Nordstrom

Hello, Nordstrom would like to thank Ms*** for bringing this matter to our attention We appreciate the opportunity to respond to her concerns Due to an error on our part, once Ms [redacted] provided updated account information we failed to re-submit her transaction for payment We apologize that Ms [redacted] has received less than our best service We have confirmed with [redacted] Credit that this account has been paid in full, and we have notified the credit bureaus as well We also confirmed with [redacted] Credit that they notified the bureaus that the trade line should be deleted, and that they have confirmed that it was deleted on May, 26, We sent a letter directly to Ms [redacted] today with more detail regarding the actions we have taken and we have provided contact information for our Compliance Associate should she have additional questions We are truly sorry for the inconvenience to Ms [redacted] and we regret that this unfortunate issue occurred Respectfully, Julie B [redacted] Nordstrom, Inc

Nordstrom reiterates that the price on this tag was not incorrectWe have nothing additional to add and standby our decision Sincerely, Nordstrom, Inc

We apologize for this customer's experience and appreciate the chance to respondThe last return credit that Ms [redacted] is asking for us to return to her in the form of a gift cardOur representatives declined to refund the courtesy compensation credit back to a gift cardThe return has to go back to its original form of payment ( compensation credit) We do have published in our FAQ under returns: “If all items are returned or canceled, you will receive the refund in the exact form the items were purchasedIf the order is partially returned or canceled, your funds will first go to the credit or debit card used.” We understand that this is not what the customer wishes to hear, however, we stand by our decision, as we are unable to accommodate this customer’s request for a refund or gift card

Complaint: [redacted] I am rejecting this response because:I do not feel that this response is honestNordstrom has been eliminating this line over the last several months and that is why performance is down Nordstrom did not give consumers any opportunity to exchange their products If this was a truthful response from the business, then why wasn't this product line put on clearance until it sells out? Why was it abruptly removed from consumers choice? Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The store did not offer to call the credit departmentThe store only offered to return everything and try to rerun this chargedThat same day I called Nordstorm customer service and was told the same thingMy issue was not that the money did not immediately return but that I wad not informed of this by the staff who I told before compelting the return that I was exchange some itemsThey never mentioned that would be best or eaiser to do an exchange rather than a a return anf repurchase People who work in nordstrom departments within their stores are not their employees ? The assocaite did not briefly grabbed my armShe followed me around as I constantly said no I did not wsnt help and as I tried to leave the employee grabbed my arm to stop meI don't know what they consider gentle but I certainly didnt consider her "tocuh" gentle or briefIf I am leaving their is no reason nor is there ever a reason for a store employee to tocuh a customerThe fact that any company can excuse that action is digusting Sincerely, [redacted]

We appreciate this customer bringing this matter to our attention, and we are sorry for the inconvenience she's experience as a result of the production error which caused the customer to receive the incorrect itemWe understand how this left the customer disappointedWith the information provided, we were able to get this matter escalated to the proper teams to have correctedEarning our customer's trust is the most important thing we can do, so it is particularly disheartening when something like this happensIt is always our priority to correct any error, however we don't issue compensation in the form of credit or gift cardsWe can confirm that we have fully refunded the customer's original form of payment for both orders # [redacted] and # [redacted] which includes the shippingWe have advised the customer to keep the items shipped in errorAlthough we were unable to locate the item originally ordered, it looks like we did locate the item in a different color and had that shipped out to on 4/as a replacementFor the inconvenience, the customer has not been recharged for the reshipmentWe truly appreciate the patience and understanding of the customer and we look forward to better serving her in the future

Nordstrom apologizes for any inconvenience this has causedIt is never our intention to disappoint our customers and we are so sorry for this experienceWe have tried to reach out to this customer directly via phone and email, but have not heard backAt this time, we have credited this customer's retail account for the two return feesIf she has additional questions, we entourage her to reach out directlyWe again apologize and hope we can do better in the future Best Regards, Nordstrom, Inc

We apologize for this customer's experience and appreciate the change to respondThe Terms and Conditions posted on our website are as follows: Merchandise availability on our website is not guaranteed as it may be low in stockIf merchandise is not available by the time your order processes, we will notify you of this via e-mailYou can always verify availability by calling Customer Care at1-888-966-6283or by joining us in Live Chat This customer was refunded for the merchandise we were unable to fulfill, and as a gesture of goodwill for not receiving his shipment in time for the holidays we emailed him a gift cardWe are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer

We apologize for this customer's experience and appreciate the chance to respondUnfortunately, this customer misunderstood what she viewed onlineThe promotion of spend $get a $Nordstrom Note is for new credit or debit accounts that are openedThe customer signed up for Nordstrom Rewards With that membership, customers earn point per $on every purchase with their Non-Nordstrom tenderWe understand how this was confusing for the customer and apologize for any inconvenience

We appreciate this customer bringing this matter to our attention and we are sorry that this customer received less than our best serviceOur store manager met with this customer and returned/exchanged the jeans for himWe apologize for any inconvenience to the customer

