Nordstrom

Complaint: [redacted] I am rejecting this response because: this is the exact type run around ive gotten from this company since they made this huge error I in fact did answer their calls spoke with a woman (I think Cathy) on 2/27/who called to advise that she was asked to call my bank & needed me on the line to do so I agreed to do this call at this however she informed me that she was unclear as to who to even call and not sure what to do as John left basic instructions to call me She stated she assumed I would know who to talk to As I explained to this person (who called me -Cathy) that John called on Friday evening while I was at dinner--I was unable to talk (at a noisy restaurant) however John had informed me that he had been speaking to someone at my bank & they simply needed me to be on the line As I explained to this person (Cathy) I assumed they knew who to callThis person became frustrated and rude and just said she would allow John to handle it The call endedNordstroms made these errors; Since this I have been riddled with just terrible treatment and outright untruths by this company I am appalled this is allowed to continue I will like to move to mediation as I do not see a resolution to this matterThis rep John as purposely called at times when I would not be available As previously mentioned he called on a Friday evening @ about 5pm I called advised I was in a very noisy place with family eating dinner I advised would be out of the country for days--he still called He called to simply say he made attempts I've shopped at Nordtroms for plus years and never ever encountered such a thing I will also take this to my local media and send a letter to corporate about this customer service experience.Sincerely, [redacted]

Can you cancel my complaint of nordstrom from email [redacted] I got it resolved

Thank you for the additional informationThe communication posted here with our team appears to be referencing signing up for a credit or debit account as we previously statedWe are happy to look at the photo the customer is referencing if she would like to send that

Hello, We appreciate this customer bringing her concerns to our attention Nordstrom has reached out to Ms [redacted] via email and provided her information noted in our privacy policy that describes choices available for opting out of targeted digital advertisementsMs [redacted] provided Nordstrom with examples of the ads she was seeing and we have verified that the ads she shared should have been prevented by using the choices available in our privacy policy, including the NAI and DAA industry opt-out sites www.networkadvertising.org/managing/opt_out.aspandwww.aboutads.info/choicesNords...⇄ has asked Ms [redacted] to confirm that she used the choices available in our privacy policy on the device that she is seeing ads, and we are awaiting her confirmation Although this matter is not yet resolved, we will continue to respond to questions Ms [redacted] has about our targeted digital advertising practices and the choices we offerWe sincerely apologize for any inconvenience to Ms [redacted] Sincerely, Nordstrom, Inc

Nordstrom appreciates the chance to address this customer’s concernsWe are pleased to have been able to accommodate this customer and offer a courtesy price match on her designer handbag To accommodate her request for a price match, we purchased the handbag from a competitor, but unfortunately that bag had the wrong color hardware We had the customer return the bag with the wrong color hardware, and incorrectly credited her for that return, and charged her, less the price match, for the bag with the correct hardware, rather than processing an even exchange At Nordstrom, it is never our intent to disappoint our customersDespite our best efforts, errors do occurWe apologize sincerely for the confusion we caused in the way we processed her exchange, however we are unable to issue this customer a designer handbag for no charge, and we are sure that was not her intent This customer has spoken with our Operations Manager and we were pleased to be able to also offer this customer an additional 25% credit to cover her alleged duties and taxesWe again apologize for any inconvenience caused to this customer and hope we can earn back her trust should she chose to shop with us in the future Respectfully, Nordstrom, Inc

Complaint: [redacted] I am rejecting this response because: "Nordstrom has been unable to fulfill any of the gifts with purchase since 10/28/2015." - I placed this order on 10/23/2015, which is five days earlier than 10/28/In that case, I should receive the gift with purchase "Our records indicate this customer was sent a backorder notification on 10/28/to [redacted] " -When I received the backorder email, I thought it was for all the items I purchased which included the gift with purchase "This customer was also sent a cancellation e-mail on 11/02/to [redacted] ." -In the attached txt file, it was the online chatting transcript with Nordstrom"The gift with purchase cancelled off of your order the same day you placed the order on the 23rd and we sent you an e-mail letting you know." The customer service told me you have already sent me an email to notify me that the gift with purchase was cancelledBut in fact you only sent me the email on 11/02/which is the day I did the online chatting and I already received my package!!! In that case, the online customer service is lying to me, right? Just like I said before, if you can notify me earlier, I can purchase it from other websitesBut you sent me the email said "backorder" and never sent me the cancellation emailAlso, the online customer service told me you had sent me the cancellation email which is notThat's so wrong! Based on these, I do not accept the response Sincerely, [redacted] ***

June 8, To Whom It May concern: On June 7, I received a phone call from a woman named Nicole at Nordstrom She gave me my new account number (which Nordstrom Customer Service had refused to do, thereby causing me to file the complaint referenced above) Your assistance in this matter is greatly appreciated

