Nordstrom

At Nordstrom, it is never our intent to disappoint our customers We sincerely apologize for this customer’s experienceWe appreciate the chance to respond to this incident and address service issues within the companyWe attempted to reach this customer via the email address and telephone number provided in this complaint and on file with her Nordstrom account but our calls/emails were not returnedWe are pleased to be able to refund this customer the amount she was charged for the 2-day shipping charged for the replacement bagOur records indicate the replacement bag arrived on 12/We were reaching out to confirm the bag arrived in the proper conditionWe sincerely apologize for this customer’s experience, however we believe no amount of compensation can remedy a poor service experienceWe hope we can earn back this customer’s trust should she choose to shop with us in the future.Best Regards, Nordstrom, Inc

To whom it may concern:I filed a complaint earlier today but this afternoon I was able to resolve the issue and am no longer seeking a resolution, one has been madeThanks

Re: Revdex.com Complaint No [redacted] At Nordstrom, it is never our intent to disappoint our customersWe sincerely apologize for this customer’s experience and appreciate the opportunity to respond to her concernsWe reached out to the customer on April 11, 2016, regarding the sale adjustment on the pairs of earrings and received a response from her via email on April 12, On April 13, 2016, per the customer’s request, we refunded $back to her credit cardWe appreciate the customer’s patience and hope we can better serve her in the future Sincerely, Nordstrom, Inc

Complaint: [redacted] I am rejecting this response because: Nordstrom Rack keeps sending the same message over and over with no effort to make it rightYes the jeans were washed, but should the zipper break after ONE wash? No, it should notANY other retailer would accept a return, or at least offer an alternate solution to the problemNordstrom rack has done neitherThey are ok taking people's money until the time comes that they are called upon to stand behind the quality of the products they sell At this time I have contested the charge on my credit card and the charge was reversed in my favor Nordstrom Rack, please do not waste my time or yours unless there is a solution to offerIt's sad your customer service has gone down the toilet and you're ok ostracizing a 15+ year customer Sincerely, [redacted] ***

Hello, We appreciate this customer bringing this matter to our attention We reached out to the customer directly for additional information and we believe we have been able to resolve this matter to the customer’s satisfaction We have credited all interest and late fees that accrued while we researched the payment issue back to the customer’s account for a total credit of $As a result, the account now reflects a $balance We’ve also updated the reporting on this account to no longer reflect the late payment in February and March of The customer will be receiving a letter shortly explaining in detail the steps we have taken to address their concerns We are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer Respectfully, Nordstrom, Inc

Complaint: [redacted] I am rejecting this response because:I was called on July the 2nd by the acting general manager saying I previously spoke with someone about coming in the 2nd of JulyI did receive a call earlier in the day by the store but never told anyone I was coming inI even called the store after the acting manager called and asked to be transferred to speak with them and got put through to the voicemail of the General manager of the storeI left the message that I wanted all future communication to be handled through the Revdex.com because the Nordstrom staff are lying to save their own butts and enjoy giving me the run around on the phoneNo more BSAll communication is to be handled through the Revdex.comI just want the refund and compensation for the suit and no more ridiculous waste of my time or minutes Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: an apology does nothing for me It does not make up for lost time and extreme hassle The Galleria store showed to be subpar Why would I ever ship there again when the staff is incompetent.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I am intelligent with an MBA; it did not say sign up for anything! That is categorically false They need to issue what was online I took a picture and it said nothing about debit and credit See below that it was not for any debit or credit from Nordstrom Customer Care Hello Ms [redacted] , Happy to assist you todayFor signing up for Nordstrom rewards usually the incentive is received the next billing cycleThis is after the first order placed is $or moreYou can reach out to our Credit Department at 1-800-964-to see when your $Note will be availableHave a great week Sincerely,Kristina J| Customer Care | Nordstrom.com | Sincerely, [redacted]

We apologize for this customer's experience and appreciate the chance to respondWe have worked directly with this customer to resolve this issueUnfortunately, due to temporary inventory issues, some items have recently experienced shipping delaysWe have worked quickly to correct this issue and hope consumers will be satisfied with us going forwardThis customer should have seen the refund post to her account no later than 11/7/We apologize for any inconvenience and hope we can better serve her in the future

