Nordstrom

Hello, Nordstrom appreciates this customer bringing his concerns regarding his recent order to our attention We apologize that this customer has received less than our best service while attempting to cancel his order We have reached out directly to the customer to resolve this and we have processed a return for his order Please note that it may take several business days for the customer’s bank to process the credit on their end, depending on their specific policies We are sorry for the inconvenience and we hope we have the opportunity to serve this customer better in the future Sincerely, Nordstrom, Inc

Hello, As we mentioned in our previous response, we have thoroughly researched this issue and we stand by our previous decision We have the transaction history for this item and we are happy to review it in detail with her The customer was an employee with us at the time, and we encourage her to reach out to the store manager at her former store to arrange to review her purchase and transaction information for this merchandise Sincerely, Nordstrom, Inc

We understand this customer has spoken with our Store Manager and our Corporate offices regarding this matterWe have confirmed that the customer has been apologized to and proper follow up coaching has taken placeThe customer was not charged an increased price while in the store on September 30, As previously explained to the customer, Nordstrom does not compensate for poor shopping experiences, but we have addressed the miscommunication and apologize for any resulting inconvenience

We apologize for this customer's experience and appreciate the opportunity to look further in to thisIn order to direct this complaint to the right person, and appropriately respond, we ask that the customer please provide the store location where this issue transpiredThank you

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

At Nordstrom, it is never our intent to disappoint our customers We sincerely apologize for this customer’s experience and the fact that they received less than our best service We appreciate the chance to respond to this incident and address service issues within our companyOur delivery research team was able to investigate thoroughly and resolve this issue directly with the customerWe apologize for any inconvenience this may have caused and hope we can better serve this customer in the future should they choose to shop with us again Best Regards, Nordstrom, Inc

Complaint: [redacted] I am rejecting this response because: I have tried calling the number that was provided on a voicemail I receivedThe message stated that the number was on the east coast and the person who left the message said they would only be available until 12pm eastern timeWhich is am Hawaii timeI emailed Nordstrom Rack again and the person that replied said that I was provided a Pacific Time phone number however that was not the case I have since returned the items and received my refund of $ However, I have not been offered any additional refund to my order due to the severe mishandling of my orderI have requested and still would prefer an email response from a Nordstrom Rack supervisor instead of a call due to the time difference Sincerely, [redacted]

Hello, We appreciate this customer bringing this matter to our attention We apologize that this customer has received less than our best service while attempting to address the issue she had with her order and gift card We have issued a gift card to the customer and sent it to her correct address We followed up with the customer via voicemail and email to let her know the gift card had been shippedTracking information indicates that the order was delivered on 2/10/ We are truly sorry for the inconvenience and we hope we have the opportunity to serve her better in the future Sincerely, Nordstrom, Inc

Complaint: [redacted] I am rejecting this response because: while it does not help resolve my original concern, neither Store or Nordstroms reached out to me during this 'investigation' they concluded on their own without contacting me for any additional information to help resolve this issueSincerely, [redacted]

We truly regret that the customer had an unsatisfactory experience while shopping with usOur team connected with the customer to assist her directlyWe thank the customer for giving us a chance to work with her

Complaint: [redacted] I am rejecting this response because:U.SCode › Title › Part IV › Chapter › § states that companies cannot require consumers to pay for unordered merchandiseI did not order this item, I did not consent to have it shipped to meI have no wish to keep the item as a gift but I am not able to take the item to a courierI do not see it as my responsibility to take time off of work to take the item to a UPS, USPS or FedEx location simply because and error was made on Nordstrom's partIf Nordstrom would like to pay for package pickup, I am happy to repackage the item and leave it outside for collection Sincerely, [redacted]

Hello, We appreciate this customer bringing her concerns to our attention We do ask on our website that customers contact us within days of the ship date if there are any missing items or shipments, however, we make every attempt to be fair and reasonable so we did open an investigation into the status of the customer’s order In researching her order, we learned that the top and bottom sheets were shipped together directly from the vendor (which is why they have the same tracking number) via UPS and that the package was delivered on 12/13/ In addition to the items having one tracking number, the package weight upon delivery was lbs Each sheet weighs lbs., which is further confirmation that there were two sheets in the package at the time of delivery We regret that this is not what the customer wishes to hear, but we are unable to accommodate her request for a credit for one of the sheets Sincerely, Nordstrom, Inc

We appreciate the opportunity to look in to this matter furtherOur records show that the shoes in question do not show as returned in our systemWe have asked our teams at the store if they recall this situation and are unable to find any additional detailThe store manager asks that the customer reach out to her directly so she can take care of this customerPlease contact Stephany P [redacted] at 703-415-x [redacted] or [redacted] @nordstrom.com

Re: Revdex.com Complaint No [redacted] Nordstrom is very sorry for the inconvenience to the customer as a result of this incident and appreciates the opportunity to respond to her concernsWe worked directly with the customer to bring the balance to $on her debit card and are working with her regarding her request to reopen her cardWe appreciate the customer’s patience and believe this matter has been resolved to her satisfaction Sincerely, Nordstrom, Inc

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] I am going to close the case ..because Nordstrom's returns deptis USELESS!! dealing with them is a waste of timeI have shared my experience with the Revdex.com who tried very hard to resolve this and Consumer AffairsWith this kind of service and attitude is won't be long until you have no customers at all the only thing you have going is the Rack and Haute look which is really just JUNK!!

Hello,Nordstrom understands that this is not what the customer wishes to hear, however we stand by our previous response If Ms [redacted] received an incorrect item in her order and does not wish to keep it, the item can be returned to Nordstrom for a credit Sincerely,Nordstrom, Inc

Complaint: [redacted] I am rejecting this response because:I don't feel as if the my complaint has been honestly addressed I have asked at each level, if this is Nordstroms policyI'm sure that the cameras in the store showed the young lady removing the watch from the case for me to examine Also her writing in the priceWe all agree that the price on the watch was incorrectI have consulted with several retail associates and a retired Nordstrom manager, they all agree that it is for an item that is ticketed with the wrong price to be sold for the price on the itemI'm also sure that everyone is aware that I'm a middle aged African American woman I do wonder if this same situation occurred with one of my Caucasian sisters, would the results be the sameI still have no response as to what Nordstroms policy is concerning items ticketed correctlyJust so you know, I was not trying to get something for nothing, and I'm well aware of the cost of a Michael Jordan watchFor customers retention most retailers (even the grocery store) have a policy that in pricing error the benefit is to the customer Maybe customer retention is not a priority for Nordstroms Sincerely, [redacted] ***

We stand by our original position on this matterWe have researched this situation and responded to all requests for detailed informationUnfortunately, we are unable to assist furtherWe are sorry that is not what the customer wants to hear, but we wish her the best of luck

We apologize for this customer's experience and appreciate the chance to respondWe ask that the customer provide the order number and website involved (Nordstrom.com or Nordstromrack.com) so that our team can look in to this matter furtherAfter receipt of that information, we will respond with our findings accordingly

At Nordstrom, it is never our intent to disappoint our customers We sincerely apologize for this customer’s experienceWe appreciate the chance to respond to this incident and address service issues within the companyA Customer Service Specialist was able to work directly with this customer to resolve this issueWe again apologize for her experience and hope we can do better should she shop with us again in the future Best Regards, Nordstrom, Inc