Nordstrom Inc

We sincerely apologize for this customer's experienceA member of our service team has reached out to this customer directly to resolve her issuesWe are sorry for her experience and do hope we can earn back her patronage should she choose to shop with us again in the future. Best
Regards, Nordstrom, Inc

We apologize for this customer's experience and appreciate the chance to respondNordstrom opened an investigation with FedEx once we were notified that the customer did not receive the packagein question Based on the investigation of FedEx, we confirmed the package was delivered to the
customer’s address and left in front of her garage doorNordstrom confirmed no issues with the delivery, and determined FedEx’s investigation was thoroughIf the package was not there when the customer checked, that would be considered theft and Nordstrom does not compensate for criminal activityWe are happy to work with the authorities if the customer files a police reportOur research team can be reached at 1-888-828-We are sorry this issue occurred, but we are unable to accommodate this customer’s request for reimbursement

We appreciate this customer bringing her concerns to our attentionOur representatives have reached out to work on this matter with her directly, and we are committed to resolving this issue. We are sorry for any resulting inconvenience to the customer

Complaint: ***I am rejecting this response because:
Dear business,My apologies as I did make a slight error in my complaintOne of the order numbers in question is actually ***It was a total of items from this order that I did not receive totaling $I did type order # *** in error but as I do not have any record of this number or any credit to my account in the amount of $linked to this order, please provide in detail when this was actually credited and for what itemsAlso for order # ***, there were four items (pants specifically) totaling $that I did not receiveFurthermore I am a little puzzled as to what inconsistencies you are referring toThe email address? I certainly dont think that's an issue when on January my sister placed an order using her email addressPlease note that it is order # ***Not only was this not flagged but the order was processedAs I am certain using a different email is in no way impermissible, the fact that it was even mentioned only goes to prove that this company will say anything not to issue a refundIf you thoroughly checked your records you would clearly see that all orders were billed to myself, *** ***My email address is ***@gmail.comIf it pleases the business feel free to send a response there insteadI was only reissued one item on January It was item # from original order When it was reissued it was under the # ***. The only refund/credit that was issued on my account recently was on February 2016 for the amount of $re: price adjustment for a pair of bootsIt was in store # 524. I would like to stress how offensive this entire situation isAs I am a long standing customer with NordstromsI have never had any issues in the past and for this to be an ongoing matter is for lack of a better word sad. I did not receive my items that I paid for plain and simple and I’m not filing anything with the police since they won’t be able to do anything about it and it’s the company’s responsibility to resolve the matterBut rest assured I will submitting a negative rating asap.Sincerely,*** ***

Today, I contacted Nordstrom Galleria Store Coordinator Maile A*** from an email she had sent me a few months back regarding my poor in-store experience at the Mens Store buying suitsMaile informed me today that she will NOT be honoring the $offer I received from Nordstroms in the mail because
Meagan J*** no longer works there and the offer is old**The offer I received does NOT have any expiration date on it and simply states on the front, "Want $off your next shopping trip?"There are NO restrictions placed on the offer on either the front or back of the offer card I received.I have attached pictures of the offer card (front and back) on this complaintThank you

Re: Complaint No#***
We apologize for this customer’s experienceAfter investigation, we are unfortunately, not able to accommodate this customer’s request to issue a refund for the suit or provide a $1,store creditThe customer previously purchased a suit in February 2016, expressed
his appreciation and satisfaction with our salespeople, then later became dissatisfied with the suit at which point we accommodated the customer and issued a returnIn April 2016, the customer purchased another suitMultiple salespeople and managers in both our Seattle and Las Vegas stores have accommodated and worked closely with this customer to try to satisfy this customerWe are concerned that this is the second suit that the customer claims he is dissatisfied withWe believe that we have been very accommodating in honoring the customer’s requests as we always do our best to take care of our customersAdditionally, Nordstrom makes all decisions on a case by case basis and always tries to do what is fair and reasonableIn turn, we expect that our customers will be fair and reasonable with us as well. Thus, Nordstrom is unfortunately, unable to accommodate this customer’s request for a refund or store creditWe understand this is not the result the customer wishes to hear, but we stand by our decision and feel that no amount of compensation can remedy this customer’s unsatisfactory experience