We appreciate the chance to address service issues in our stores and sincerely apologize for this frustrating experienceOur Customer Experience Manager for Nordstrom Card Services has reached out to this customer directly as well as followed up with a letter to be mailed to the customer's address on fileWe consider the situation resolved but encourage this customer to reach out to Nicole R [redacted] at 303-397-if she has any additional questions or concernsSincerely, Nordstrom, Inc

Hello, Nordstrom is very sorry for the inconvenience to the customer as a result of this incident, and we regret that this unfortunate issue occurred We worked directly with the customer to address her concerns and we believe this matter has been resolved to her satisfaction Respectfully, Nordstrom, Inc

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best serviceAfter connecting with the customer for more details, our teams researched our system and the customer's account and were unable to find the return transactionThe store manager Brandy Ames has reached out to the customer to assist with processing her return to her cardThe customer can reach Brandy at (818) 884-We are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We went to store for second time and they exchanged the suitPlease close my fileIt resolved by themselvesSincerely, [redacted]

We truly regret that the customer had an unsatisfactory experience while shopping with usOur teams have worked with the vendor to confirm the authenticity of the productWe have connected with the customer to provide her with our findingsWe appreciate that the customer brought her concerns to our attention and assure her that we are always honest and fair with our customersWe are sorry for any resulting inconvenience to the customer

At Nordstrom, it is never our intention to disappoint our customersWe truly apologize for any inconvenience to her and that she felt our customer service representatives were uncaringWe appreciate the chance to respond to this customer's concerns and sincerely apologize that she is unhappy with the product receivedWe have processed a refund for this customer and hope we can earn back her trust should she choose to shop with us again in the future Best Regards, Nordstrom, Inc

We truly regret that the customer had an unsatisfactory experience while shopping with usHowever, we have thoroughly investigated this matter and communicated with the customerThe Topshop Mesh Bandage Dress and Marc Jacobs Licorice Fil Coupe Balloon Sleeve dress were never received by NordstromWe partnered with our return shipper and our fulfillment center to conduct our investigationDuring the investigation we were able to verify with our return shipper the weight of the package as it was in transitWe also verified that this weight matches the combined weight of the items received and refundedWe do understand that mistakes can happen and feel we have shown our willingness to accept responsibility by accommodating this customer's previous claims of un-refunded returns, which we have honored on at least occasionsIf the customer feels the dresses have been lost as a result of criminal activity, this would need to be addressed with her local authorities

Hello,Our credit team has reached out to our customer and proposed a solution to this that he is agreeable withA $dollar credit is being issued to his account today and the available Nordstrom Note of $will be applied once it becomes available in mid-January Our team member is also preparing a letter to our customer which will outline and confirm the steps taken to rectify his complaint.We are sorry for the inconvenience our customer has experienced and hope that he will give us an opportunity to better serve him in the near future!Regards,Nordstrom, Inc

We understand the customer was accommodated in the store on July 13, We are sorry this issue occurred and hope we can better serve the customer in the future

Complaint: [redacted] I am rejecting this response because: If there is an item available, then, Nordstrom should not be advertising the item to be availableWhat's worse, it should not take Nordstrom almost days to figure out that they don't have the item availableThis is a blatant and deceptive advertisement Nordstrom continued to list the item on their website, even after they sent an email to me that the item is not availableIt seems like Nordstrom is discriminating which customers get to purchase the item, and the same items is not available to certain group of customers Sincerely, [redacted] Revdex.com IS SPECIFICALLY REQUESTING THAT THE BUSINESS ADDRESS THE CONSUMER ALLEGATIONS THAT THIS ITEM IS STILL BEING LISTED ON THE WEBSITE

We apologize for this customer's experience and appreciate the chance to respondWe rolled out Drop & Shop as a service option to our stores that receive a high volume of online returnsThis is intended to be a service option, it is not a required policyThe service is intended to allow customers to leave their online returns with us and receive their refund within a 24-hour period (they get an email notification once processed)We will follow up with the Regional Managers to reinforce that this is a service we offer, but is not a required return policyIf an immediate return is needed in the future, we encourage the customer to voice that to our team at the storeWe apologize for any inconvenience and hope we can better serve the customer in the future