North Shore Energy Saver Inc.

Mr***,I have been alerting the field regarding your delivery issues and I will stay on this till its completed resolved.Sincerely,*** ***

Ms***,I will certainly honor your yearly subscription and send you email confirmation.Sincerely,*** ***

Dear Ms ***,Thank you for being a subscriber to the San Antonio Express-News. I apologize for the experience you had with our telemarketing company. We will make sure it is addressed with management. Your account has been cleared as of today. Should you have any questions
please contact me at [email protected]. Thank you,*** ***

Complaint: ***
I am rejecting this response because:Thank youI will await to see if the refund shows up.
Regards,
*** ***

Mr***,I have forwarded your complaint to the advertising team for follow-up.Sincerely,*** ***

Dear Mr***,Our area manager has been informed of the problem regarding delivery placement. He will be in contact with you today. Should this problem continue I can be reached at ***.Thank you,*** ***

First, let me say thank you for being a loyal subscriber and apologize for the billing issues you have experienced. The promotion offered in March was for $and expired on 09/13/15. In April the account was subject to a price increase therefore the prior promotion was
ended. At this time the promotion offered in March has been reinstated and Mr *** ***'s account has an expiration date of 09/20/15. Should you experience any problems I can be reached at ***@express-news.net.Thank you,*** ***

Ms***,I will review your account and follin the morning.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Ms***,I have confirmed you are opted out of the premium issues and credited you for the previous ones and credited your account $70.00. Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Ms***,Thank you for subscribing to the San Antonio Express-News. I apologize that your subscription was not cancelled as requested. I've requested our call center review the calls. Will you please send the supporting documentation for the fee's to
***. Thank you,*** ***

Ms***,My apologies for the billing error. What caused your subscription to increase is due to the premium issues that happen months out of the yearI have processed your refund and will go back to your credit card ending in MC ***.Sincerely,*** ***

Tell us why hereHello your account has been cancelled and your telephone number is on our do not call listIt does take 7-for the do not call list to be updatedYour solicitation calls from E/N should ceaseI am not able to issue a refund, your account has been settled and closed
Please accept my apology for any inconvenience and Thank you for being a subscriber

Complaint: ***
I am rejecting this response because: I was only given a partial refund which doesn't make sense.Don't even know where this amount came from
Regards,
*** ***

Ms***,My apologies for the miscommunicationI have updated your service to reflect both Wednesday & Sunday service effective this Wednesday. month credit has been applied for the missed Wednesday papersSincerely,*** ***

We do apologize for the inconvenience and the confusion on the account.  We see that the reason for the adjusted paid through date was due to a rate increase that occurred on  09/20/17 and did change from $5.00 to $6.00 a week.  Our billing cycles are done on a 4 week cycles if on...

[redacted] or 8 weeks if on bill pay.  Our rates may automatically adjust throughout the year, which is why the billing is normally done in those cycles.  We will honor the 52 weeks that were paid in June 2017 and will opt you out from the premium issues.  If you wish to pay the full 52 weeks for next term you can do so by contact Subscriber Services at [redacted]   The paid through date has been adjusted to 07/05/18 and the new amount due would be  $312.00 for 2018-2019 billing cycle. Regards,[redacted]

Ms. [redacted] [redacted]  We attempted to reach you this morning to speak with you regarding the account issues you have experienced.  We do apologize a call was not made to you, we can see that there is a pending refund of $25.00 that will process on Friday, 05/11/18 and will post...

within 3-5 days from then on to your credit card on file. Please let us know if there is anything else that we can assist you with. Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have flagged your address to stop all deliveries.  The manager for your area was also contacted.Sincerely,[redacted]