We apologize for this customer's experience and appreciate the chance to respondUnfortunately, we are unable to match the priceAs per our agreement with the vendor, BOSE, we must first see if the item is being sold by an authorized retailerThe website [redacted] is referencing is not on our list of the approved retailersPrior orders placed for these headphones honoring the $price were canceledPer our price matching policy posted on our website, at Nordstrom we are committed to offering you the best possible pricesWe will be glad to meet our competitor's pricing if you ever find an item that we offer, in the same color and size, available from a similar retailerWe are unable to match prices from auction and outlet stores or websites, as well as other retailers' discount promotions, shipping offers and gift card offersWe apologize for any inconvenience and hope we can better serve [redacted] in the future

Hello, We appreciate the opportunity to respond to this customer’s complaint After thoroughly researching her complaint, our records indicate that this customer received her merchandise and that she exchanged it in our store on 1/11/ We have made several attempts to contact the customer in order to work with her directly to clarify her concerns, however we have not heard back from her as of yet Should she have additional questions, we encourage her to contact us Sincerely, Nordstrom, Inc

Hello, Nordstrom is very sorry for the inconvenience to the customer as a result of this incident, and we regret that this unfortunate issue occurred We worked directly with the customer to address her concerns and we believe this matter has been resolved to her satisfaction Respectfully, Risk Management Nordstrom, Inc

A follow up to thisI received a shipping notice on October I called customer service to inquire since I was told on October by a customer service rep that she cancelled my order as requestedThe rep I spoke with on October was incredibly rude and argumentative, basically telling me that there was no record of me calling in on October and that it was too late to cancel since it was already shippedShe was dismissive of my concerns and wouldn't let me speak - speaking over me in most of the conversationShe said she would refund me the shipping and that the items are returnableShe wanted my phone number, to which I said that she already has it on fileI asked for her name times as she raised her voice to talk over me and what I was trying to explain about the situationI told her that I didn't think she should be arguing with meThis customer service rep finally provided her name as "***"Nothing resolved about the terrible customer service I've experienced and in fact, [redacted] made it much worseI've never before gotten into a yelling match with a customer service rep

We apologize again for this customer's experienceWe were able to connect with Ms [redacted] and resolve the issue with her directlyOur records indicate that this refund has been processed and should appear on her statement within 3-business daysWe appreciate the chance to respond and hope we can better serve her in the future should she choose to shop with us Best Regards, Nordstrom, Inc

Complaint: [redacted] I am rejecting this response because:The clerical clerk from the merchant did not even have the integrity to write a name/contact information The clerical clerk that I sent an e-mail to at the merchant a week ago, never responded to my e-mailThe merchant committed a deceitful fraudulent act in which the merchant website clearly indicated a shipping cutoff date and time for "guaranteed Christmas delivery" This was never met by the merchantThe merchant resent the merchandise without even the requested gift tagThis is very poor service for a merchant that claims to offer exceptional customer serviceThe response from the merchant to the Revdex.com did not contain anything even worthy to discuss or explain Additionally, the State Attorney General office consumer affairs- Washington has received a complaint in regards to the fraudulent misleading advertising committed by the merchant, basically, not able to meet shipping deadlines as offered on the merchant website The public posting of all this information will cost much more to the merchant than my total purchase The cheap measly $gift card provided by the merchant is not acceptablePossibly, the arrogance, and the poor owning up to the issue by the merchant explains why they have had such poor sales quarters and closing storesI will never shop or recommend this merchant to anyone.Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Just want to add a quick side note: I've talked to numerous people (via email and phone) and not one of them was willing to assistMy issue only got addressed because I went to Revdex.com and a Nordstrom Rack representative (Amy) called meShe said she heard the recording and found it necessary to issue me a refund since the representative was unclear on the procedures and processes for my requestI would just like to say that my situation would not have been resolved had it not been for Revdex.comCustomer service at Nordstrom Rack (online) is terrible and it's such a shame because I shop at Nordstrom Rack stores ALL THE TIMEI've never had an issue with Nordstrom itself or Nordstrom Rack stores so I'm not sure why Nordstrom Rack online would allow such terrible service since it's backed up by such a large company like NordstromAnyway, long story short, I am hoping that the representative gets some training and that Nordstrom Rack online is a little more lenient with simple requests that will cost them less to approve, especially if it's a one-time courtesyI don't think I will shop online anymore as it's not worth to go through such hasslesI will only purchase in store as they carry higher standards to give the best customer service Thank you Revdex.com! I appreciate you helping me with my concern and making sure my voice is heard! Otherwise, this would've never gotten resolvedI really did try to deal with the company first and was unsuccessful Sincerely, [redacted]

We apologize for this customer's experience and appreciate the chance to respondThe customer had contacted us multiple times regarding the fee removal, per policy we can remove late fees in a month periodUpon receipt of this complaint, our teams have reached out to speak to the customer about the concerns, to date, we have not heard backUpon investigation, our records reflect this address was updated on 3/22/In addition, we removed two $late fees for May and August When we spoke to him in June he had met the maximum removal amount Since months have passed, he qualified to have the fees removed so we were able to take care of his request We appreciate the opportunity to assist this customer

I find this so unacceptableThey have not reached out to tell me thisNordstrom is known for customer service and this is it?? Unbelievable Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]