Nordstrom

We apologize for this customer's experience and appreciate the chance to respondDespite our best efforts, errors do occurWe have researched this customer's order and found that the customer chose to ship to China using a third party freight forwarderAfter speaking with our teams, we offered to cover the shipping fees for the customer to return the merchandise to usUnfortunately, the item is sold out completely, so we are unable to ship a replacement pair, but are happy to return and refund the customer for the shoes that arrived in poor condition, should the customer choose to ship them back to us

Thank you for the opportunity to look in to this matter and respondDue to ongoing issues and inconsistencies with the customer’s orders, our team has asked him to no longer shop with NordstromThe customer was contacted to discuss this and did not return our phone callIf the customer has any additional questions, he is welcome to reach out to our customer service team at: We are unable to compensate him further

We are sorry for the miscommunication regarding the alterations, delivery and piof this customer’s altered suitOur records show that the suit was to be completed on 6/24/and then shipped from our store once completed Our team spoke with this customer on July 2, after being notified of the miscommunication and requested the customer confirm the address to ship the suit overnightThe customer indicated he would come in to the store and pick up the suit that same dayWe have not seen him, but we still have the suit at the store if he would like to pick it up, or, in the alternative, we can ship it to him overnight at whichever address the customer choosesThe suit is located in the men’s sportswear departmentThe customer is welcome to request a department manager if he is more comfortable upon pick-up, or, he may also ask for Diane as she is aware of this situation and happy to helpWe are sorry for the frustrations this has caused the customer

Complaint: [redacted] I am rejecting this response because:If Nordstrom had wished for the gift cards to be one per order, then a message should have been shown at checkout and they should not have been allowed to use togetherRegardless, Nordstrom did not and does not have permission to charge $to my visa cardThey only had permission to charge $2.05, as shown on my order confirmation attachedI have filed a dispute with my credit card company and filed complaints with the Washington State Attorney General (File 511466), The Federal Trade Commission (Complaint [redacted] ), and here at the Revdex.com for their illegal consumer practicesI would have thought that a national company such as Nordstrom would have not only followed federal law, but would have valued customer satisfactionIt is truly a shame this is clearly not the case, but justice will prevail, either with a willing refund from Nordstrom or having the funds retrieved from them by my credit card, I will get my money back Sincerely, [redacted] ***

It is never our intent to disappoint our customers and appreciate the chance to address service issues within our companyThe errors with this order have been recorded with our fulfillment center and are being addressedWe apologize for Ms [redacted] 's experience and have attempted to reach out to her directly to resolve this issueOur calls have not been returnedWe encourage her to reach out to Riah H [redacted] at 646-931-x *** Best Regards, Nordstrom, Inc

We apologize for this customer's experience and appreciate the chance to respondLinda Dean from our team reached out to the customer on July 10, and left a message to further discuss with her directly, but have not heard backOur records reflect the customer was refunded for the portion of her September 9, purchase before the purchase cleared her bankThe customer's bank returned the original purchase amount due to insufficient fundsThis, in addition to a fee, led to a balance with Nordstrom in the amount of $Hopefully the attached letter clarifies her concerns and questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, this company, scam they work with credit repair have you, apply for on line credit prices are double double the price of the merchandise if you want to go into a regular store and buy it all this is taking a advantage of people that try to repair their credit I would advise anyone who gets an offer for Monterey finance online credit do not except your credit will not get better it would get worse every merchandise on their website is overpriced to take advantage of people with bad credit [redacted] ***

We apologize for this customer’s experienceNordstrom makes all decisions on a case by case basis and always tries to do what is fair and reasonable After thoroughly investigating this matter we are, unfortunately, not able to accommodate this customer’s request to issue a refund or exchange as the customer was unable to provide proof of purchase for the handbagsWe apologize that this customer felt interrogated as it is never our intent to make our customers feel uncomfortableThis issue was reviewed by both our in-store and online management and was escalated to our Full Line Store President who spoke directly with this customerWe understand this is not what the customer wishes to hear, but we stand by our decisionSincerely, Nordstrom, Inc

