Nordstrom

At Nordstrom, it is never our intent to disappoint our customers Despite our best efforts, errors do occurWe sincerely apologize for the miscommunication surrounding this exchangeWe are pleased to have been able to obtain the merchandise from a competitor and have it sent directly to this customerA member of our service team has reached out to this customer directly to communicate this as wellWe again apologize for any inconvenience and hope we can earn back this customer's trust should she choose to shop with us again in the futureBest Regards, Nordstrom, Inc

Complaint: [redacted] I am rejecting this response because: the information provided did not refer to debit or credit accountSomeone is misleading the BNBLook at the responses as they refer to purchasing of certain amountThey need to provide the couponOr l amgoi g to co tact the CFPBSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:i havecreqched outvtovthe comoany and they have not provided this gift card or confirmed it is being headlessI have asked them now many times and I'm now being passed to another personThis is not handled and they have not offered to resolve this and or issue the gift card still! They are being very difficult and ignoring me again!!Sincerely, [redacted]

Thank you for the opportunity to look further in to this matter and respondOur records reflect the customer was accommodated for prior Revdex.com complaint # [redacted] The gift card was issued properly and shipped via UPS tracking number [redacted] which was delivered on 3/6/ at 1: pmBecause our records indicate this gift card was delivered to the customer for the proper amount and no longer in our care, custody or control, we are not able to replace itIf the customer has any additional questions, she is welcome to reach out to our customer service team at 1-888-282-

Complaint: [redacted] I am rejecting this response because: I have not been contacted by this business at all , that is a blatant lie I also have no had my issue resolved , I am still missing my money Sincerely, [redacted] Revdex.com IS SPECIFICALLY REQUESTING THAT THE BUSINESS ADDRESS THE ISSUES WHEREIN THE CONSUMER STATES SHE HAS NOT BEEN CONTACTED AND THE ISSUE REMAINS UNRESOLVED

Our records indicate both orders referred to by this customer were shipped/billed to customers different than the individual filing this complaintThe total amount in question for the two orders referred to does not equal the amount this customer sites Order [redacted] had 3/items returned after being delivered, total order was $ Order [redacted] totaled $our records show this package successfully delivered and signed for with shipping weight matching the items orderedThis address has also reported numerous packages not receivedWe are happy to work with the correct customer if a police report has been filed with local law enforcement regarding the missing merchandise Due to the several inconsistencies in this complaint we regret that we will not be issuing a credit for either order.Best Regards, Nordstrom, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

We apologize for this customer's experience and appreciate the change to respondOur records reflect that the correct item was sent to this customer for the correct priceThe item had changed since it was pictured and the vendor did not notify us that the bag no longer had the tag on the frontWe price matched the item originally listed for $448.00, it was sold to the customer for $ Per our posted Terms and Conditions, Nordstrom endeavors to provide accurate information, it does not warrant or make any representations regarding the accuracy or reliability of information on the websiteThe customer is welcome to return the bag for a full refund, but we are unable to provide any further discount on the itemThis information has been communicated to Ms [redacted] We are sorry that this issue occurred and we hope we can earn back her trust should she choose to shop with us in the future

Thank you for bringing this matter to our attentionOur credit office is working to correct the issue and should be contacting the customerWe will be better able to respond with details after the holidayWe apologize for the inconvenience and frustration this has caused the customer

We appreciate the opportunity to work with this customer regarding the issues she is having with her account We escalated her concerns to our Nordstrom Card Services area to investigate and respond to the issues Ms [redacted] raisedThe team will be reaching out to Ms [redacted] directly on August 15, We appreciate the opportunity to address Ms [redacted] 's concerns Please let us know if you have any questions or need additional information

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me However, after I filed the complaint I received the attached letter saying you found I already have a Nordstrom account and my application for a new card was withdrawnI also received a new Nordstrom Credit Card by mail that same daywhich is contradictory I dont have any Nordstrom account that I am aware of, so this must be a misunderstandingCould you please confirm the credit card I received is valid and I will be able to take advantage of the promotion I was promised?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will provide additional information and still want a refundThe store is in Stoneridge Shopping Center in Pleasanton, CA I purchased a grey beaded blouson Adriana Papoelke from the petite/social dress areaAlthough the staff was helpful, she did not notice that the dress was previously alteredDue to this, I was unable to alter the straps and the dress did not fitI had already ripped off the tagsI noticed the previously altered straps after removing the tags Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I just hope next time nordstrom CAN UPDATE their invventory on time because most of the customer use website to shop and once they place an order they will expect that orders will be process and receive Sincerely, [redacted]

We appreciate this customer bringing this issue to our attentionIn order to look in to this further, we ask that the customer provide the location of the return and the transaction number on her receiptIf this return was mailed to our customer service department, please advise so we can forward this to the appropriate team for response and resolutionThanks so much

Complaint: [redacted] I am rejecting this response because:poor quality,only to discard Sincerely, [redacted] **

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best serviceThe items included in this customer's return were missing proof of purchase, based on their research, our team issued refunds for the current selling price of each itemOur team has since reached out to the customer to assist with looking up the proof of purchase for the items so we can refund her appropriatelyIf the customer has any additional questions she is welcome to reach out to our customer service team directly

Complaint: [redacted] I am rejecting this response because: they said they were sending me a gift card in mailThey sent me tracking numberWhen I check, it says it was delivered in Los AngelesThat is nowhere near me so I have not gotten what they promised to send me Sincerely,

Thank you for the opportunity to look in to thisOur records show the items in question have all been shipped back to the customer, delivered and receivedAs we previously explained to the customer, due to the worn, used, and non-sellable condition of the merchandise and no proof of purchase, we were unable to assist with the returns of the recent items so they were sent back to her Our tracking information confirms that the Vince Camuto boots were delivered on 7/15/16, the Stuart Weitzman heels were delivered on 7/27/ and the three pairs of pants were delivered on 6/24/and 7/19/ We understand that this is not what the customer wishes to hear, however, we stand by our decision and are unable to accommodate this customer's request for a refund or a gift card

Hello, I think I was too late to respond as the complaints I made have now been closed. But they were all resolved to my satisfaction and the companies were quick and kind to meet the requests. Thanks so much for your work.

Hello, We hope that you accept our sincere apology for any misunderstandings about what transpired here Nordstrom has a longstanding commitment to treat every customer with respect and we have zero tolerance when it comes to discrimination any kind Sincerely, Nordstrom, Inc