Nordstrom Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me
We went to store for second time and they exchanged the suitPlease close my fileIt resolved by themselves. Sincerely,
*** ***

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best serviceOur Terms and Conditions state that only one promotional Nordstrom Note can be used on each orderThis customer connected with our credit department on 7/
and the $charge was reversed as an exceptionIf we can assist the customer further, please let us know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not really but somewhat satisfactory to me
Sincerely,
*** ***

Hello,
We received this inquiry on April 28, and have reviewed all information available to us. We will require additional information in order to assist this customer with her concern. We will reach out to the customer to obtain the additional
information regarding her third party credit card so that we can work directly with her to assist and resolve this matter.
Thank you,Susan H***Privacy DirectorNordstrom

Hi,
Thank you for forwarding this informationWe understand the store has been in contact with the customer and this matter is now resolved to the customer's satisfaction
Sincerely,
Nordstrom, Inc

Re: Revdex.com Complaint No***
At Nordstrom, it is never our intent to disappoint our customers. We sincerely apologize for this customer’s experience and appreciate the opportunity to respond to her concernsOur records indicate that the customer placed an order on 2/15/The order was
shipped on 2/17/and according to our shipper Ontrac, was delivered on 2/18/and left at the customer’s front door per the tracking informationThe customer initially contacted us on 2/23/to inform us that she hadn’t yet received the orderWe apologized for her experience and, at her request, have processed a full refund for the item she didn’t receiveWe hope we can better serve her in the future
Best regards,
Nordstrom, Inc

Complaint: ***I am rejecting this response because: They did not address the issue I had with charging my credit cardWhy would they charge my card the full amount of the order and not send all items? They only sent My card was charged for all items on the 7th of OctoberWhy? I have still not received the 4th itemNo tracking number eitherNo follow up emailNothing and yet I was charged for it on the day I ordered it, October

We have reviewed the additional information from the customerIt appears the shoes were not in Nordstrom's care, custody or control when lost or stolenIt is unclear how Nordstrom could have prevented this from occurringWe apologize for the customer's loss, but we are unable to replace his lost/stolen shoes

Complaint: ***
I am rejecting this response because:I was called on July the 2nd by the acting general manager saying I previously spoke with someone about coming in the 2nd of JulyI did receive a call earlier in the day by the store but never told anyone I was coming inI even called the store after the acting manager called and asked to be transferred to speak with them and got put through to the voicemail of the General manager of the storeI left the message that I wanted all future communication to be handled through the Revdex.com because the Nordstrom staff are lying to save their own butts and enjoy giving me the run around on the phoneNo more BSAll communication is to be handled through the Revdex.comI just want the refund and compensation for the suit and no more ridiculous waste of my time or minutes
Sincerely,
*** ***

Re: Complaint No***
Nordstrom appreciates the opportunity to address the customer’s concerns. It is never our intent to disappoint our customersDespite our best efforts, however, errors do occurWe worked directly with the customer and believe this matter has been resolved to the
customer’s satisfactionWe hope we can earn back her trust should she choose to shop with us in the future
Sincerely,
Nordstrom, Inc

We apologize for this customer's experience and appreciate the chance to respondThis customer has been notified by our team on two occasions that we do not price match from discount storesThis information is also documented on our website in our Pricing PolicyWe are unable to match
prices from auction, outlet and discount stores, non-U.S.-based stores and websitesOther retailers' discount promotions, shipping offers and gift card offers are also not eligibleThus, Nordstrom is unfortunately, unable to accommodate this customer's request for a price match

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best service. We understand the customer has connected with the store manager and regional manager to express his frustrations as wellAs previously stated to the
customer, we try to be reasonable and fair with all of our customersThe items presented for return were between 5-years old and wornThe customer did not have proof of purchase or tags. Our store manager was able to issue a gift card for $for a pair of *** jeans that had rippedThis is the best we can do with what this customer has presentedWe stand behind the store manager and regional manager's decisionsWe truly regret that the customer had an unsatisfactory experience while shopping with us

Hello, It is clear that we have failed this customer from a customer service standpointDespite our best efforts, errors do occurWe are sorry that we were not immediately made aware that our vendor did not ship this customer’s orderWe appreciate *** *** taking the time to share his
feedback with usIt is through customer concerns like this that we learn what we can do to better serve our customersWe have reached out to our vendor regarding this matter, and we have also contacted the customer with regard to his concernsWe understand *** ***’s frustration, however, we are not able to honor *** ***’s request for a discount as we feel that no amount of compensation can remedy a poor service experienceSincerely, Nordstrom, Inc

This complaint was responded to via Revdex.com Case #*** on 10/7/2016:
We apologize for this customer's experience and appreciate the chance to respondMarissa S*** has reached out to this customer directly by email to work with her for resolution of this issueWe apologize for any inconvenience and
hope we can better serve her in the future

We thank the customer for his feedback on the Ben Sherman shoesWe are truly sorry to hear the shoes have fallen apart after wearsWe handle returns on a case-by-case basis with the ultimate objective of satisfying our customers and being fairWe ask that the customer please provide a preferred
method of contact and information on which store this purchase was made inWe will be happy to reach out to the store manager to further discuss and find what which options are availableThank you again for bringing this to our attention

Complaint: ***
I am rejecting this response because:
The rep told me they were already returned and it was an in store pick up How would they know unless they received them.I have copies of the emails and the tracking number I told them to send them back if I can’t return themI sent back the wrongreceipt It was my fault for that The tracking number shows it was delivered I can’t file a complaint with the post office it shows it was delivered I will give you the tracking number and it was April the date it was sent and they received April They sent me back the la prairie but no chanel so I sent the package with the right return for usps and it says it was deliveredSo now I’m out
Sincerely,
*** ***

We appreciate this customer bringing this matter to our attention, and we are sorry for the frustration this order has causedUnfortunately, due to inventory issues, this item was no longer availableWe filled the orders that we could and had to cancel the restWe do have some
similar items, but they are still being sold at the full price. We have worked quickly to correct this issue and hope consumers will be satisfied with us going forward. Our records show that *** *** was not charged the $We are sorry this issue occurred and we truly apologize for any resulting inconvenience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We are sorry for this customer's ongoing frustrations and appreciate the opportunity to provide further clarificationOur records show that this customer's merchandise was returned via UPS tracking number *** delivered on January 5, Customer returns are handled on a case by case basis and researched fully to try to get the best outcome for our customersWe are sorry we did not have enough information to process the returns in question

At Nordstrom, it is never our intent to disappoint our customers. We sincerely apologize for this customer’s experienceWe appreciate the chance to respond to this incident and address service issues within the companyOur records indicate that this customer placed an order for a pair of
boots on 11/29/selecting free standard shippingBased the customer’s escalation, it was discovered she was under the impression the order was shipping business dayWe made several offers to get this customer’s items to her faster, all of which were declinedWe are pleased our online division was able to coordinate with a local store and the manager in charge who offered to hand deliver the item or to compensate the customer for gas for driving to the store, but the customer declined and instead wanted to be compensated for the bootsWe apologize for any miscommunication over this customer being credited for the boots at the store levelWe regret that we are unable to offer the boots at no charge to this customer and feel we have offered numerous reasonable attempts to remedy the shipping issueUltimately, this customer requested her order be cancelledOur records indicate this customer has been creditedWe again apologize for this customer’s experience and hope we can earn back her trust should she choose to shop with us in the future.
Best Regards, Nordstrom, Inc