Nordstrom Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because: The manager absolutely did not call me not once, so that is a complete lieI will await further contact
Sincerely,
*** ***

At Nordstrom, it is never our intent to disappoint ourcustomers. We sincerely apologize for this customer’s experience and thefact that she feels she received less than our best service. We appreciate the chance to respond to thisincident and address service issues within our storesWe
are so sorry thatthis customer felt we were refusing to size her. After investigation we believe that ouremployee was using her knowledge and experience to fit the customer to into ashoe brand that does not generally match the size determined by the Brannockdevice (measuring device). Unfortunately, we did not have the shoe this customer was interestedavailable in her size as it was sold out throughout the company, so anothershoe with the same foot bed was brought out to see if it was her correct size.Our department manager stepping in to assist this customer and explained thatwe are not sure if or when the shoe she was interested in will become availableas it is a seasonal shoeShould a pair become available our store wouldcontact her immediatelyThe customer did end up placing an order for anotherpair of shoes and stretch the pair she currently ownsThese shoes were sent tothe customer on 7/23/and a voicemail informing the customer that she wouldbe receiving the shoes within the next weekOur Store Manager has alsoreached out to the customer to address her concernsWeagain sincerely apologize that this customer feels we refused to service her,however Nordstrom strongly believes that no amount of compensation canremedy a poor service experience Sincerely, Nordstrom, Inc

Complaint: ***
I am rejecting this response because:I didn’t exchange product, I don’t have any itemIf it is exchange give me the exchange item, I don’t have it
Sincerely,
*** ***

We apologize for this customer's experience and appreciate the chance to respondOur employees do their best to look up information for returns presented without proof of purchaseIn this case, the employee was unable to locate the original purchase in our system, and offered the current selling
price as a refund per our policyWhen the customer called, our customer service team offered to research the purchase further if the customer wished to mail the merchandise to the research team, but that did not suit the customerUpon receipt of this complaint, our store manager, Heidi C*** has reached out to the customer directly to assist in resolving this matterWe are sorry for any resulting inconvenience to the customer

We apologize for this customer's experience and appreciate the chance to respondOur teams are currently looking in to this and will reach out to the customer to resolve the issueWe apologize for any inconvenience and hope we can better server her in the future

Hi, we apologize for this customer's experienceUnfortunately, it is unclear what occurred hereIn order to get this to the right place within our company to assist, can the customer please tell us more detail on where the shoes were purchased and what transpired here?

Hello,As we noted in our previous response, we have reached out to this customer directly in an attempt to resolve this matter to his satisfaction and we believe this matter has been resolved.Sincerely,Nordstrom, Inc

We apologize for this customer's experience and appreciate the chance to respondThe terms and conditions of the Nordstrom Rewards Member program and this offer state that a member may only redeem one certificate per transactionWe must be consistent with our customers, this is why the notes no
longer have the funds on them and the order was re-directed back to NordstromThis customer was refunded $back to the credit card used. If the customer would still like to receive the merchandise, we can replace an order charging for these products on a credit card. The customer should be in touch with the third party that the notes were purchased fromWe truly regret that the customer had an unsatisfactory experience while shopping with us

We appreciate this customer bringing this matter to our attention, and we apologize for his understandable frustrationsGenerally, Nordstromrack.com charges the customer’s account at the point of sale, and our goal is to ship all items as expeditiously as possibleUnfortunately, due to temporary
inventory issues, some items have recently experienced shipping delaysWe have worked quickly to correct this issue and hope consumers will be satisfied with us going forwardWe have issued a refund to Mr*** for this orderDue to using two payment methods, we refunded his credit card $and the remaining $will be mailed to him on a gift cardAgain, we apologize for the inconvenience and hope we can better serve him in the future

Hello, Nordstrom appreciates Mr*** bringing his concerns to our attention We have completed a thorough investigation into the issue Mr*** raises, and a letter has gone out today to Mr*** with regard to our position on this matter. Respectfully,
Nordstrom, Inc

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best serviceOur teams have re-instated the $credit to the customer's accountThe compensation credit will expire on May 16, In addition, we will review the
communication surrounding this matter and coach our teams accordingly. The customer may reach out to our teams for any further questions or concernsWe truly apologize for the inconvenience

