Nordstrom

We apologize for this customer's experience and appreciate the chance to respondAfter investigation, we are unfortunately, unable to issue this customer a refundOur records reflect the shoes were delivered to the customer at the address she provided when the order was placed with our representativeUPS opened a claim to investigate the customer's complaint and the customer never returned the local distribution center's phone callsOur records indicate the customer has not paid in full for the original purchase, therefore, we encourage her to contact our credit department for further questions (866) 491-

Hello, We understand that this entire experience was extremely disappointing for both you and your grandmother and for that we truly apologize We were able to locate a limited amount of the missing sheet and reached out to you directly to confirm that you still wanted a replacement sent, but we have not yet heard backShould you wish to have us send your grandmother the missing sheet, please reply to Thomas from our contact center In the meantime, we have refunded you for both sheets in the event you prefer to purchase a full set of replacement sheets The refund will show as two separate transactions and it may take several days for both transactions to post to your account Again, we are sorry for your experience Sincerely, Nordstrom, Inc

We sincerely apologize for this customer's experience and are so sorry for any inconvenience or frustration this may have causedUnfortunately, authorizations are governed by the customer’s bank and are different for every banking institutionGenerally, these authorizations lift from an account within 3-business daysHowever, when we are made aware of situations such as this we work quickly to do what we can on our end to assistWe have reached out to this customer to attempt to do what is in our power to resolve the situation, but we have not heard backUltimately, the release of the funds is at the customer's bank's discretionWe again apologize for this customer's experience Best Regards, Nordstrom, Inc

Nordstrom appreciates the chance to respond to this compliantIn addition to responding to the Revdex.com, this customer has also been sent a letter with additional details from our account manager, [redacted] ***We have thoroughly reviewed this cardholder's account and our records reflect no duplicate transactions.When an online order is place, an initial authorization occurs for the full amountThis amount is deducted from the amount of credit available for the customer to make purchases and does show up as a transaction on nordstromcard.comHowever, no transaction is actually posted to the account until the order is completely filledAs we fulfill the order, we don't bill until each item is shippedTherefore, we process an authorization for the amount of each shipment if your order contains multiple shipment, and these amounts are deducted from the initial authorization for the full amountThis continues until the order is completely fulfilledIn the meantime, the initial authorization remains on the account until all items have been sent and it may appear like a duplicate charge if you are closely following the activity onlineOnce the order is completely fulfilled, these separate, multiple authorizations are reconciled and the transactions are posted correctly to your account We realize this is a complex process and sincerely apologize for any frustration you may have experienced from itPlease do not hesitate to reach out to us at 800-964-if you have any additional questions Best Regards, Nordstrom, Inc

We apologize for this customer's experience and appreciate the chance to respondWe've said all along we make buying decisions based on performanceWe've got thousands of brands and reviewing their merit and making edits is part of the regular rhythm of our businessIn this case, based on the brand's performance we've decided not to buy it for this seasonWe hope that offering a vendor's products isn't misunderstood as us taking a political positionWe recognize our customer can make choices about what they purchase based on personal views and we'll continue to give them options

We apologize for this customer's experience and appreciate the chance to respondWe have worked directly with this customer to resolve this issueWe apologize for any inconvenience and hope we can better serve him in the future

We are sorry that this issue occurred and we truly apologize for any resulting inconvenienceUnfortunately, due to temporary inventory issues, some items have recently experienced shipping delaysWe have worked quickly to correct this issue and hope consumers will be satisfied with us going forwardOur records show that Mr [redacted] order was expedited and delivered on Monday, January 16, Again, we apologize for this customer’s understandable frustrationWe hope we can earn back his trust should he choose to shop with us in the future

We appreciate the chance to address service issues within our companyWe have reached out directly to this customer to resolve his complaints We apologize for his experience Best Regards, Nordstrom, Inc

We are sorry that this issue occurred and we truly apologize for any resulting inconvenienceUnfortunately, due to temporary inventory issues, some items have recently experienced shipping delays, resulting in long hold times with our representativesWe have worked quickly to correct this issue and hope consumers will be satisfied with us going forwardOur records show that Mr [redacted] first order was delivered on November 28, and his second order was delivered December 1, He is welcome to return the items for a full refundAgain, we apologize for this customer’s understandable frustrationWe hope we can earn back his trust should he choose to shop with us in the future

Complaint: [redacted] I am rejecting this response because: They have not done anything to make up for the confusion that this caused, nor have they even addressed the fact that the original item I wanted is in stock on the vendor's website (which is apparently where the item ships from) I would still expect them to offer SOMETHING as a gesture of goodwill as they clearly have in the past through other complaints on this website, to make up for this horrendous experience How can they gain me back as a customer if they are refusing to lift a finger to remedy this situation?

