Nordstrom

We apologize for this customer's experience and appreciate the chance to respondOur records indicate that items from this order shipped with OntracThe carrier attempted to deliver the package on 2/12, 2/and 2/The carrier returned the package back to us on 2/We have refunded the customer for the four items in the amount of $back to her paypal accountOur teams have contacted the customer to provide this information to her as wellWe apologize for any resulting inconvenience to the customer

Re: Revdex.com Complaint No [redacted] At Nordstrom, it is never our intent to disappoint our customers We sincerely apologize for this customer’s experience and appreciate the opportunity to respond to his concernsNordstrom takes matters like this very seriouslyNordstrom does not tolerate discrimination of any kindThe Department Manager called the customer and apologized for his unsatisfactory experienceThe Department Manager also assured the customer that the issues have been addressed within the store Again, we sincerely apologize that the customer received less than our best service and we hope that we can earn back his trust should he choose to shop with us in the future Sincerely, Nordstrom, Inc

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best serviceWe connected with this customer to apologize and correct this errorA credit was issued on September 6, and our representative sent documentation of such to the customer by emailWe have passed along feedback to the employees who the customer first reached out to that were unable to communicate the correct informationWe are sorry this issue occurred and we truly apologize for any resulting inconvenience to the customer

Complaint: [redacted] I am rejecting this response because:I have not received the credit from PayPalIn fact the debited amount shows as a charge on my checking account so until this has been credited I cannot agree Sincerely, [redacted]

We appreciate this customer bringing this matter to our attention Our team reached out and spoke with this customerWe offered for the customer to send the item back so we could refund the last selling price of the item, or if he preferred, he could take it to a local Nordstrom store to get the buttons repaired and we could reimburse himThe customer opted to deal with the vendor on this issueWe provided feedback to our buying team regarding the vendor's delay in responseWe are sorry this issue occurred and we truly apologize for any resulting inconvenience to the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com PO Box DuPont, WA Re: Revdex.com Complaint No [redacted] We apologize for this customer’s experienceOur investigation shows that Mr [redacted] called and spoke with a Customer Service Specialist on April 2, 2016, and stated that he needed help with a gift card his sister sent him by emailThe Customer Service Specialist offered to connect him with a Nordstrom Rack Supervisor, however, the customer said he did not want any more help and did not want to wait on the phone any longerOur records indicate that the $e-gift card was purchased by [redacted] on March 12, and spent on April 2, on an order totaling $that was shipped to [redacted] ** ***, the same address [redacted] provided in his Revdex.com ComplaintAfter reviewing the documentation, we are unfortunately unable to accommodate this customer’s request to issue a refund for the gift card as our records show that the gift card was redeemed in fullWe appreciate the opportunity to respond and hope we can better serve him in the future Sincerely, Nordstrom, Inc

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

We truly regret that the customer had an unsatisfactory experience while shopping with usWe are thoroughly looking in to this situation, and as new information comes to light, we find we need to connect with other areas of the company to learn moreWe apologize for the delay and thank the customer for giving us a chance to work with her

I'm writing to confirm we've received the complaint you filed with the Revdex.com ("Revdex.com")Thanks forbringing your concerns to our attention and giving us an opportunity to respond.On November 22, we received an initial notification alleging transactions on October 23, in the amount of$and $were fraudulentUpon receipt of the notification, we thoroughly investigated the claim and allrelated materials including your Fraudulent Account Information Report, Statement of Credit Card Fraud or Forgeryand driver's license, and provided the results in our January 12, letter to you.Upon receipt of your Revdex.com complaint, this matter was reviewed again, and we' re unable to reverseour earlier decision to hold you responsible for these chargesThe following facts have contributed to this decision:• Inconsistencies in the information provided as to the nature of the alleged fraudulent transactions:o After multiple requests, you provided the Fraudulent Account Information Report in which younoted that the Nordstrom card was still in your possession but the card number was used tocommit the fraud However in your Revdex.com complaint the facts changed and you now claim that thecard was not in your possession.o The Nordstrom card ending in [redacted] was present and swiped at the Nordstrom - the Grove storewhen the alleged fraudulent transactions occurredOur record reflects that this was the last cardissued and outstanding on this account as of the date of the transactions in question.o In addition to having a video of the transactions in question, a "Commedes Garcons" t -shirtpurchased on October 23, (part of the alleged fraudulent transactions) was exchanged foranother item on October 24, and your account was given a credit in the amount of $forthe difference in the purchase amountsThis exchange was not disputed as fraudulent.If you have any questions regarding the results of this investigation, please contact the Fraud Supervisor, MaryC [redacted] at [redacted] .Sincerely, Nikki [redacted] Compliance AssociateNordstrom Card Services*Please see attached letter