We apologize for this customer's experience and appreciate the chance to respondDespite our best efforts, errors do occurOur team has reached out to the customer, located the item and shipped out to her via UPSOur records show the merchandise has been delivered today
We truly regret that the
customer had an unsatisfactory experience while shopping with us and hope we can earn her trust in the future

Re: Revdex.com Complaint No***
At Nordstrom, it is never our intent to disappoint our customersWe sincerely apologize for this customer’s experience and appreciate the opportunity to respond to the customer’s concernsOur records show that on December 11, 2015, we mailed copies of the
customer’s signed application, the terms and conditions applicable to the account, and billing statements from November to February 2014, to the address listed on the customer’s accountAs there was a returned mail status on the account when the documents were sent, on March 31, 2016, we resent copies of the documents to the customer’s current addressWe’ve also requested that Experian, Equifax and TransUnion delete the Nordstrom tradeline from the customer’s credit fileWe appreciate the customer’s patience and hope we can better serve them in the future
Sincerely,
Nordstrom, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,
We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best service. Unfortunately the delay was due to incorrect processing on our end of his replacement item. We have issued the customer a refund
for the item in question. We left a voicemail for the customer as well confirming that his card has been credited and that his bank should post the credit shortly. Our representative left her contact information on the voicemail should the customer have any further questions. We are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer
Respectfully,
Nordstrom, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We apologize for this customer's experience and appreciate the chance to respondWe have worked directly with this customer to resolve this issueWe apologize for any inconvenience and hope we can better serve him in the future

Hello,
We appreciate this customer bringing her concerns to our attention In researching *** *** statement that she was “grabbed” by a store associate, we have been able to confirm that the person involved was not a Nordstrom employee and that this person briefly touched *** ***
arm during their interaction *** *** spoke with our manager in charge following the incident, and the manager in charge took immediate steps to ensure that we addressed *** *** concerns with the individual involved. With regard to *** *** return not posting to her account immediately, despite system limitations we make every effort to post credits within hours The terms and conditions outlined in *** *** credit card agreement note that credits may take up to days before the total available credit is restored The store offered to contact our credit department, which would have allowed us to make an accommodation for the sale, but *** *** declined the store’s offer As a courtesy we have added points to *** *** account for the purchase she was attempting to make. We have reached out to the customer directly and the customer will be receiving a letter shortly explaining in detail the steps we have taken to address her concerns about her credit and lost points We truly regret that she had an unsatisfactory experience while shopping with us We appreciate *** *** taking the time to share her feedback with us and are sorry to have disappointed her Respectfully,Nordstrom, Inc

We thank the customer for giving us the additional details so we could get this to the right placeOur Stoneridge Store Manager reached out to the customer to assist her on Friday, May 19thPlease contact Anna C*** directly to be further assisted at We thank the customer for reaching out and bringing this issue to our attention

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best serviceOur team reached out to resolve this with the customer directlyWe confirmed her name has been updatedWe apologize for the amount of time, inconvenience and
miscommunication she had to endure throughout her attempts to get this handledThe customer may reach back out to Nicole on our team for any further issues

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best service. After reaching out to our teams, the order was cancelled prior to the customer being charged, and the free gifts were sent as a token of
our appreciation for her patienceWe are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer

We are sorry this customer remains disappointedHer attorney is welcome to contact us directly

At Nordstrom we are very serious about our customer’s satisfaction and we work hard to get to the bottom of any issues that may take place with your purchasesThe gifts with purchase associated with beauty orders are meant to enhance your shopping experience, not cause you frustrationsWhen an order that qualifies for a gift is placed, there is a disclaimer that states "one per person" and “while supply lasts”We are pleased we were able to accommodate this customer with an additional gift and apologize for the experienceWe hope we can earn back this customer's trust should they choose to shop with us in the future.
Best Regards,
Nordstrom, Inc

We appreciate this customer bringing this feedback to our attentionRegrettably, this isn't something we can honorThe return to tender policy is in alignment with the overall industry-standard practice for returnsIn cases like this, we can issue reimbursement to the original method of payment
and the bank that issued the card used on the purchase can write a check to the customer rather than returning funds to a gift card if the account is closedIt's understandable that the customer has held on to the gift card in hopes to find something elseThe good news is that our gift cards don't expire and can be used at any time without any deductions

We are sorry to hear this issue occurred and appreciate the chance to respondCan this customer please provide the location of the store he is speaking about so that we can look in to this further? Thank you