Nordstrom

We apologize for this customer's experience and appreciate the chance to respondAmber in our credit department reached out to Mr [redacted] and worked with him directly to correct this issueWe are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customerThe customer may reach out to us directly for any additional concerns

We thank the customer for bringing these concerns to our attention and giving us an opportunity to respond We strive to be upfront and clear in speaking about our credit card program with each of our customers, and we sincerely apologize if there was any misunderstandingWe’ve provided the feedback about to the Irvine Spectrum Store Manager to ensure they’re providing the service our customers expect This account is now closed and we’ve requested that Experian, Equifax and TransUnion remove this account from your credit fileWhile we cannot prevent the inquiry from reporting to the credit bureaus, we’ve asked that it be masked so that other creditors will not be able to see itYou’ll still receive a card, which we were unable to prevent from being sent, but you may simply destroy it once it arrives We hope these steps help to address the customer's concerns

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best service We have issued the customer a refund for the items in questionAs the customer was already refunded $for the previous price adjustment, the refund for the remainder of the order processed is $(outstanding amount we are not refunding is $for the return shipping fee)We are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer

Complaint: [redacted] I am rejecting this response for the following reasons: Nordstrom - Natick store manager left a voicemail message late Friday (2/3/17) one working day ago in which MrT [redacted] stated he would not be in the store the entire weekend and for me to contact him Therefore, the earliest date that I could have contacted him is today (2/6/17)The business response that Nordstrom has been trying to reach me unsuccessfully is false Sincerely, [redacted] ***

Hello, We appreciate the opportunity to respond to this customer We have thoroughly researched this customer’s complaint This customer has history of claims for merchandise that the customer alleges were either stolen or left out of the order, for which the customer has been accommodated This order was successfully delivered to the requested address on 1/25/at 10:am Due to the apparent ongoing issues with the delivery of the customer’s orders, we encourage the customer to work with their local police department, and we will cooperate with any police investigation We cannot be responsible for a package once it is successfully delivered to the customer We are not able to accommodate this customer’s request for a refund and we consider this matter resolved Sincerely, Nordstrom, Inc

We truly regret that this customer had an unsatisfactory experience while shopping with usWe have thoroughly investigated this matter and our records show that all of the returned merchandise was received and signed for by the customer on 7/19/at 2:09pm We believe that we have been very accommodating in honoring the customer's return requests in the pastAs we previously explained to the customer, due to the worn, used, and non-sellable condition of the merchandise and no proof of purchase, we were unable to assist with the returns of the recent items so they were sent back to her Nordstrom makes all decisions on a case by case basis and always tries to do what is fair and reasonableIn turn, we expect that our customers are fair and reasonable with usWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although I think it is important to note hat they withheld over $for extended period of time, days, on an ATM creditIf I had not contacted them, I am not sure they would have contacted me, and I never saw a public release of their 'Credit glitz"I hope that all impacted customers were contacted Sincerely, [redacted]

We apologize for this customer’s experience and appreciate the opportunity to look further in to thisOur records reflect that this order was placed on 9/and was shipped on 10/with a recycled tracking number This item was advertised when purchased as “This item does not qualify for free shipping” When a recycled tracking number is issued, the customer is emailed their tracking number once our Fulfillment Center prints the labelWhen MrF [redacted] went to track his shipment he noticed shipping details for a past order (the purchase that the tracking number was previously used for)His tracking number will not update on ups.com until his order has been received at the UPS hub and scanned into their systemThe miscommunication occurred between his package leaving our Fulfillment Center and before it was scanned into UPSWe ask to allow 24-hours after their order ships before tracking updatesThis order was delivered 10/7/per his tracking number

We apologize for this customer's experience and appreciate the chance to respond Our records reflect this customer has been working with Tracie H [redacted] in our corporate offices on this matterAs Tracie has explained to Ms [redacted] , the product that the customer is alleging caused her injury is manufactured by our vendor, MAC/Estee Lauder We contacted the vendor and it is our understanding that they have reached out to the customer and the Ms [redacted] has not called them backOur office contacted the customer again on August 18, to provide her with an update and attempt to assist in resolving this We ask that the customer contact Tracie H [redacted] directly or MAC/Estee Lauder to further discuss resolution of this situation

