Nordstrom Inc

Re: Complaint No#***
We apologize for this customer’s experienceAfter investigation, we are unfortunately, not able to accommodate this customer’s request to issue a refund for the suit or provide a $1,store creditThe customer previously purchased a suit in February 2016, expressed
his appreciation and satisfaction with our salespeople, then later became dissatisfied with the suit at which point we accommodated the customer and issued a returnIn April 2016, the customer purchased another suitMultiple salespeople and managers in both our Seattle and Las Vegas stores have accommodated and worked closely with this customer to try to satisfy this customerWe are concerned that this is the second suit that the customer claims he is dissatisfied withWe believe that we have been very accommodating in honoring the customer’s requests as we always do our best to take care of our customersAdditionally, Nordstrom makes all decisions on a case by case basis and always tries to do what is fair and reasonableIn turn, we expect that our customers will be fair and reasonable with us as well. Thus, Nordstrom is unfortunately, unable to accommodate this customer’s request for a refund or store creditWe understand this is not the result the customer wishes to hear, but we stand by our decision and feel that no amount of compensation can remedy this customer’s unsatisfactory experience

We thank the customer for his feedback on the Ben Sherman shoesWe are truly sorry to hear the shoes have fallen apart after wearsWe handle returns on a case-by-case basis with the ultimate objective of satisfying our customers and being fairWe ask that the customer please provide a preferred
method of contact and information on which store this purchase was made inWe will be happy to reach out to the store manager to further discuss and find what which options are availableThank you again for bringing this to our attention

We are sorry for this customer's ongoing frustrations and appreciate the opportunity to provide further clarificationOur records show that this customer's merchandise was returned via UPS tracking number *** delivered on January 5, Customer returns are handled on a case by case basis and researched fully to try to get the best outcome for our customersWe are sorry we did not have enough information to process the returns in question

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We appreciate this customer bringing her concerns to our attentionOur representatives have reached out to work on this matter with her directly, and we are committed to resolving this issue. We are sorry for any resulting inconvenience to the customer

We appreciate this customer bringing this matter to our attention, and we are sorry for the frustration this order has causedUnfortunately, due to inventory issues, this item was no longer availableWe filled the orders that we could and had to cancel the restWe do have some
similar items, but they are still being sold at the full price. We have worked quickly to correct this issue and hope consumers will be satisfied with us going forward. Our records show that *** *** was not charged the $We are sorry this issue occurred and we truly apologize for any resulting inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are sorry this customer remains disappointedHer attorney is welcome to contact us directly

Hello,
We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best service. Unfortunately the delay was due to incorrect processing on our end of his replacement item. We have issued the customer a refund
for the item in question. We left a voicemail for the customer as well confirming that his card has been credited and that his bank should post the credit shortly. Our representative left her contact information on the voicemail should the customer have any further questions. We are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer
Respectfully,
Nordstrom, Inc

We apologize for this customer's experience and appreciate the chance to respondDespite our best efforts, errors do occurOur team has reached out to the customer, located the item and shipped out to her via UPSOur records show the merchandise has been delivered today
We truly regret that the
customer had an unsatisfactory experience while shopping with us and hope we can earn her trust in the future

Re: Revdex.com Complaint No***
At Nordstrom, it is never our intent to disappoint our customersWe sincerely apologize for this customer’s experience and appreciate the opportunity to respond to the customer’s concernsOur records show that on December 11, 2015, we mailed copies of the
customer’s signed application, the terms and conditions applicable to the account, and billing statements from November to February 2014, to the address listed on the customer’s accountAs there was a returned mail status on the account when the documents were sent, on March 31, 2016, we resent copies of the documents to the customer’s current addressWe’ve also requested that Experian, Equifax and TransUnion delete the Nordstrom tradeline from the customer’s credit fileWe appreciate the customer’s patience and hope we can better serve them in the future
Sincerely,
Nordstrom, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best service. After reaching out to our teams, the order was cancelled prior to the customer being charged, and the free gifts were sent as a token of
our appreciation for her patienceWe are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best serviceOur team reached out to resolve this with the customer directlyWe confirmed her name has been updatedWe apologize for the amount of time, inconvenience and
miscommunication she had to endure throughout her attempts to get this handledThe customer may reach back out to Nicole on our team for any further issues

We thank the customer for giving us the additional details so we could get this to the right placeOur Stoneridge Store Manager reached out to the customer to assist her on Friday, May 19thPlease contact Anna C*** directly to be further assisted at We thank the customer for reaching out and bringing this issue to our attention

Hello,
We appreciate this customer bringing her concerns to our attention In researching *** *** statement that she was “grabbed” by a store associate, we have been able to confirm that the person involved was not a Nordstrom employee and that this person briefly touched *** ***
arm during their interaction *** *** spoke with our manager in charge following the incident, and the manager in charge took immediate steps to ensure that we addressed *** *** concerns with the individual involved. With regard to *** *** return not posting to her account immediately, despite system limitations we make every effort to post credits within hours The terms and conditions outlined in *** *** credit card agreement note that credits may take up to days before the total available credit is restored The store offered to contact our credit department, which would have allowed us to make an accommodation for the sale, but *** *** declined the store’s offer As a courtesy we have added points to *** *** account for the purchase she was attempting to make. We have reached out to the customer directly and the customer will be receiving a letter shortly explaining in detail the steps we have taken to address her concerns about her credit and lost points We truly regret that she had an unsatisfactory experience while shopping with us We appreciate *** *** taking the time to share her feedback with us and are sorry to have disappointed her Respectfully,Nordstrom, Inc

We apologize for this customer's experience and appreciate the chance to respondWe have worked directly with this customer to resolve this issueWe apologize for any inconvenience and hope we can better serve him in the future

Complaint: ***
I am rejecting this response because: Nordstrom failed to properly train its store clerks which is negligence on its part A properly trained store clerk would ask for identification in the form of a driver's license or ID card from any customer who makes a purchase with a credit or debit card, especially a purchase in the amount of $1,695.00.I have consulted with an attorney who agrees I have grounds to file a lawsuit against Nordstrom for negligence which will include punitive damages for pain and suffering A simple procedure by a store clerk to check the identification of anyone making a purchase with a credit or debit card could have easily avoided all of the stress and hardship I am now under I have been made physically ill by this egregious breach of conduct on the part of Nordstrom Please send me the name and address of the person I can serve with the Complaint against Nordstrom Thank you
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:It is unfortunate that your technology is not up to speedAll other website's remove the sizes as the ordered stock becomes unavailableNow with sneaker release being done in limited quantities it should be something to addressYou have definitely lost my businessYour response in offering to assist in ordering another shoe as a solution is laughable and insultingThis is something I am capable of doing on my own and have done so with another businessI will be sure to pass along my failed experience to other possible customers on social media
Sincerely,
*** ***

We are sorry to hear this issue occurred and appreciate the chance to respondCan this customer please provide the location of the store he is speaking about so that we can look in to this further? Thank you