Complaint: [redacted] I am rejecting this response because: I am entitled to monetary compensationMy husband &I frequent Nordstrom quite often & have spent thousands of dollars on an annual basisI have been a long time loyal customerWe have a Nordstrom charge card and will indefinitely discontinue our use of Nordstrom products & servicesI will convey my horrific experience to my family, friends & colleaguesI am confident that you will honor my request in a timely manner Regards, [redacted] **

Complaint: [redacted] I am rejecting this response because: This is untrue and unfair of NordstromThey have NOT been cooperative with law enforcementThey told the police officer, which then told me that THEY DID NOT DISCLOSE order information to him to follow up, thus sheltering the criminal and enabling a crime to occur without helping whatsoeverThe officer, [redacted] , also stated that they told him that Nordstrom would reimburse me for lossesI was also NEVER directed on how to collect loss from ***Nordstrom has made no effort whatsoever in assisting to resolve this crime Sincerely, [redacted]

In order to look in to this matter further for the customer, we ask that she provide the specific store location she is referencing in her complaintThank you

We apologize for this customer's experience and appreciate the chance to respond to this service issueIt is never our intent to disappoint our customers, but errors do occurWe are pleased that we were able to reach out to this customer directly to resolve his concernsWe again apologize he received less than our best service and hope we can better serve him in the future Best Regards, Nordstrom, Inc

We are sorry that this issue occurred and we truly apologize for any resulting inconvenienceUnfortunately, there was an error with our system which caused the customer to receive the wrong merchandiseWe have worked to correct the issue and hope consumers will be satisfied with us going forward We are unable to compensate the customer for mileageIn order to remedy this error, our team offered to have the incorrect pair of shoes sent back to Nordstrom free of chargeHowever, the customer chose to take them back to the storeWe fully refunded this customer for the two pairs of shoes that have been returnedIn addition, we confirmed the third replacement order was correct, and got them to her as quickly as possibleOur tracking shows they were delivered on March 7, A merchandise discount is not something we are able to offer, we understand this is not the result the customer wishes to hear, but we stand by our decision and feel that no amount of compensation can remedy this customer’s unsatisfactory experience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hello, Nordstrom appreciates this customer bringing this matter to our attention We apologize that this customer has received less than our best service while attempting to address the issue she had with her order and the return We have corrected this issue and we have refunded her Mastercard in the amount of $ Please note that it may take several days for her bank to process the credit, depending on their specific policies We left a voicemail for the customer to let her know this as well We are truly sorry for the inconvenience and we hope we have the opportunity to serve her better in the future Sincerely, Nordstrom, Inc

Hello- I just wanted to know how I could put"resolved" on my complaint I filed yesterday against Nordstrom billingI rec'd a phone call this afternoon and I am happy to say they have resolved my complaint (finally)

We apologize for this customer's experienceAfter investigation, we were unable to locate any information with the name and address provided on the complaintIn order to dig in to this further, can the customer send us a phone number or any other detail? We apologize for any inconvenience

Complaint: [redacted] I am rejecting this response because: I have confirmation that many received the price and your response is untrue! Honor the price or I will pursue in court plus legal fees