainant on September 27, 2016 to address her concerns, and we have
reached...
a satisfactory resolution.
Sincerely,
Personal Lines Auto
Underwriting Department
State Farm Insurance Companies (RS-B4A29-Belk.pdf)
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 12, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on April 14, 2017, to address her concerns, and we have reached a satisfactory...
resolution. Sincerely, State Farm Payment Plan SFPP department State Farm Insurance Companies
I am rejecting this response because:
I would like something in writing stating that my policies are cancelled with State Farm and they will steal money out of my account that is not authorized.
Re: Revdex.com Case Numer [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 16, 2017. While we cannot share specific details in this public response, our Total Loss Claims Department contacted the complainant on May 17, 2017, to address his...
concerns, and we have reached a satisfactory resolution. Sincerely, State Farm Total Loss Auto ClaimsPhone: 855-231-1590 Ext: 720
RE: Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated November 9, 2017.While we are unable to share specific details in this public response, please be assured we areresponding to our insured separately to address his...
August 16, 2017 Revdex.com [redacted] Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 14, 2017. While we cannot share specific details in this public response, our underwriting...
department contacted the complainant on August 16, 2017, to address the concerns, and we have reached a satisfactory resolution. Sincerely, Auto Underwriting Department State Farm Insurance Companies
January 16, 2018Revdex.com112 Harrison StreetPeoria, Illinois 61602Re: Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated January 12, 2018. While we cannot share specific details in this public response, our Underwriting Department researched the policy and will contact our policyholder to review the concerns.Sincerely,Auto Underwriting DepartmentAuto Underwriting DepartmentState Farm Insurance Companies
February 1, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 26, 2018 While we cannot share specific details in this public response, our SFPP Department contacted...
the complainant on February 1, 2018 to address her concerns, and our position is firm, but we will review and consider any new information if presented. Sincerely, State Farm Payment Plan 1-888-311-7377 State Farm Mutual Automobile Insurance Company
Initial Business Response /* (1000, 5, 2016/08/02) */
29, 2016
Revdex.com
[redacted]
[redacted] XXXXX
Re: Revdex.com Case Number XXXXXXXX
Name of Complainant [redacted]
To Whom It May Concern:
Thank you for the opportunity to reply to your...
correspondence dated July 26, 2016. While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on July 27, 2016 to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolution.
Sincerely,
State Farm Insurance Companies
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12104124, and find that this resolution is satisfactory to me. They paid the amount owed. Thank you for your role in resolving the matter. I got called from headquarter, the claims department, and the agent. Interesting how they had to wait to have a complaint and third party involved to act. thanks againMx. [redacted]
Re: Revdex.com Complaint ID: [redacted] To Whom it May Concern: Thank you for the opportunity to reply to your correspondence dated October 27, 2017. While we cannot share specific details in this public response, our underwriting department contacted the customer on October 30, 2017 and October 31, 2017 by phone, to address her concerns, however we were unable to reach her. We will continue to work with the customer to reach a satisfactory resolution. Sincerely, Underwriting Department State Farm Insurance Companies C: Agent [redacted]
Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 31, 2017. While we cannot share specific details in this public response, our SFPP department attempted to contact the complainant on November 2, 2017 and November 3,...
2017, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, SFPP department Phone: [redacted]
February 7, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number 11960064 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 1, 2017. While we cannot share specific details in this public response, our underwriting...
department has attempted to reach the complainant by phone to discuss her concerns. We were unable to make contact so we are responding to her in writing. Sincerely, Personal Lines Fire Underwriting Department State Farm Insurance Companies
I am rejecting this response because:The response is dismissive of my concerns. Thank you.
September 27, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 27, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on September 22, 2017, to address his concerns, and we have reached a satisfactory resolution. Sincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
February 26, 2018Revdex.com8100 N UniversityPeoria, IL 61615Re: Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 20, 2018. Whilewe cannot share specific details in this public response, our Claim Department...
contacted thecomplainant on February 22, 2018 to address his concerns, and we have reached a satisfactoryresolution.Sincerely,[redacted]Property Total Loss Department
I am rejecting this response because:
This complaint was made after the underwriting department's unsatisfactory explanation. The underwriter wouldn't even allow me to speak to a supervisor or any sort of higher-up individual to continue addressing my concerns. I find this highly unprofessional.
September 18, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number 12378345 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 13, 2017. While we cannot share specific details in this public response, our SFPP...
department has attempted to contact the complainant on September 15, 2017 and September 18, 2017, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, SFPP department Phone: 1-888-311-7377 State Farm Mutual Automobile Insurance Company
Final Consumer Response /* (2000, 6, 2016/03/08) */
The issue was resolved by Jamie at State Farm Bank. Thank you and please cancel the complaint.
Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 3-13-18. While we cannot share specific details in this public response, our Consolidated Claims Department spoke with the complainant 3-16-18 to address her concerns, and we...
have reached a satisfactory resolution. Sincerely, Teri Morris Claims Section Manager Consolidated Claims 1-800-736-8541 State Farm Mutual Automobile Insurance Company
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated September 22, 2016.
While we cannot share specific details in this public response, our underwriting department
contacted the complainant on September 27, 2016 to address her concerns, and we have
reached...
a satisfactory resolution.
Sincerely,
Personal Lines Auto
Underwriting Department
State Farm Insurance Companies (RS-B4A29-Belk.pdf)
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 12, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on April 14, 2017, to address her concerns, and we have reached a satisfactory...
resolution. Sincerely, State Farm Payment Plan SFPP department State Farm Insurance Companies
I am rejecting this response because:
I would like something in writing stating that my policies are cancelled with State Farm and they will steal money out of my account that is not authorized.
Re: Revdex.com Case Numer [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 16, 2017. While we cannot share specific details in this public response, our Total Loss Claims Department contacted the complainant on May 17, 2017, to address his...
concerns, and we have reached a satisfactory resolution. Sincerely, State Farm Total Loss Auto ClaimsPhone: 855-231-1590 Ext: 720
RE: Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated November 9, 2017.While we are unable to share specific details in this public response, please be assured we areresponding to our insured separately to address his...
concerns.Sincerely,Auto Underwriting DepartmentState Farm Insurance Companies
August 16, 2017 Revdex.com [redacted] Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 14, 2017. While we cannot share specific details in this public response, our underwriting...
department contacted the complainant on August 16, 2017, to address the concerns, and we have reached a satisfactory resolution. Sincerely, Auto Underwriting Department State Farm Insurance Companies
January 16, 2018Revdex.com112 Harrison StreetPeoria, Illinois 61602Re: Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated January 12, 2018. While we cannot share specific details in this public response, our Underwriting Department researched the policy and will contact our policyholder to review the concerns.Sincerely,Auto Underwriting DepartmentAuto Underwriting DepartmentState Farm Insurance Companies
February 1, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 26, 2018 While we cannot share specific details in this public response, our SFPP Department contacted...
the complainant on February 1, 2018 to address her concerns, and our position is firm, but we will review and consider any new information if presented. Sincerely, State Farm Payment Plan 1-888-311-7377 State Farm Mutual Automobile Insurance Company