North Shore Energy Saver Inc.

Ms***,Your $refund was processed on 11/6/and will be in the form of a checkRefunds are mailed on Friday's and I did review your account today and your all setI'm expecting you to receive your refund within the next 7-days.Sincerely,*** ***

First, let me say thank you for being a loyal subscriber and apologize for the billing issues you have experienced. The initial Gropromotion you signed up in July paid your account through 07/13/15. Since you were experiencing delivery problems the credit on your account did
extend the expiration date to 11/29/15. After the year at the discounted rate your account was subject to a price increase therefore your expiration date changed to 10/11/15. I will make adjustment to reflect the 11/29/expiration date. Should you experience any additional problems I can be reached at ***@express-news.net.Thank you,*** ***

Ms***,My apologies for the poor delivery serviceI will contact the field and make sure your paper is delivered everydayA week will be applied for the missed deliveries.Sincerely,*** ***

Complaint: ***
The refund has not been received How long is this going to take I have not received anything
I am rejecting this response because:
Regards,
*** ***

We apologize for the inconvenience, the refund of the $has been processed and should post back to your credit card within 3-business days from 05/11/18. We now only have an account for all digital services. If there is anything else that we can assist you with please do not
hesitate to reach out to us.Regards, *** ***

Ms***,I understand your concerns, I processed your refund yesterday and will go back on your credit card on file.Sincerely,*** ***

Mr***,My apologies for the poor delivery serviceyour account has been cancelled and refunded per your request.Sincerely,*** ***

Ms ***,Thank you for subscribing to the San Antonio Express-News. Our distribution center manager has discussed the issue with the carrier and confirmed delivery. Should you need any further assistance they have provide the managers information. Thank you,*** ***

Dear Ms***,Thank you for subscribing to the San Antonio Express-News. I will be glad to review your account and provide you detail as requestedPlease keep in mind that all our subscriptions come with the digital version of the newspaper along with premium charges through out the year
The premium product are exclusive magazines that are provided only to our home delivery subscribers and not included in the paper purchased at retail locations. The rate for the retail locations did increase in August $Mon-Fri and $Sunday in our distribution area. Will send detail of your bill to your yahoo email address. Thank you*** ***

Mr*** account has been updated to reflect 11/29/expiration date. Our subscriber service online portal informs the subscriber that the account is current. Please let me know if I can be of further assistance

Thank you for subscribing to the San Antonio Express-News. Our field manager *** *** has been in contact with Ms *** and confirmed that delivery has improved. Mr *** has provide his contact information to Ms *** should she have any issues. Thank you,*** ***

Ms***, Thank you for subscribing to the San Antonio Express-News. Our distribution manager has confirmed that the last two weeks you have received your service. You subscription account has been extended due to the missed copiesLet us know if we can be of any further
assistance. Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory in the sense that the newspaper has full rights to set its subscription policies and prices.
Regards,
* *** ***

Complaint: ***
I am rejecting this response because: I do NOT want the dollars credited to my San Antonio newspaper accountI want the money refunded back to my credit cardAt this point I am not sure if I even want to continue receiving the paper anymore
Regards,
*** ***

Ms***,I totally understand, I am also here if you have additional questions.Sincerely,*** ***

First, let me say thank you for being a loyal subscriber and apologize for the service is***s you have experiencedThe complaint was sent to our field management to make contact. According to our zone manager a paper was delivered to subscriber in the morning. Unfortunately the customer
declined to continue service. Thank you,

Tell us why here...I show account was stopped yesterday by customer service

Complaint: ***
I am rejecting this response because:I will keeping this ticket open until I receive the checkI have email documentation showing that a check was cut for me back in September and it was supposed to have been received already period on September 23rd I was emailed and told that my check would be in the mail now you are telling me a month later is when I'll be receiving itIt sounds like no one knows what they are doing over therePlease check the attachment documents and you will see the email correspondenceFurthermore I am upset that I even had a balance due on my account as my account was to have been cancelled back in August and it sounds like it never was this why I have a balance on it
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The business stated that I received newspapers when I never received a single paper from the time I paid for an week subscription for Sunday papers on Sept5, 2015. After numerous attempts to get papers delivered (which never happened) I requested my account be cancelled and a full refund of $38.50. This is not what I received. I only received a partial refund of $and the business still owes me $
Regards,
*** ***