Nordstrom

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I do not need an investigation at this pointI've already purchased new shoesI need an inconvenience credit for the extra money I needed to spend to get the shoes in time for Christmas Sincerely, [redacted]

We apologize for this customer’s experienceAfter investigation, we are unfortunately, not able to accommodate this customer’s request to issue a refund for the Gucci shoesDue to three prior high value Nordstrom orders placed by this customer being reported stolen, On March 18, 2016, our team advised the customer that moving forward he should have items shipped to address signature requiredThe customer then placed an order on August 14, for the Gucci shoes, but did not request signature requiredHe then contacted us to report the package did not arriveDue to the customer’s previous history, Nordstrom is unable to accommodate this customer’s request for a refund and he was advised to contact the police due to multiple stolen packages from his address

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best serviceIf the customer received the wrong item we would be happy to waive the return label fee for her to return back to our fulfillment centerIf the customer logs into her account and selects returns as an option, she will see the single item that she purchasedOnce she selects the reason "Wrong Item" our system will automatically waive the return feeWe apologize for any inconvenience and hope we can better serve her in the future

Hello, We appreciate the customer bringing this matter to our attention We reached out to the customer directly and worked with her to resolve this matter Respectfully, Nordstrom, Inc

We truly regret that the customer had an unsatisfactory experience while shopping with usThe customer placed this order # [redacted] on October 1, On September 11, 2017, the customer contacted us requesting to return the itemWe were unable to accept the return due to be purchased months priorOur return policy is within days of the original ship date by mail or to a Nordstrom Rack storeReturns received after the 90-day period are accepted on a case by case basisDue to this item being worn and so far outside the day return window, we are unable to approve the returnWe understand that this is not what the customer wishes to hear, however, we stand by our decision

Nordstrom apologizes for this customer's experience and that the demand for this promotion exceeded our suppliesWe were able to locate an additional gift and had it sent to the customer's addressTracking [redacted] shows the item has been deliveredWe again apologize that this customer received less than our best service and hope we can earn back their trust should they shop with us again in the future Best Regards, Nordstrom, Inc

Re: Revdex.com Complaint No [redacted] At Nordstrom, it is never our intent to disappoint our customersWe sincerely apologize for this customer’s experience and appreciate the opportunity to respond to her concernsOur records indicate that the customer placed an order using a $gift card and her credit card in the amount of $Per the customer’s request for a refund, on May 5, 2016, we refunded $back to the customer’s credit card, mailed a $gift card to her address, and notified her via email to let her know we processed the creditWe appreciate the customer’s patience and hope we can better serve her in the future

We are sorry this issue occurred and we truly apologize for any resulting inconvenienceAfter 12am on July 18, the customer will no longer receive any promotional emails from Nordstrom or Nordstrom Rack

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I look forward to receiving the credit card in the mail as well as the credit to my charge card Thank you, your assistance was INVALUABLE in clearing up this mess for me

Complaint: [redacted] I am rejecting this response because: I bought the products from Nordstrom, as I mentioned to them the infection I had was due to an expired product or contaminated with bacteriaDue to this fact, the doctor prescribed an antibiotic in order to fight the infectionThat sample I received was not sealed or in any package as a brand new product, or did not had any expiration dateWhy do I need to contact the manufactur when is the seller responsibility to solve this problem? ONE WEEK I was not able to open my eye! I had fever on that eye and gave me headache! Took another week for the swollen to be gone....and after weeks to be back to normal! PS: I contacted the MAC CS twice, every time I tried to reach them took me over minute on hold for someone to tell me that they will contact me here is the history of my attempts to contact MAC/ESTEE LAUDER without no answers!!!! 7/29/& 8/13/emails sent to [email protected] 8/13/email was sent to [redacted] @estee.com MAC Case ID: [redacted] Sincerely, [redacted] CONSUMER STATES THEY ARE UNABLE TO MAKE CONTACT WITH BUSINESS IF POSSIBLE, CAN YOU PROVIDE A DIRECT DIAL NUMBER AND/OR EMAIL TO TRACIE H***

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best serviceOn September 18, we reached out to discuss this further with the customer while they were at work and we were not able to connect.In July 2017, there was an issue where credit limit increases were granted for accounts that should not have received an increase This customer was affected by the issue (raised to $2,on 7/18/then lowered to $on 8/29/17) Based on a recent review, the account now qualifies for the credit limit increase, on 9/21/we raised the credit limit back to $2,We are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customerThe customer will receive a confirmation letter and we ask that she please feel free to contact us directly with any further questions

We again sincerely apologize for this experienceWe were able to route her a copy of the transaction data and the additional credit issuedMs [redacted] has again touched base with our Service Team's Operations Manager and appeared to be satisfied with the information providedWe truly hope we can earn back this customer's trust should she choose to shop with us again in the future Best Regards, Nordstrom, Inc

We appreciate the customer letting us know about the fees she was charged in relation to this mishapOur team reached out to the customer and mailed her a check for $to cover her feesThe customer is welcome to reach out to our representative directly for any further questions

Hello, We appreciate this employee bringing her concerns to our attention We have reached out directly to the employee and will work with the employee to resolve her concerns Sincerely, Nordstrom, Inc

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best serviceWe reached out to the account holder and let him know that a refund would be processed back to his credit card for this orderWe are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer

Nordstrom follows standard authorization procedures which are compliant with card acceptance rules and lawsThe decision on how to handle fraudulent use is the responsibility of the card issuerNordstrom is happy to work with the customer’s card companies during their investigation in to this matterIt sounds like the customer was able to reach our team at the store and they will get back to herShe is also welcome to contact the police department

We are sorry that this issue occurred and we apologize for any resulting inconvenience to the customerThe Adidas NMD - RRunning Shoes were showing to be on a slight backorder with the vendorThere was a high demand and we were unable to fulfill all of the ordersWe have reached out to the customer to see if we can assist with finding a similar style she might be interested in that is availableUnfortunately, we do not have the ability to have a customer on a waitlist to have the opportunity to purchase the next version or release of a shoePer the Terms and Conditions of our website, merchandise availability on our Site is not guaranteed as it may be low in stockIf merchandise is not available by the time your order processes, we will notify you of this via emailYou can always verify availability by calling Customer Service at or by joining us in ChatYou will receive a shipping confirmation email once your items have shippedWe truly regret that the customer had an unsatisfactory experience shopping with us

Hello, It is clear that we have failed this customer from a customer service standpoint We are sorry that we did not credit [redacted] for his cancelled order Despite our best efforts, errors do occur Nordstrom has taken steps to ensure that [redacted] has been credited for his cancelled order and for any interest that accrued as a result of this issue We have contacted [redacted] directly to apologize as well as to let him know that his account has been credited for the cancelled order and any resulting interest We apologize that [redacted] had to escalate this matter, and we are taking take the appropriate steps to address the source of the error We truly regret that [redacted] has had an unsatisfactory experience shopping with us and we apologize that he has received less than our best service We hope we can earn back [redacted] ***’s trust should he choose to shop with us in the future Sincerely, Nordstrom, Inc

Complaint: [redacted] I am rejecting this response because: Nordstrom did not admit their incorrect delivery of the pink see-through bra; neither did they promise to ship the correct gift set to me I have their shipping slip and the bra with the item number on itI advise Nordstrom trace back to their system again and perform inventory-countIf Nordstrom is still unable to identify their wrong delivery, then that means there must be a serious DEFICIENCY in their internal control and both their external auditor and internal auditor need to pay attention to it.Sincerely, [redacted] ***