Nordstrom

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:they are once again denying the fact in trying to reach out and help me in any way except for stating that they wouldn't mind talking with my attorneyI have attached photos of the items I shipped with Nordstrom item # on the items as well as the info that UPS sent me privately which is the signature upon delivery which is not available to be seen publiclyI also have recordings of the actual package being shipped because as an online seller, these are precautions I take in order to protect myself and to have proof on what I actually sent even though they may claim that they did not receive them or it may not be in the exact condition they preferredNordstroms as a whole, needs to reevaluate how they treat their customers before they close the case on me from their "Delivery Research" team telling me they can't locate my package, therefore no credit will be issued even tho I had spoken with a Nordstrom rep priori to shipping who reassured me I would receive a gift cardThey are despicable and are not aware that I have recorded the shipment; but I did just forward them the signature that they seemed shocked I hadThey seemed shock only willing to help if I had sufficient evidence or proof of purchase in which I have gone extra lengths to obtain both Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The info they sent me with a ARN tracking # is useless to the bank [redacted] bank ensured me times there is NO refund, for the disputed amounts, in my bank accountAmanda (from the rack) even told me she can see the refund transaction, however there was an error on their end, and she sent me those ARN's that mean nothing to the bankThe reps have never followed up as promised, since I told them what the bank saidIt is only since I have contacted the Revdex.com they outreached, leaving emails with the original "solutions" that do not help me get my moneyI want no further contact with them directly.Sincerely, [redacted]

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best serviceWe truly regret that the customer had an unsatisfactory experience while shopping with us and we clearly let this customer downOur store manager has tried reaching this customer at the phone number provided in the complaint to resolve with him directly, but has not heard backWe ask that the customer contact Chris T [redacted] directly at [redacted] to correct the situation

We apologize for this customer's experience and appreciate the chance to respond [redacted] in our credit department reached out to [redacted] on 9/6/16, 9/7/and 9/8/in the hopes of correcting this issueTo date, we have not heard back from her [redacted] mailed the attached letter to the customer today so that she can contact us when it is convenientWe are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meNordstrom did in fact contact me and apologized for the incident They did quickly address my concern Thanks Sincerely, [redacted] ***

We apologize for this customer’s experienceAfter investigation, it appears our employee returned the shoes in question and our store manager reached out to further discuss this matter with the customer on 4/and 4/While we appreciate the customer alerting us of his concern, we legally cannot share employment detailsThat being said, it’s clear we simply did not provide the level of service that the customer should have received and we’ve addressed that with our employees to ensure a better shopping experience in the futureThe customer is welcome to reach out to the store manager to further discuss

We apologize for this customer's experience and appreciate the chance to respondWe have agreed with our partner Chanel to have a very clear and transparent policy around returns of their productsWe make that policy as clear as possible when a customer purchases any Chanel merchandiseThe stamp on this customer's receipt read: "Returns on designer, Chanel & Gucci handbag merchandise accepted in condition purchased with receipt & original tags intact." Our Chanel manager and store manager inspected the bag and unfortunately, it was not being returned in the condition it was purchasedTherefore, per our documented policy, we are unable to return the bagWe know that this is not what the customer wishes to hear, and while our team felt they did their best to handle the situation with dignity and respect, we apologize that the customer did not feel that wayWe value the customer's business and sorry that we have disappointed her

We apologize for this customer's experience and appreciate the chance to respondOur team has looked in to this matter and our records reflect that [redacted] s package was delivered to her on 9/30/at 5:pmThe UPS tracking number was recycled, which means that the tracking number was originally used 7/24/The tracking information for [redacted] s package was updated once it was tendered and prepared for shipment with us on 9/26/ That specific updated information was visible from the UPS site once updated on 9/26/We are sorry for any resulting inconvenience to the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We appreciate the chance to address customer concerns within our storesNordstrom makes all return decisions on a case by case basis and always tries to do what is fair and reasonableThe store manager of this location has attempted to reach out to this customer directly to discuss the situationAfter a thorough investigation involving the store manager and cosmetics assistant department manager, we have determined we disagree with the customer's version of events and standby the store’s decision to deny this customer’s return.Respectfully, Nordstrom, Inc

Complaint: [redacted] I am rejecting this response because: Nordstrom has failed to address the legality of the situation Sincerely, [redacted]