We apologize for this customer's experience and appreciate the chance to respondThe customer has not been refunded as she was working with our representative to locate a replacement pair of shoes at one of our storesOur representative spoke with the customer yesterday, when she confirmed she would like the new pair sent to her as replacement for the counterfeit pairThe original pair had been returned to us and unfortunately our employees did not realize they were not authenticAgain, we are sorry that this issue occurred; however, we are unable to accommodate this customer’s request for compensation due to her inconvenienceIf the customer has any further questions, she may reach out to our representative

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***

Revdex.com: I have not gotten any email from Nordstrom, other than that on their online system As of yesterday they were reporting that there was nothing they could do to help me I do see that there is an $credit on my card though so although they are lying to you about contacting me, I am willing to accept their response Thank you for your help Obviously it's your name and assistance that got this matter resolved When I contact them directly they lie to me and do nothing I appreciate your assistance!! [redacted]

Complaint: [redacted] I am rejecting this response because: I have not received all of my items.Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: First, Nordstom's did call, and I did called back yesterday, November 3rd and left a message at [redacted] and no one returned my callI placed three orders with them on October 18th and 19th, which I am attaching my order history from their website, which states orders will ship in 4-daysWhen I didn't get a shipping confirmation on the 7th day, I contacted themThey told me I couldn't cancel my orders because their system wouldn't allow them too, yet it allowed them to credit me back as a one-time courtesy, one shipping charge of $(please see my bank statement on 10/for credit)If the orders didn't ship for days which is when I received my tracking numbers how can they not let me cancel my ordersNot only did they lie, I have emails for the same order saying thanks for your return and here's your refund, which shows on my bank statement for $111.53, they said another email pertaining to the same order saying thanks for your cancellation and on the one marked refund/cancellation it says "FREE SHIPPING" I cancelled order [redacted] first and the following day cancelled # [redacted] They never cancelled the first order and shipped the item anyway on October 29th and charged me shipping fees that are non refundableThey had $in shipping charges along with $in merchandise fees for merchandise that wasn't available for over daysThis is if I get the orders on timeThat is not a point of sale purchase as they claim their site to bePoint of sale purchase is a receipt of merchandise at the time of saleI didn't pay for shipping charges at that point of saleNo where on there website does it say we take shipping charges and funds for your merchandise immediatelyIt is illegal not to post their shipping methods or how they handle paymentsHow can you charge me for something you have not doneMost merchants run your card to see if the funds are available put the money back in your account and at time of shipment charge your card or the funds are held in a pending statusThey lie, I have every email saved, unfortunately I couldn't attach them all hereThe sent me confirmation for orders took money out and held itHow do I know they weren't holding my money to purchase more merchandise?

Re Revdex.com Complaint No [redacted] Nordstrom sincerely apologizes for this customer’s experienceThe customer contacted us on 6/2/We assisted with canceling her order and advised her that the funds are no longer being held The authorization has been reversed and the funds will be released back to her accountUnfortunately, the length of time for the funds to be released depends on her issuing bank, however, funds are typically released within business hoursWe have reached out to the customer multiple times via phone and email, to see if she needs any additional assistance, but unfortunately, we have been unable to reach herThe customer has been provided direct contact information should she have any further concerns Sincerely, Nordstrom, Inc

Hello, We appreciate the opportunity to respond to this customer’s concerns. It is never our intent to deceive or defraud our customers. Nordstrom has contacted the customer directly to address her concerns, and we believe that the situation has been resolved to the... customer’s satisfaction. Respectfully, Nordstrom, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meYes I appreciate Beckys help and I have received my boots ,but I have not received my refund for the first order that was cancelled,after I get my refund as it's been business days it's not in my account,than I will close the complaint.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Nordstrom again sincerely apologizes that the popularity of this promotion meant our inventory of the gift with purchase moved very quicklyUnfortunately, gift with purchase promotions are while supplies lastWe apologize that we could not notify this customer that the promotion supplies were out sooner than we didWe are always looking for ways to improve our service and apologize that we disappointed this customer in this instanceA member of our service team reached out to this customer to offer a solution, but the customer has refused our offer stating she already purchased the product from another retailerWe hope we can earn back this customer's trust in the future should she choose to shop with us Best Regards, Nordstrom, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough I will be closing my credit card and will not shop with them again, I ordered the product from another company and am happy to have this behind me

Nordstrom Credit Services has attempted to reach out to this customer as we are in need of additional information to investigate his claimsThe email and phone number associated with this complaint appear to be invalidWe respectfully request this customer provide additional information so that we can thoroughly investigate these allegations Respectfully, Nordstrom, Inc