Nordstrom Inc

Thanks to the Revdex.com, Nordstroms, and MsA*** for a quick resolutionI appreciate you being flexible and honoring thus offer
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
As I've pointed out, Nordstrum has no financial penalty when these "mistakes" happen However, I had to spend several times away from my work and have lost wages due to this matter I also would like to point out, that I was patient with Nordstrum and gave them ample opportunity to correct this matter after having contacted them the FIRST two times and Months leeway! To me, this is more than a "mistake", this is obviously a tactic in order to financialy gain from less attentive customers Nordstrom will continue to illegally profit unless they are financially penalized for this fraudulent "oops our bad" tactic! I've advised Nordstrom I will absolutely be escalating this matter with civil action to recoup my time and lost wages I highly advise Nordstrom to consider recompensating my time and lost wages by truly demonstrating accountability for their shady practices I understand they said they will refund my order this time around, but Zero appreciated compensation for my lost time and wages, is a slap in the face All they have said they have done is the bare minimum, and isn't even close to being inline with what Nordstrom touts as its customer service model

We apologize for this customer's experience and appreciate the chance to respondWe have worked directly with this customer to resolve this issueWe apologize for any inconvenience and hope we can better serve her in the future

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meNordstrom provided me with the requested refund to my credit card of the funds charged in error.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I am not and never have been a "customer" of Nordstrom I don't know whether I have ever been in a Nordstrom store in my entire life as I cannot afford its inflated prices To address me as "a customer" is an error on Nordstrom's part Having one's debit and credit cards stolen and used by the thieves at Nordstrom does not constitute "a customer of Nordstrom." The thieves attempted to first use a credit card they stole from me to charge $1,at Nordstrom and when that charge was declined, they tried to charge $on the same credit card which was also declined They then used another stolen pre-paid card and took the last remaining $out of that account Then they used my debit card to charge more than $4,at Nordstrom-Washington Square I have documented evidence of all of these transactions Why on earth the Nordstrom clerk was not alerted to all of this suspicious activity, I have no clue Again, it represents egregious negligence on the part of Nordstrom and I will be filing a Complaint in small claims court in Oregon for the maximum limit of $10, I do not need an attorney to file a Complaint in small claims court although I have access to the advice of more than one attorney in Oregon as well as Washington No attorney will be contacting Nordstrom on my behalf You will deal with me and that is probably worse than dealing with any attorney who might represent me
Sincerely,
*** ***

Hello, We appreciate this customer bringing her concerns to our attention. We apologize that this customer has received less than our best service with regard to her order. We have reached out directly to the customer with regard to the issues she has raised, and we hope that we
have provided her with helpful information to address her concerns. Should she need additional assistance we encourage her to contact our representative directly, and we hope that she will give us the opportunity to better serve her in the future Sincerely, Nordstrom, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI went to the Nordstrom Oak Brook store and referenced the email I received from the Store Manager The customer service representative issued a store credit in an amount that was acceptableI was very pleased with the quick response from Revdex.com and NordstromThank you.
Sincerely,
*** ***

Nordstrom appreciates the chance to address our customer concerns. This customer has been contacted by a member of our service team to resolve the issueWe apologize for any inconvenience to this customer

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI appreciate Nordstrom's following through with what was originally promised and value their customer service

Hello,Thank you for bringing this to our attention. Please accept our apologies for this inconvenience. Honoring our customers communication preferences is important to us. We have taken steps to confirm that your email address is unsubscribed. If you have any other questions,
please feel free to reach out to us directly at [email protected] Sincerely, Nordstrom, Inc

We apologize for this customer’s experience and appreciate the opportunity to look further in to thisNordstrom follows standard authorization procedures which are compliant with card acceptance rules and lawsThe decision on how to handle fraudulent use is the responsibility of the card issuer
Nordstrom is happy to work with the customer’s card companies during their investigation in to this matterOur Loss Prevention team at our Woodfield location has additional information regarding the transactions in question and have contacted the local Police Department to provide information about the subjectWe ask that the customer please reach out to the store loss prevention manager, Rob B*** directly for more detailed information: (*** ***

I received confirmation emails stating that the items have shipped since our last communication

To whom it may concern:I filed a complaint earlier today but this afternoon I was able to resolve the issue and am no longer seeking a resolution, one has been made. Thanks

We are sorry to hear this customer does not think our company is being truthfulOver the past year, the brand's performance has continued to declineOur buying teams have been evaluating this performance, and have reached a point where they've decided not to move forward with the brand for next seasonThe product line was not abruptly removed, there is less product to buy naturally as it has phased out. This customer is welcome to exchange her productsIn addition, our Nordstrom.com website currently lists this brand's merchandise on sale: http://shop.nordstrom.com/sr?contextualcategoryid=0&origin=keywordsearch&keyword...⇄ are sorry if this is not what this customer wishes to hear, however, we stand by our decision and request that the Revdex.com close this complaint

Revdex.com:
I bought a Buberry's Handbag(Product Name: Medium Alchester Crossbody Satchel) on Nordstorm's website on Nov 26th, They shipped this product on Jan 7th,2016. When the bag was delivered, I found there were some scratches on the productI contacted Nordstorm throught their email address and asked for a returnThey wanted me to ship this bag back to them.The problem is I'm a Chinese citizen and I'm not living in USThis bag was shipped to a friend who's living in US and brought to China by himThe product itself worths $I also paid the tariff, which was almost 10% of the bag's priceNow my friend already went back to USIf I ship this product back to Nordstorm, I need to pay additional $100+.This is unfairI paid so much money on this product just because I trusted Nordstorm's reputationBut they sold me a damaged product, and refused to return my money back,unless I ship this bag back to themI believe they're taking benefits of foreign costomers just because they think we're unprotected by laws of United States.Therefore, I am so frustrated and I really need Revdex.com's help on this issueI paid the same price as people in US do, and I believe I deserve the same rights of being treated as local customers. Nordstorm cheated on me by sending me a damaged product, I think they should take the whole responsibility. 1) I ask Nordstorm return the whole fund back to me, including tax and shipment fees.2) I refuse to ship the bag back to Nordstorm, because they cheated on me at the first placeThey still owe me an apology.Thank you for your patienceI want my justice and I'm really looking forward to your response.Sincerely, *** **

Re Revdex.com Complaint No***
At Nordstrom, it is never our intent to disappoint our customersWe sincerely apologize for this customer’s experience and appreciate the opportunity to respond to her concernsWe reached out to the customer and believe this matter has been resolved to her
satisfaction
Sincerely,
Nordstrom, Inc

We appreciate this customer bringing this matter to our attentionThis order in the amount of $was refunded back to her card on 8/17/2016. It does take 3-Business Days for this to reflect to her account so she should see the refund no later than tomorrow 8/24/16. We are
sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer

Nordstrom appreciates this being brought to our attentionDue to the complexity of this claim we respectfully request additional time to respond to this customer. Sincerely,
Nordstrom, Inc

On 8/11/Icontacted Ms*** via phone and email. She responded that she was outof the country but that the matter had been resolved and she had let the Revdex.comknow this. I responded that I would also let the Revdex.com know she consideredthis matter resolved. See email communication
attached. We consider this matter resolved.Susan H***NordstromPrivacy Director*** ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***