We apologize for this customer's experience and appreciate the chance to respondOur teams have connected with the customer to change her due date to the 12th of every month effective November 12thWe have also submitted a request to have her most recent late fee reimbursedWe are sorry for the frustrations caused by being unable to make a payment with us and hope we can work with her in the future

Revdex.com: I am definitely pleased that this situation was resolved and am relieved that this was finally resolvedI haven’t seen an email from Thomas but will check my voicemails or else just give Nordstrom a call to see if one of the replacements is still available and if not, use the refund provided to purchase a comparable setThanks! Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Continuing to make excusesSo the default weight as you say is not indicative of the packageReally as a business owner who does business with UPS, the weight is very indicative of the packageNot only does it dictate how much I will get charged to ship items, but it can at times be indicative of what items were included in the package based on the weight.Find it funny that this information Nordstrom is providing to me now, is not what UPS Customer Service Specialist advised when I calledAs a matter of fact, if I take a look at all the other shipments/orders I placed with Nordstrom, and were sent to me via UPS, they all have the UPS weight, and funny enough it's not a "default weight" as they are indicating at the momentConvenient for them now though to indicate there is a default weight on their shipments.I understand you are washing your hands of making any mistakes in this situationThe facts the items sat in your warehouse, without anyone following up with me for monthsThe facts your representatives never researched my account to confirm order #'sThe fact you returned the items to my address, in which it was missing a VERY important part of my address, the Unit NumberAs again [redacted] is a big complex with over condominiumsThe fact you researched the tracking number with your fulfillment and indicate it's the only tracking number noted, but the weight doesn't matchIt's all very interestingAgain, I understand that overturning your decision this far down the line, would just be admitting wrongful doing on Nordstroms behalfI still don't accept your "answer" as that is not the information obtained when I called UPSIf you really wanted to assist, Nordstrom would open up a tracer on my packageSurely, more information could be obtained for example What unit signed for the package, because again I LIVE ALONE, I was not HOME on the day of DeliveryUPS can confirm that as I talked to the representative that same morning asking my package be re-routed to their main HUB in [redacted] as I work down the street from themBut again, I understand this is too much trouble for Nordstroms....I apologize for being so persistent, but I'm not wrong in expecting this to be resolved in some other way, than the current go pound sandAnd I will not go away until Nordstrom does fix the situation!! Sincerely, [redacted]

Hello,Our credit department has looked into our customer's complaint and determined that she had cancelled the replacement order, due to the item being on back orderA gift card was mistakenly issued to our customer, rather than the original purchaser, as a refundOn 2/3/2018, Ms [redacted] called Nordstrom customer service and requested that the refund go to the original gift-giver and not by gift card to herOn 2/4/2018, Nordstrom transferred the funds from the gift card to the card used for the order (Nordstrom card ending in ***) in the amount of $162.10.As of this date, it does not appear that this customer (Nina Hickland) has placed a new replacement order.We sincerely apologize for any inconvenience to our customer(s) in this situation and look forward to another opportunity to better serve them both in the near future! Regards,Nordstrom, Inc

Nordstrom's Terms and Conditions are posted for customers on the website Merchandise availability on our Site is not guaranteed as it may be low in stockIf merchandise is not available by the time your order processes, we will notify you of this via emailYou can always verify availability by calling Customer Service at or by joining us in Live ChatYou will receive a shipping confirmation email once your items have shipped Our records show the item in question reflects "out of stock" on our website

We apologize for the customer's experience and appreciate the chance to respondOur teams have contacted the customer and left a voicemail advising we are refunding the full amount on to a gift card which will be sent to the address used for billing/shipping on the orderIf there is anything else we can do, please let us know

Complaint: [redacted] I am rejecting this response because:it is apparent that Nordstrom does not really care about my businessSomeone from Nordstrom should have genuinely apologized to me and offered some assurance that I would not experience that same treatment should I choose to shop at Nordstrom again, which after their less than adequate response, I will not.Sincerely, [redacted]

We again recommend the customer connect with the Store ManagerHer last email was sent in response to the customer on March 12, The store manager apologized and asked to speak with the customer further to resolve thisShe is the best person to further address service concerns in her [email protected] 631-683-