Hello, We are sorry to hear that Mr [redacted] is not “100% satisfied” with the response he received from Nordstrom In reviewing his complaint, Mr [redacted] claims he was promised a $credit to his account, which is the amount our credit office agreed to credit him when they spoke with Mr [redacted] ; $credit at the time they spoke, and another $credit once that reward became available for him to use We regret that Mr [redacted] *s not satisfied with our response and we apologize for his experience with the store, however we believe we have provided a fair and reasonable resolution

We appreciate the customer bringing this matter to our attentionOur teams contacted the customer to obtain clarification about what transpired hereAfter our investigation, the customer was provided a courtesy refund of $to her original form of paymentWe apologize for any resulting inconvenience to the customer

I received confirmation emails stating that the items have shipped since our last communication

Nordstrom appreciates the chance to respond to this customerOur records indicate that this customer contacted our customer service specialists on 11/1/who were able to process a replacement order that is showing delivered on 11/4/ [redacted] Should this customer wish to speak with us further we encourage her to reach out to Jacqueline J [redacted] at [redacted] Best Regards, Nordstrom, Inc

Complaint: [redacted] I am rejecting this response because: I have received correspondence from Nordstrom on May 9th regarding a refund in the form of a checkDue to the nature of the complaint I left all correspondence and/or communication with Nordstrom through the Revdex.comTo date I have not received any check or anything else from NordstromI await to see if Nordstrom makes good on their word Sincerely, [redacted] ***

At Nordstrom we are very serious about our customer’s satisfaction and we work hard to get to the bottom of any issues that may take place with your purchasesThe gifts with purchase associated with beauty orders are meant to enhance your shopping experience, not cause you frustrationsWhen an order that qualifies for a gift is placed, there is a disclaimer that states "one per person" and “while supply lasts”We are pleased we were able to accommodate this customer with an additional gift and apologize for the experienceWe hope we can earn back this customer's trust should they choose to shop with us in the future Best Regards, Nordstrom, Inc

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] I would like to know what they mean by ongoing issues??? all my exchanges and returns have included a receipt and proof of purchase!!! Nordstrom has now become EXTREMELY BRUTAL as well as RUDE!! regarding any returns even with a receipt they require a driver's licenseNordstrom has now has my return for over a month they made no effort to try and contact me regarding any problems or issues they had they have also not returned the items...So they are just going to keep the returned items?? Nordstrom received the items on the 3rd of Decit is now the 3rd of January 2017...So going "FORWARD" I will no longer shop or visit Nordstrom's again I will also see to it that my family immediately cancel there Nordstrom credit cards.There are many other stores that appreciate I and my families businessI see that others have also complained about the terrible customer service the warehouse provides if you check Consumer Affairs,Revdex.com and Pissed Consumer you will see that I am one of many who are extremely upset that Nordstrom asks like they do I have witnessed the store take back broken,old and worn out shoes , very used make-up, and other clothing that is filthy,stained and ripped and with no RECEIPT!! as well as a Tori Burch bag that was beyond filthy stained and broken YET!!! the store took it back Without the receipt!! How is it these items I returned which Nordstrom sells and SOLD!! is not there's??? They were full and had only been used once or twice.Nordstrom needs to return the items or refund me they are still in procession of the returned itemsI will have to file a complaint with USPS because the items have not been returned to meThank You Revdex.com for trying to help me with a hopeless & Very Sad situation

At Nordstrom, it is never our intent to disappoint our customers Despite our best efforts, errors do occurWe sincerely apologize for this incidentOur team has worked directly with this customer to resolve the situationWe appreciate the chance to respond to this customer and hope we can earn back her trust should she choose to shop with us again in the futureSincerely, Nordstrom, Inc

At Nordstrom, we always try to do what is fair and reasonableIt is never our intent to disappoint or defraud our customersWe regret that we are unable to offer a price match on this item as it was offered from an international site and the item was unavailable in her sizeOur pricing policy states" At Nordstrom, we are committed to offering you the best possible pricesWe will be glad to meet our competitors's pricing if you ever find an item that we offer, in the same color and size, available from a similar retailer..." Please see attachedWe apologize that this customer feels our pricing policy is not clear and have passed along her feedback in hopes we can avoid similar confusion in the futureWe apologize for any inconvenience and hope we can earn back this customer's trust in the futureBest Regards, Nordstrom, Inc

Nordstrom appreciates this being brought to our attentionDue to the complexity of this claim we respectfully request additional time to respond to this customerSincerely, Nordstrom, Inc