Nordstrom

Complaint: [redacted] I am rejecting this response because: Thank you I didn't see the response email in timeIt was the Short Hills Mall store in New Jersey Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The company obviously has a purse that looks identical to the designer clutch including coming with the designer's label and insignia, but made of an inferior material that is being sold as the legitimate leather clutchWhy would such an item exist in the first place to be confused with the actual item being advertised for purchase? This seems like a bait and switch scam involving fake goods being sold as designer items

Thank you for the additional time to look in to this customer's concernsA check for $has been mailed to the customer at the address on the Revdex.com complaintWe are truly sorry this issue occurred and hope we can better serve the customer in the future

We thank the customer for bringing this matter to our attentionDue to this being the customer's first order with us and since you received some miscommunication regarding the return cut off date, we've issued a refund of the late return feeIt may take 3-days for the amount of $to return to your original form of paymentWe apologize again for the inconvenience and hope we can better serve the customer in the future

We apologize for this customer's experience and appreciate the chance to respondWe understand the customer has connected with our team at the store who is working directly with the Police Department per our policiesNordstrom follows standard authorization procedures which are compliant with card acceptance rules and lawsThe decision on how to handle fraudulent use is the responsibility of the card issuer and the local Police DepartmentAgain, our Loss Prevention team has connected with the customer and the Police Department to assist in the investigation and provided the applicable informationWe are truly sorry for any resulting inconvenience to the customer

We truly regret that the customer had an unsatisfactory experience while shopping with usHowever, we have thoroughly investigated this matterOur investigation has established inconsistencies regarding the customer’s version of eventsThe gift card in question was in the customer's possession, not in the care, custody or control of NordstromOur employees did not make the customer any promises over the phoneWe always do our best to take care of our customers and deal with them in a fair, reasonable, and professional mannerOur staff treated this customer with kindness and willingness to work with authorities We understand that this is not what the customer wishes to hear, however, we stand by our decision, as we are unable to accommodate this customer’s request for another gift card that was allegedly lost or stolen while in her custody

We apologize for this customer's difficult experience with our representativesWe work hard to be competitive on our pricing and appreciate the chance to respondWhen we spoke with this customer regarding her canceled shoes on the order, we advised we were unable to find her size availableOur records show we have communicated our price matching policy to this customer in the past, and we are sorry to hear there is still confusionTo clarify, our approach is to honor a price match if we have the same item and sizeOur policy is documented on our website as follows: Competitor Price Matching We are committed to offering you the best possible pricesIf you find an item that we offer, in the same color and size, in stock at a similar retailer, we'll be glad to meet a competitor's pricePlease call to place your order We are unable to match prices from auction, outlet and discount stores, non-U.S.-based stores and websitesOther retailers' discount promotions, shipping offers and gift card offers are also not eligible

Re Revdex.com Complaint No: [redacted] At Nordstrom, it is never our intent to disappoint our customersWe sincerely apologize for this customer’s experience and appreciate the opportunity to respond to her concernsWe researched the issue and confirmed that a refund in the amount of $was processed on 6/1/and the funds were credited back to her account on 6/3/ We appreciate the customer’s patience and believe this matter has been resolved to her satisfaction Sincerely, Nordstrom, Inc

Complaint: [redacted] I am rejecting this response because: I'm confused because the coat definitely was not returned I still have it Why would I accept a store credit when I didn't purchase it with a store credit? Makes no sense and I truly believe I was told this because of my race I asked her how could it have been returned if I still have it and she said that some customers return an item downstairs then snatch the item off the counter and try to return it upstairs THAT'S RIDICULOUS!! I have a very successful vlog on YouTube and I will make sure I tell about my experience with your company because I'm insulted and I know if I was Caucasian this would not be an issue I'm truly disgusted!! Sincerely, [redacted]

We appreciate the chance to respond to this customer and address service issues within our companyWe are so sorry for this customer's experienceAt this time, a member of our service team was able to reach out to this customer directly to resolve the situationWe hope we can earn back this customer's faith should he choose to shop with us in the futureBest Regards, Nordstrom, Inc