We apologize for this customer's experience and appreciate the chance to respondOur investigation shows the dress was initially returned to the customer by the Nordstrom.com returns department on January 17, due to insufficient information to research and process her returnThe dress was received for a second time on February 28, without the requested informationUnfortunately, our team still could not locate the purchase information and the dress was forwarded to our Nordstrom Rack return department for further researchThat department is still currently researching the matterWe will continue to follow up so we can provide an answer for the customer

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best serviceWe reached out to our teams to have the replacement order shipping expedited and show it was delivered on February 17, It appears what our customer service representative was trying to express to the customer is that old addresses can sometimes pop up in to the shipping field prior to the order being completed, so we suggest deleting it from the profile entirelyIt does not appear to be a system issueWe are sorry for any resulting inconvenience to the customer

At Nordstrom, it is never our intent to disappoint our customers Despite our best efforts, errors do occurWe apologize for any inconvenience to this customerOur records indicate that this customer was credited for the item on 12/14/A customer service specialist attempted to locate additional stock of the merchandise, but unfortunately was unable to do soWe offered a similar option to the customer at the sale price, but the customer declined our offerWe sincerely apologize that this customer received less than our best service and hope we can service him better should he choose to shop with us in the future Sincerely, Nordstrom, Inc

Hello, We appreciate the opportunity to respond to this customer’s complaint From 2013-2015, [redacted] was credited on separate occasions for merchandise not received and/or lost returns On 10/8/15, after crediting her for her 9th lost merchandise claim, we advised [redacted] verbally and in writing that due to the apparent issues with the delivery of her returns safely from her house to our warehouse, we would no longer be able to accommodate her for any missing returns unless she sent them using an insurable, trackable carrier of her choice I have attached a copy of that email content under separate cover [redacted] is unable to provide us with the required tracking information for her most recent lost return Therefore, we stand by the decision that was previously communicated to [redacted] , and we reiterate that we are not able to accommodate her We always do our best to take care of our customers and deal with them in a fair and reasonable mannerIn turn, we expect they will be fair and reasonable with us as well Sincerely, Nordstrom, Inc

Hello, We appreciate this customer bringing her concerns to our attention We forwarded the customer’s complaint to our Credit team, and they have completed their research into this matter Our Credit team will respond directly to the customer via letter with regard to the issues she raises in her complaint and provide the appropriate contact at Nordstrom Credit should the customer wish to discuss this issue further Sincerely, Nordstrom, Inc

Complaint: [redacted] I am rejecting this response because:insanely terrible- they asked me over email if I wanted it in Navy and I replied right away No, only black- they sent it anyway which I wasn't even aware of until ups said I have to go pick up a package - so I left work and missed out on my hourly pay for a 3rd time to get the wrong item from you- then I emailed all my complaints and they still have not emailed a return label back- I have no use for the Navy sweater but you sent it anyway instead of offering me a gift card for the fkups for at least $Extremely frustrated!!!! Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Stephanie J***

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best service We were unable to find the email that was sent to customer care regarding this concernHowever, we have issued the customer a $gift card for the missing items and sent it directly to the customerWe are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer

We truly regret that this customer had an unsatisfactory experience while shopping with usWe have researched this issue and it appears that there was an error in the description of the boot on our websiteThe leopard print boot was the correct item we actually had in stock and sent to the customerWe thank the customer for letting us know about this and we have since updated the pictures on our websiteOur teams are currently searching for a like item (black Ugg rain boot) as an alternative for the customer and will reach out accordingly

Re Revdex.com Complaint No [redacted] At Nordstrom, it is never our intent to disappoint our customersWe sincerely apologize for this customer’s experience and appreciate the opportunity to respond to her concernsWe reached out to the customer and believe this matter has been resolved The customer has been provided direct contact information should she have any further concerns Sincerely, Nordstrom, Inc

Complaint: [redacted] I am rejecting this response because: They did not credit me back until I disputed the charge on my credit cardI contacted them twice for my refund and was told I had to keep waiting even after providing proof that they had signed for the package on the 5th of DecemberI feel they had no right to keep my money days after rerouting the package back to themselves and day after signing the receipt of deliveryhad I not disputed the charge I may still not have had my refundvery poor customer service.Sincerely, [redacted] ***