We are sorry that this issue occurred and we truly apologize for any resulting inconvenienceUnfortunately, due to temporary inventory issues, some items have recently experienced shipping delays, resulting in long hold times with our representativesWe have worked quickly to correct this issue and hope consumers will be satisfied with us going forwardOur records show that Mr***’s order was delivered on October 31, He returned the items to our store and was issued a refund on November 1, Again, we apologize for this customer’s understandable frustrationWe hope we can earn back his trust should he choose to shop with us in the future

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because I purchased some brown Cole Haan dress shoes slip ons (no strings) at the Arlington, VA store and the shoes got lost/stolen in Chicago, Illinois Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Thank you for providing this informationAccording to our records our delivery research team partnered with FedEx after the customer notified us this voicemail was leftWe again recommend the customer work with FedEx or the local police department

Hello, Nordstrom is very sorry for the inconvenience Ms [redacted] experienced with regard to his return When researching Mr***’s request for a refund, UPS advised us that the package associated with the tracking number Mr [redacted] provided was never delivered to NordstromOur research team reached out to Mr [redacted] for proof of purchase information or other information that would help us track down this item, but we did not receive a response As a customer service we sent Mr [redacted] a gift card, which was delivered yesterday, for the amount of the item he claims was in his return package We were not able to reach Mr [redacted] at the telephone number provided to advise him of our decision, so we emailed him to let him know Respectfully, Nordstrom, Inc

We are sorry for this customer's experience and appreciate the chance to respondWe always do our best to take care of our customers and deal with them in a fair, reasonable, and professional mannerWe have thoroughly investigated this matter, the items this customer sent in for return were not purchased from Nordstrom and were not in a condition to be accepted for returnDue to ongoing issues with the customer's orders and returns, our team has asked this customer to follow certain parameters moving forwardWe apologize for any miscommunication and we understand that this is not what the customer wishes to hear, however, we stand by our decision, as we are unable to accommodate this customer’s request for a refund or store credit

We apologize for this customer's experience and appreciate the chance to respondOur store manager reached out to the customer and offered to return the merchandise in questionShe will also address the concerns of the customer with her teamWe are sorry we disappointed this customer and hope we can better serve her in the future

Complaint: [redacted] I am rejecting this response because: My complaint is that I was advised something by not one but two of their employees and the retailer refused to honor it, this has nothing to do with their policy this complaint is about failing to provide customer service and honoring what a customer was told by their associatesLet's agree that the two individuals are representations of the companyThe rudeness experienced by the supervisor and him admitting that he listened to the recording and confirming yes the employee advised me one thing but they still would not be honoring that is ridiculesNote: My order was cancelled but every time I look on the website since the cancellation my size is available, as a customer it makes me wonder if it was cancelled because of the drastic adjusted amount or it not being in stock as stated? The item is currently in stock on their websiteNordstrom has the capibilty to call the store and have the item pulled and shipped from that location, and they didn't provide that customer service to me which they do for some of their customers to get the item to meDid the person who sent you the reply call to say we have the item available in your size on our website and offer to ship it to me? NoSo you see why I as a customer thinks it's nothing to do with size it's more that I would be paying almost $less than what Nordstrom currently has it priced forSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSee attached the requested document Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: nothing was resolvedA bunch of corporate mumbo jumbo, and still no one ever tried to reach out to about the current status of my account and what they could do to improve my experienceIn all, it seems they don't try care about the customer's experienceThis is not a banking issue, this is how Nordstrom mishandles information on the back endI encourage them to look at companies such as [redacted] , who do an excellent job of notifying customers as to how they will be charged for items being shipped separatelyI'm so disappointed in this service that not only will I be taking my business elsewhere, but I am returning everything from my order as wellSincerely, [redacted]

Revdex.com: I wanted to thank both Revdex.com and Nordstroms together for helping me try to resolve this issue, it is greatly appreciated and hope to fully resolve this issue with the information requested by Nordstroms I apologize I did not include it before as the store was not a listed option when prompted however the trouble I had was at the Nordstroms at Americana on Brand in Glendale, CA Listed below is the best contact number for Nordstroms to reach me [redacted] - [redacted] email: [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]