It is clear that we have failed this customer from a customer service standpointDespite our best efforts, errors do occurWe are sorry the merchandise was no longer in stock and that the return of the gift card was delayedOur team has reached out to apologize and assist the customer with purchasing something similarAgain, we apologize for his understandable frustrations and hope we can earn his trust should he choose to shop with us in the future

I have copies of emails that were sent back and forth stating the facts of this whole ordeal and it also shows the lack of responses that your manager didn't respond anymore and this isn't the first time with your manager in your downtown Seattle Nordstrom if you would like me to release those I can Complaint: [redacted] I am rejecting this response

Complaint: [redacted] I am rejecting this response because:There is not a clear explanation of availability of merchandise and the website does not reflect that informationHad I seen that in an area visible to the order I would most likely went to the store to purchase the productAlso, I called customer service and was promised that my order was going to be sentThe gesture of goodwill that they claimed they sent me was nothing more than a gift card that only covered half my orderI'm also rejecting the response because the attitude I'm receiving from this company is there is no responsibility on their part pertaining to upholding orders and satisfying consumer demandIt seems more important to promise something and refund your moneyThe final point of my rejection is the company telling me they were going to send a gift card covering the cost of the product in the mail to the person I originally intended to receive the giftThey told me they would and did not do itAll I'm asking is for them to backup the reputation of the companyIf they can't do that through customer service then maybe they should not be in businessCorrect your mistakes and do good business Sincerely, [redacted]

We apologize for this customer's experience and appreciate the chance to respondOur teams have researched this order and found the two items that shipped with Ontrac were unfortunately lost in transitWe have reached out to the customer and issued a gift card in the amount of $The customer was sent the tracking number for her gift card via emailWe are sorry that this customer received less than our best service, we hope we can better serve her in the future

We apologize for this customer's experience and appreciate the chance to respondWe are sorry this customer received less than our best serviceWe further investigated this order and found that the shipping label had fallen off the package during handling and the merchandise was returned to NordstromOur teams sent the package back out to the customer and it was delivered June 12, by UPS tracking number [redacted] We truly regret this customer had an unsatisfactory experience shopping with us

We apologize for this customer's experience and appreciate the chance to respond Our records reflect this customer spoke to the Store Manager about her concerns both over the telephone and in person and he did his best to resolve this with her In addition, this situation was escalated to our corporate offices and they spoke with her on 10/6/We are not able to honor Ms [redacted] request for store credit plus a gift card, as we feel no amount of compensation can remedy a poor service experienceHowever, if she would like to bring the items back we would be willing to consider returning them for her

Complaint: [redacted] I am rejecting this response because: I felt forced to exchange for a shoe that I didn't want, they offered shoes we really didn't liked and then offered a refund on a gift card we didn't like much on the site so that was pointless , I won't be on Nordstrom any more.Sincerely, [redacted]

Hello, We appreciate this customer bringing this matter to our attention We reached out to the customer directly and we believe we have been able to resolve this matter to the customer’s satisfaction The customer received a confirmation email on 6/13/explaining the steps we have taken to address her concerns We are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer Respectfully, Nordstrom, Inc

Complaint: [redacted] I am rejecting this response because: The store manager gave me a call. And I expressed there is nowhere in store and online indicate cosmetics products cannot be returned. The manager did not deny it and just say she has nothing to do with it. And what she can do is to make an exception. And she ask me to go to the particular store and time where and when she work to return it after she check the product. This is ridiculous, she makes it sound like it was all my problem and they do not have any fault. The store has announcement that customers can make return within 90 days, and now you tell me cosmetics are exclusive. If so, why not put it on receipt, or put a notice in store, or ask cashier to remind customers when they make the purchase. Is it very hard? I will not accommodate the manger's time slot just for a $10 product. I am very disappointed with nordtrom rack. Sincerely, [redacted] ***