Nordstrom Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Greetings: Nordstrom has resolved the issue to my satisfactionThank you very much for your assistance! *** *** **

We appreciate this customer bringing this feedback to our attentionRegrettably, this isn't something we can honorThe return to tender policy is in alignment with the overall industry-standard practice for returnsIn cases like this, we can issue reimbursement to the original method of payment
and the bank that issued the card used on the purchase can write a check to the customer rather than returning funds to a gift card if the account is closedIt's understandable that the customer has held on to the gift card in hopes to find something elseThe good news is that our gift cards don't expire and can be used at any time without any deductions

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best service. Our customer service team has reached out to *** *** and left messages in attempt to resolve this issue, but we have not yet heard back from herFrom what our records show the customer placed her order on 10/*** *** called us on 10/and asked to cancel her order, this was declined because she was outside the 2-hour window*** *** called back on 10/23/to check the status of her shipment, and we provided her with the track number ***As a goodwill gesture, our representative refunded the shipping cost for the order*** *** asked to speak with a manager and was told that she would get a call back within 24-hoursIt appears that this call was not madeIt is clear that we have failed this customer from a customer service standpointDespite our best efforts, errors do occur. Our records show the package was delivered on Thursday, 10/27/at 1:P.MIf we can assist *** *** with anything further she can return the voicemail from Astrid in customer service who would be happy to assist

At Nordstrom we are very serious about our customer’s satisfaction and we work hard to get to the bottom of any issues that may take place with your purchasesThe gifts with purchase associated with beauty orders are meant to enhance your shopping experience, not cause you frustrationsWhen an order that qualifies for a gift is placed, there is a disclaimer that states "one per person" and “while supply lasts”We are pleased we were able to accommodate this customer with an additional gift and apologize for the experienceWe hope we can earn back this customer's trust should they choose to shop with us in the future.
Best Regards,
Nordstrom, Inc

At Nordstrom, we always try to do what is fair and reasonableIt is never our intent to disappoint or defraud our customersWe regret that we are unable to offer a price match on this item as it was offered from an international site and the item was unavailable in her size. Our
pricing policy states" At Nordstrom, we are committed to offering you the best possible pricesWe will be glad to meet our competitors's pricing if you ever find an item that we offer, in the same color and size, available from a similar retailer..." Please see attached. We apologize that this customer feels our pricing policy is not clear and have passed along her feedback in hopes we can avoid similar confusion in the futureWe apologize for any inconvenience and hope we can earn back this customer's trust in the future. Best Regards,
Nordstrom, Inc

We again sincerely apologize for this customer's experience and any miscommunication surrounding her trip to the storeWe regret that we are unable to offer the boots free of charge and our records indicate this customer has been credited for her cancelled orderWe appreciate the chance to respond and hope we can service her better in the future should she choose to shop with us.
Sincerely, Nordstrom, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We sincerely apologize for this customer's experienceIt is never our intention to disappoint our customers, but at times errors do occurWe apologize that the customer received less than our best service with her initial order and that the inventory was depleted in the shoes the customer
initially wantedOur records indicate that the customer placed an exchange order with us for a different pair of shoes on 6/15/Our records indicate that this order was shipped and delivered to the customer on 6/18/We again apologize for any inconvenience and hope we can earn this customer's trust again should she choose to shop with us again in the future. Best Regards, Nordstrom, Inc

Nordstrom appreciates the chance to respond to this customer and apologizes for any inconvenience she experienced because of this issueWe are always working to address service issues within the companyThe Store Manager was able to work directly with this customer to resolve this complaintWe again apologize for this experience and hope we can earn back this customer's trust should she choose to shop with us again in the future.
Sincerely, Nordstrom, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I am still not getting what i'm asking forAll I want is another $gift card to cover the cost of the gift that I was givingIf they can do that I will be happyNot willingly but with acceptanceAcceptance that this company believes fulfilling promises means nothingThat a refund is more important than customer service. Sincerely,*** ***

We apologize for this customer's experience and appreciate the chance to respondUnfortunately, this customer's order could not be fulfilled due to an inventory shortageThe customer was refunded on February 22, 2017, the same day her order was canceledFunds can take 3-business days to post
depending on the financial institutionOur terms and conditions are posted on our Nordstromrack.com website as follows: Merchandise Availability Merchandise availability on our website is not guaranteed as it may be low in stockIf merchandise is not available by the time your order processes, we will notify you of this via e-mailYou can always verify availability by calling Customer Care at1-888-966-6283or by joining us in Live ChatYou will receive a shipping confirmation e-mail once your items have shipped.We apologize for any resulting inconvenience and hope we can better serve this customer in the future

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We sincerely apologize for this customer's experience and are so sorry for any inconvenience or frustration this may have causedUnfortunately, authorizations are governed by the customer’s bank and are different for every banking institutionGenerally, these authorizations lift from an
account within 3-business daysHowever, when we are made aware of situations such as this we work quickly to do what we can on our end to assistWe have reached out to this customer to attempt to do what is in our power to resolve the situation, but we have not heard back. Ultimately, the release of the funds is at the customer's bank's discretionWe again apologize for this customer's experience.
Best Regards,
Nordstrom, Inc

We apologize for this customer's experience and appreciate the chance to respondOur teams have reached out to work directly with this customer to resolve this issueWe apologize for any inconvenience and hope we can better serve him in the future. If the customer needs anything further,
please contact Chris K*** at ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
OH I typed it in I thoiught it was clear that its *** *** *** *** ** Cherry Hill, NJ the only Nordstrom rack in south jersey

Complaint: ***I am rejecting this response because:I have yet to speak to the Nordstrom's rep I will try to get in touch with them again.Sincerely,*** ***

We apologize for this customer's experience and appreciate the chance to respondWe have worked directly with the customer to resolve this issueWe have taken all steps to ensure his privacy is protected with Nordstrom and that he was not charged for this errorWe apologize for any
inconvenience and hope we can better serve him in the future