Hello,
In researching this matter, our records for this customer’s order show that she purchased the following shoes on 3/30/16:
Item #*** Red Eva in 9-- $(item price $34.95+tax $1.40)
Item #*** Black Eva in 9-- $(item price $34.95+tax $1.40)
Item
#*** Black/Russet Leather in - $(item price $119.50+tax $4.78)
The order totaled $196.98. Ms*** opted for standard shipping, so there was no charge for shipping. We provide prepaid postage for returns, so there was no shipping charge on her return. On 4/25/we refunded Ms*** $for her return of both items #***As $x = $72.70, we refunded her accurately
We attempted to call Ms*** to explain this on 5/6/16, but we were unable to reach her. We left her a voicemail advising her of the situation and left a call back number should she have any further questions
Respectfully,
Nordstrom, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I receieved the refund due and acknowledgment of the issues regarding their reps.Sincerely, *** ***

Revdex.com:While I have decided not to shop Nordstrom.com anymoreI feel it is important for consumers to know they will be penalized if Nordstrom's warehouse loses or misplaces their returnFirst they stated I never returned the item and now they conveniently state the item was located but differed from my description and will issue me a courtesy creditA courtesy for what??? For returning an item??? Most stores credit you for returning an item, it is not a courtesyThey also do not blame a customer for their departments incompetenceNordstrom.com stated over and over they never received the item which was sent with other items in which I received credit forI have no other choice but to close this complaint but I would like to note Nordstrom's return process is very flawedI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

We appreciate the chance to respond to this customer's concernsAt this time, our team has worked directly with the customer to resolve this issueOur records indicate the credit was processed to the new card on 8/25/and should show on the customer's account shortly if it has not
already. We apologize for this customer's experience and hope we can do better should she choose to shop with us again in the future. Best Regards, Nordstrom, Inc

Re: Revdex.com Complaint No***
At Nordstrom, it is never our intent to disappoint our customers. We sincerely apologize for this customer’s experience and appreciate the opportunity to respond to her concernsAccording to our records, a credit was issued to the customer on March 24, in
the amount of $1636.20. Unfortunately, due to an error, a duplicate credit of $was issued to her Nordstrom debit account on March 25, This resulted in her deposit account being credited erroneously for $
We spoke with the customer on March 30, 2016, apologized for her experience, and discussed the duplicate creditUpon verification by the customer of the duplicate credit and with the customer’s approval, we reversed the duplicate credit to correct the errorWe appreciate the customer’s patience and hope we can better serve her in the future
Sincerely,
Nordstrom, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: This is extremely offensive because other reputable businesses, companies, etcoffer innumerable types of "compensation" for errors in processingTo name a few, Starbucks, Amazon, and Tilly's have all been exceedingly gracious in providing online consumers with excellent customer service and ensuring that they return to their establishmentsNotwithstanding, the legality of the situation cannot be ignoredA purchase is a legal contract between two partiesThe moment that my spouse was charged for the first purchase of these shoes and she did not receive the item that was described by the retailer the contract was breechedFurthermore, the matter was not resolved until an obscene amount of inconvenience was had by both my spouse and myselfFinally, my wife's credit card account is in effect being held hostage by the debits /credits that have been unnecessarily charged by NordstromThe fact remains that Nordstrom and its logistical support concerns do not matter to us in any wayWe paid for an item and expected delivery thereofNow, I request that this office forward this matter to the office of the Attorney General of California for investigation of Consumer Affairs and violations of Business and Professions Codes pertaining to the deliver of goods and services by merchants to consumers after receiving payment
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:First of all I would like to state that Cherie did not respond to the evidence I had provided, until my friend had called in and spoke to Faniella ? Who forwarded the message to Cherie and Sanielle was shocked about the whole situation herselfI have proof of the signature that was signed for the package, which is confidential information to begin with but I ended up having to use that to otherwise show the proof I had since they couldn't locate my package supposedlyCherie responded to me almost immediately after my friend and I spoke with Danielle who promised me a solutionDefinitely one of the only sincere people I have ever dealt with at Nordstrom so farI will forward all emails in which Cherie does not discuss any further details unless I have proof of purchase which has NOTHING TO DO with my return shipment and refuses to answer any of my questionsI will send over to the Revdex.com, every last email and photo and other evidence regarding thisJust so other customers do not have to go thru the agony and pain and stress of losing their item and their money by a corporate company who is just sinking mosy son
Sincerely,
*** ***